Skip to content Skip to main navigation Report an accessibility issue

OIT News

Upcoming Changes to eduroam


OIT is moving to a new Wi-Fi standard to provide a better experience when connecting to eduroam, the secure Wi-Fi network at UT. With these changes, eduroam will make connections to Cynap via Wi-Fi more stable and provide six times the Wi-Fi capacity of the ut-open network.

Buildings scheduled to be updated on October 16, 2022

  • Ayres Hall
  • Carrick Hall, North and South
  • Clarence Brown Theater
  • Conference Center Building
  • Early Learning Centers
  • Geier Hall
  • Hopecote
  • Howard H. Baker Jr. Center for Public Policy
  • John D. Tickle Engineering Building
  • Nielsen Physics Building
  • Steam Plant
  • Student Recreational and Fitness Center (TRECS)
  • Student Union
  • Temple Hall

What do you need to do?

Connect to eduroam. If you see eduroam on your laptop, phone, or mobile devices, sign in with your UT email address to get connected. Visit the OIT Knowledge base for instructions.

What if you can’t see eduroam?

Older devices that are incapable of faster connections on eduroam will have access to the ut-open network. Remember, ut-open is a non-secure network, similar to what you might connect to at a restaurant or other public Wi-Fi.

Most newer equipment won’t be affected by this change, including the iPhone 5 or newer, Galaxy Note 4 or newer, and Galaxy S2 or newer.

Technical Details

Currently, eduroam supports both the 2.4 GHz and 5 GHz frequencies; older computers and smart devices may use the lower frequency. This change disables the ability to connect to eduroam for devices that solely use 2.4 GHz. Eduroam will be limited to 5 GHz connections. This will ensure that connections are faster and more stable. Most newer equipment has a high-capacity radio and won’t be affected by this change, including the iPhone 5 or newer, Galaxy Note 4 or newer, and Galaxy S2 or newer.

Buildings Converted to 5GHz

Alumni Memorial Building, Communications Building, Dabney-Buehler Hall, Fred D. Brown Jr. Residence Hall, Haslam Business Building, Hodges Library, Humanities and Social Sciences Building, Min H Kao Electrical Engineering and Computer Science, Mossman Building, Rocky Top Dining, Stokely Management Center, Strong Hall, Student Services Building