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July 2024

Alternatives to Flip

As shared in previous OIT news, Flip has ended its access and integration within Canvas. As a result, the OIT […]

Understanding Microsoft Office Licensing

Are you confused about who gets Microsoft Office and who doesn’t? We’re here to help you make sense of Microsoft […]

Canvas course template screen shot.

Get a Jump on Fall with Canvas and Panopto Workshops

Learn the features of Canvas and Panopto to prepare for the fall. These live workshops, available via Zoom, will help […]

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New Chief Information Security Technology Officer Announced

We are pleased to announce that Matthew Williams has taken on the additional role of Chief Technology Officer for the […]

Updates to Online@UT Canvas

Confetti in Canvas for Student Success

Students may have noticed a newly enabled feature in Canvas – celebratory confetti animation. When an assignment is successfully submitted […]

Related:

    Point Solutions and Eduroam, image of students in a classroom

    PointSolutions: Ensuring Polling Data is Saved 

    Echo360 PointSolutions users are advised to refrain from using VPNs during attendance submission and polling activities due to potential latency […]

    Updates to Online@UT Canvas

    Flip No Longer Available in Canvas 

    According to the latest company announcement, Flip, formerly Flipgrid, has officially ended its access and integration within Canvas as of […]

    Related:

      AI Services from OIT, image of connected lines making up a brain.

      Session Summaries & Videos from AI Services for Research and Academics Event

      OIT AI Support Services: Xianfeng Ma presents AI and High-Performance Computing. Watch the video.

      RCS Supports LaTeX and LaTeX logo

      LaTeX Support from RCS

      LaTeX (Lah-tech or Lay-tech) is a high-quality typesetting system that includes features designed for producing technical and scientific documentation. LaTeX […]

      Inclusive Course Design, image of various sized people standing on boxes and reaching for limbs on a tree.

      Inclusive Course Design 

      We help all students when we are intentional about accessibility in our course design. OIT offers several tools to help […]

      Teaching in Summer Using Canvas!

      It’s summer semester, and we know how compressed and intensive it can be! The OIT Teaching and Learning Technologies team […]

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        Submit your requests today!

        Don’t Delay! Submit Your Video Requests Today

        Do you plan on showing films in your class? Do you need part of a book scanned, too? Don’t wait […]

        Related:

        Illustration of a person holding their ID alongside a computer screen displaying the persons identity

        OIT Enhances Security with New Identity Verification Measures 

        In response to recent security events impacting members of our campus community, the Office of Innovative Technologies (OIT) has implemented a […]

        BlueSky Statistics, logo on blue background

        BlueSky Statistics

        BlueSky Statistics is a free, open-source software environment for statistical computing, data management, machine learning, and graphics. While BlueSky includes […]

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        There is no Security without "U", hands typing on a laptop

        The Essential Guide to Incident Response Planning

        In the digital age, where cyber threats are as common as they are diverse, one of the most critical aspects […]

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        July 4 - OIT HelpDesk Cloesd, red background with flag motif on bottle rockets

        OIT HelpDesk Closed July 4

        The OIT HelpDesk will be closed on Thursday, July 4. While the university is closed, OIT will continue to monitor the network, […]

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          June 2024

          New Teams, image depicts the Microsoft Teams logo.

          Classic Teams App Support is Ending Soon 

          Microsoft Teams has undergone a major overhaul this year with the new version being faster, simpler, and more flexible than […]

          Microsoft Defender overlaying the Kaspersky logo.

          US Bans Kaspersky Software: What You Need to Know 

          In a significant move to protect national security and personal privacy, the US government has announced a total ban on […]

          Upcoming Changes OIT HelpDesk

          HelpDesk Closed on Wed. June 19

          The OIT HelpDesk will be closed on Wednesday, June 19, in observance of the Juneteenth Holiday and will reopen on […]

          Retiring soon? Access the OIT checklist.

          Access to IT Services in Retirement

          As you plan for retirement, we want to provide some information about how your affiliation and time of services affect […]

          IT Tools and Products to Support Your Sensitive Research

          For the last several months we have been sharing information about various data types that you may be collecting in […]

          Duo Changes for Summer 2024

          OIT is excited to announce two new features coming to Duo two-factor authentication (2FA), starting on June 25. First, you […]

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            Introducing StataNow

            StataNow: Updates and Innovations for Enhanced Data Analysis

            Introducing StataNow, a new continuous-release version of Stata that offers an advanced platform for data analysis, providing users with cutting-edge […]

            Noteworthy Zoom News, Zoom logo

            Noteworthy Zoom News 

            Kick off your summer school experience by getting the latest tools and features from Zoom for your device. For the […]

            Collaborative Learning Experience, Canvas, students in a group work setting, Canvas logo.

            Canvas Collaborative Learning Experience

            Beginning on June 15, all UTK Canvas course sites will include access to the Lucid Education Suite, empowering teachers and […]

            Record or Meet Online In Your Classroom, image depicts an illustration of a classroom of students and a presentation screen.

            Recording or Meeting Online in Your Classroom 

            Today, classes need to be nimble. Special speakers, students out sick, and traveling instructors all require times when a class […]

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            Choose eduroam

            UT WIRELESS NETWORKS: What are they, and which one is best for you?

            If you haven’t thought about the wireless network you connect to on campus, you should. OIT provides two different Wi-Fi networks […]

            Canvas course shells for fall

            Fall Canvas Course Shells & Instructor Resources

            If you are ready to start your 2024 Fall course development in Canvas, the course shells are ready!  Instructor Resources: Canvas Semester Start Checklist Structure Your […]

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            AI Special Event

            Topics Announced for AI Services for Research and Academics from OIT

            Wednesday, June 12 TOPICS:
            • UT Verse and Copilot
            • OIT Software with AI & ML Capabilities
            • Teaching and Learning Technologies with AI
            • AI and High-Performance Computing
            • Getting AI Support from OIT

            Related:

            Intune Campus Security Initiative: What You Need to Know about Enrollment

            The Office of Innovative Technologies is implementing Microsoft Intune to manage UT-owned and grant-funded devices and equipment. Intune will ensure […]

            There's no security without U. Images of hands typing on a keyboard.

            Strengthening Information Security: Why It Matters

            In our interconnected world, safeguarding digital assets has become paramount. Let’s delve into the fundamental principles of cybersecurity and data […]

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            IBM SPSS Amos, Research Software

            Amos for Windows by SPSS, an IBM Company

            Amos (Analysis of Moment Structures) analyzes Structural Equation Models (SEM) by either drawing a path diagram or programming a command […]

            Two people looking at a laptop

            Information for Folks Who Support Orientation

            Does your office support and interact with students during Orientation? Are you an advisor fielding questions from new and transfer […]

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            May 2024

            Summer Travel. Happy people in a convertible car with their arms in the air.

            Summer Travel Tips: Safe Web Surfing

            While we may be taking a break from school (and work) the bad guys are hard at work. Here are […]

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              Stay connected, VPN + Defender. Image of Ayres Hall and a badge icon.

              June 10 Deadline: Changes to Improve Cybersecurity

              The Office of Innovative Technologies is implementing new security measures on June 10, 2024, to protect our campus computers and […]

              Zoom logo with airplane wings

              Join Us Online for Summer Zoom Test Flights 

              LiveOnline@UT is the UT-branded name for Zoom software. The Zoom software is used to deliver live, interactive classes via the […]

              New Student Resources

              Resources for New Students

              The Office of Innovative Technologies (OIT) can answer your questions about passwords, Duo (two-factor), Outlook email, software, wired and wireless […]

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              Summer Travel. Happy people in a convertible car with their arms in the air.

              Summer Travel Tips: Manage Email from a Distance

              Scheduled Email Delivery  Did you know that you can set up delayed delivery of emails that will arrive during business […]

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                Check With Us Before You Buy

                As the end of the fiscal year approaches, we wanted to remind you to check with OIT before buying or […]

                Summer Travel. Happy people in a convertible car with their arms in the air.

                Summer Travel Tips: Use Eduroam for Secure Wi-Fi

                The Office of Innovative Technologies recommends connecting to eduroam, the university’s secure Wi-Fi network, for faster and more secure access to Wi-Fi! […]

                SPSS logo

                SPSS Statistics by SPSS, an IBM Company

                SPSS Statistics is one of the most widely used statistics packages at UT. It includes a broad range of statistics […]

                There's no security without U. Images of hands typing on a keyboard.

