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February 2023

Kahoot! interactive learning games

Engage Your Face-to-Face & Online Students with Kahoot! 

The 2023 Kahoot! Pilot for UTK Faculty is underway! OIT has secured a limited number of instructor licenses to gauge […]

January 2023


Changes to T-Storage H: and I: Drives

Watch for changes on 1/31 thru 2/7OIT will be moving T-Storage to a new storage service. During the move, access […]

here to help you, book to computer with face

Search the Knowledge Base for Technology Answers

In the Knowledge Base, you can find step-by-step instructions and detailed information on university-provided technology. Here are some of the […]

ISAAC Workshop Series

Spring 2023 HPSC Workshops

OIT High Performance & Scientific Computing will host a workshop series this semester. These sessions aim to train new users […]


New Vols!

Just-for-Students Tech Primer

Students, get to know the learning tools and resources available to you in one convenient location. The information on this […]


Computer Upgrade Program 2023

2023 Computer Upgrade Program

The last date to order FY23 CUP equipment is March 13, 2023 The FY23 Computer Upgrade Program (CUP) is an […]


Are you connected to Wi-Fi?

Get the Best UTK Wi-Fi Connection on Campus

Connect to eduroam Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while […]

Newsletter signup

Stay Up to Date with OIT and Campus Supported Technologies

“Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

Classroom Training

Let OIT Schedule Your Class Recordings in Select Large Lecture Halls

Request a Scheduled Recording Are you teaching one of these large lecture halls, AMB Cox Auditorium, Mossman 102, Physics 415, […]


Icons of instructor, camera, chat

Onboarding New Faculty, Instructional Staff, or GTAs? Make Sure They Get This Website

OIT has specific help for Faculty, Instructional Staff, and GTAs. Make sure all your new folks check out the Just […]


New Plagiarism Checker Image

New Plagiarism Detection/Prevention Tool

Starting this Spring semester, we will have a new plagiarism detection/prevention tool integrated within Online@UT (Canvas). After a recent bid […]


Teaching and Learning Technologies New Listserv

Listserv Changes

In an effort to be more inclusive of all teaching tools offered by OIT, the Canvas listserv will be archived and a […]


What’s New in SPSS 29

SPSS Statistics 29 introduces new statistical tests, new procedures, and functional enhancements that will improve everyday usability. Linear OLS alternatives […]

Qualtrics Surveys

How to Create New Qualtrics Directories

Qualtrics now uses Directories (formerly Contacts) to create mailing lists instead of Contacts. To access Directories, click on the Main […]

Get Connected to Eduroam 

The Office of Information Technology recommends connecting to eduroam, the university’s secure Wi-Fi network, for faster and more secure access to Wi-Fi! […]

How to Set Up Your New Phone

If you’ve recently gotten a new phone soon, here are some recommendations for a smoother experience setting up your new […]

What Can OIT Do for You?

OIT supports all things technology on campus. Whether you’ve just arrived on campus or beginning the new school year ready to take […]

Technology Enhanced Classrooms

Learn the Technology in Your Classroom

As you prepare for the start of the semester, feel confident in how to use the technology in your classroom. […]

Eduroam faster stronger wifi

Upcoming Changes to eduroam

OIT is moving to a new Wi-Fi standard on January 4, 2023, to provide a better experience when connecting to […]

December 2022

No Text

Faculty: Working on Your Course Sites Over the Break?   

Check out these Online@UT (Canvas) resources:  Complete the online Canvas Training for Faculty at your own pace (requires NetID/Password).  Explore […]


Before you sign off for the winter break...

Shutting Down, Signing Out, and Logging Off  

We have a few reminders for you before you unplug for a well-deserved break.   Don’t forget to:  Create an Out […]


Abaqus available for ISAAC

HPSC: Abaqus Available for ISAAC

The High Performance and Scientific Computing group at OIT has obtained a commercial license for Abaqus – a computer-aided engineering […]


LinkedIn Learning Audio-Only Presentations

You don’t always have time to watch a video. Sometimes, you want to learn while you’re driving, exercising, or working […]

HelpDesk Holiday Hours

Holiday Hours for OIT Services in the Commons

The OIT HelpDesk and Student Computer Support at Hodges Library will close at 5:00 PM on Friday, December 16, and […]

Safety First: Getting Online During Winter Break

While we may be taking a break from school (and work) during Winter Break, the bad guys are hard at […]


Prepare Now

Final Exam Success Strategies for Instructors

To make sure your exam administration is secure and successful, review the OIT Instructional Support documentation and tips to create […]


Microsoft 365 Email Encryption

Send Encrypted Email with Microsoft

Any university email that contains the following protected or sensitive information must be encrypted: Protected health information (i.e., patient record […]


Students: Prepare for Life After UT

Congratulations Grads!  With graduation just around the corner, you may be wondering what you will have access to (and for […]


Check Your Tech Before Finals

Finals are just around the corner. As you think about the end of the semester, consider this checklist to help […]


checkmark, Canvas logo

Canvas Semester End Checklist

As the semester comes to a close, consider the following helpful tips for your Canvas course sites. All tips are […]


November 2022

Globus with Google Drive Connector

HPSC ISAAC Next Generation researchers: Did you know that OIT has a subscription to Globus for the University of Tennessee, […]

Changes to alumni and retiree email benefits starting on November 18, 2022.  

The University of Tennessee, Knoxville, is making changes to alumni and staff retiree email services and will discontinue offering email […]

macOS Proceed with Caution

macOS Ventura: Wait Before You Update 

Apple has released its latest desktop operating system, macOS Ventura, also known as macOS 13.  Hmmm …, lucky 13?  As always, […]

OIT Can Help Solve Your Training Needs

OIT is excited to offer training development assistance to departments at the University of Tennessee, Knoxville!    Do you need help […]

Chrome logo and zoom logo

New Zoom App for Chromebooks

Do you attend your Zoom class via a Chromebook? We have some important app news to share.  Zoom has ended […]

What’s New in QDA Miner Version 6.0

Use QDA Miner’s mixed methods software package for analyzing a combination of qualitative and quantitative data. The new capabilities in […]


OIT Printing & Lab services

Student Services: Labs and Printing for Finals 

OIT Computer Lab Services offer a stable and reliable environment for students to complete their academic assignments. Our service includes […]


Online Forms with Workflow

Have you been looking for a solution for an online form creation tool that routes through a custom workflow? OIT […]

October 2022

Renew Your Web Links Annually

Create, manage, assign owners, and delete old Tiny URLs in one convenient location. To maintain and clean up obsolete tiny […]


What Is High Performance and Scientific Computing?

High-Performance Computing (HPC) generally refers to the practice of aggregating computing power in a way that delivers much higher performance […]


Cybersecurity Awareness Wrap-Up

Be Cyber Smart, Recapping October Security Tips

Ransomware can be scary, but you can outsmart cyber criminals. Back up your data and mitigate the threat of a […]


Collaboration Tools for Student Success

Does your class meets in person or online and need to get together with classmates outside of class? OIT provides […]

Two Factor Authentication for Alumni & Retirees

Upcoming Changes to UT Email Service and Google Storage

As many of you know, we support a dual environment with Microsoft and Google for email, collaboration, file storage, and […]

New Google Quotas

New Google Quotas Coming Soon

Google has implemented new storage limits for their higher education plans, and they have removed the unlimited option. Because of […]

Support for Your Research

Looking for Help with Your Research Project?

