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OIT News

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April 2024

Zoom Updates

Quarterly Zoom Desktop App Update

Zoom has announced May 4 as the next update. Perform updates to ensure you have the best online classroom and meeting experience.

When To Use Your NetID, and When to Use Your Full Email Address

At UT Knoxville, we provide many services to faculty, staff, and students that require one to log in or “authenticate.” […]

Teams Tip of the Week

Microsoft Teams: Tip of the Week

Discover Microsoft Loop, a new collaboration tool that aims to transform the way teams work together.

Related:

ChemDraw logo with chemistry formulas in the background.

ChemDraw Professional Suite 23.0

ChemDraw Professional from Revvity Signals is a comprehensive scientifically intelligent drawing tool for chemists and biologists to create publication-ready drawings […]

Preparing for Finals. Image depicts laptop, phone and iPad all displaying online tests.

Getting Ready for Finals: Ideas and Options

Review our compiled list of assessment ideas and planning resources as you near the end-of-semester finals. ADDITIONAL RESOURCES OIT Website: […]

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Begin Training, image of a laptop displaying an online training module.

Have Training Needs? 

OIT can develop customized training modules by partnering with you on the design and development process. Bring your expectations and […]

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Secure Data Types--FERPA

Do You Collect FERPA Data in Your Research?

The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records containing information directly related […]

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AI, shield with lock, academic building from the UTK campus

Using Third-Party AI Tools for Meeting Summaries and Notetaking 

While we are eager to embrace AI to help us do our work, we should do so thoughtfully. OIT has […]

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Secure Data Types, PHI

Do You Collect Any Personally Identifiable Information in Your Research? 

Personally Identifiable Information (PII) is any data that could potentially identify a specific individual. Any information that can be used […]

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Commencement Webcasting Requests

Commencement Webcast Requests? Don’t Delay, Submit Today!

Does your department or college have an upcoming end-of-year commencement ceremony that they’d like to share with a virtual audience? […]

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Students learning in a Supply Chain class.

A Show of Appreciation to UT Graduate Students

Balancing the demands of scholarly research while nurturing the educational progress of others demonstrates your commitment not just to your […]

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    March 2024

    Upcoming Changes OIT HelpDesk

    OIT HelpDesk Closed for Spring Recess 

    The OIT HelpDesk, including phone, chat, and walk-in support, will be closed on Friday, March 29, and Sunday, March 31, […]

    Canvas Course Shells for Summer

    Summer Canvas Course Shells Now Available

    If you are ready to start your 2024 Mini-Term and Summer course development in Canvas, the course shells are ready!  […]

    Related:

    Let's Tackle Digital Hoarding

    From the CIO: The Rising Cost of Digital Hoarding

    PART III: SPRING CLEANING. Kick-start your digital clean-up by following these suggestions to help evaluate and decide which files to delete:

    Secure Data Types -- Controlled Unclassified Information

    Do You Collect Any Controlled Unclassified Information (CUI) in Your Research? 

    Controlled Unclassified Information (CUI) was established by Executive Order 13556 (2010) and is government-created or owned information that requires safeguarding or dissemination […]

    Summer theme background with text that says "Helpful Tips for Your Summer Course Prep"

    Helpful Hints for Summer Course Prep

    The spring semester’s end will be upon us before we know it, and you will soon have access to your […]

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    LinkedIn Learning All the Time

    LinkedIn Learning All the Time

    Are you looking to increase your knowledge and skills in different disciplines? Or maybe you have a how–to question you […]

    Image depicts the Microsoft 365 logo along with logos for ToDo, Teams, Planner, Lists, and Bookings

    Microsoft 365: Retool with More Apps

    Have you discovered all the tools available to you within Microsoft 365? If you’ve only used Word, PowerPoint, and Excel, […]

    Improve Qualtrics Invites, Image depicts a hand holding a stylus and the qualtrics logo

    Successful Email Survey Delivery in Qualtrics

    When sending email invitations to participate in a survey, a primary goal is preventing your emails from being marked as […]

    Protecting Yourself from Phishing Scams: Students Beware!

    Phishing scams that target students often exploit their desire for part-time jobs or internships. Scammers craft emails that look like legitimate job providers.