                The Importance of Password Rotation

                What is Password Rotation? Password rotation refers to the changing or resetting of passwords at regular intervals. The goal is […]

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                checkmark, Canvas logo

                Canvas Semester End Checklist

                As the semester comes to a close, consider the following helpful tips for your Canvas course sites. Use our new interactive […]

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                Teams Tip of the Week

                Microsoft Teams Tip of the Week: Spring 2024

                Microsoft Teams Tips wrap-up for Spring 2024. The Final Count! Thank you for being on this journey with us! 

                Related:

                A hand holding a cell phone with text, "Is that you?, a green checkmark, and and X. The second phone screen shows the Duo logo.

                Did You Receive a Random Two–Factor Request?

                NEVER press yes on your authenticator application unless you are certain you are the originator of the request.  We use […]

                Canvas Credentials, image depicts a gold trophy and a Canvas screen showing Badge details.

                Canvas Credentials: Student Achievements Beyond Grades

                As the semester ends, students leave with more than just improved grades on their transcripts. It’s essential for them to […]

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                Planner vs. Lists

                Planner vs. Lists: When to Use Each

                Are you feeling overwhelmed by endless tasks and scattered information? Look no further than Microsoft’s dynamic duo: Planner and Lists. […]

                Export-Controlled Information

                Do You Collect Export–Controlled Information in Your Research?

                Export-Controlled Information (ITAR, EAR) includes information that is regulated for reasons of national security, foreign policy, anti-terrorism, or non-proliferation. The International […]

                Noteworthy Canvas News

                Looking ahead to new features and a current known issue in our Canvas system: Item Banks IssueProctorio Disable ExtensionsDiscussions Redesign […]

                Keep Learning This Summer

                Train All Summer Long

                Continue your learning with OIT summer workshops! We offer live Zoom sessions and self-paced online training to meet your learning […]

                Atlas 24 logo

                Focus on Atlas.ti Version 24

                The University of Tennessee now offers a 20 simultaneous user license for Atlas.ti. Atlas.ti is a qualitative data analysis software that […]

                Life After Graduation, Image of students clapping in cap and gown at a graduation ceremony.

                Students: Prepare for Life after UT

                Congratulations Grads!  With graduation just around the corner, you may be wondering what you will have access to (and for how […]

                April 2024

                Enter Password, Paste Duo Code Here. Image of a bad person fishing from his computer to another computer

                OIT Will Never Ask for Your Password or DUO

                As finals approach, we see increased phishing scams targeting our students, faculty, and staff. If you receive any communication that requests sensitive information like like your password or duo log in code, please treat it with caution.  

                Related:

                Students in the Commons on laptops. Serurity shield and lock icon

                Upcoming Changes to Improve Cybersecurity 

                On June 10, 2024, the Office of Innovative Technologies will implement new security measures to protect our campus computers and […]

                Getting ready for finals. Image of a student studying.

                Getting Ready for Finals: Online Testing Options

                Are you planning on hosting your final exam online? It’s not too early to begin planning your testing strategy. Regardless […]

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                Relax for Success: A Five-Video Series from LinkedIn Learning 

                As we approach the end of the semester, it is important to remember self-care to keep yourself healthy, organized, and […]

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                Students: Top 8 Tech-Checks to Test before Finals

                Finals are just around the corner. As you think about the end of the semester, consider using this checklist to […]

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                Get Your Clicker Points

                Don’t Lose out on Valuable Clickers Grades and Extra Points

                Most instructors have a deadline of two weeks after the start of classes for students to register their clickers. Some […]

                Introducing Microsoft 365 Copilot

                Coming soon to your UT Microsoft 365 applications, Microsoft dubs Copilot, your personal AI assistant for work. Copilot combines large […]

                Zoom Updates

                Quarterly Zoom Desktop App Update

                Zoom has announced May 4 as the next update. Perform updates to ensure you have the best online classroom and meeting experience.

                When To Use Your NetID, and When to Use Your Full Email Address

                At UT Knoxville, we provide many services to faculty, staff, and students that require one to log in or “authenticate.” […]

                ChemDraw logo with chemistry formulas in the background.

                ChemDraw Professional Suite 23.0

                ChemDraw Professional from Revvity Signals is a comprehensive scientifically intelligent drawing tool for chemists and biologists to create publication-ready drawings […]

                Preparing for Finals. Image depicts laptop, phone and iPad all displaying online tests.

                Getting Ready for Finals: Ideas and Options

                Review our compiled list of assessment ideas and planning resources as you near the end-of-semester finals. ADDITIONAL RESOURCES OIT Website: […]

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                Chalkboard with text, Learning, Knowledge, Training, Strategy, Creativity, Motivation, and Potential

                Have Training Needs? 

                OIT can develop customized training modules by partnering with you on the design and development process. Bring your expectations and […]

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                Secure Data Types--FERPA

                Do You Collect FERPA Data in Your Research?

                The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records containing information directly related […]

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                AI, shield with lock, academic building from the UTK campus

                Using Third-Party AI Tools for Meeting Summaries and Notetaking 

                While we are eager to embrace AI to help us do our work, we should do so thoughtfully. OIT has […]

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                Secure Data Types--PII

                Do You Collect Any Personally Identifiable Information in Your Research? 

                Personally Identifiable Information (PII) is any data that could potentially identify a specific individual. Any information that can be used […]

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                Commencement Webcasting Requests

                Commencement Webcast Requests? Don’t Delay, Submit Today!

                Does your department or college have an upcoming end-of-year commencement ceremony that they’d like to share with a virtual audience? […]

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                Students learning in a Supply Chain class.

                A Show of Appreciation to UT Graduate Students

                Balancing the demands of scholarly research while nurturing the educational progress of others demonstrates your commitment not just to your […]

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                March 2024

                Upcoming Changes OIT HelpDesk

                OIT HelpDesk Closed for Spring Recess 

                The OIT HelpDesk, including phone, chat, and walk-in support, will be closed on Friday, March 29, and Sunday, March 31, […]

                Canvas Course Shells for Summer

                Summer Canvas Course Shells Now Available

                If you are ready to start your 2024 Mini-Term and Summer course development in Canvas, the course shells are ready!  […]

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                Let's Tackle Digital Hoarding

                From the CIO: The Rising Cost of Digital Hoarding

                PART III: SPRING CLEANING. Kick-start your digital clean-up by following these suggestions to help evaluate and decide which files to delete:

                Secure Data Types -- Controlled Unclassified Information

                Do You Collect Any Controlled Unclassified Information (CUI) in Your Research? 

                Controlled Unclassified Information (CUI) was established by Executive Order 13556 (2010) and is government-created or owned information that requires safeguarding or dissemination […]

                Summer theme background with text that says "Helpful Tips for Your Summer Course Prep"

                Helpful Hints for Summer Course Prep

                The spring semester’s end will be upon us before we know it, and you will soon have access to your […]

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                LinkedIn Learning All the Time

                LinkedIn Learning All the Time

                Are you looking to increase your knowledge and skills in different disciplines? Or maybe you have a how–to question you […]

                Image depicts the Microsoft 365 logo along with logos for ToDo, Teams, Planner, Lists, and Bookings

                Microsoft 365: Retool with More Apps

                Have you discovered all the tools available to you within Microsoft 365? If you’ve only used Word, PowerPoint, and Excel, […]

                Improve Qualtrics Invites, Image depicts a hand holding a stylus and the qualtrics logo

                Successful Email Survey Delivery in Qualtrics

                When sending email invitations to participate in a survey, a primary goal is preventing your emails from being marked as […]

                Protecting Yourself from Phishing Scams: Students Beware!

                Phishing scams that target students often exploit their desire for part-time jobs or internships. Scammers craft emails that look like legitimate job providers.

                Mic/Nite talks by utk faculty, PK, powered by PechaKuchca, 20 images x 20 seconds

                Hurry Up and RSVP for Mic/Nite on Wed, April 3!

                RSVP by Monday, 4/1, and plan to attend on Wednesday. April 3, 2024. Note the new presentation start time at 6:10 pm.