Are you a researcher and need help creating survey questions or analyzing data? OIT offers customized assistance on advanced statistical […]


Photo of Dr. Bob Debois, UDL, Universal Design for Learning

Universal Design for Learning: Deeper Conversations

Sessions from 2-3 p.m. (ET) on 9/27, 10/25, & 11/15 Register for one or all of these sessions here. Our OIT Faculty Fellow, Dr. […]


Plan to Attend Fall Mic/Nite

Don’t miss this unique opportunity to hear mini-lectures from 11 of our faculty scholars on a variety of disciplines and […]


ArcGIS ArcMap Software

Esri Training and Changes to ArcMap 

The Esri ArcGIS Training Catalog is a set of online learning and training resources covering the entire spectrum of the ArcGIS […]

Origin Pro Graphing and Analysis

What is new in OriginPro 2022b?

OriginPro is a popular graphing and data analysis software that provides a comprehensive solution for scientists and engineers who need […]

Support for Research Proposal Development from OIT High Performance & Scientific Computing

OIT High Performance & Scientific Computing (HPSC) provides research computing resources and services to the University community, including: ISAAC, the […]


OIT Training

Focus on Training

Learn new skills and software packages with the help of OIT Training. Our hands-on, live Zoom workshops, self-paced online training, […]

Qualtrics Surveys

Creating a Survey, But Not Sure Where to Start? 

Are you using a publicly available survey tool, such as SurveyMonkey? Consider trying Qualtrics (OIT’s officially supported survey tool) for your next […]

September 2022

Need to Make Changes in Your UT WordPress Site?

Whether or not you’re new to website maintenance, there is always a new hurdle to jump. If you’re running WordPress […]

Clicker Registration Update

Students Registered for Clickers but Not Seeing Their Grades?

The most common problem when using clickers in class is that students are registered and responding but do not see […]

Zoom Updates

LiveOnline@UT (Zoom) Updates & Reminders

Live Transcript In all Zoom Meetings On Monday, September 26, OIT will enable live transcription for all meeting hosts, including […]

Latent variable model text and laptop image

Expert Help Available for Latent Variable Models

In statistics, latent variable models relate an unobservable variable or construct to a set of directly measured indicator variables. Through […]

UTK Annual Compliance Training Underway 

Last week, K@TE sent eligible employees an email listing their required courses for the Clery Act, Code of Conduct, FERPA, […]

ArcGIS ArcMap Software

Transition ArcMap Content by May 2023

Esri has announced that ArcMap version 10.8.2 is the final update for the ArcMap software package. We recommend that ArcMap […]

Canvas help new hours

Canvas-Zoom Help Room is Now Open

The Canvas-Zoom support Room is open from Nov. 28 – Dec 16. Join the live Zoom Room by clicking on […]

Best Practices for Recording Your Face-to-Face Class

Best Practices for Recording Your Face-to-Face Class

Inform your students (multiple times if possible) that you will be recording your class for their later review. Add a […]

Get Your Clicker Points

Waiting to Register Clickers Means Losing Out on Grades

Most instructors have a deadline of two weeks after the start of classes for students to register their clickers. Some […]


OIT Web Hosting Solutions: Which One is Right for You?

OIT offers web hosting for students, staff, and faculty. Whether you need to set up a site for your department, […]

Mark Your Calendar: Upgrade Coming to Network Registration system 

On October 5 and 6, 2022, OIT will be switching to a new Network Registration system (NetReg). This change will […]

Non-Phishy Emails, Spam filters

Upcoming Changes to Gmail Spam Filtering

OIT is making some changes to increase Gmail security, which could result in more emails landing in your spam folder. […]

August 2022

Get Started with LinkedIn Learning

Special Sessions: Introduction to LinkedIn Learning

How many times have you been stuck Googling a technology solution late at night or when you are alone? Do […]


laptop keyboard

Software for Faculty, Staff, and Students

UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

Upcoming Changes OIT HelpDesk

OIT HelpDesk Closed for Labor Day

The OIT HelpDesk will be closed on Monday, September 5 for Labor Day. While the university is closed, OIT will continue […]

ISAAC Workshop Series

Fall 2022 HPSC Workshops

OIT High Performance & Scientific Computing will host a workshop series this September. These sessions aim to train new users […]

Ready for fall?

Start of Semester Last-Minute Checklist 

In case you have been away for the summer, we have created a quick checklist to ensure your technology is […]

Supporting You

Are You New to UT and Want to Request OIT Services?

The OIT Client Service Portal (powered by TeamDynamix) is where UT Knoxville faculty, staff, and students submit requests for help […]

Recent Updates: Echo360 PointSolutions (formerly TurningPoint)

Over the summer, PointSolutions made several major changes that you need to know.  Update Your Software The TurningPoint app is now […]

Close up of the UT Campus Map

Finding Technology Around Campus

Did you know you can use University Campus Map to locate outdoor WiFi hotspots near your current location? That means […]

Checked Your Zoom Meeting Settings Lately?

With the new school year underway, we want to remind you of a few simple security settings and practices you […]

You are the TARGET! (No…really…you ARE!)

Over the summer, several students have fallen victim to phishing scams. Collectively, they have lost thousands of dollars from some […]

Antivirus shield

Changes to Antivirus and Malware Protection

The University’s contract with Malwarebytes expires this month. Effective August 17, 2022, the Office of Information Technology recommends using Microsoft […]

UTK Canvas Course Template and UDOIT

After running the UTK Canvas Course Template through the new UDOIT accessibility checker, we discovered and fixed several accessibility issues […]


MATLAB, image of software uploading on a monitor

MATLAB Installation and Renewal—No Activation Code Needed

MATLAB requires re-activation on a personal PC after July 31, 2022. MATLAB activation no longer requires using an activation code […]

Clicker Drop-In Help

Students: Get Help Setting Up Your Clickers

Do you have a clicker or need to use your phone to give responses in class? Then stop by our virtual […]


Zoom Updates

Is Your Zoom Client Up-to-Date?

Zoom will implement its new Software Lifecycle Policy on November 5th for all products and services. Users running a Zoom client older than […]

Akindi logo

Akindi Importer Assists with Question Banks and Quizzes

The Akindi Importer is available and supported as the newest addition to our assessment tool suite within Online@UT (Canvas). The Akindi Importer […]

July 2022

-omics symposium

Save the Date: -omics Symposium September 16, 2022

Mark your calendar to attend the second annual -omics Symposium on Friday, September 16, 2022. Building on the community discussions from last […]


Zoom logo with airplane wings

Join Us Online for Fall 2022 Zoom Test Flights 

Test Flights provide faculty and students an opportunity to join an online meeting and test the communication tools available to […]

UDL Consultation with Bob DuBois

Universal Design for Learning (UDL) in Higher Education

Bob DuBois, Senior Lecturer and Associate Director for Undergraduate Studies in the department of psychology and OIT Faculty Fellow, continues […]


OIT Webcasting Can Help Enhance Your Live or Recorded Event!

Why settle for a simple Zoom call when OIT Webcasting services can help facilitate the live component of your event? […]

Does Your New Hire Need a NetID?

You can help your new hires obtain timely access to IT resources by completing the IRIS Transaction: ZPHRRECORD000 – Record […]


Don’t Delay! Submit Your Requests Today!

Do you plan on showing films in your class next semester? Do you need part of a book scanned, too? […]


Learn to Make Your Online Courses Accessible with UDOIT

Online courses broaden our ability to reach a wide variety of students, but they can also serve as barriers when the students who need them are unable to access and use online materials we offer.