    Mic/Nite talks by utk faculty, PK, powered by PechaKuchca, 20 images x 20 seconds

    Hurry Up and RSVP for Mic/Nite on Wed, April 3!

    RSVP by Monday, 4/1, and plan to attend on Wednesday. April 3, 2024. Note the new presentation start time at 6:10 pm.

    Related:

    Research Proposal Development Support from HPSC

    OIT High Performance & Scientific Computing (HPSC) provides research computing resources and services to the University community, including: ISAAC is […]

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    February 2024

    OIT Customer Satisfaction Survey Graphic

    Tell Us How We’re Doing

    Last year, the Office of Innovative Technologies launched several new initiatives, and we continue to take a fresh look at […]

    picture of basic OptiPoint 500 telephone

    Update RingCentral by February 22, 2024

    RingCentral recently announced minimum version requirements for anyone using the desktop client. This new policy will take effect on February 22, […]

    911, caduceus and image of someone dialing a phone.

    911 and Your Campus Phone

    As the campus transitions to using RingCentral’s cloud-based telephone service, we would like to emphasize the importance of the 911 […]

    Newsletter signup

    Stay Up to Date with OIT News

    “Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

    Use Eduroam for Secure Wi-Fi

    The Office of Innovative Technologies recommends connecting to eduroam, the university’s secure Wi-Fi network, for faster and more secure access to Wi-Fi! […]

    Good Bye Google Photos

    Changes to Google Photos

    Effective February 27, 2024, the Office of Innovative Technologies will no longer provide access to Google Photos for new accounts […]

    Technology We LOVE at OIT

    Happy Valentine’s Day from OIT

    For Valentine’s Day, we asked some of our team members to share the tech tools and features they LOVE. And […]

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      Inaugural Innovative Technology Symposium

      Highlights from the State of OIT

      Thank you to everyone for such an exciting inaugural symposium. The energy, excitement, conversations, sessions, and attendance were a testament […]

      Related:

        UT Verse, graphic depicts a text chat screen with hands holding a mobile device.

        UT-Verse: New Features Now Available

        OIT is excited to announce upgrades to UT Verse, including Chat GPT-4. UT Verse is UT’s generative AI chat where […]

        Explore the Benefits of LinkedIn Learning

        LinkedIn Learning Resource 

        LinkedIn Learning is a valuable online video training platform for faculty, staff, and students. Available at any time from any […]

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          Using Bots in Online Courses

          Bots in Online Courses

          We’d like to share a few considerations regarding the use of bots and online courses. A bot is a computer […]

          Related:

            On-Demand ISAAC Training

            ISAAC Training Available On-Demand

            Do you want to learn more about ISAAC or need to know how to access Open OnDemand or run jobs?  […]

            Spring workshops

            Register for OIT Spring 2024 Training

            OIT offers a variety of workshops throughout the semester to get you up and going with the technology you need […]

            Related:

            January 2024

            Available software: image of a laptop and keyboard

            Software for Faculty, Staff, and Students

            UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

            Zoom Updates

            Quarterly Zoom Desktop App Update

            As a reminder, Zoom requires quarterly updates for all desktops, laptops, and mobile users. This policy will ensure you have the best online classroom and meeting experience with […]

            Acceptable Use of OIT Research Software

            The University of Tennessee provides access to many types of centrally funded research software. Centrally funded software is available only […]

            New Teams, image depicts the Microsoft Teams logo.

            Microsoft Teams: The New Microsoft Teams is Rolling Out 

            Microsoft Teams has recently undergone a major overhaul, with the new version being faster, simpler, and more flexible than ever […]

            New Vols!

            Just-for-Students Tech Primer

            Students, get to know the learning tools and resources available to you in one convenient location. The information on this […]

            Related:

            Panopto, Create button

            Record, Edit, and Host Videos with Panopto

            Panopto is UT Knoxville’s cloud-based video service that allows you to record, share, review, and edit video captures from your […]

            Upcoming Teams Events, Spring 2024, Image depicts the Microsoft Teams logo and squares with various people smiling

            Microsoft Teams: Teams Unleashed 2024

            Looking to learn more about Teams this Spring? You are in luck! Your OIT Training Team has been working over […]

            Related:

              New Teams, image depicts the Microsoft Teams logo.