                Related:

                Research Proposal Development Support from HPSC

                OIT High Performance & Scientific Computing (HPSC) provides research computing resources and services to the University community, including: ISAAC is […]

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                February 2024

                OIT Customer Satisfaction Survey Graphic

                Tell Us How We’re Doing

                Last year, the Office of Innovative Technologies launched several new initiatives, and we continue to take a fresh look at […]

                picture of basic OptiPoint 500 telephone

                Update RingCentral by February 22, 2024

                RingCentral recently announced minimum version requirements for anyone using the desktop client. This new policy will take effect on February 22, […]

                911, caduceus and image of someone dialing a phone.

                911 and Your Campus Phone

                As the campus transitions to using RingCentral’s cloud-based telephone service, we would like to emphasize the importance of the 911 […]

                Newsletter signup

                Stay Up to Date with OIT News

                “Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

                Good Bye Google Photos

                Changes to Google Photos

                Effective February 27, 2024, the Office of Innovative Technologies will no longer provide access to Google Photos for new accounts […]

                Technology We LOVE at OIT

                Happy Valentine’s Day from OIT

                For Valentine’s Day, we asked some of our team members to share the tech tools and features they LOVE. And […]

                Inaugural Innovative Technology Symposium

                Highlights from the State of OIT

                Thank you to everyone for such an exciting inaugural symposium. The energy, excitement, conversations, sessions, and attendance were a testament […]

                Related:

                UT Verse, graphic depicts a text chat screen with hands holding a mobile device.

                UT-Verse: New Features Now Available

                OIT is excited to announce upgrades to UT Verse, including Chat GPT-4. UT Verse is UT’s generative AI chat where […]

                Explore the Benefits of LinkedIn Learning

                LinkedIn Learning Resource 

                LinkedIn Learning is a valuable online video training platform for faculty, staff, and students. Available at any time from any […]

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                Using Bots in Online Courses

                Bots in Online Courses

                We’d like to share a few considerations regarding the use of bots and online courses. A bot is a computer […]

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                On-Demand ISAAC Training

                ISAAC Training Available On-Demand

                Do you want to learn more about ISAAC or need to know how to access Open OnDemand or run jobs?  […]

                Spring workshops

                Register for OIT Spring 2024 Training

                OIT offers a variety of workshops throughout the semester to get you up and going with the technology you need […]

                Related:

                January 2024

                Available software: image of a laptop and keyboard

                Software for Faculty, Staff, and Students

                UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

                Zoom Updates

                Quarterly Zoom Desktop App Update

                As a reminder, Zoom requires quarterly updates for all desktops, laptops, and mobile users. This policy will ensure you have the best online classroom and meeting experience with […]

                Acceptable Use of OIT Research Software

                The University of Tennessee provides access to many types of centrally funded research software. Centrally funded software is available only […]

                New Vols!

                Just-for-Students Tech Primer

                Students, get to know the learning tools and resources available to you in one convenient location. The information on this […]

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                Panopto, Create button

                Record, Edit, and Host Videos with Panopto

                Panopto is UT Knoxville’s cloud-based video service that allows you to record, share, review, and edit video captures from your […]

                Upcoming Teams Events, Spring 2024, Image depicts the Microsoft Teams logo and squares with various people smiling

                Microsoft Teams: Teams Unleashed 2024

                Looking to learn more about Teams this Spring? You are in luck! Your OIT Training Team has been working over […]

                New Teams, image depicts the Microsoft Teams logo.

                Begin 2024 with the New Microsoft Teams

                Be on the lookout for an invitation to try the New Microsoft Teams.  The rollout of Microsoft’s latest Teams version […]

                Spring HPSC Workshops

                HPSC Workshops for Spring 2024

                OIT High Performance and Scientific Computing group is hosting a workshop series this semester focusing on the Linux environment of […]

                Related:

                Point Solutions

                PointSolutions is Now available for Your Canvas Course’s Navigation Menu!

                With the recent PointSolutions updates, a Canvas course navigation link is now available to you and your students, allowing easy […]

                Icons of instructor, camera, chat

                Onboarding New Faculty, Instructional Staff, or GTAs?

                Share This Website OIT has specific help for Faculty, Instructional Staff, and GTAs. Make sure all your new folks check […]

                Related:

                Protecting Your Research Data: Data Types, Software Tools, and Products

                Researcher’s Guide to Sensitive Information

                Learn to protect your research by visiting the Guide to Sensitive Information in Research website.

                Teams Tip of the Week.

                Microsoft Teams Tip of the Week: Fall 2023

                Faculty, staff, and students can access Microsoft Teams with your UT Microsoft 365 account. With Teams, you can chat, video […]

                Related:

                Are You Ready for Spring? Image depicts a checklist on a computer screen

                Start of Semester Checklist for Your Students

                Let’s help students prepare for the new year by sharing this list of ways to connect, communicate, and collaborate with faculty, […]

                Upcoming Teams Events, Spring 2024, Image depicts the Microsoft Teams logo and squares with various people smiling

                Upcoming Microsoft Teams Spring 2024 Events

                Mark Your Calendar! Weekly Tips and Tricks for Using Microsoft Teams Sessions return Thursday, February 1 Sessions are held on Teams […]

                Mplus logo

                What’s New in Mplus 8.10

                Version 8.10 of Mplus is now available on the OIT Windows Terminal Server Apps@UT. Mplus analyzes Structural Equations Models (SEM) that […]

                Secure Data Types - PHI

                Do You Collect Any Protected Health Information in Your Research?

                Protected Health Information (PHI) is regulated by the Health Insurance Portability and Accountability Act (HIPAA). PHI is any information in […]

                Prepare for Spring

                Spring Semester Start-Up Checklist 

                Schedule a Technology-Enhanced Classroom Consult  Get confident in your new classroom and request a 1-on-1 technology consultation. Log into office365.utk.com […]

                Related:

                Upcoming Changes OIT HelpDesk

                OIT HelpDesk Closed for Martin Luther King, Jr. Day

                The OIT HelpDesk will be closed on Monday, January 15, in observance of the  Martin Luther King, Jr. Holiday and reopen […]

                Zoom logo with airplane wings

                Zoom Test Flights Available

                Jan 18 or Jan 19 Sign in any time during open testing hours! Test Flights provide faculty and students an […]

                cartoon screen with people having online meeting with Outlook and MS Teams logo

                Looking for a New Year’s Resolution for 2024?

                Ring in the New Year with Microsoft Teams Continuing the wave of enthusiasm and momentum garnered from the Microsoft Teams […]

                Related:

                Close up of the UT Campus Map

                Finding Technology Around Campus

                Did you know you can use University Campus Map to locate outdoor WiFi hotspots near your current location? That means […]

                Checked Your Zoom Meeting Settings Lately?

                With the new school year underway, we want to remind you of a few simple security settings and practices you […]

                Student with head on laptop. Text says can't log into Zoom?

                Use Your UT Account to Sign In to Zoom

                If you are having trouble getting into a virtual class or meeting on Zoom, be sure to sign in with […]

                Matt Williams Named Chief Information Security Officer

                Matt Williams has been selected as the University of Tennessee, Knoxville’s chief information security officer, starting February 1, 2024. Williams […]

                December 2023

                HelpDesk Holiday Hours

                Holiday Hours for OIT HelpDesk

                The OIT HelpDesk will close for the winter break at 10:00 PM ET on Thursday, December 21, and reopen at […]

                Before you sign off for the winter break...

                Shutting Down, Signing Out, and Logging Off

                We have a few reminders for you before you unplug for a well-deserved break.   Don’t forget to:  Create an email […]

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                stay safe online

                Be Safe Online Over While You are Away

                While we may be taking a break from the classroom and the office over the next few weeks, the bad […]

                Related:

                laptop with scarf and hat in the snow on a hammock

                Take Your Learning On-the-Go

                Learning is an everyday task that helps us acquire new skills, expand our knowledge, and improve our performance. Why not […]

                Related:

                Join Us for the Inaugural Innovative Technologies Symposium 

                January 30, 2024  The Inaugural UT Innovative Technologies Symposium invites you to attend this exciting event that will pull together […]

                Canvas Catalog and Logo

                OIT Training Available in Canvas Catalog

                Take your training along on your holiday travel! OIT’s Online Self-Paced Workshops are available Canvas Catalog, UT Knoxville’s outreach learning […]

                Related:

                Inaugural UT IT Symposium: Engage, Enlighten, Enjoy  

                The Application for Proposals is open now!   We invite you to share with others at UT what excites you, […]

                mac OS Sanomoa, wait before you update

                macOS Sonoma: Wait Before You Update

                Interim Fix Available for SPSS and macOS 14.0 (Sonoma) UPDATE: On September 26th Apple released macOS 14.0 (Sonoma). If you choose […]

                classroom technology icons and calendar illustration

                Get Confident in Your New Classroom: Request a 1-on-1 Consultation

                Sign up for a consultation: January 10 – January 19. Practice makes perfect. Part of appearing perfect that first day […]

                Related:

                Point Solutions

                PointSolutions Update in December 

                PointSolutions will be updated on December 20 and 21. Please do not use the PointSolutions desktop or web applications during […]

                Submit your requests today!