Adobe logo with icons

Adobe Software Renewals

Renew your Adobe subscription for Creative Cloud and Captivate before August 31, 2022, to prevent an interruption of service. How […]

Dunford Demolition and Ring Central

More Departments Moving to RingCentral 

Due to the upcoming demolition of Dunford Hall, OIT will be transitioning several locations from the current campus telephone services […]

Akindi logo

Akindi Importer Replacing Respondus 4.0 

UT Knoxville’s license with Respondus 4.0, the tool used to import quiz questions into Canvas, ends on July 31, 2022. […]

classroom technology icons and calendar illustration

Get to Know Your Classroom with a Classroom Tech Consult

Fall schedules will be out soon. Once you know your classroom, sign up for a one-on-one consultation to learn the […]


LinkedIn Learning now linked to Canvas

LinkedIn Learning Connected with Canvas

Faculty and students expect high-quality, flexible online learning resources to help track and keep up with course work. As you […]

Distributing Qualtrics Surveys: Anonymous Link vs. Qualtrics Mailer

There are two primary methods of distributing Qualtrics surveys: the anonymous link and the Qualtrics mailer. The anonymous link (also […]

Clickers: Mobile Response App vs. Physical Device

“Clickers” is a generic term used to refer to a personal response system where an instructor can ask questions and […]

June 2022

Wellness Wednesday

OIT WELLNESS WEDNESDAY TECH TIP: Essentials of Mindfulness and Compassion

In a recent communication from the Chancellor, Dr. Plowman encouraged faculty and staff to take time this summer to recharge […]

High Performance Software

High Performance Software: Know What’s Available?

OIT’s High Performance & Scientific Computing group (HPSC) manages and supports a variety of licensed software on ISAAC clusters in […]


Do you have a passion for technology? Come work for OIT!

If you have a passion for technology and looking for a job this semester, you’ve come to the right place! […]


Canvas course shells for fall

Canvas Fall 2022 Course Shells Now Available

We know you are anxious to get started with your Fall-term course development in Canvas. The course shells are ready […]


panopto logo

New Features Coming to Panopto

On Saturday, June 25, Panopto will experience a brief downtime beginning at 9:00pm EST and running until 12:00am EST. During […]

Here’s the Skinny on Microsoft Office

Have you ever wondered why some faculty in your department have access to Microsoft Office and others don’t?  Microsoft licensing […]

Wellness Wednesday

OIT WELLNESS WEDNESDAYS TECH TIP: Use Email to Limit Distractions

In support of the Chancellor’s wellness initiatives this summer, we’ll be sharing some tips to help disconnect from technology. Chancellor […]

Non-Phishy Emails, Spam filters

Are your emails getting caught by spam filters?

Suppose your department recently created a new account with a third-party email tool, such as Emma, Constant Contact, or MailChimp, […]


Two-Factor Authentication Coming to Public Lamp

On June 15, 2022, OIT will require two-factor authentication (2FA) to access the OIT Public LAMP environment ( Once required, […]

Wellness Wednesday


In support of the Chancellor’s wellness initiatives this summer, we’ll be sharing some tips to help you disconnect from technology. […]

Protect Your Data While Traveling

Do you have plans to visit other universities over the summer?  Will you be collaborating with your peers in person? […]

What’s New in Stata 17?

Stata is a general-purpose software package for statistics, data management, and graphics. The recently updated Stata 17 provides 29 additional […]

Zoom Like a Pro with On-Demand Training

The Zoom Learning Center (ZLC) offers a growing list of on-demand courses, live training, and short videos designed to support just what […]

Do You Need Help Linking or Embedding Panopto Video into Canvas?

Hopefully, you are familiar with Panopto, UTK’s lecture capture platform that houses lecture recordings, digitized films for coursework, and other […]

Curate a Custom Video Collection for Your Students or Staff

Have you heard of the LinkedIn Learning Curator role? When you request a Curator role, you will have the ability […]

ISAAC Open Legacy Cluster Transitions to SLURM

OIT High Performance & Scientific Computing will decommission the Torque/Moab job scheduler and workload manager on the ISAAC Open Legacy […]

New Student Resources

Resources for New Students

The Office of Information Technology (OIT) can answer your questions about passwords, Duo (two-factor), email accounts, software, wired and wireless […]


May 2022

Microsoft Mondays Continue Thru June

Discover more about Microsoft 365 each Monday over Zoom, beginning at 9:00 am through June. Learn about available applications and […]

Traveling this Summer

Attend workshops at your own pace with OIT Online, Self-Paced workshops. Each workshop highlights software and process that are specific […]

Welcome, New Vols

Whether you are new to UT or have changed roles, OIT has resources for our new faculty, staff, and students […]

Changes to the on-campus SMTP service

If you are sending email through a server, copier, or UPS, or with an app or service using the on-campus SMTP […]

OIT HelpDesk Hours

The OIT HelpDesk will be closed on May 30 for Memorial Day. While the university is closed, we will continue […]

Microsoft 365 Email Encryption

Using Microsoft 365 email encryption

Microsoft is changing the functionality when you use encrypt in the subject of your emails to secure your messages sent […]

What’s New in Online@UT (Canvas)

On Wednesday, May 18th, the VitalSource Bookshelf link will be renamed to VolBooks Course Materials (VitalSource) and will link to all digital materials for […]

April 2022

Upcoming Changes OIT HelpDesk

Upcoming Changes to the OIT HelpDesk

The OIT HelpDesk has some exciting news to share! Starting in June, you’ll notice a difference when you call us.   […]

Update Your Skills This Summer 

Summer is just around the corner. Use that time to brush up on your technology skills, including: Canvas SAS, Python, […]

Teaching This Summer? Use 

Are you teaching in a new classroom this summer and need help with the technology? Use the website. You’ll find individualized […]


Nearly There: Get Ready for Finals 

Finals are just around the corner. As you think about the end of the semester, consider this checklist to help […]


Relax for Success: 5 Video Series from LinkedIn Learning 

As we approach the end of the semester, it is important to remember self-care to keep yourself healthy, organized, and […]


Applying SPSS Fix Packs 

SPSS occasionally releases software updates which they refer to as Fix Packs. These Fix Packs repair reported problems with the […]

Using ArcGIS StoryMaps

In addition to getting people from one place to another, maps can convey important contextual information and provide a unique […]

Turning Technologies – Now Part of Echo360 

The University of Tennessee’s campus-supported classroom polling system is now Echo360. What does this mean for instructors and students? While […]

Check With Us Before You Buy

As the end of the fiscal year approaches, we wanted to remind you to check with OIT before you buy […]

Infrastructure for Scientific Applications and Advanced Computing (ISAAC) 

New resources have been added to the ISAAC Next Generation (ISAAC-NG) cluster for use by all of the University of […]

UT Symposium 2022 – OneUT: Making an Impact

The UT Symposium is a virtual, two-day event with sessions on April 7 and April 21, 2022. The symposium will bring […]


Photo of Dr. Bob Debois, UDL, Universal Design for Learning

Get up to speed on Universal Design for Learning (UDL) 

Bob DuBois, the OIT 2021-22 Faculty Fellow for Universal Design for Learning (UDL), is offering an introductory review of UDL […]

When To Use Your NetID

At UTK, we provide many services to faculty, staff, and students that require one to log in or “authenticate.” We […]

March 2022

Tell Your Story with Adobe Premiere Rush

In episode 15 of our Technology Connections vodcast, you can learn about how to tell your story with Adobe Premiere […]

ChemDraw Professional Suite 21

PerkinElmer’s ChemDraw Professional provides scientists with an up-to-date collection of scientifically intelligent tools and an industry standard structure drawing suite […]

Happy Graduate and Professional Student Appreciation Week!  

OIT is pleased to offer many services for graduate students and those who serve them in their studies, including: Research  […]


In Memory – Jerry Riehl

Jerry Riehl, 1959-2022 Jerry Riehl, a Vol for Life to the core, passed away suddenly on March 17, 2022. Jerry […]

Spring Cleaning 

It’s the time of year when you clean out your garage and closets and toss out and donate items that […]

Discover Canvas Catalog

Canvas Catalog is an outreach platform for non-credit/non-degree instructional purposes. Colleges or units may use Catalog to offer professional development, […]


Commencement Webcast Requests? Don’t Delay, Submit Today!