              Begin 2024 with the New Microsoft Teams

              Be on the lookout for an invitation to try the New Microsoft Teams.  The rollout of Microsoft’s latest Teams version […]

              Related:

                Spring HPSC Workshops

                HPSC Workshops for Spring 2024

                OIT High Performance and Scientific Computing group is hosting a workshop series this semester focusing on the Linux environment of […]

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                Point Solutions

                PointSolutions is Now available for Your Canvas Course’s Navigation Menu!

                With the recent PointSolutions updates, a Canvas course navigation link is now available to you and your students, allowing easy […]

                Icons of instructor, camera, chat

                Onboarding New Faculty, Instructional Staff, or GTAs?

                Share This Website OIT has specific help for Faculty, Instructional Staff, and GTAs. Make sure all your new folks check […]

                Related:

                Protecting Your Research Data: Data Types, Software Tools, and Products

                Researcher’s Guide to Sensitive Information

                Learn to protect your research by visiting the Guide to Sensitive Information in Research website.

                Teams Tip of the Week.

                Microsoft Teams: Tip of the Week – Fall 2023

                Faculty, staff, and students can access Microsoft Teams with your UT Microsoft 365 account. With Teams, you can chat, video […]

                Related:

                Are You Ready for Spring? Image depicts a checklist on a computer screen

                Start of Semester Checklist for Your Students

                Let’s help students prepare for the new year by sharing this list of ways to connect, communicate, and collaborate with faculty, […]

                Upcoming Teams Events, Spring 2024, Image depicts the Microsoft Teams logo and squares with various people smiling

                Upcoming Microsoft Teams Spring 2024 Events

                Mark Your Calendar! Weekly Tips and Tricks for Using Microsoft Teams Sessions return Thursday, February 1 Sessions are held on Teams […]

                Mplus logo

                What’s New in Mplus 8.10

                Version 8.10 of Mplus is now available on the OIT Windows Terminal Server Apps@UT. Mplus analyzes Structural Equations Models (SEM) that […]

                Secure Data Types - PHI

                Do You Collect Any Protected Health Information in Your Research?

                Protected Health Information (PHI) is regulated by the Health Insurance Portability and Accountability Act (HIPAA). PHI is any information in […]

                Prepare for Spring

                Spring Semester Start-Up Checklist 

                Schedule a Technology-Enhanced Classroom Consult  Get confident in your new classroom and request a 1-on-1 technology consultation. Log into office365.utk.com […]

                Related:

                Upcoming Changes OIT HelpDesk

                OIT HelpDesk Closed for Martin Luther King, Jr. Day

                The OIT HelpDesk will be closed on Monday, January 15, in observance of the  Martin Luther King, Jr. Holiday and reopen […]

                Zoom logo with airplane wings

                Zoom Test Flights Available

                Jan 18 or Jan 19 Sign in any time during open testing hours! Test Flights provide faculty and students an […]

                cartoon screen with people having online meeting with Outlook and MS Teams logo

                Looking for a New Year’s Resolution for 2024?

                Ring in the New Year with Microsoft Teams Continuing the wave of enthusiasm and momentum garnered from the Microsoft Teams […]

                Related:

                Close up of the UT Campus Map

                Finding Technology Around Campus

                Did you know you can use University Campus Map to locate outdoor WiFi hotspots near your current location? That means […]

                Checked Your Zoom Meeting Settings Lately?

                With the new school year underway, we want to remind you of a few simple security settings and practices you […]

                Student with head on laptop. Text says can't log into Zoom?

                Use Your UT Account to Sign In to Zoom

                If you are having trouble getting into a virtual class or meeting on Zoom, be sure to sign in with […]

                Matt Williams Named Chief Information Security Officer

                Matt Williams has been selected as the University of Tennessee, Knoxville’s chief information security officer, starting February 1, 2024. Williams […]

                December 2023

                HelpDesk Holiday Hours

                Holiday Hours for OIT HelpDesk

                The OIT HelpDesk will close for the winter break at 10:00 PM ET on Thursday, December 21, and reopen at […]

                Before you sign off for the winter break...

