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OIT News

We Need YOUR Input

The annual OIT Customer Satisfaction Survey will be available between March 1 and March 12.  We ask you to take […]

Create a Web Presence with OIT’s Hosting Solutions

Did you know that OIT offers web hosting for students, staff, and faculty? Whether you’re looking to set up an […]

Microsoft 365: LISTS

If you’re searching for a powerful application to track information like inventories, project details, detailed event schedules, and much more, […]

Classroom Annotation Ideas

During this time when instruction needs to be flexible, you may need to annotate your lecture information in different ways […]

Power Analysis Added to SPSS 27

Power analysis is often an important first step in research. It is used to estimate the minimum sample size needed […]

Respondus Lockdown Browser: What You Need To Know

The Respondus Lockdown Browser (LDB) is a locked web browser for taking online assessments and prevents students from printing, copying, […]

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Your Zoom Meeting is at Risk

When you post Zoom meeting details online, you are opening the door for anyone (including unwanted guests) to join your […]

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Microsoft Teams for Education; Is It Right for Your Class?

Does your class need a space for group chats, file storage, and quick group video calls? You may want to […]


ISAAC Secure Enclave: New Nodes Now Available

New nodes are available through the ISAAC Secure Enclave, including eighteen compute nodes using the SLURM workload manager. These cluster […]

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Closed Captioning…For Everyone!

Have you or your department produced video that would benefit from captioning? Research has concluded that captions have powerful positive […]

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UT Webinar Series and Symposium on High Impact Practices

Brought to you by the One UT Collaboration & Innovation Grant OIT is partnering with OLAP (Online Learning and Academic Programs) […]

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Watch the New Technology Connections Vodcast

Join us for bi-weekly vodcasts (video podcasts) that will keep you inspired, informed, and in the know about the tools OIT […]

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Additional Panopto Help

If you attended a Panopto workshop and need some additional information and reminders about how to use the platform, check […]

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Microsoft FindTime

Sometimes setting up a meeting with a group of folks can be a time-consuming task. Microsoft has announced FindTime to help you […]

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Zoom Bombing

Last week, we had another reported incident of “zoom-bombing” in one of our classes. Quick action was taken by the […]

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Enhance Your Zooming!

As part of our new Enterprise agreement with Zoom, OIT is upgrading existing accounts for all faculty and students to […]

Issues with MacOS 11 in Classrooms

Due to a security update by Apple with Digital Rights Management (DRM) technology, which is designed to protect hardware or […]

Changes to External Email Notification

Last year, we decided to tag external emails with the yellow external email tag.  At the same time, we were […]

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Support for research proposal development from OIT High Performance & Scientific Computing (HPSC)

OIT High Performance & Scientific Computing (HPSC) provides research computing resources and services to the University community, including: ISAAC, the […]

Need Help with Using Classroom Technology?

Did you miss out on the pre-semester TEC workshops but find yourself needing assistance with using some of the technology […]

What’s new from OIT this Spring?

Using Panopto Are you looking for more information on how to use some of the Panopto features available to you? […]

Students: Get Help Setting Up Your Clickers

Do you have a clicker or need to use your phone to give responses in class? Then stop by our virtual […]

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OIT Services in the Commons at Hodges Library

On Monday, January 11, 2021, OIT services resumed in the Commons at Hodges Library. To provide support in a safe and […]

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Which Lecture Capture Tool Should You Use?

Check out this handy chart to help you decide what works best to deliver your course.  The chart compares Panopto, Zoom, and […]

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How to get your tech toys online after the holidays

Did you pick up a new phone over the holidays? A new laptop? Gaming System? Streaming device? Kindle? Have you […]

Welcome, New Vols

Whether you are new to UT or have changed roles, OIT has resources for our new faculty, staff, and students […]

Resources to Support Your Spring 2021 Instruction

OIT has curated a range of helpful resources to support your spring 2021 instructional efforts. These resources have been updated […]

Online@UT (Canvas) Updates

In mid-December, the following features were enabled in all Online@UT (Canvas) courses:  Assignment Enhancements – Students  Assignment Enhancements improve the assignment interface and submission workflow […]

What A Year We’ve Had!