Does your department or college have an upcoming end-of-year commencement ceremony that they’d like to share with a virtual audience? […]


UDL Meets Diversity, Equity & Inclusion

Universal Design for Learning (UDL) has always been about making your instruction inclusive and accessible to a diverse population of […]

Let OIT Give You an Assist with Your Stats

Did you know Free Throw percentages vary between NCAA men’s and NCAA women’s teams? Team statistics play a big role […]

OIT Training Gives You a Slam Dunk on New Skills

In March, join OIT via Zoom for workshops that will help you with Canvas, Zoom, and creativity and collaboration.  Canvas […]

Reminder: QuestionPro License Expires May 31, 2022

Qualtrics is now the OIT-recommended tool for web surveys. Access to QuestionPro will end on May 31, 2022. 

Qualtrics Surveys

Qualtrics Recommended for Web Surveys

With the announcement of the new five-year agreement, its enhanced flexibility, and advanced features, Qualtrics is now the OIT recommended tool for […]


February 2022

OIT Customer Satisfaction Survey Now Open

We want to know what you think of the campus technology services available to you. Please complete a 10-15 minute survey […]

Adobe Spark is Now Adobe Creative Cloud Express

Adobe Spark has had a name change; it’s now Adobe Creative Cloud Express! Creative Cloud Express is a web and […]

Take LinkedIn Learning with You on Spring Break

LinkedIn Learning has more than 15,000 videos and many audio-only trainings. During Spring Break, take time to watch videos on […]

On-Demand ISAAC Training

ISAAC Training Available On-Demand

Do you want to learn more about ISAAC or need to know how to access Open OnDemand or run jobs?  […]


Report Suspicious Emails to OIT

Cybercriminals know the best strategies for gaining access to the university’s sensitive data. There are several tricks to spotting a […]

Gift box with hearts and technology

Happy Valentine’s Day from OIT

For Valentine’s Day, we asked some of our team members to share the tech tools and features they LOVE. And […]

Take Control of Your Learning Resources

If you find yourself looking for quality video tutorials to help with a class project, look no further. LinkedIn Learning […]

LinkedIn Learning logo and laptop

Starting Strong with Powerful Study Skills

The beginning of the semester offers you a fresh start and the opportunity to hone your personal talents and proficiency […]


Take a Short Break to Learn Something New

With learning tools all around campus, from the many libraries, departments, and the internet, opportunities are endless for improving instruction, […]

research graphic

Support for Your Research

Are you a researcher and need help creating survey questions or analyzing data? OIT offers customized assistance to faculty, graduate […]

Prep Your Students for Presentations

Students need help learning how to present – it doesn’t come naturally! Use OIT to help your students prepare for […]

January 2022

Apple and Android Devices Connecting to Wi-Fi

Are you back on campus and having trouble connecting to Wi-Fi? Apple and Android devices offer a privacy feature that randomizes your […]

AT&T 5G Now In More Buildings On Campus

In January 2022, the University of Tennessee, Knoxville, and Mobile Communications of America Inc. (MCA) activated AT&T 5G cellular service […]

The FY22 Computer Upgrade Program is Now Underway

About the Computer Upgrade Program The Computer Upgrade Program (CUP) is a centrally funded program designed to upgrade the computer […]

Student with head on laptop. Text says can't log into Zoom?

Use Your UT Account to Sign In to Zoom

If you are having trouble getting into a virtual class or meeting on Zoom, be sure to sign in with […]

Ordering Computer Equipment Just Got Easier

Faculty and staff can now use the UT Marketplace to order desktops, laptops, monitors, computer accessories, office supplies, and more.  […]

Zoom logo with airplane wings

Mark Your Calendar: Zoom Test Flights

Join us online for the Spring 2022 Test Flights  Test Flights provide faculty and students an opportunity to join an […]

Isaac next generation

ISAAC Next Generation: New Cluster is Now Available for General Use

Infrastructure for Scientific Applications and Advanced Computing, ISAAC A new cluster, the ISAAC Next Generation or ISAAC-NG, is now available […]

There’s No Security without “U”

One of the most significant risks that we face is data loss. Whether it is a cyber-breach, a stolen mobile […]

Laptop with Canvas logo

UTK Canvas Course Template

Student evaluations and anecdotal comments indicate that students put a premium on clarity, organization, and consistency when it comes to Canvas course […]


December 2021

Faculty Resources

Resources for Faculty from OIT

Are you getting your class ready for the spring semester? Will you be teaching in a new space or are […]


OIT’s Instructional Support Service

You may have heard that development assistance for completely online courses has moved from OIT to Online Learning and Academic […]

Discussion Notifications Available on Panopto

Did you know that you can now receive notifications when viewers leave comments on your videos and when other comments […]


What’s New for 2022

Technology trends are affected by the world around us and finding solutions for our current challenges.  With that in mind, […]

Dec. 19 Outage: Stokely Management Center

The Office of Information Technology and Facilities Services will replace a faulty breaker in the OIT Stokely Management Center data […]

Skull and crossbones email and laptop

Are You One of the 1 in 5?

In a recent phishing test, 5,000 people in the UT community received an email scam – and 22% clicked on […]

Annual Compliance Training Ends December 17

Annual Compliance Training Again this year, the notifications for annual compliance training modules are combined into one concise message. Employees […]


Give Yourself the Gift of Self-Improvement

Take some time for yourself this winter break to concentrate on self-improvement and relaxation. LinkedIn Learning has thousands of videos covering […]


November 2021

Ways OIT Can Help YOU with Teaching and Learning

Assistance with Technologies Focused on Teaching and Learning  Canvas. Zoom. Proctorio. Turning Technologies. Panopto. Materia. Akindi. Microsoft O365. Google for Education. Adobe […]

UDL Consultation with Bob DuBois

Universal Design for Learning (UDL) in Higher Education Consultations

Senior Lecturer and Associate Director for Undergraduate Studies in the department of psychology, Bob DuBois, has been named 2021-22 OIT […]


What’s New in MATLAB 2021b?

Recently, MathWorks introduced Release 2021b of the MATLAB and Simulink product families. Release 2021b (R2021b) offers two new products — RF PCB Toolbox and […]

Photos of vodcast hosts

New Vodcast Episode: Use Adobe Photoshop Camera App for Easy Filters and Adjustments

In episode 14 of OIT’s Technology Connections Vodcast, Steve and Kortney discuss Adobe Photoshop Camera. This free app, available on […]

Agricultural Campus Outdoor Wireless

OIT has recently completed adding an extensive outdoor wireless presence on the AG Campus. This addition will allow for greater […]

When Your Webpage Just Won’t Load Correctly

Have you ever tried to go to a website that you’ve been to before and it just won’t load what […]

Diagram with Visio – Now Available in Microsoft 365

Visio, Microsoft’s diagramming and flowchart software is now available in your Microsoft 365 subscription through the university. Visio has co-authoring and collaboration […]

macOS Monterey is now available

This year marks the 20th anniversary of Apple’s macOS operating system, and last week Apple released its latest operating system, […]

Help Your Students Learn How to Make Better Decisions

People are more likely to stick something out if it costs them something to be there. This concept from Seth […]


Research-Focused Webinars

 Did you want to learn some of the finer points of geographic information systems, statistics, or data science? Check out […]


Webinars for Faculty and Students

As the semester gets closer an end, OIT has you covered with preparing your students for final projects and preparing yourself for spring […]

Mathematica Now Uses Your UT Email with Single Sign On

Mathematica is now available for download from the University of Tennessee software distribution site with a new Single Sign On […]