                Digitizing Movies for Use in Course Instruction 

                During a recent audit of Digital Media Services (DMS) processes, the Office of Innovative Technologies (OIT) and UT Libraries determined […]

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                Video Files, includes logos from YouTube, Canvas, and Panopto

                Video Files in Canvas Course Sites 

                As you prepare your Spring 2024 Canvas course sites, we recommend that you do not upload video files directly to […]

                November 2023

                Getting ready for finals. Image of a student studying.

                Getting Ready for Finals: Online Testing Options

                Are you planning on hosting your final exam online? It’s not too early to begin planning your testing strategy. Regardless […]

                Related:

                New Students Get Outlook Email

                The Office of Innovative Technologies is announcing changes to Microsoft 365 and Google Workspace for Education, the enterprise communication and […]

                Commercial MATLAB License Available in Secure Enclave

                Researchers can now use MATLAB for commercial projects in the ISAAC Secure Enclave. The commercial license is for MATLAB R2023a […]

                OIT Printing & Lab services

                Student Services: Labs and Printing for Finals 

                OIT Computer Lab Services offer a stable and reliable environment for students to complete their academic assignments. Our service includes […]

                Image J logos

                Featured Software: ImageJ Version 1.54

                ImageJ is a Java-based image analysis program extensively used in various scientific research fields. It can be installed on any computer […]

                Plan to Attend Fall Mic/Nite

                Don’t miss this unique opportunity to hear mini-lectures from 11 of our faculty scholars on a variety of disciplines and […]

                Related:

                Adobe Creative Cloud Logo, text, Cloud storage changes.

                Upcoming Change to Adobe Creative Cloud Storage

                Adobe is modernizing the Creative Cloud storage experience and will discontinue Creative Cloud synced files in 2024 for Creative Cloud […]

                Secure Enclave

                What is Secure Enclave, and What Can Researchers Do with It? 

                Secure Enclave supports research with Protected Health Information and Controlled Unclassified Information which have specific security requirements specified by federal […]

                Proctorio

                Best Practices for Using Proctorio in Face-to-Face Classes

                Proctorio is UTK’s current proctoring tool for exams delivered via the Canvas Quiz tool. While Proctorio is primarily intended for […]

                Canvas Course Shell for Spring 24

                Winter Mini-Term and Spring 2024 Canvas Course Availability

                Winter Mini-Term 2024 and Spring 2024 Canvas course shells were created on November 3. Please be sure you are assigned […]

                Clicker Registration

                Clicker Registration — Are your students seeing red? It’s not too late to register!

                Most faculty allow students a two-week grace period for registering their clicker device; however, many students forget to complete this […]

                Related:

                October 2023

                New AI on ISAAC

                New AI Tennessee Initiative Resources Available on ISAAC Cluster

                High-performance computing resources for AI Tennessee Initiative projects are available on the ISAAC Next Generation cluster (ISAAC NG). These resources […]

                Related:

                New Learning Library, with an illustration showing items on a large shelf.

                New Information Security Learning Library 

                We have been sharing weekly security articles with the campus since 2010. That’s approximately 500 security messages to help keep […]

                Related:

                Update – Zoom AI Companion

                Zoom recently announced the release of its new AI Companion. Zoom’s AI Companion can analyze a Zoom cloud recording and add searchable chapters, assist in creating […]

                Zoom Updates

                Quarterly Zoom Desktop App Update

                Required updates on 11/4/2023 If you missed the previous announcements, the Zoom Quarterly Software Lifecycle Policy has been implemented. View […]

                911, caduceus and image of someone dialing a phone.

                911 and Your Campus Phone

                As the campus transitions to using RingCentral’s cloud-based telephone service, we would like to emphasize the importance of the 911 […]

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                As we observe October Security Awareness month, OIT has recently seen a rise in phishing sent via text messaging targeting our […]

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                During a recent audit of Digital Media Services (DMS) processes, the Office of Innovative Technologies (OIT) and UT Libraries determined […]

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                In July 2023, the University of Tennessee, Knoxville, and Mobile Communications of America Inc. (MCA) commissioned five areas of campus […]

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                  On October 18, Turnitin launches its updated Similarity Report. Turnitin Similarity is UT, Knoxville’s supported similarity checker tool for files […]

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                    Staying secure in your classroom keeps you and your students’ data safe while ensuring your classroom technology runs more smoothly. […]

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                    Researcher’s Guide to Sensitive Information

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                    What Students, Faculty, and Staff Need to Know October is a special month for online safety, especially for those of […]

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                    As part of the ongoing effort to provide better support to the university community, the OIT HelpDesk is updating its […]

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                    AI in Higher Ed: Transforming the Teaching and Learning Experience

                    Save the Date: Friday, September 22, 2023 Plan to attend and participate in the conversations at the AI in Higher […]

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                    Introducing UT Verse: A ChatGPT and AI Sandbox for Campus 

                    OIT is excited to share some news that will significantly impact how we approach innovation and collaboration on our campus. […]

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                    Microsoft Teams for Work – New Resources

                    Communication. Collaboration. Organization. An all-in-one tool that can do it all and more – Microsoft Teams.  Our work environments and […]

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                    Get the Best UTK Wi-Fi Connection on Campus

                    Connect to eduroam Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while […]

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                    Antivirus for Macs: Microsoft Defender

                    In addition to all the great offerings included with your Microsoft license, Microsoft Defender is one of them. If you […]

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                    Rise in Security Risk

                    The UTK and UT System Administration cybersecurity teams have seen a recent uptick in attempts and threats to our organization. […]

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                    Report Suspicious Emails to OIT

                    Cybercriminals know the best strategies for gaining access to the university’s sensitive data. There are several tricks to spotting a […]

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                    Research Computing Support for Faculty, Staff, and Students

                    Are you a researcher and need help performing statistical analysis, analyzing data, or creating survey questions? OIT offers customized assistance […]

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                    Visit the Enhanced classrooms.utk.edu Resource

                    We’ve heard your suggestions and made several enhancements to our classroom technology resource webpage. Visit classrooms.utk.edu to find additional and […]

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                    On September 12, 2023, K@TE will send eligible employees an email listing their required courses for the Clery Act, Code […]

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                    Are you teaching in one of these large lecture halls and would like to have your class recordings automatically scheduled? […]

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                    Mathematica is available for download for all UTK, UTS, and UTHSC students, faculty, and staff from the University of Tennessee […]

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                    Are you new to clickers this semester or just need a refresher on how to set up clickers for your […]

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                    OIT now supports BlueSky Statistics, an open-source alternative to SPSS and R Studio. BlueSky Statistics provides researchers with a point-and-click […]

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                      UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

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                      Fall 2023 HPSC Workshops

                      OIT High Performance & Scientific Computing will host a workshop series this semester. These sessions aim to train new users […]

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                      We are pleased to announce a special on-campus Microsoft Teams Event on Tuesday, September 12.  The presenters who represent Microsoft, […]

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                      The OIT HelpDesk will be closed on Monday, September 4, for Labor Day. While the university is closed, OIT will continue […]

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                      With another busy fall semester starting up, be sure you have everything at your fingertips. Use the Tennessee app to […]

                      Canvas Training for Students 

                      This new, self-paced, asynchronous workshop was designed to help UT students learn about Canvas and gain comfort within this learning […]

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                      Aug 21 or Aug 22Sign in any time during open testing hours! Test Flights provide faculty and students an opportunity […]

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                      Kahoot Training and Pilot for UTK Faculty

                      Kahoot allows you to create, share, and play interactive games with your students in face-to-face, online, or asynchronous online classes. […]

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                      Clicker Support for Instructors and Students

                      Are you new to Clickers this semester? Do you need a refresher setting up Clickers for your course? As you […]

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                      Do you plan on showing films in your class next semester? Do you need part of a book scanned, too? […]