It’s December, and a time to reflect on all that has happened this year, a year that has been anything […]


Before You Log Off For The Holidays

We have put together some reminders for you before you unplug for a well-deserved break. Don’t forget to… CLEAN your desk […]

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Computer Security: Safe Online Holiday Shopping

It’s the holiday time of the year – LOTS of online shopping. Not only can online shopping be a savior, […]

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Holiday Hours for the OIT HelpDesk

The OIT HelpDesk will be closed for the upcoming holidays. While the university is closed, we will continue to monitor the […]

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Keep Your Mind in Shape During the Holidays With LinkedIn Learning

LinkedIn Learning has more than 15,000 videos. During this holiday break, keep your mind active with some of these great […]

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Learn How to Use Your Classroom Technology and Record Your Lecture

Do you need help learning how to use the technology in your classroom? Are you wondering how to record your […]

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 |  Security

Don’t Forget: Annual Compliance Training

All-In-One Place This year, we will consolidate the notifications for the following compliance trainings into one concise message. These training courses […]

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‘Tis the Season

With the upcoming holiday season, many of us will be searching for the ideal gifts that are “all the rage” […]

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Canvas Semester End Checklist

As the semester comes to a close, consider the following helpful tips for your Canvas course sites. All tips are […]

Add Games, Flash Cards, and More to Your Online Classes with Materia

Would you like to add some spark to your online courses? Materia is an online tool that allows you to […]

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macOS 11 Big Sur now available

Apple has released its latest operating system, macOS 11 Big Sur.  Yes, your eyes are not deceiving you. It is version […]

OIT HelpDesk and Student Computer Support are going virtual

On Wednesday, November 25, the OIT HelpDesk and Student Computer Support services at Hodges Library went virtual. To better serve the […]

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Preparing for Life After UT

Congratulations Grads!  With graduation just around the corner, you may be wondering what you will have access to (and for […]

Online Assessments

Our spring semester transition to remote teaching resulted in many instructors offering online exams. This semester, all final exams will […]

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Learn How to Create Your Own Online Workshop

Do you want to create a training session but are not sure how to do it in the age of […]

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Are you hiring new faculty for the spring semester?

You can help your new hires obtain timely access to IT resources by completing the IRIS Transaction: ZPHRRECORD000 – Record […]

Mic/Nite Goes Virtual: RSVP Now

Six minutes and 40 seconds is all it takes to learn about the exciting research happening on campus. Join the Office […]

OIT to Launch New Lecture Capture System: Panopto

On Monday, Jan. 4, 2021, OIT will be moving to Panopto, a lecture capture platform that houses lecture recordings, digitized films […]

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Changes to OneDrive and SharePoint Online Link Sharing

On November 9, 2020, OIT made changes to how sharing links work by default to enhance security for file sharing […]

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Group work and Collaboration from a distance

Even when you can’t meet in person, you can still “meet” for a group project. What do you do? Try out […]

October: National Cybersecurity Awareness Month 2020

Held every October, National Cybersecurity Awareness Month (NCSAM) is a collaborative effort between government and industry to raise awareness about […]

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LinkedIn Learning Resources for Veterans and Their Families

In recognition of the many Veterans and their loved ones at UT, OIT would like to share some supportive resources […]

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OIT Launches Canvas Catalog

Canvas Catalog is an outreach platform for non-credit/non-degree related purposes. Colleges or units may use Catalog to offer professional development, […]

Restore Duo to your new phone

Setting up 2FA for your new phone

If you picked up a new phone, you will need to restore your Duo account to the new phone before […]

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New Nodes Available for ISAAC Users

New nodes are available through the ISAAC Open Enclave, including an AMD compute node and two new 1.5 terabyte large […]

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Getting your newsletters past the spam filters

As we improve email security, you may find that your emails get caught by the Office 365 spam filters if […]

Renew your websites annually

This fall, OIT updated the Tiny URL website; you can now manage, delete, and assign a new owner for Tiny […]

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Respondus LockDown Browser and Respondus Monitor- Test your Technology and Be Prepared.