Prepare Now for Online Final Exams

Are you planning on hosting your final exam online? It’s not too early to begin planning your testing strategy. Regardless of […]


October 2021

UT Webinar Series and Symposium on High Impact Practices

Brought to you by the   One UT Collaboration & Innovation Grant   OIT has partnered with OLAP (Online Learning and Academic Programs) […]


Mandatory 10-Digit Local Dialing

Over the next few months, everyone nationwide will be required to use 10-digit dialing.  Many of our local phone providers […]

Change in UT’s Email Forwarding Policy

What is changing? Starting on December 15, 2021, all UT faculty, staff, and departmental accounts will no longer be able […]

Windows 11

Microsoft just released Windows 11 to eligible users on October 5.   The Windows 11 upgrade is a phased rollout which targets eligible devices first.  […]

LinkedIn Learning Honors World Mental Health Day

Sunday, October 10th is World Mental Health Day. LinkedIn Learning has created a collection of topics that offer encouragement, positivity, purpose, […]

OER: Awards and Grants

The movement to use open course materials, Open Educational Resources (OER), and zero-cost materials has been gaining traction at the […]


Get Organized, Learn OneNote

Have you wanted to learn how to use OneNote to get organized but you don’t have the time to attend […]

Request Closed Captions Now

Now is the time to get your videos and audio files professionally closed captioned. For a short time, OIT is […]


UT Webinar Series and Symposium on High Impact Practices

Brought to you by the   One UT Collaboration & Innovation Grant   OIT is partnering with OLAP (Online Learning and Academic Programs) […]

24/7 Help From Proctorio

Did you know that you can reach out to Proctorio anytime if you need help? In your Canvas course, you can […]

Update Your Zoom Client

Beginning November 1, 2021, all accounts must be running on at least a minimum version 5.5.0 for most Zoom products […]

Are You Prone?

Some of you may have noticed an increase in the number of phishing emails hitting your mailboxes. OIT received approximately […]


September 2021

Mplus – New Features in Version 8.5 on Apps

Mplus is a statistical package mainly used for Structural Equation Modeling (SEM). Version 8.5 of Mplus has been installed on OIT’s Apps@UTK server,   New features include:  Bayesian estimation […]

Update Your Apple Devices Now

On September 13, 2021, Apple released critical security updates for its iPhones, iPads, Macs, and Apple Watches.  These emergency updates […]

Don’t See the “Create” Button in Panopto?

Are you trying to record with Panopto from the web or by connecting through Cynap for the first time and […]

Campus-wide Wireless Stable

Over the last few weeks, our wireless infrastructure has been unstable, typically failing around peak class population times as students […]

Resources for Recording in the Classroom

As the semester continues, you may need to record your lectures during class. In most campus-hosted classrooms, you have access […]


Support for Research Proposal Development From OIT High Performance & Scientific Computing (HPSC)

OIT High Performance & Scientific Computing (HPSC) provides research computing resources and services to the University community, including: ISAAC, the […]

Why Record with Panopto?

OIT has made options to record your classroom lectures easier than ever! Panopto is a cloud-based, lecture capture system that is fully integrated into the […]

Use LinkedIn to Find a Job or Internship

OIT is offering student training in partnership with the Center for Career Development’s Choose Your Adventure: Preparing for Your Career Journey event. LinkedIn is a great […]


Develop Your Teaching and Research Skills

OIT offers training via Zoom and asynchronous training via Canvas. Check out these upcoming live Zoom workshops in September:   Then, learn […]


August 2021

Featured Software: JMP Pro 16

JMP is a suite of computer programs for statistical analysis and data visualization developed by the JMP business unit of SAS Institute. The […]

“Green Screen” Issue on MacBooks when Recording?

Have you experienced a “green screen” recording blocker when trying to capture your MacBook screen on Zoom or Panopto in […]

UT Webinar Series and Symposium on High Impact Practices

Brought to you by the   One UT Collaboration & Innovation Grant   OIT is partnering with OLAP (Online Learning and Academic Programs) […]

OER: Students Take Action

State and national studies indicate that the high cost of course materials negatively influences students’ decisions about their education. Research shows that these costs […]



Create a Web Presence With OIT’s Hosting Solutions

Did you know that OIT offers web hosting for students, staff, and faculty? Whether you’re looking to set up an […]

ISAAC Open Enclave: New GPU nodes

Four new Graphics Processing Unit (GPU) computational nodes are now available through the ISAAC Open Enclave computing cluster. This includes two […]


Your Students Can’t Hear You?

Request a Portable Speaker System from OIT Are you teaching in a low-tech classroom or less-traditional teaching space this fall […]

Go Online to Get in Line

New Check-in Process for the OIT HelpDesk and Student Computer Support  The OIT HelpDesk and Student Computer Support (SCS) walk-in […]

Need-to-Know, New Technology, and Services for Faculty

In this episode of Technology Connections, Jean Derco, Executive Director of OIT Support Services, joins us to discuss the critical faculty services […]

HDMI Adapters available for instructors

HDMI Adapters Available for Instructors

Are you teaching in a technology-enhanced classroom and find yourself in need of an HDMI adapter? If so, OIT can […]

OIT HelpDesk: Extra Hours this Weekend

OIT will have extra staff available by phone to help students as they move in. Typical requests include connecting to […]

UT Webinar Series and Symposium on High Impact Practices

Brought to you by the One UT Collaboration & Innovation Grant OIT is partnering with OLAP (Online Learning and Academic Programs) […]


    Recording Your Classroom Lecture with Panopto

    With the new lecture recording system, Panopto, you can easily record a high-quality version of your lecture in the classroom […]

    Open Educational Resources: Faculty Take Action

    Faculty across campus are saving students money on textbooks by using freely available Open Educational Resources (OER).  By adopting, adapting, and […]

    Get to Know Your Classroom

    Many classrooms this summer were updated to include the WolfVision Cynap and options to record using Panopto. If it has been a […]

    What’s New on Campus for Instructors and Researchers

    Over the summer, many updates and improvements have been made to campus. Some of these are in your classroom, in […]

    July 2021

    ISAAC Workshop Series

    Workshops on HPSC Resources

    OIT High Performance & Scientific Computing will host a workshop series from August 9, 2021, to August 13, 2021. These […]


    OIT Support for Researchers

    The Research Computing Support (RCS) team is available for virtual consultations to help plan your research, analyze data, and report […]


    Qualtrics Workshops Now Available

    With the announcement of the new five-year agreement, OIT has added Qualtrics to their workshop offerings. The newest workshop, Qualtrics: Basics, is targeted towards […]

    Are your technology tools accessible?

    Departments and programs purchasing web-based, student-facing software are responsible for ensuring the accessibility of the products before purchasing or licensing. […]

    Gmail for UTK Faculty and Staff and other Email Policy Changes

    Over the next few months, university email services for faculty and staff will be changing.  Gmail is now an option […]

    Hello Panopto, So Long Mediasite  

    Panopto has replaced Mediasite as the university’s lecture capture and video media management solution, and to finalize this transition, access to Mediasite will officially end on Friday, August 13.   Over the […]

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    Microsoft ToDo Helps Get You Organized

    In this episode of Technology Connections, learn about Microsoft ToDo. In about ten minutes, you’ll learn about this app, part […]

    one UT logo

    UT Webinar Series and Symposium on High Impact Practices

    Brought to you by the One UT Collaboration & Innovation Grant OIT is partnering with OLAP (Online Learning and Academic Programs) […]

    June 2021

    ArcGIS Map Viewer

    ArcGIS Online has a new map viewer. The new Map Viewer (formerly known as Map Viewer Beta) and Map Viewer […]


    Get Everyone Talking with Clickers

    Have you ever wanted to increase student engagement in a discussion-based course? With Turning (formally TurningTechnologies) you can ask ad […]

    OER letters and books on a laptop

    Rethinking Textbooks for Fall?