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                      The Office of the Provost, OIT High Performance & Scientific Computing, and the College of Emerging and Collaborative Studies will […]

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                      Renew your Adobe subscription for Creative Cloud and Captivate before August 31, 2023, to prevent an interruption of service. How […]

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                      Whether you need assistance with Duo, UT email, network, software, hardware, or anything else related to using your technology, reach out […]

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                      If you missed the previous announcements, the Zoom Quarterly Software Lifecycle Policy has been implemented. August 5th was the most […]

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                      The Office of Innovative Technologies (OIT) High Performance & Scientific Computing (HPSC) group will host a 2023 Bioinformatics Computing Symposium […]

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                        You can help your new hires obtain timely access to IT resources by completing the IRIS Transaction: ZPHRRECORD000 – Record […]

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                        Panopto is UT Knoxville’s cloud-based video service that allows you to record, share, review, and edit video captures from your […]

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                        Have you ever wondered why some faculty in your department have access to Microsoft Office and others don’t?  Microsoft licensing […]

                        Sign In Changes for UT MATLAB Users

                        MathWorks recently changed how students, faculty, and staff log into MathWorks to download the MATLAB software. Starting in July, all […]

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                        Test Drive UDL with Dr. Bob

                        Our OIT Faculty Fellow, Professor Bob DuBois (a.k.a, Dr. Bob), continues advocating for universal design for learning (UDL) principles in […]

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                        June 2023

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                        Instructional technology offers numerous benefits to the education process, including creating engaging and effective learning experiences, better access to information, […]

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                        Panopto Update Required for Macs

                        On July 20, 2023, Panopto will require Panopto for Mac clients to upgrade their Panopto app to version 13.0.0. Panopto […]

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                        Have you planned your summer professional development goals yet? As educators, we understand the importance of continuous learning to enhance […]

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                        Not sure what ChatGPT is or why Artificial Intelligence (AI) may be significant to you? Then check out the Emergence […]

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                        AI Update for UT Knoxville

                        The need for Artificial Intelligence (AI) has continued to grow on our campus and throughout Higher Education institutions worldwide. The […]

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                        Whether you are new to UT or have changed roles, OIT has resources for our new faculty, staff, and students […]

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                        We’ve had some great discussions and feedback from our May workshop attendees. Let’s keep the conversations and discovery going with […]

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                        This article provides a short guide on how instructors can engage their students while using Canvas for teaching and learning. […]

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                        Research (Benjamin, 2002; Bunce, Flens, & Neiles, 2010; Burns, 1985) suggests that the span of students’ attention can rapidly dwindle […]

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                        As you prepare your courses to teach this Fall semester, whether on campus, online, or both, these three tips for […]

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                        WordStat by Provalis Research is an easy-to-use and flexible content analysis package that allows the extraction and analysis of information […]

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                        Traditional dry-erase whiteboards can be a simple and effective way to amplify your instruction. However, dry-erase markers tend to dry […]

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                        Instructors who use Turnitin for text matching their students’ work submitted through Online@UT (Canvas) may also be interested in a […]

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                        Are you teaching in a new classroom this summer and need help with the technology? Use the classrooms.utk.edu website. You’ll find […]

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                        Good news for HPSC ISAAC Next Generation researchers: Did you know that OIT has a subscription to Globus for the […]

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                        The OIT HelpDesk will be closed on May 20 for Memorial Day. While the university is closed, we will continue […]

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                        1. SAFE SURFING WHILE TRAVELING Top Travel Tech Tips While we may be taking a break from school (and work) […]

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                        The Office of Innovative Technologies High Performance & Scientific Computing (HPSC) group, in partnership with the Office of Research, Innovation, […]

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                        The Network Classification system is back online! This system helps UT maintain accurate records of the information stored, viewed, or […]

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                        If you are looking for Geographic Information Systems (GIS) training, Esri has many e-Learning resources to supplement your on-campus GIS […]

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                        A commercial license for ABAQUS, a computer-aided engineering suite based upon finite element analysis (FEA), is available through UT with […]

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                        Finals are just around the corner. As you think about the end of the semester, consider using this checklist to […]

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                        As the semester comes to a close, consider the following helpful tips for your Canvas course sites. All tips are […]

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                        Look for these new features coming to Online@UT (Canvas) this summer: Canvas Assignments: Submit on Behalf of Student Available on […]

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                        We offer live Zoom sessions and self-paced online training to meet your learning needs. Keep learning throughout May, June, and […]

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                        New Resources for Researchers

                        OIT High Performance & Scientific Computing, OIT Research Computing Support, and the Office of Research, Innovation, & Economic Development have […]

                        April 2023

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                        We are online for you for the month of May: Join the live Zoom Room by clicking on the link […]

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                        The Office of Innovative Technologies High Performance & Scientific Computing (HPSC) group, in partnership with the Office of Research, Innovation, […]

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                        We’re amazed every day by the great work of UT’s faculty, staff, and students – and as the University continues to […]

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                        On Wednesday, April 12th, we were alerted to an unannounced system update within the PointSolutions interface. Echo360 enabled an update […]

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                        Last fall, the University announced the decision to discontinue email services for staff retirees and alums. Our goal has always […]

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                        Dan Harder has been selected to serve as the University of Tennessee, Knoxville’s chief academic technology officer and deputy chief […]

                        March 2023

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                        Classroom Technology Tips: Start a New Cynap Presentation

                        At the start and end of each class, we recommend that you do a soft reboot of your Cynap. This […]

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                        Chemdraw Professional Suite 22

                        ChemDraw Professional from PerkinElmer is the complete scientifically intelligent drawing tool for chemists and biologists to create publication-ready drawings for […]

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                        SAS is a statistical software suite developed by SAS Institute for data management, advanced analytics, data access, and data visualization. […]

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                        It’s not too early to begin planning your end-of-semester course activities. Here are a few suggestions on Canvas tools, Gradebook […]

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                        Are you are seeking a fun and engaging way to expand your knowledge and skills? Look no further than LinkedIn […]

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                        OIT High Performance & Scientific Computing (HPSC) provides research computing resources and services to the University community, including: ISAAC is […]

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                        In a recent Vol Update, the Office of Innovative Technologies reminded students using Gmail to check their spam folder to […]

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                        Canvas Course Shells Now Available

                        If you are ready to start your 2023 Mini-Term and Summer course development in Canvas, the course shells are ready!  […]

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                        LinkedIn Learning has more than 15,000 videos and many audio-only trainings. During Spring Break, take time to watch videos on […]

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                        OIT is pleased to offer many services for graduate students and those who serve them in their studies, including: Research Support […]

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                        While we may be taking a break from school (and work) during Spring Break, the bad guys are hard at […]

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                        Esri has announced that ArcMap version 10.8.2 is the final update for the ArcMap software package. We recommend that ArcMap […]

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                        OIT offers training development assistance to departments at the University of Tennessee, Knoxville.   Do you need help with…  Developing or […]

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                        If you use PDFs in your course materials, be sure to convert them to a searchable format! It makes the […]

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                        LinkedIn Learning and Microsoft continue to provide users with new opportunities to learn, grow, and expand their horizons. LinkedIn Learning […]

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                        Classroom Technology Tips 

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                        Zoom releases new features and fixes often, and we encourage users to keep Zoom up to date on their devices […]

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                        Within Online@UT (Canvas), all student assignment files submitted using the Unicheck Plagiarism Detection and Prevention tool will be migrated to […]

                        February 2023

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                        With the recent change in OIT leadership, we are taking a fresh look at the campus technology services available to […]

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                        We are excited to announce that on March 1, help.utk.edu will receive a face-lift that includes the re-launch of an […]

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                        Exciting news! OIT Online Self-Paced Workshops have moved to Canvas Catalog, UT Knoxville’s outreach learning platform with its own Canvas […]

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                          Exciting news! OIT Online Self-Paced Workshops have moved to Canvas Catalog, UT Knoxville’s outreach learning platform with its own Canvas […]

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                          Over the past several months, OIT has been improving the eduroam Wi-Fi network on campus to allow for faster speeds […]

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                          “Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

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                          As previously reported, the Zoom Quarterly Software Lifecycle Policy has been implemented. This policy will assist all desktop, laptop, and […]

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                          As the semester gets into full swing, OIT has you covered with workshops to help students with projects and class assignments.   […]