LockDown Browser is a locked web browser for taking assessments such as tests, quizzes, and exams in Online@UT (Canvas). It […]

Announcing ISAAC Zoom Office Hours

Every week from now until December 3, OIT’s High Performance & Scientific Computing group will be holding Zoom office hours for ISAAC, […]

OIT Launched a New Service Portal

On October 5, 2020, OIT transitioned to TeamDynamix, the IT Service Management solution (ITSM) that tracks all of the requests […]

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2FA for Departmental Accounts

On December 14, 2020, the University of Tennessee will require two-factor authentication (2FA) for departmental accounts as it recently has […]

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Change to Google Drive ‘My Trash’

Are you using UT’s Google Drive?  If so, listen up! Earlier this month, Google announced a change to how files […]

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Are you having trouble with sound in your classroom?

Sound is often one of the most common issues seen with using Zoom in the classroom. Make sure you:  Use […]

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Did your class go hybrid on you? 

If you began the semester teaching face-to-face and you’ve found yourself trying to teach to both in-person and online students, […]

Zoom Security

Problem: Sadly, reports of malicious people seeking out publicly posted meeting links on social media and other online sites to […]

Advanced Computing Facility (ACF) is now ISAAC

The University of Tennessee Advanced Computing Facility (ACF) has been rebranded to ISAAC, the Infrastructure for Scientific Applications, and Advanced Computing. ISAAC is […]

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Learn New Study Skills That Actually Work

LinkedIn Learning offers a large collection of videos to help support students’ success. Below are two videos to get you […]

Out with the Old; In with the New Website

As you can tell, the OIT website has received a makeover! Don’t worry, you still get the same great content, […]

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Software for faculty, staff, and students

UT has contracts with many software providers to give faculty, staff, and students access to these programs for school and […]

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GTA@OIT Grant Call for Proposals Now Open

The GTA@OIT grant assists Graduate Teaching Assistants and Associates in redesigning a course or course component for web-based delivery in […]

Best Practices for Online Assessments

Putting your final exam online? Need ideas for how to assess learner progress in Canvas? This is a one-stop location for […]

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Clicker Self-Service Training Module

The Clicker Self-Service Training course will equip you with the tools and knowledge you need to pose response-driven questions in real-time during […]

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Webcam Announcement

Finding the right equipment during a pandemic can be a challenge! The university has received a limited number of web cameras […]

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SPSS and Catalina (macOS 10.15)

Overall, the SPSS for Mac and Catalina (macOS 10.15) are compatible however, there are a few issues to be aware […]

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New Nodes Available for ACF Users

An AMD compute node and two new 1.5 terabyte large memory compute nodes are now online and available for use […]

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While Campus Was Quiet…

As the campus moved to remote access after Spring Break, the OIT Communications team undertook several initiatives to support the […]

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Request Help for Your Classroom

It’s not too late to schedule a personal consultation for presenting your lectures in a hybrid classroom setting. Once classes […]

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Computer Labs and Safety

OIT is working hard to make sure we can provide you with the technology you need AND keep you safe […]

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Technology and Teaching Modalities

With some teaching modalities this fall, instructors will be simultaneously teaching students in person in a physical classroom while the […]

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New Classroom Technology Website

Check out the new website. Here, you will get instructions on how to use the technology in your specific […]

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Get to Know Your Classrooms for Fall

We can help you get familiar with your classroom technology. To learn on your own, view the online, self-paced documentation, […]

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New Feature: PowerPoint Live

PowerPoint Live is a new feature available in PowerPoint for the web. Access PowerPoint for the web though your Office […]

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OIT Planning for the Fall Semester

All around Rocky Top, we are preparing to welcome students back to campus this fall.  We want to ensure that […]

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File-Sharing and Collaboration in the Cloud

Accessing files that you need at a moment’s notice has become easier with the cloud storage options available to us […]

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Lecture Creation Using Zoom

Would you like to learn tips on improving your video lectures with Zoom? We can help! Join us for a workshop […]

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How to Record Your PowerPoint Presentation 

Have you wanted to record a PowerPoint presentation for your students but weren’t sure how to do it? PowerPoint has a […]

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New Students

The Office of Information Technology (OIT) answers your most asked questions about passwords, Duo two-factor, email accounts, software, WiFi, and […]

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Adobe Software Renewals

Renew your Adobe subscription for Creative Cloud, Captivate, and Presenter between now and August 31, 2020, to prevent an interruption […]

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 |  Security

Upcoming change to the VPN

On July 1, 2020, OIT will be changing how you log in to the Virtual Private Network (VPN), We […]