    Want to save your students money on course materials? Try Open Educational Resources (OER). It’s easier than you might think. These high-quality […]

    Proctorio logo

    Proctorio Is Replacing Respondus

    You have been asking for a more robust online proctoring solution that provides scale, more detailed results, and results more […]

    Internet Explorer 11 logo

    Say Farewell to Internet Explorer 11

    Microsoft has announced that their Microsoft 365 apps, including email, OneDrive, and Office online, will no longer support Internet Explorer […]

    New Panopto Features Coming Soon

    Panopto just announced several new and exciting features that will be made available soon. Several features include items frequently requested by faculty and […]

    May 2021

    Captioning Your Videos Has Never Been Easier

    OIT offers closed captioning services for a small fee. Closed captions benefit everyone by aiding attention, retention, and comprehension. They […]

    gears technology design

    OIT Support: Where To Find It & How To Get It

    The best way to get help for all your IT needs is to contact the OIT HelpDesk. Rather than directly emailing […]

    Qualtrics Now Available Through May 31, 2026

    OIT is happy to announce that the university has signed a new five-year agreement with Qualtrics. Qualtrics accounts are available […]

    STATA logo

    Announcing Stata 17

    Stata is a general-purpose software package for statistics, data management, and graphics. Stata 17 was recently released providing 29 additional features. […]


    Power Analysis Added to SPSS 27

    Are you focusing on research this summer? Power Analysis tools are being added to SPSS. You can run it on […]


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    Learn New Technology on Your Schedule

    Learn on your own using OIT’s asynchronous workshops written with faculty in mind. Select research topics or focus on improving the delivery […]


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    Utilize the Power of PowerPoint

    PowerPoint has more features being added all the time and faculty can now learn how to improve PowerPoint presentations through asynchronous workshops available on […]

    Growing Trend: Open Educational Resources

    Open Educational Resources (OERs) are educational materials that are either in the public domain or licensed for free access and […]

    Zoom logo

    Zoom Is Here to Stay

    When OIT first signed a contract with Zoom in 2015, who would have thought it would be our go-to platform […]

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    Reboot Your Office

    As you begin to return to campus, we wanted to remind you of a few IT housekeeping tips that will […]

    Designing for Inclusion Online

    Quality online teaching requires thoughtful design. This summer, OIT is offering a collaborative and facilitated online learning experience for instructors, […]

    Keep Learning this Summer!

    As faculty and staff transition back to campus you might not be quite ready for face-to-face training. You may also […]

    Kre8v Corner: 5-Week Photoshop Workshop Challenge

    Photoshop and creativity have a common denominator: they are limitless. Why not combine the two and dive deeper to expand your […]

    April 2021

    Explore the OIT Service Portal

    Use the OIT Service Portal at to submit a request online or search the knowledge base for quick answers and instructions. Submitting a […]

    MS Planner: Helps You with Simple Tasks or Complex Project Management

    Trying to get organized? Check out the latest episode of OIT’s Connections vodcast. Hear how you can use Microsoft Planner to […]

    2 Ways to Get Panopto Training

    You probably knew that OIT offers Panopto training, but did you know you can get training direct from Panopto as […]


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    Apply for the New OIT Accessibility by Design Grant

    If you are interested in improving the accessibility of files you create, consider participating in a grant initiative to pilot […]

    What’s New in MATLAB R2021a?

    MATLAB R2021a delivers new features in MATLAB and Simulink, three new products, and updates to all other products.   New products include:   DDS Blockset – design and simulate DDS applications  […]

    New Vodcast Episode: MS Bookings Makes Scheduling Meetings Simpler

    In the latest episode of our Technology Connections Vodcast, we look at MS Bookings and how it acts as your virtual assistant when scheduling meetings. Instead […]

    Download Your Zoom Participant List

    Do you need a list of participants who were present in a meeting you lead? Zoom can help! Download the […]

    Signing In to Zoom

    Signing in to Zoom with your UT account is now more important than ever.  For any event or class that […]

    Say Goodbye to Skype for Business

    Microsoft is retiring Skype for Business on July 31, 2021. We recommend that you move to Microsoft Teams for chat, video, […]

    March 2021

    Expand Your Classroom Communications with Panopto

    Did you know Panopto does more than just record your lectures? You can use Panopto to record quick class updates, […]

    When Speaking Is Better than Writing

    There are times when an aural narrative can convey the concept more concisely…think foreign language, linguistics, storytelling, journalism and interviews, clinical interview […]

    CAS: Slight Change

    The Office of Information Technology (OIT) is announcing a slight change to authentication for central services such as Canvas, MyUTK, […]


      Don’t Be A Slacker, Use Microsoft Teams

      Did you know that you have access to Microsoft Teams with your UT Microsoft 365 account? For University use, Microsoft […]

      Relaxation: An Important Part of Your Success

      During this stressful time, it is important to remember self-care to keep yourself healthy, organized, and successful. LinkedIn Learning can help you with […]


      zoom room with lock illustration on to speak security

      Zoom Bombing

      Last week, we had another reported incident of “zoom-bombing” in one of our classes. Quick action was taken by the […]


      Computer Security Update: It’s THAT time of the year; TAX season!

      Tax season is in full swing, and criminals are seizing the opportunity for scams. Because of the recent major data […]


      We Need YOUR Input

      The annual OIT Customer Satisfaction Survey will be available between March 1 and March 12.  We ask you to take […]


        February 2021

        Microsoft 365: LISTS

        If you’re searching for a powerful application to track information like inventories, project details, detailed event schedules, and much more, […]

        Classroom Annotation Ideas

        During this time when instruction needs to be flexible, you may need to annotate your lecture information in different ways […]


        Respondus Lockdown Browser: What You Need To Know

        The Respondus Lockdown Browser (LDB) is a locked web browser for taking online assessments and prevents students from printing, copying, […]


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        Your Zoom Meeting is at Risk

        When you post Zoom meeting details online, you are opening the door for anyone (including unwanted guests) to join your […]


        Microsoft Teams logo

        Microsoft Teams for Education; Is It Right for Your Class?

        Does your class need a space for group chats, file storage, and quick group video calls? You may want to […]

        HPSC SLURM logo

        ISAAC Secure Enclave: New Nodes Now Available

        New nodes are available through the ISAAC Secure Enclave, including eighteen compute nodes using the SLURM workload manager. These cluster […]


        closed captioning icon

        Closed Captioning…For Everyone!

        Have you or your department produced video that would benefit from captioning? Research has concluded that captions have powerful positive […]

        Photo of two OIT Staff members and Technology Connections logo

        Watch the New Technology Connections Vodcast

        Join us for bi-weekly vodcasts (video podcasts) that will keep you inspired, informed, and in the know about the tools OIT […]


        Panopto logo

        Additional Panopto Help

        If you attended a Panopto workshop and need some additional information and reminders about how to use the platform, check […]

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        Microsoft FindTime

        Sometimes setting up a meeting with a group of folks can be a time-consuming task. Microsoft has announced FindTime to help you […]

        January 2021

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        Enhance Your Zooming!

        As part of our new Enterprise agreement with Zoom, OIT is upgrading existing accounts for all faculty and students to […]


        Issues with MacOS 11 in Classrooms

        Due to a security update by Apple with Digital Rights Management (DRM) technology, which is designed to protect hardware or […]

        Changes to External Email Notification

        Last year, we decided to tag external emails with the yellow external email tag.  At the same time, we were […]


        Need Help with Using Classroom Technology?