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                          This year, are you eligible for a new computer from the Faculty/Staff Computer Upgrade Program (CUP)? Are you having trouble […]

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                          The 2023 Kahoot! Pilot for UTK Faculty is underway! OIT has secured a limited number of instructor licenses to gauge […]

                          January 2023

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                          Watch for changes on 1/31 thru 2/7OIT will be moving T-Storage to a new storage service. During the move, access […]

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                          In the Knowledge Base, you can find step-by-step instructions and detailed information on university-provided technology. Here are some of the […]

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                          OIT High Performance & Scientific Computing will host a workshop series this semester. These sessions aim to train new users […]

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                          2023 Computer Upgrade Program

                          The last date to order FY23 CUP equipment is March 13, 2023 The FY23 Computer Upgrade Program (CUP) is an […]

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                          Connect to eduroam Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while […]

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                          OIT has specific help for Faculty, Instructional Staff, and GTAs. Make sure all your new folks check out the Just […]

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                          Starting this Spring semester, we will have a new plagiarism detection/prevention tool integrated within Online@UT (Canvas). After a recent bid […]

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                          In an effort to be more inclusive of all teaching tools offered by OIT, the Canvas listserv will be archived and a […]

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                          SPSS Statistics 29 introduces new statistical tests, new procedures, and functional enhancements that will improve everyday usability. Linear OLS alternatives […]

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                          Qualtrics now uses Directories (formerly Contacts) to create mailing lists instead of Contacts. To access Directories, click on the Main […]

                          How to Set Up Your New Phone

                          If you’ve recently gotten a new phone soon, here are some recommendations for a smoother experience setting up your new […]

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                          OIT supports all things technology on campus. Whether you’ve just arrived on campus or beginning the new school year ready to take […]

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                          Learn the Technology in Your Classroom

                          As you prepare for the start of the semester, feel confident in how to use the technology in your classroom. […]

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                          OIT is moving to a new Wi-Fi standard on January 4, 2023, to provide a better experience when connecting to […]

                          December 2022

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                          Faculty: Working on Your Course Sites Over the Break?   

                          Check out these Online@UT (Canvas) resources:  Complete the online Canvas Training for Faculty at your own pace (requires NetID/Password).  Explore […]

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                          The OIT HelpDesk and Student Computer Support at Hodges Library will close at 5:00 PM on Friday, December 16, and […]

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                          To make sure your exam administration is secure and successful, review the OIT Instructional Support documentation and tips to create […]

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                          Apple has released its latest desktop operating system, macOS Ventura, also known as macOS 13.  Hmmm …, lucky 13?  As always, […]

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                          Do you attend your Zoom class via a Chromebook? We have some important app news to share.  Zoom has ended […]

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                          Use QDA Miner’s mixed methods software package for analyzing a combination of qualitative and quantitative data. The new capabilities in […]

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                          October 2022

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                          Create, manage, assign owners, and delete old Tiny URLs in one convenient location. To maintain and clean up obsolete tiny […]

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                          Does your class meets in person or online and need to get together with classmates outside of class? OIT provides […]

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                          Are you a researcher and need help creating survey questions or analyzing data? OIT offers customized assistance on advanced statistical […]

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                          OriginPro is a popular graphing and data analysis software that provides a comprehensive solution for scientists and engineers who need […]

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                          Learn new skills and software packages with the help of OIT Training. Our hands-on, live Zoom workshops, self-paced online training, […]

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                          Are you using a publicly available survey tool, such as SurveyMonkey? Consider trying Qualtrics (OIT’s officially supported survey tool) for your next […]

                          September 2022

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                          Whether or not you’re new to website maintenance, there is always a new hurdle to jump. If you’re running WordPress […]

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                          Expert Help Available for Latent Variable Models

                          In statistics, latent variable models relate an unobservable variable or construct to a set of directly measured indicator variables. Through […]

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                          Best Practices for Recording Your Face-to-Face Class

                          Inform your students (multiple times if possible) that you will be recording your class for their later review. Add a […]

                          August 2022

                          Supporting You

                          Are You New to UT and Want to Request OIT Services?

                          The OIT Client Service Portal (powered by TeamDynamix) is where UT Knoxville faculty, staff, and students submit requests for help […]

                          Antivirus shield

                          Changes to Antivirus and Malware Protection

                          The University’s contract with Malwarebytes expires this month. Effective August 17, 2022, the Office of Innovative Technologies recommends using Microsoft […]

                          June 2022

                          Do you have a passion for technology? Come work for OIT!

                          If you have a passion for technology and looking for a job this semester, you’ve come to the right place! […]

                          Related:

                          Non-Phishy Emails, Spam filters

                          Are your emails getting caught by spam filters?

                          Suppose your department recently created a new account with a third-party email tool, such as Emma, Constant Contact, or MailChimp, […]

                          Related:

                          Two-Factor Authentication Coming to Public Lamp

                          On June 15, 2022, OIT will require two-factor authentication (2FA) to access the OIT Public LAMP environment (linux.oit.utk.edu). Once required, […]


                          Understanding Microsoft Office Licensing

                          Are you confused about who gets Microsoft Office and who doesn’t? We’re here to help you make sense of Microsoft […]

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                          Classic Teams App Support is Ending Soon 

                          Microsoft Teams has undergone a major overhaul this year with the new version being faster, simpler, and more flexible than […]

                          Retiring soon? Access the OIT checklist.

                          Access to IT Services in Retirement

                          As you plan for retirement, we want to provide some information about how your affiliation and time of services affect […]

                          Choose eduroam

                          UT WIRELESS NETWORKS: What are they, and which one is best for you?

                          If you haven’t thought about the wireless network you connect to on campus, you should. OIT provides two different Wi-Fi networks […]

                          Two people looking at a laptop

                          Information for Folks Who Support Orientation

                          Does your office support and interact with students during Orientation? Are you an advisor fielding questions from new and transfer […]


                          New Student Resources

                          Resources for New Students

                          The Office of Innovative Technologies (OIT) can answer your questions about passwords, Duo (two-factor), Outlook email, software, wired and wireless […]


                          Summer Travel. Happy people in a convertible car with their arms in the air.

                          Summer Travel Tips: Use Eduroam for Secure Wi-Fi

                          The Office of Innovative Technologies recommends connecting to eduroam, the university’s secure Wi-Fi network, for faster and more secure access to Wi-Fi! […]

                          Teams Tip of the Week

                          Microsoft Teams Tip of the Week: Spring 2024

                          Microsoft Teams Tips wrap-up for Spring 2024. The Final Count! Thank you for being on this journey with us! 


                          A hand holding a cell phone with text, "Is that you?, a green checkmark, and and X. The second phone screen shows the Duo logo.

                          Did You Receive a Random Two–Factor Request?

                          NEVER press yes on your authenticator application unless you are certain you are the originator of the request.  We use […]

                          Planner vs. Lists

                          Planner vs. Lists: When to Use Each

                          Are you feeling overwhelmed by endless tasks and scattered information? Look no further than Microsoft’s dynamic duo: Planner and Lists. […]

                          Keep Learning This Summer

                          Train All Summer Long

                          Continue your learning with OIT summer workshops! We offer live Zoom sessions and self-paced online training to meet your learning […]

                          Zoom Updates

                          Quarterly Zoom Desktop App Update

                          Zoom has announced May 4 as the next update. Perform updates to ensure you have the best online classroom and meeting experience.

                          When To Use Your NetID, and When to Use Your Full Email Address

                          At UT Knoxville, we provide many services to faculty, staff, and students that require one to log in or “authenticate.” […]

                          Chalkboard with text, Learning, Knowledge, Training, Strategy, Creativity, Motivation, and Potential

                          Have Training Needs? 

                          OIT can develop customized training modules by partnering with you on the design and development process. Bring your expectations and […]


                          AI, shield with lock, academic building from the UTK campus

                          Using Third-Party AI Tools for Meeting Summaries and Notetaking 

                          While we are eager to embrace AI to help us do our work, we should do so thoughtfully. OIT has […]


                          Commencement Webcasting Requests

                          Commencement Webcast Requests? Don’t Delay, Submit Today!