                Shutting Down, Signing Out, and Logging Off

                We have a few reminders for you before you unplug for a well-deserved break.   Don’t forget to:  Create an email […]

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                stay safe online

                Be Safe Online Over While You are Away

                While we may be taking a break from the classroom and the office over the next few weeks, the bad […]

                Related:

                laptop with scarf and hat in the snow on a hammock

                Take Your Learning On-the-Go

                Learning is an everyday task that helps us acquire new skills, expand our knowledge, and improve our performance. Why not […]

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                  Join Us for the Inaugural Innovative Technologies Symposium 

                  January 30, 2024  The Inaugural UT Innovative Technologies Symposium invites you to attend this exciting event that will pull together […]

                  Canvas Catalog and Logo

                  OIT Training Available in Canvas Catalog

                  Take your training along on your holiday travel! OIT’s Online Self-Paced Workshops are available Canvas Catalog, UT Knoxville’s outreach learning […]

                  Related:

                    Retiring soon? Access the OIT checklist.

                    Access to IT Services in Retirement

                    As you plan for retirement, we want to provide some information about how your affiliation and time of services affect […]

                    Students: Prepare for Life After UT

                    Congratulations Grads!  With graduation just around the corner, you may be wondering what you will have access to (and for […]

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                    Inaugural UT IT Symposium: Engage, Enlighten, Enjoy  

                    The Application for Proposals is open now!   We invite you to share with others at UT what excites you, […]

                    mac OS Sanomoa, wait before you update

                    macOS Sonoma: Wait Before You Update

                    Interim Fix Available for SPSS and macOS 14.0 (Sonoma) UPDATE: On September 26th Apple released macOS 14.0 (Sonoma). If you choose […]

                    classroom technology icons and calendar illustration

                    Get Confident in Your New Classroom: Request a 1-on-1 Consultation

                    Sign up for a consultation: January 10 – January 19. Practice makes perfect. Part of appearing perfect that first day […]

                    Related:

                    Point Solutions

                    PointSolutions Update in December 

                    PointSolutions will be updated on December 20 and 21. Please do not use the PointSolutions desktop or web applications during […]

                    Submit your requests today!

                    Digitizing Movies for Use in Course Instruction 

                    During a recent audit of Digital Media Services (DMS) processes, the Office of Innovative Technologies (OIT) and UT Libraries determined […]

                    Related:

                    Video Files, includes logos from YouTube, Canvas, and Panopto

                    Video Files in Canvas Course Sites 

                    As you prepare your Spring 2024 Canvas course sites, we recommend that you do not upload video files directly to […]

                    November 2023

                    Getting ready for finals. Image of a student studying.

                    Getting Ready for Finals: Online Testing Options

                    Are you planning on hosting your final exam online? It’s not too early to begin planning your testing strategy. Regardless […]

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                    New Students Get Outlook Email

                    The Office of Innovative Technologies is announcing changes to Microsoft 365 and Google Workspace for Education, the enterprise communication and […]

                    Related:

                      Commercial MATLAB License Available in Secure Enclave

                      Researchers can now use MATLAB for commercial projects in the ISAAC Secure Enclave. The commercial license is for MATLAB R2023a […]

                      OIT Printing & Lab services

                      Student Services: Labs and Printing for Finals 

                      OIT Computer Lab Services offer a stable and reliable environment for students to complete their academic assignments. Our service includes […]

                      Image J logos

                      Featured Software: ImageJ Version 1.54

                      ImageJ is a Java-based image analysis program extensively used in various scientific research fields. It can be installed on any computer […]

                      Plan to Attend Fall Mic/Nite

                      Don’t miss this unique opportunity to hear mini-lectures from 11 of our faculty scholars on a variety of disciplines and […]

                      Related:

                      Adobe Creative Cloud Logo, text, Cloud storage changes.

                      Upcoming Change to Adobe Creative Cloud Storage

                      Adobe is modernizing the Creative Cloud storage experience and will discontinue Creative Cloud synced files in 2024 for Creative Cloud […]

                      Secure Enclave

                      What is Secure Enclave, and What Can Researchers Do with It? 