VolCard Digital ID Now Available in UT App

In partnership with the VolCard office, the official Tennessee mobile app now allows you to add your VolCard to your […]


Include This in Your Syllabus: Tech Requirements for Student Exams

Will your course require the use of the Respondus LockDown Browser or Respondus Monitor for online quizzes? If yes, please advise your students of […]

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Zoom: Share Screen Permissions

In an effort to increase security and privacy for meetings, Zoom recently updated the default setting for the Share Screen tool […]

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OIT Upgrades Internet Capacity (Again)

As part of our commitment to continuous improvement, OIT has increased the total commodity internet bandwidth from 10G to 15G […]

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Best Ways to Receive Quick Help from OIT

The best way to get help for all your IT needs is to contact the OIT HelpDesk.   Rather than directly […]

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OIT Summer Software Renewals

OIT Research Computing Support (RCS) establishes and renews license agreements for qualitative, quantitative, and geographic information system software packages. While […]

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Canvas Fall 2020 course shells are now available to Faculty

We know you are anxious to get started with your Fall course development in Canvas. We’ve created the course shells […]

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Closed Captioning Videos: Facts and Support

Quick Facts about Captions Closed captions benefit everyone by providing support for the perception of, attention to, retention for, and comprehension of […]

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Build Your Online Course Development Skills with OIT’s Zoom-Based and Self-Paced Workshops

OIT is offering a number of workshops to help you build your skills with creating materials for your online course […]

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Adobe Extends Access to Creative Cloud for Students

Adobe has made Creative Cloud available to UT students from their home computers through July 6, 2020.  If your class […]

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Teaching Online Reboot: Canvas and Zoom

Asynchronous, Refresher Workshop Beginning a new semester while teaching remotely has challenges. In an effort to support faculty who will […]

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Classroom Upgrades Over Summer

Over the summer, OIT is upgrading more than 60 classrooms to be ready when students and faculty return in the fall. These rooms will be […]

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Internet Explorer No Longer Supported by LinkedIn Learning

LinkedIn Learning has announced that as of July 1, 2020, they will no longer be supporting connections from Internet Explorer […]

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Creating Digital Signatures using Adobe Acrobat

We are all doing more and more online now, and the need for digital signatures is growing. Adobe Acrobat offers […]

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Check with us before you buy

As the end of the fiscal year approaches, we wanted to remind you to check with OIT before you buy […]

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Managing Your Online Day

Advantages of Organization Finding ways to help prepare your day without all the unnecessary stress can be tricky. Making a […]

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Tips on Running Efficient Online Meetings

How often have you left a meeting thinking, “that’s part of my life I won’t get back.” Make sure when you […]

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LinkedIn Learning Makes Assigning Online Projects Easier

Right now, students need to create all their projects online. Use LinkedIn Learning videos to give them the knowledge they […]

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OIT Support: Where to find it & How to get it

We’ve made several announcements over since classes moved online, and we wanted to make sure you knew what level of […]

Learn How to Work & Teach Remotely

How to Work & Teach Remotely

OIT provides a variety of services and support to keep you connected you with colleagues and students remotely so that […]

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 |  Security

How Secure Are You While Working from Home?

Don’t lull yourself into a false sense of security while working from home. Test your security savvy by seeing how […]

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Microsoft Teams for Work

Teams is a chat and collaboration platform that is integrated with Office 365 designed to simplify group work. With Teams’ […]

Zoom Room - Fine Tuning

Zoom Room – Fine Tuning

Using Zoom for Class Meetings or to Pre-Record Lectures OIT has developed an online tutorial to quickly get you up to speed […]

Getting & Teaching Online

IT Weekly Special Edition March 22, 2020 On behalf of Vice Provost Academic Affairs, RJ Hinde, and Associate Vice Chancellor and Chief Information Officer, […]

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Extended support for Online Course Delivery

In an effort to best support our faculty, OIT is offering extended virtual support hours via Zoom for Canvas, Zoom, […]

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OIT to Offer Online Research Consulting

In response to university recommendations regarding the Coronavirus, Research Computing Support will transition its quantitative, qualitative, and ArcGIS consulting services to […]

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Do you need to change your password?