                          Does your department or college have an upcoming end-of-year commencement ceremony that they’d like to share with a virtual audience? […]


                          Upcoming Changes OIT HelpDesk

                          OIT HelpDesk Closed for Spring Recess 

                          The OIT HelpDesk, including phone, chat, and walk-in support, will be closed on Friday, March 29, and Sunday, March 31, […]

                          Let's Tackle Digital Hoarding

                          From the CIO: The Rising Cost of Digital Hoarding

                          PART III: SPRING CLEANING. Kick-start your digital clean-up by following these suggestions to help evaluate and decide which files to delete:

                          Summer theme background with text that says "Helpful Tips for Your Summer Course Prep"

                          Helpful Hints for Summer Course Prep

                          The spring semester’s end will be upon us before we know it, and you will soon have access to your […]


                          LinkedIn Learning All the Time

                          LinkedIn Learning All the Time

                          Are you looking to increase your knowledge and skills in different disciplines? Or maybe you have a how–to question you […]

                          Image depicts the Microsoft 365 logo along with logos for ToDo, Teams, Planner, Lists, and Bookings

                          Microsoft 365: Retool with More Apps

                          Have you discovered all the tools available to you within Microsoft 365? If you’ve only used Word, PowerPoint, and Excel, […]

                          Improve Qualtrics Invites, Image depicts a hand holding a stylus and the qualtrics logo

                          Successful Email Survey Delivery in Qualtrics

                          When sending email invitations to participate in a survey, a primary goal is preventing your emails from being marked as […]

                          Mic/Nite talks by utk faculty, PK, powered by PechaKuchca, 20 images x 20 seconds

                          Hurry Up and RSVP for Mic/Nite on Wed, April 3!

                          RSVP by Monday, 4/1, and plan to attend on Wednesday. April 3, 2024. Note the new presentation start time at 6:10 pm.


                          OIT Customer Satisfaction Survey Graphic

                          Tell Us How We’re Doing

                          Last year, the Office of Innovative Technologies launched several new initiatives, and we continue to take a fresh look at […]

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                          Update RingCentral by February 22, 2024

                          RingCentral recently announced minimum version requirements for anyone using the desktop client. This new policy will take effect on February 22, […]

                          Newsletter signup

                          Stay Up to Date with OIT News

                          “Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

                          Technology We LOVE at OIT

                          Happy Valentine’s Day from OIT

                          For Valentine’s Day, we asked some of our team members to share the tech tools and features they LOVE. And […]

                          Inaugural Innovative Technology Symposium

                          Highlights from the State of OIT

                          Thank you to everyone for such an exciting inaugural symposium. The energy, excitement, conversations, sessions, and attendance were a testament […]


                          Available software: image of a laptop and keyboard

                          Software for Faculty, Staff, and Students

                          UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

                          Zoom Updates

                          Quarterly Zoom Desktop App Update

                          As a reminder, Zoom requires quarterly updates for all desktops, laptops, and mobile users. This policy will ensure you have the best online classroom and meeting experience with […]

                          Teams Tip of the Week.

                          Microsoft Teams Tip of the Week: Fall 2023

                          Faculty, staff, and students can access Microsoft Teams with your UT Microsoft 365 account. With Teams, you can chat, video […]


                          Are You Ready for Spring? Image depicts a checklist on a computer screen

                          Start of Semester Checklist for Your Students

                          Let’s help students prepare for the new year by sharing this list of ways to connect, communicate, and collaborate with faculty, […]

                          Upcoming Teams Events, Spring 2024, Image depicts the Microsoft Teams logo and squares with various people smiling

                          Upcoming Microsoft Teams Spring 2024 Events

                          Mark Your Calendar! Weekly Tips and Tricks for Using Microsoft Teams Sessions return Thursday, February 1 Sessions are held on Teams […]

                          cartoon screen with people having online meeting with Outlook and MS Teams logo

                          Looking for a New Year’s Resolution for 2024?

                          Ring in the New Year with Microsoft Teams Continuing the wave of enthusiasm and momentum garnered from the Microsoft Teams […]


                          Checked Your Zoom Meeting Settings Lately?

                          With the new school year underway, we want to remind you of a few simple security settings and practices you […]

                          Close up of the UT Campus Map

                          Finding Technology Around Campus

                          Did you know you can use University Campus Map to locate outdoor WiFi hotspots near your current location? That means […]

                          Student with head on laptop. Text says can't log into Zoom?

                          Use Your UT Account to Sign In to Zoom

                          If you are having trouble getting into a virtual class or meeting on Zoom, be sure to sign in with […]

                          Matt Williams Named Chief Information Security Officer

                          Matt Williams has been selected as the University of Tennessee, Knoxville’s chief information security officer, starting February 1, 2024. Williams […]

                          HelpDesk Holiday Hours

                          Holiday Hours for OIT HelpDesk

                          The OIT HelpDesk will close for the winter break at 10:00 PM ET on Thursday, December 21, and reopen at […]

                          Before you sign off for the winter break...

                          Shutting Down, Signing Out, and Logging Off

                          We have a few reminders for you before you unplug for a well-deserved break.   Don’t forget to:  Create an email […]


                          Join Us for the Inaugural Innovative Technologies Symposium 

                          January 30, 2024  The Inaugural UT Innovative Technologies Symposium invites you to attend this exciting event that will pull together […]

                          Inaugural UT IT Symposium: Engage, Enlighten, Enjoy  

                          The Application for Proposals is open now!   We invite you to share with others at UT what excites you, […]

                          mac OS Sanomoa, wait before you update

                          macOS Sonoma: Wait Before You Update

                          Interim Fix Available for SPSS and macOS 14.0 (Sonoma) UPDATE: On September 26th Apple released macOS 14.0 (Sonoma). If you choose […]

                          Plan to Attend Fall Mic/Nite

                          Don’t miss this unique opportunity to hear mini-lectures from 11 of our faculty scholars on a variety of disciplines and […]


                          Zoom Updates

                          Quarterly Zoom Desktop App Update

                          Required updates on 11/4/2023 If you missed the previous announcements, the Zoom Quarterly Software Lifecycle Policy has been implemented. View […]

                          Beware of Phishing Text

                          Beware of Phishing Texts

                          As we observe October Security Awareness month, OIT has recently seen a rise in phishing sent via text messaging targeting our […]

                          Microsoft Teams

                          Microsoft Teams: Security Best Practices 

                          Manage Team Membership Keeping your Microsoft Team membership up to date is essential as team members come and go. Updating […]

                          Zoom Security Precautions

                          Zoom-bombing is a term for when individuals “gate-crash” Zoom meetings. These uninvited guests could share their screens, make disturbing posts […]

                          Microsoft Teams logo and person with laptop

                          Microsoft Teams for Work – New Resources

                          Communication. Collaboration. Organization. An all-in-one tool that can do it all and more – Microsoft Teams.  Our work environments and […]

                          Report Phishing to OIT

                          Report Suspicious Emails to OIT

                          Cybercriminals know the best strategies for gaining access to the university’s sensitive data. There are several tricks to spotting a […]

                          Research Support, image of a hand plotting points on a chart.

                          Research Computing Support for Faculty, Staff, and Students

                          Are you a researcher and need help performing statistical analysis, analyzing data, or creating survey questions? OIT offers customized assistance […]

                          UTK Annual Compliance Training

                          On September 12, 2023, K@TE will send eligible employees an email listing their required courses for the Clery Act, Code […]

                          Available software: image of a laptop and keyboard

                          Software for Faculty, Staff, and Students

                          UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

                          Microsoft Teams Event

                          Microsoft Teams Event! Coming to Campus September 12

                          We are pleased to announce a special on-campus Microsoft Teams Event on Tuesday, September 12.  The presenters who represent Microsoft, […]

                          Download the Tennessee App Today!

                          With another busy fall semester starting up, be sure you have everything at your fingertips. Use the Tennessee app to […]

                          Ready for fall?

                          Start of Semester Last-Minute Checklist 

                          In case you have been away for the summer, we have created a quick checklist to ensure your technology is […]

                          Adobe logo with icons

                          Adobe Software Renewals

                          Renew your Adobe subscription for Creative Cloud and Captivate before August 31, 2023, to prevent an interruption of service. How […]

                          image of the OIT Website, highlighting Chat, Phone, Online

                          How to Request Help from OIT

                          Whether you need assistance with Duo, UT email, network, software, hardware, or anything else related to using your technology, reach out […]

                          Zoom Updates

                          Important Reminder: Update Your Zoom Desktop App #2

                          If you missed the previous announcements, the Zoom Quarterly Software Lifecycle Policy has been implemented. August 5th was the most […]

                          Does Your New Hire Need a NetID?