                      Secure Enclave supports research with Protected Health Information and Controlled Unclassified Information which have specific security requirements specified by federal […]

                      Related:

                        Proctorio

                        Best Practices for Using Proctorio in Face-to-Face Classes

                        Proctorio is UTK’s current proctoring tool for exams delivered via the Canvas Quiz tool. While Proctorio is primarily intended for […]

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                          Canvas Course Shell for Spring 24

                          Winter Mini-Term and Spring 2024 Canvas Course Availability

                          Winter Mini-Term 2024 and Spring 2024 Canvas course shells were created on November 3. Please be sure you are assigned […]

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                            Clicker Registration

                            Clicker Registration — Are you seeing red? It’s not too late to register!

                            Most faculty allow students a two-week grace period for registering their clicker device; however, many students forget to complete this […]

                            Related:

                            October 2023

                            New AI on ISAAC

                            New AI Tennessee Initiative Resources Available on ISAAC Cluster

                            High-performance computing resources for AI Tennessee Initiative projects are available on the ISAAC Next Generation cluster (ISAAC NG). These resources […]

                            Related:

                            New Learning Library, with an illustration showing items on a large shelf.

                            New Information Security Learning Library 

                            We have been sharing weekly security articles with the campus since 2010. That’s approximately 500 security messages to help keep […]

                            Related:

                            Update – Zoom AI Companion

                            Zoom recently announced the release of its new AI Companion. Zoom’s AI Companion can analyze a Zoom cloud recording and add searchable chapters, assist in creating […]

                            Zoom Updates

                            Quarterly Zoom Desktop App Update

                            Required updates on 11/4/2023 If you missed the previous announcements, the Zoom Quarterly Software Lifecycle Policy has been implemented. View […]

                            911, caduceus and image of someone dialing a phone.

                            911 and Your Campus Phone

                            As the campus transitions to using RingCentral’s cloud-based telephone service, we would like to emphasize the importance of the 911 […]

                            Beware of Phishing Text

                            Beware of Phishing Texts

                            As we observe October Security Awareness month, OIT has recently seen a rise in phishing sent via text messaging targeting our […]

                            DMS Updates

                            Digitizing Movies for Use in Course Instruction

                            During a recent audit of Digital Media Services (DMS) processes, the Office of Innovative Technologies (OIT) and UT Libraries determined […]

                            Related:

                            AI in Higher Ed Symposium, icon of a video player button

                            Did You Miss the AI in Higher Ed Symposium?

                            Session Recordings are Now Available The AI symposium brought together educators, students, researchers, administrators, and industry experts to delve into […]

                            Verizon Cellular Options Activated for More Locations on Campus

                            In July 2023, the University of Tennessee, Knoxville, and Mobile Communications of America Inc. (MCA) commissioned five areas of campus […]

                            Related:

                              Turnitin logo; text: new similarity report

                              New Turnitin Similarity Report

                              On October 18, Turnitin launches its updated Similarity Report. Turnitin Similarity is UT, Knoxville’s supported similarity checker tool for files […]

                              Related:

                                Microsoft Teams

                                Microsoft Teams: Security Best Practices 

                                Manage Team Membership Keeping your Microsoft Team membership up to date is essential as team members come and go. Updating […]

                                Understanding NVivo’s Functionality in Qualitative Research

                                NVivo is a powerful software tool designed to assist in managing, organizing, and analyzing qualitative data. While it might initially […]

                                Zoom Security Precautions

                                Zoom-bombing is a term for when individuals “gate-crash” Zoom meetings. These uninvited guests could share their screens, make disturbing posts […]

                                Image showing 3 documents with labels: Plan A with Canvas logo; Plan B with email icon; and Plan C.

                                Course Backup Planning

                                The best-laid plans all have a backup. Ensure you have the most vital course information saved as a backup to […]

                                Related:

                                Top Five Tips, shows a classroom with an intructor and students with a lock overlaid on the image.