        Did you miss out on the pre-semester TEC workshops but find yourself needing assistance with using some of the technology […]


        What’s new from OIT this Spring?

        Using Panopto Are you looking for more information on how to use some of the Panopto features available to you? […]


          Clicker Drop-In Help

          Students: Get Help Setting Up Your Clickers

          Do you have a clicker or need to use your phone to give responses in class? Then stop by our virtual […]


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          Which Lecture Capture Tool Should You Use?

          Check out this handy chart to help you decide what works best to deliver your course.  The chart compares Panopto, Zoom, and […]

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          How to get your tech toys online after the holidays

          Did you pick up a new phone over the holidays? A new laptop? Gaming System? Streaming device? Kindle? Have you […]


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            Resources to Support Your Spring 2021 Instruction

            OIT has curated a range of helpful resources to support your spring 2021 instructional efforts. These resources have been updated […]


            Online@UT (Canvas) Updates

            In mid-December, the following features were enabled in all Online@UT (Canvas) courses:  Assignment Enhancements – Students  Assignment Enhancements improve the assignment interface and submission workflow […]

            December 2020

            What A Year We’ve Had!

            It’s December, and a time to reflect on all that has happened this year, a year that has been anything […]


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              Computer Security: Safe Online Holiday Shopping

              It’s the holiday time of the year – LOTS of online shopping. Not only can online shopping be a savior, […]


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              Keep Your Mind in Shape During the Holidays With LinkedIn Learning

              LinkedIn Learning has more than 15,000 videos. During this holiday break, keep your mind active with some of these great […]


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              Learn How to Use Your Classroom Technology and Record Your Lecture

              Do you need help learning how to use the technology in your classroom? Are you wondering how to record your […]


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              Don’t Forget: Annual Compliance Training

              All-In-One Place This year, we will consolidate the notifications for the following compliance trainings into one concise message. These training courses […]


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              ‘Tis the Season

              With the upcoming holiday season, many of us will be searching for the ideal gifts that are “all the rage” […]


                November 2020

                Add Games, Flash Cards, and More to Your Online Classes with Materia

                Would you like to add some spark to your online courses? Materia is an online tool that allows you to […]

                laptop with caution tape

                macOS 11 Big Sur now available

                Apple has released its latest operating system, macOS 11 Big Sur.  Yes, your eyes are not deceiving you. It is version […]

                OIT HelpDesk and Student Computer Support are going virtual

                On Wednesday, November 25, 2020, the OIT HelpDesk and Student Computer Support services at Hodges Library went virtual. To better serve […]


                  Online Assessments

                  Our spring semester transition to remote teaching resulted in many instructors offering online exams. This semester, all final exams will […]


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                  Learn How to Create Your Own Online Workshop

                  Do you want to create a training session but are not sure how to do it in the age of […]


                  OIT to Launch New Lecture Capture System: Panopto

                  On Monday, Jan. 4, 2021, OIT will be moving to Panopto, a lecture capture platform that houses lecture recordings, digitized films […]


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                  Changes to OneDrive and SharePoint Online Link Sharing

                  On November 9, 2020, OIT made changes to how sharing links work by default to enhance security for file sharing […]

                  October 2020

                  computer screen with UTK students doing group work on campus

                  Group work and Collaboration from a distance

                  Even when you can’t meet in person, you can still “meet” for a group project. What do you do? Try out […]

                  October: National Cybersecurity Awareness Month 2020

                  Held every October, National Cybersecurity Awareness Month (NCSAM) is a collaborative effort between government and industry to raise awareness about […]


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                  LinkedIn Learning Resources for Veterans and Their Families

                  In recognition of the many Veterans and their loved ones at UT, OIT would like to share some supportive resources […]


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                  OIT Launches Canvas Catalog

                  Canvas Catalog is an outreach platform for non-credit/non-degree related purposes. Colleges or units may use Catalog to offer professional development, […]

                  Restore Duo to your new phone

                  Setting up 2FA for your new phone

                  If you picked up a new phone, you will need to restore your Duo account to the new phone before […]


                  AMD node

                  New Nodes Available for ISAAC Users

                  New nodes are available through the ISAAC Open Enclave, including an AMD compute node and two new 1.5 terabyte large […]


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                    Getting your newsletters past the spam filters

                    As we improve email security, you may find that your emails get caught by the Office 365 spam filters if […]


                    Respondus logo

                    Respondus LockDown Browser and Respondus Monitor- Test your Technology and Be Prepared.

                    LockDown Browser is a locked web browser for taking assessments such as tests, quizzes, and exams in Online@UT (Canvas). It […]



                    Changes to T-Storage Home Area (H: Drive)

                    October 13, 2020, OIT made changes to T-Storage Home areas. Changes to Quotas Anyone with an existing home area using […]


                      OIT Launched a New Service Portal

                      On October 5, 2020, OIT transitioned to TeamDynamix, the IT Service Management solution (ITSM) that tracks all of the requests […]

                      September 2020

                      DUO logo shield and phone

                      2FA for Departmental Accounts

                      On December 14, 2020, the University of Tennessee will require two-factor authentication (2FA) for departmental accounts as it recently has […]


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                      Change to Google Drive ‘My Trash’

                      Are you using UT’s Google Drive?  If so, listen up! Earlier this month, Google announced a change to how files […]

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                      Are you having trouble with sound in your classroom?

                      Sound is often one of the most common issues seen with using Zoom in the classroom. Make sure you:  Use […]


                      classroom with few students and professor

                      Did your class go hybrid on you? 

                      If you began the semester teaching face-to-face and you’ve found yourself trying to teach to both in-person and online students, […]


                      Zoom Security

                      Problem: Sadly, reports of malicious people seeking out publicly posted meeting links on social media and other online sites to […]


                      Advanced Computing Facility (ACF) is now ISAAC

                      The University of Tennessee Advanced Computing Facility (ACF) has been rebranded to ISAAC, the Infrastructure for Scientific Applications, and Advanced Computing. ISAAC is […]

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                      Learn New Study Skills That Actually Work

                      LinkedIn Learning offers a large collection of videos to help support students’ success. Below are two videos to get you […]


                      Out with the Old; In with the New Website

                      As you can tell, the OIT website has received a makeover! Don’t worry, you still get the same great content, […]


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                        GTA@OIT Grant Call for Proposals Now Open

                        The GTA@OIT grant assists Graduate Teaching Assistants and Associates in redesigning a course or course component for web-based delivery in […]


                        Best Practices for Online Assessments

                        Putting your final exam online? Need ideas for how to assess learner progress in Canvas? This is a one-stop location for […]


                        August 2020

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                        Clicker Self-Service Training Module

                        The Clicker Self-Service Training course will equip you with the tools and knowledge you need to pose response-driven questions in real-time during […]


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                        Webcam Announcement

                        Finding the right equipment during a pandemic can be a challenge! The university has received a limited number of web cameras […]

                        graphs and text

                        SPSS and Catalina (macOS 10.15)

                        Overall, the SPSS for Mac and Catalina (macOS 10.15) are compatible however, there are a few issues to be aware […]

                        AMD Node graphic

                        New Nodes Available for ACF Users

                        An AMD compute node and two new 1.5 terabyte large memory compute nodes are now online and available for use […]

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                        While Campus Was Quiet…

                        As the campus moved to remote access after Spring Break, the OIT Communications team undertook several initiatives to support the […]

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                        Request Help for Your Classroom

                        It’s not too late to schedule a personal consultation for presenting your lectures in a hybrid classroom setting. Once classes […]


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                        Computer Labs and Safety

                        OIT is working hard to make sure we can provide you with the technology you need AND keep you safe […]


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                        Technology and Teaching Modalities