                          You can help your new hires obtain timely access to IT resources by completing the IRIS Transaction: ZPHRRECORD000 – Record […]


                          Here’s the Skinny on Microsoft Office

                          Have you ever wondered why some faculty in your department have access to Microsoft Office and others don’t?  Microsoft licensing […]

                          Panopto logo with a down arrow

                          Panopto Update Required for Macs

                          On July 20, 2023, Panopto will require Panopto for Mac clients to upgrade their Panopto app to version 13.0.0. Panopto […]

                          Welcome, New Vols

                          Whether you are new to UT or have changed roles, OIT has resources for our new faculty, staff, and students […]

                          More Microsoft 365 Topics in June

                          We’ve had some great discussions and feedback from our May workshop attendees. Let’s keep the conversations and discovery going with […]

                          Teaching This Summer? Use classrooms.utk.edu 

                          Are you teaching in a new classroom this summer and need help with the technology? Use the classrooms.utk.edu website. You’ll find […]


                          OIT HelpDesk Hours

                          The OIT HelpDesk will be closed on May 20 for Memorial Day. While the university is closed, we will continue […]

                          Traveling this Summer

                          Traveling this Summer? Follow These OIT Tips

                          1. SAFE SURFING WHILE TRAVELING Top Travel Tech Tips While we may be taking a break from school (and work) […]

                          esri Training

                          Esri Academy Training Available

                          If you are looking for Geographic Information Systems (GIS) training, Esri has many e-Learning resources to supplement your on-campus GIS […]

                          Summer Workshops

                          Register for OIT Summer Workshops

                          We offer live Zoom sessions and self-paced online training to meet your learning needs. Keep learning throughout May, June, and […]

                          OIT logo

                          OIT Announces Name Change: The Office of Innovative Technologies

                          We’re amazed every day by the great work of UT’s faculty, staff, and students – and as the University continues to […]

                          Changes & Updates: Email Service for Staff Retirees and Alums

                          Last fall, the University announced the decision to discontinue email services for staff retirees and alums. Our goal has always […]

                          Replace Text

                          Dan Harder Named Chief Academic Technology Officer

                          Dan Harder has been selected to serve as the University of Tennessee, Knoxville’s chief academic technology officer and deputy chief […]

                          Support for Research Proposal Development from OIT High Performance & Scientific Computing

                          OIT High Performance & Scientific Computing (HPSC) provides research computing resources and services to the University community, including: ISAAC is […]


                          Mic/Nite talks by utk faculty, PK, powered by PechaKuchca, 20 images x 20 seconds

                          Faculty Present 20 slides, 20 seconds at Spring Mic/Nite

                          You don’t want to miss this fun night!


                          Take LinkedIn Learning with You on Spring Break

                          LinkedIn Learning has more than 15,000 videos and many audio-only trainings. During Spring Break, take time to watch videos on […]

                          Spring Cleaning for Your Digital Office

                          It’s the time of year when you clean out your garage and closets and toss out and donate items that […]

                          OIT Can Help Solve Your Training Needs

                          OIT offers training development assistance to departments at the University of Tennessee, Knoxville.   Do you need help with…  Developing or […]

                          MIcrosoft Certificates

                          LinkedIn Learning Helps You Prep for Certifications 

                          LinkedIn Learning and Microsoft continue to provide users with new opportunities to learn, grow, and expand their horizons. LinkedIn Learning […]

                          Zoom Sign Language Enhancement View

                          New Zoom Feature — Sign Language Interpretation View 

                          Zoom releases new features and fixes often, and we encourage users to keep Zoom up to date on their devices […]

                          Unicheck Going Away

                          Unicheck to Turnitin File Migration 

                          Within Online@UT (Canvas), all student assignment files submitted using the Unicheck Plagiarism Detection and Prevention tool will be migrated to […]

                          Your Voice Matters

                          OIT Customer Satisfaction Survey Now Open

                          With the recent change in OIT leadership, we are taking a fresh look at the campus technology services available to […]

                          OIT Service Portal Webpage

                          Improvements to the OIT Service Portal

                          We are excited to announce that on March 1, help.utk.edu will receive a face-lift that includes the re-launch of an […]

                          Choose eduroam

                          Use eduroam for the Best Experience in the Classroom

                          Over the past several months, OIT has been improving the eduroam Wi-Fi network on campus to allow for faster speeds […]

                          Newsletter signup

                          Stay Up to Date with OIT and Campus Supported Technologies

                          “Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

                          Zoom Updates

                          Important Zoom Software Update Required

                          As previously reported, the Zoom Quarterly Software Lifecycle Policy has been implemented. This policy will assist all desktop, laptop, and […]

                          Contact Desktop Support

                          Need Help with Your CUP Computer Selection?

                          This year, are you eligible for a new computer from the Faculty/Staff Computer Upgrade Program (CUP)? Are you having trouble […]


                          here to help you, book to computer with face

                          Search the Knowledge Base for Technology Answers

                          In the Knowledge Base, you can find step-by-step instructions and detailed information on university-provided technology. Here are some of the […]

                          Computer Upgrade Program 2023

                          2023 Computer Upgrade Program

                          The last date to order FY23 CUP equipment is March 13, 2023 The FY23 Computer Upgrade Program (CUP) is an […]


                          New Plagiarism Checker Image

                          New Plagiarism Detection/Prevention Tool

                          Starting this Spring semester, we will have a new plagiarism detection/prevention tool integrated within Online@UT (Canvas). After a recent bid […]


                          Teaching and Learning Technologies New Listserv

                          Listserv Changes

                          In an effort to be more inclusive of all teaching tools offered by OIT, the Canvas listserv will be archived and a […]


                          How to Set Up Your New Phone

                          If you’ve recently gotten a new phone soon, here are some recommendations for a smoother experience setting up your new […]

                          What Can OIT Do for You?

                          OIT supports all things technology on campus. Whether you’ve just arrived on campus or beginning the new school year ready to take […]

                          Technology Enhanced Classrooms

                          Learn the Technology in Your Classroom

                          As you prepare for the start of the semester, feel confident in how to use the technology in your classroom. […]

                          Eduroam faster stronger wifi

                          Upcoming Changes to eduroam

                          OIT is moving to a new Wi-Fi standard on January 4, 2023, to provide a better experience when connecting to […]

                          Before you sign off for the winter break...

                          Shutting Down, Signing Out, and Logging Off  

                          We have a few reminders for you before you unplug for a well-deserved break.   Don’t forget to:  Create an Out […]


                          LinkedIn Learning Audio-Only Presentations

                          You don’t always have time to watch a video. Sometimes, you want to learn while you’re driving, exercising, or working […]

                          HelpDesk Holiday Hours

                          Holiday Hours for OIT Services in the Commons

                          The OIT HelpDesk and Student Computer Support at Hodges Library will close at 5:00 PM on Friday, December 16, and […]

                          macOS Proceed with Caution

                          macOS Ventura: Wait Before You Update 

                          Apple has released its latest desktop operating system, macOS Ventura, also known as macOS 13.  Hmmm …, lucky 13?  As always, […]

                          Online Forms with Workflow

                          Have you been looking for a solution for an online form creation tool that routes through a custom workflow? OIT […]

                          Renew Your tiny.utk.edu Web Links Annually

                          Create, manage, assign owners, and delete old Tiny URLs in one convenient location. To maintain and clean up obsolete tiny […]


                          OIT Training

                          Focus on Training

                          Learn new skills and software packages with the help of OIT Training. Our hands-on, live Zoom workshops, self-paced online training, […]

                          Qualtrics Surveys

                          Creating a Survey, But Not Sure Where to Start? 

                          Are you using a publicly available survey tool, such as SurveyMonkey? Consider trying Qualtrics (OIT’s officially supported survey tool) for your next […]

                          Need to Make Changes in Your UT WordPress Site?

                          Whether or not you’re new to website maintenance, there is always a new hurdle to jump. If you’re running WordPress […]

                          Supporting You

                          Are You New to UT and Want to Request OIT Services?

                          The OIT Client Service Portal (powered by TeamDynamix) is where UT Knoxville faculty, staff, and students submit requests for help […]

                          Two-Factor Authentication Coming to Public Lamp

                          On June 15, 2022, OIT will require two-factor authentication (2FA) to access the OIT Public LAMP environment (linux.oit.utk.edu). Once required, […]