                                Top 5 Tips to Stay Secure in Classrooms

                                Staying secure in your classroom keeps you and your students’ data safe while ensuring your classroom technology runs more smoothly. […]

                                Related:

                                Protecting Your Research Data: Data Types, Software Tools, and Products

                                Researcher’s Guide to Sensitive Information

                                OIT High Performance & Scientific Computing, OIT Research Computing Support, and the Office of Research, Innovation, & Economic Development have […]

                                Security Training, icon in the center with a checkmark, and varios icons - lock, system, clock, people

                                Security Training Picks from OIT

                                Explore the following security-related courses, videos, and tutorials available to you in LinkedIn Learning, K@TE, and the Zoom Learning Center:  […]

                                Related:

                                Microsoft 365 Email Encryption

                                Send Encrypted Email with Microsoft

                                Any university email that contains the following protected or sensitive information must be encrypted: Using Microsoft to encrypt emails You […]

                                Related:

                                September 2023

                                A cyber security guide for higher ed. Graphic depicts the National Cybersecurity awareness logo alongside security locks and hands typing on a laptop.

                                A Cyber Security Guide for Higher Ed

                                What Students, Faculty, and Staff Need to Know October is a special month for online safety, especially for those of […]

                                Related:

                                Secure Enclave, HPSC, icon of connected servers

                                What Can Researchers Do with Secure Enclave?

                                Secure Enclave supports research with Protected Health Information and Controlled Unclassified Information which have specific security requirements specified by federal […]

                                Update to the OIT HelpDesk Phone Queues

                                As part of the ongoing effort to provide better support to the university community, the OIT HelpDesk is updating its […]

                                Related:

                                  UT Academic Artificial Intelligence Symposium Call for Entries

                                  AI in Higher Ed: Transforming the Teaching and Learning Experience

                                  Save the Date: Friday, September 22, 2023 Plan to attend and participate in the conversations at the AI in Higher […]

                                  UT Verse, graphic depicts a text chat screen with hands holding a mobile device.

                                  Introducing UT Verse: A ChatGPT and AI Sandbox for Campus 

                                  OIT is excited to share some news that will significantly impact how we approach innovation and collaboration on our campus. […]

                                  Microsoft Teams logo and person with laptop

                                  Microsoft Teams for Work – New Resources

                                  Communication. Collaboration. Organization. An all-in-one tool that can do it all and more – Microsoft Teams.  Our work environments and […]

                                  Are you connected to Wi-Fi?

                                  Get the Best UTK Wi-Fi Connection on Campus

                                  Connect to eduroam Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while […]

                                  Mac OS - security shield

                                  Antivirus for Macs: Microsoft Defender

                                  In addition to all the great offerings included with your Microsoft license, Microsoft Defender is one of them. If you […]

                                  Rise in Security Risk

                                  Rise in Security Risk

                                  The UTK and UT System Administration cybersecurity teams have seen a recent uptick in attempts and threats to our organization. […]

                                  Report Suspicious Emails to OIT

                                  Cybercriminals know the best strategies for gaining access to the university’s sensitive data. There are several tricks to spotting a […]

                                  Research Support, image of a hand plotting points on a chart.

                                  Research Computing Support for Faculty, Staff, and Students

                                  Are you a researcher and need help performing statistical analysis, analyzing data, or creating survey questions? OIT offers customized assistance […]

                                  Updates to Classrooms.utk.edu, images of present screen, laptop

                                  Visit the Enhanced classrooms.utk.edu Resource

                                  We’ve heard your suggestions and made several enhancements to our classroom technology resource webpage. Visit classrooms.utk.edu to find additional and […]

                                  UTK Annual Compliance Training

                                  On September 12, 2023, K@TE will send eligible employees an email listing their required courses for the Clery Act, Code […]

                                  Classroom Training

                                  OIT Can Schedule Class Lecture Recordings for You in Select Large Lecture Halls

                                  Are you teaching in one of these large lecture halls and would like to have your class recordings automatically scheduled? […]

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                                  Mathematica, software logo

                                  Featured Research Software: Mathematica

                                  Mathematica is available for download for all UTK, UTS, and UTHSC students, faculty, and staff from the University of Tennessee […]

                                  Brush up on Clickers PointSolutions workshops, Clickers

                                  PointSolutions Virtual Workshops

                                  Are you new to clickers this semester or just need a refresher on how to set up clickers for your […]

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                                  What Is High-Performance Computing?