                        With some teaching modalities this fall, instructors will be simultaneously teaching students in person in a physical classroom while the […]


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                        New Classroom Technology Website

                        Check out the new website. Here, you will get instructions on how to use the technology in your specific […]


                        July 2020

                        Collage of instructor and students wearing masks in social distance seating and classrooms

                        Get to Know Your Classrooms for Fall

                        We can help you get familiar with your classroom technology. To learn on your own, view the online, self-paced documentation, […]


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                        New Feature: PowerPoint Live

                        PowerPoint Live is a new feature available in PowerPoint for the web. Access PowerPoint for the web though your Office […]

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                        OIT Planning for the Fall Semester

                        All around Rocky Top, we are preparing to welcome students back to campus this fall.  We want to ensure that […]

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                        File-Sharing and Collaboration in the Cloud

                        Accessing files that you need at a moment’s notice has become easier with the cloud storage options available to us […]

                        Zoom logo and lighting background

                        Lecture Creation Using Zoom

                        Would you like to learn tips on improving your video lectures with Zoom? We can help! Join us for a workshop […]


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                        How to Record Your PowerPoint Presentation 

                        Have you wanted to record a PowerPoint presentation for your students but weren’t sure how to do it? PowerPoint has a […]


                        June 2020

                        Pulse Secure logo

                        Upcoming change to the VPN

                        On July 1, 2020, OIT will be changing how you log in to the Virtual Private Network (VPN), We […]



                        Include This in Your Syllabus: Tech Requirements for Student Exams

                        Will your course require the use of the Respondus LockDown Browser or Respondus Monitor for online quizzes? If yes, please advise your students of […]


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                        Zoom: Share Screen Permissions

                        In an effort to increase security and privacy for meetings, Zoom recently updated the default setting for the Share Screen tool […]

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                        OIT Upgrades Internet Capacity (Again)

                        As part of our commitment to continuous improvement, OIT has increased the total commodity internet bandwidth from 10G to 15G […]

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                        Best Ways to Receive Quick Help from OIT

                        The best way to get help for all your IT needs is to contact the OIT HelpDesk.   Rather than directly […]

                        May 2020

                        Closed Captioning logo

                        Closed Captioning Videos: Facts and Support

                        Quick Facts about Captions Closed captions benefit everyone by providing support for the perception of, attention to, retention for, and comprehension of […]

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                        Build Your Online Course Development Skills with OIT’s Zoom-Based and Self-Paced Workshops

                        OIT is offering a number of workshops to help you build your skills with creating materials for your online course […]


                          April 2020

                          heart and brain hold hands on a laptop

                          Managing Your Online Day

                          Advantages of Organization Finding ways to help prepare your day without all the unnecessary stress can be tricky. Making a […]


                            cartoon screen with people having online meeting with Outlook and MS Teams logo

                            Tips on Running Efficient Online Meetings

                            How often have you left a meeting thinking, “that’s part of my life I won’t get back.” Make sure when you […]


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                              LinkedIn Learning Makes Assigning Online Projects Easier

                              Right now, students need to create all their projects online. Use LinkedIn Learning videos to give them the knowledge they […]


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                              OIT Support: Where to find it & How to get it

                              We’ve made several announcements ever since classes moved online, and we wanted to make sure you knew what level of […]


                                March 2020

                                Microsoft Teams logo

                                Microsoft Teams for Work

                                Teams is a chat and collaboration platform that is integrated with Office 365 designed to simplify group work. With Teams’ […]


                                  Statistic formulas, graphs and charts of analysis

                                  OIT Research Contributions

                                  The OIT Research Computing Support (RCS) Group at UTK offers customized assistance students, faculty, and staff on advanced statistical methods, […]


                                    February 2020

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                                    OIT and CommScope power campus outdoor IT

                                    Since the start of the Volunteer Boulevard Streetscape project, OIT has worked with CommScope, a manufacturer of fiber optic cabling […]


                                      text saying Antivirus software for students with shied and code in the background

                                      Malwarebytes for Students

                                      Did you know that UT students have access to premium antivirus software at no additional cost? You can obtain one […]


                                        January 2020

                                        PC and Mac computers showing changes from 2010-2020

                                        A Decade of Campus Technology in Review

                                        2020 brings a new decade. We’ve seen a lot of changes in technology on campus in the last ten years. Let’s take […]


                                          Create LinkedIn Learning Paths and Collections for Your Students

                                          When: Wednesday, January 22 at 2 to 2:30 p.m.  Where: Via Zoom. Register and get the link at the OIT workshop […]


                                            Develop Your Professional Self Using LinkedIn Learning

                                            As university faculty, staff, or student, you have access to LinkedIn Learning. LinkedIn Learning has thousands of videos on topics […]


                                              November 2019

                                              Faculty year in review

                                              2019 The Year in Review Faculty Services

                                              It’s December, and a time to reflect on all that has happened this year. We’ve had another busy year!  Here are […]


                                                Top 10 student updates and upgrades

                                                OIT Student Year in Review

                                                2019 has been a busy year for student services in OIT. We answered more than 30,000 student questions and implemented several […]


                                                  Windows 7 is retiring in January 2020

                                                  Get Ready! Windows 7 Retiring January 14, 2020

                                                  On January 14, 2020, Microsoft will no longer provide security updates, patches, or support for Windows 7, and OIT will discontinue […]

                                                  Do's and Don'ts of Email Marketing

                                                  Writing Non-Phishy Emails: Do’s and Don’ts

                                                  Is your department planning to send a survey or ask your students to complete a task online? Do your faculty […]


                                                    US Cellular has a strong connection

                                                    US Cellular Now Available in the Student Union

                                                    US Cellular joins Verizon Wireless in providing a strong signal throughout the Student Union thanks to the cellular Distributed Antenna […]


                                                      Research workshop

                                                      Got Research? Get Help

                                                      Do you need to learn the best practices for research so you get the data results most meaningful for your […]


                                                        October 2019

                                                        Webcasting intake form looks different

                                                        Request Webcasting with a New, Convenient Form

                                                        We are excited to introduce this new and improved webcasting intake form, which was the result of feedback from our […]


                                                          Clickers in the classroom what they looked like back then and now

                                                          Clickers Then and Now

                                                          In fall 2018, TurningPoint campus-wide licensing was implemented for all students. This change allows students to use their mobile devices, […]


                                                            Research Poster Design Workshops

                                                            Get Your Poster Noticed

                                                            October 30 from 9 to 11 a.m.
                                                            Communications, Room 43


                                                              developing online course help

                                                              Are You Developing an Online Course?

                                                              Need help getting started?


                                                                Top 5 Reasons to Use Student Computer Support

                                                                Top 5 Reasons to Use Student Computer Support

                                                                Students, are you having trouble with your personal computers?


                                                                  September 2019

                                                                  New phone? Here's how to get 2FA

                                                                  Need to add Duo to your new phone?

                                                                  If you get a new phone, you will need to restore your Duo account to the new phone before you […]


                                                                    Female student looking at laptop

                                                                    Software for Faculty, Staff, and Students

                                                                    Do you need special software for your class or at work? UT has contracts with many software providers to allow […]


                                                                      August 2019

                                                                      Top 5 Reasons You should Sign up for LinkedIn Learning

                                                                      Top 5 Reasons You Should Sign Up for LinkedIn Learning

                                                                      LinkedIn Learning (formerly is an online training program that you have access to. It has thousands of training videos […]


                                                                        June 2019

                                                                        Workshop: Do the right thing: Make Your Materials More Accessible; July 10 & 11

                                                                        Do the Right Thing: Make Your Materials Accessible

                                                                        Join us July 10 and 11 for a 2-Day workshop series on creating accessible materials. Bring some of your own […]