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OIT News

Upcoming Changes to eduroam


This summer, OIT is moving to a new Wi-Fi standard to provide a better experience when connecting to eduroam, the secure Wi-Fi network at UT. With these changes, eduroam will make connections to Cynap via Wi-Fi more stable and provide six times the Wi-Fi capacity of the ut-open network.

Buildings to be updated on May 26

  • Alumni Memorial Building
  • Dabney-Buehler Hall
  • Fred D. Brown Jr. Residence Hall
  • Haslam Business Building
  • Humanities and Social Sciences Building
  • Stokely Management Center
  • Strong Hall

Additional buildings will be added later this summer.

What do you need to do?

Connect to eduroam. If you see eduroam on your laptop, phone, or mobile devices, sign in with your UT email address to get connected. Visit the OIT Knowledge base for instructions.

What if you can’t see eduroam?

Older devices that are incapable of faster connections on eduroam will have access to the ut-open network. Remember, ut-open is a non-secure network, similar to what you might connect to at a restaurant or other public Wi-Fi.

Most newer equipment won’t be affected by this change, including the iPhone 5 or newer, Galaxy Note 4 or newer, and Galaxy S2 or newer.

Technical Details

Currently, eduroam supports both the 2.4 GHz and 5 GHz frequencies; older computers and smart devices may use the lower frequency. This change disables the ability to connect to eduroam for devices that solely use 2.4 GHz. Eduroam will be limited to 5 GHz connections. This will ensure that connections are faster and more stable. Most newer equipment has a high-capacity radio and won’t be affected by this change, including the iPhone 5 or newer, Galaxy Note 4 or newer, and Galaxy S2 or newer.