                                  High-performance computing (HPC) generally refers to the practice of aggregating computing power in a way that delivers much higher performance […]

                                  Related:

                                  BlueSky Statistics, logo on blue background

                                  OIT to Begin Supporting BlueSky Statistics

                                  OIT now supports BlueSky Statistics, an open-source alternative to SPSS and R Studio. BlueSky Statistics provides researchers with a point-and-click […]

                                  Resume Revamp

                                  Resume Revamp: Learn the Secrets of Word and the ATS Systems 

                                  The Center for Career Development and Academic Exploration and the Office of Innovative Technologies have teamed up for a virtual […]

                                  Related:

                                    Available software: image of a laptop and keyboard

                                    Software for Faculty, Staff, and Students

                                    UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

                                    August 2023

                                    ISAAC Workshop Series

                                    Fall 2023 HPSC Workshops

                                    OIT High Performance & Scientific Computing will host a workshop series this semester. These sessions aim to train new users […]

                                    Related:

                                    Microsoft Teams Event

                                    Microsoft Teams Event! Coming to Campus September 12

                                    We are pleased to announce a special on-campus Microsoft Teams Event on Tuesday, September 12.  The presenters who represent Microsoft, […]

                                    Upcoming Changes OIT HelpDesk

                                    OIT HelpDesk Closed for Labor Day

                                    The OIT HelpDesk will be closed on Monday, September 4, for Labor Day. While the university is closed, OIT will continue […]

                                    Download the Tennessee App Today!

                                    With another busy fall semester starting up, be sure you have everything at your fingertips. Use the Tennessee app to […]

                                    Canvas Training for Students 

                                    This new, self-paced, asynchronous workshop was designed to help UT students learn about Canvas and gain comfort within this learning […]

                                    Related:

                                      Ready for fall?

                                      Start of Semester Last-Minute Checklist 

                                      In case you have been away for the summer, we have created a quick checklist to ensure your technology is […]

                                      Zoom logo with airplane wings

                                      Attend a Zoom Test Flight

                                      Aug 21 or Aug 22Sign in any time during open testing hours! Test Flights provide faculty and students an opportunity […]

                                      Kahoot! interactive learning games

                                      Kahoot Training and Pilot for UTK Faculty

                                      Kahoot allows you to create, share, and play interactive games with your students in face-to-face, online, or asynchronous online classes. […]

                                      Clicker Drop-In Help

                                      Clicker Support for Instructors and Students

                                      Are you new to Clickers this semester? Do you need a refresher setting up Clickers for your course? As you […]

                                      Submit your requests today!

                                      Don’t Delay! Submit Your Requests Today!

                                      Do you plan on showing films in your class next semester? Do you need part of a book scanned, too? […]

                                      Related:

                                      UT Academic Artificial Intelligence Symposium Call for Entries

                                      AI in Higher Ed: Transforming the Teaching and Learning Experience – Call for Entries

                                      The Office of the Provost, OIT High Performance & Scientific Computing, and the College of Emerging and Collaborative Studies will […]

                                      Adobe logo with icons

                                      Adobe Software Renewals

                                      Renew your Adobe subscription for Creative Cloud and Captivate before August 31, 2023, to prevent an interruption of service. How […]

                                      image of the OIT Website, highlighting Chat, Phone, Online

                                      How to Request Help from OIT

                                      Whether you need assistance with Duo, UT email, network, software, hardware, or anything else related to using your technology, reach out […]

                                      Zoom Updates

                                      Important Reminder: Update Your Zoom Desktop App #2

                                      If you missed the previous announcements, the Zoom Quarterly Software Lifecycle Policy has been implemented. August 5th was the most […]

                                      July 2023

                                      UT Bioinformatics Symposium

                                      Call For Presentations: Bioinformatics Research Computing Symposium

                                      The Office of Innovative Technologies (OIT) High Performance & Scientific Computing (HPSC) group will host a 2023 Bioinformatics Computing Symposium […]

                                      Related:

                                        Does Your New Hire Need a NetID?