On January 30, 2020, UTK staff, faculty, and student employees were notified by email that they must reset their NetID […]

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OIT Research Contributions

The OIT Research Computing Support (RCS) Group at UTK offers customized assistance students, faculty, and staff on advanced statistical methods, […]

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Making the Accessibility Goal Easier

In March, OIT is offering two scheduled topics to help you create accessible instructional materials: Creating Accessible Course Documents (PC […]

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OIT and CommScope power campus outdoor IT

Since the start of the Volunteer Boulevard Streetscape project, OIT has worked with CommScope, a manufacturer of fiber optic cabling […]

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Avoiding Copyright Issues with Open Educational Resources

Tuesday, February 25 from 2 pm to 4 pm Learn how to find Open Educational Resources (OER) and turn them […]

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Akindi Contract Extended

OIT is happy to announce that the Akindi contract has been extended through May 2021. Akindi is the web-based assessment […]

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 |  Security

Malwarebytes for Students

Did you know that UT students have access to premium antivirus software at no additional cost? You can obtain one […]

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Unicheck Plagiarism Checker

We have had to make a change to our Unicheck (Canvas Plagiarism Checker) plug-in tool. When you create an assignment […]

Qualtrics License to be Extended through September 2021

The Office of Information Technology (OIT) has plans to keep the Qualtrics license through September 30, 2021. Qualtrics accounts for […]

Net ID password change advisory
 |  Security

NetID Password Change Advisory…What Happened

The Office of Information Technology was notified in mid-January about an information security threat on a commercially purchased system. OIT […]

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A Decade of Campus Technology in Review

2020 brings a new decade. We’ve seen a lot of changes in technology on campus in the last ten years. Let’s take […]

Create LinkedIn Learning Paths and Collections for Your Students

When: Wednesday, January 22 at 2 to 2:30 p.m.  Where: Via Zoom. Register and get the link at the OIT workshop […]

Develop Your Professional Self Using LinkedIn Learning

As university faculty, staff, or student, you have access to LinkedIn Learning. LinkedIn Learning has thousands of videos on topics […]

LinkedIn Clinic

Students Prepare for Spring Job Fairs

When: Tuesday, January 28 and Wednesday, January 29 from 10 a.m. to 3 p.m.  Where: Center for Career Development, 2nd Floor Student […]

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Online@UT (Canvas) Semester Start Checklist

The beginning of a new semester is an exciting time for the Volunteer community! We’ve compiled a Canvas Semester Start Checklist PDF that […]

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Drop-In for Help with Clickers and Classroom Technology

Will you be teaching in a new classroom in spring? Plan to stop by one of the Clicker and Classroom […] permanently deleted on FEB 15 - activate LinkedIn account

Don’t Lose Your History! Activate Your LinkedIn Learning Account Today

On February 15, 2020, all history from accounts that have not been activated as LinkedIn Learning accounts will be deleted […]

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Need Help During Finals?

If you find yourself needing technology help during Finals, OIT is here to help!  OIT HelpDesk   Call us 24/7 for assistance […]

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Important Announcement about Alumni Email

If you are using your Volmail account for your email or forwarding to another account, you must create a new […]

OIT is here for you during the late hours

Need Tech Help at 2am?

Technology issues can strike at the least convenient times. If you’re up working on a project and run into problems, try these solutions:  Help […]

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Change to Google Calendar View

To improve the privacy and safety of the University community, OIT has changed the Google Calendar default view to display […]

Top 10 student updates and upgrades

OIT Student Year in Review

2019 has been a busy year for student services in OIT. We answered more than 30,000 student questions and implemented several […]

Security Awareness Training

Security Awareness Training

OIT is excited to announce a new security training program for students, emeritus faculty, retirees, and sponsored accounts! This training is […]

Do's and Don'ts of Email Marketing

Writing Non-Phishy Emails: Do’s and Don’ts

Is your department planning to send a survey or ask your students to complete a task online? Do your faculty […]

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How to Login to LinkedIn Learning

To simplify the login process, LinkedIn Learning is changing how you log in from the LinkedIn Learning website.  LinkedIn Learning […]

HDMI Adapters available for instructors

HDMI Adapters Available for Instructors

Are you teaching in a technology-enhanced classroom and find yourself in need of an HDMI adapter? If so, OIT can […]