                                        You can help your new hires obtain timely access to IT resources by completing the IRIS Transaction: ZPHRRECORD000 – Record […]

                                        Related:

                                        Panopto, Create button

                                        Record, Edit, and Host Videos with Panopto

                                        Panopto is UT Knoxville’s cloud-based video service that allows you to record, share, review, and edit video captures from your […]

                                        Here’s the Skinny on Microsoft Office

                                        Have you ever wondered why some faculty in your department have access to Microsoft Office and others don’t?  Microsoft licensing […]

                                        Sign In Changes for UT MATLAB Users

                                        MathWorks recently changed how students, faculty, and staff log into MathWorks to download the MATLAB software. Starting in July, all […]

                                        New Student Resources

                                        Resources for New Students

                                        The Office of Innovative Technologies (OIT) can answer your questions about passwords, Duo (two-factor), email accounts, software, wired and wireless […]

                                        Related:

                                        UDL with Dr. Bob, head shot of Dr. Bob

                                        Test Drive UDL with Dr. Bob

                                        Our OIT Faculty Fellow, Professor Bob DuBois (a.k.a, Dr. Bob), continues advocating for universal design for learning (UDL) principles in […]

                                        Related:

                                        June 2023

                                        Two computer screens displaying images of teaching tools

                                        Request OIT Instructional Technology Help

                                        Instructional technology offers numerous benefits to the education process, including creating engaging and effective learning experiences, better access to information, […]

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                                        Panopto logo with a down arrow

                                        Panopto Update Required for Macs

                                        On July 20, 2023, Panopto will require Panopto for Mac clients to upgrade their Panopto app to version 13.0.0. Panopto […]

                                        Level Up Your Teaching Skills with LinkedIn Learning

                                        Have you planned your summer professional development goals yet? As educators, we understand the importance of continuous learning to enhance […]

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                                        AI ChatGPT, decorative background

                                        Campus Resource for ChatGPT

                                        Not sure what ChatGPT is or why Artificial Intelligence (AI) may be significant to you? Then check out the Emergence […]

                                        AI, shield with lock, academic building from the UTK campus

                                        AI Update for UT Knoxville

                                        The need for Artificial Intelligence (AI) has continued to grow on our campus and throughout Higher Education institutions worldwide. The […]

                                        Welcome, New Vols

                                        Whether you are new to UT or have changed roles, OIT has resources for our new faculty, staff, and students […]

                                        More Microsoft 365 Topics in June

                                        We’ve had some great discussions and feedback from our May workshop attendees. Let’s keep the conversations and discovery going with […]

                                        Choose eduroam

                                        UT WIRELESS NETWORKS: What are they, and which one is best for you?

                                        If you haven’t thought about the wireless network you connect to on campus, you should. OIT provides two different Wi-Fi networks […]

                                        Canvas course shells for fall

                                        Fall Canvas Course Shells Now Available

                                        If you are ready to start your 2023 Fall course development in Canvas, the course shells are ready!  Instructor Resources: Canvas Semester Start Checklist Structure Your […]

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                                        Canvas Analytics

                                        Engaging Students in Canvas Using Course Analytics

                                        This article provides a short guide on how instructors can engage their students while using Canvas for teaching and learning. […]

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                                        Two people looking at a laptop

                                        Information for Folks Who Support Orientation

                                        Does your office support and interact with students during Orientation? Are you an advisor fielding questions from new and transfer […]

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                                        cell phone and finger selecting something on the screen

                                        Not Much Can Happen in Just Twenty Minutes, Right?

                                        Research (Benjamin, 2002; Bunce, Flens, & Neiles, 2010; Burns, 1985) suggests that the span of students’ attention can rapidly dwindle […]

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                                        Engaging Course Strategies

                                        Canvas Tools to Help Students Stay Organized and Manage Time

                                        As you prepare your courses to teach this Fall semester, whether on campus, online, or both, these three tips for […]

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                                        What's New in Wordstat

                                        What’s new in WordStat versions 2022 and 2023

                                        WordStat by Provalis Research is an easy-to-use and flexible content analysis package that allows the extraction and analysis of information […]

                                        Zoom logo with airplane wings

                                        Join Us Online for Summer 2023 Zoom Test Flights 

                                        Test Flights provide faculty and students an opportunity to join an online meeting and test the communication tools available to […]

                                        Classroom Tips, Instructor teaching at the podium.

                                        Classroom Technology Tips: What are Interactive Whiteboards? 

                                        Traditional dry-erase whiteboards can be a simple and effective way to amplify your instruction. However, dry-erase markers tend to dry […]

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                                        Turnitin logo and Instructor Accounts

                                        Turnitin Instructor Accounts

                                        Instructors who use Turnitin for text matching their students’ work submitted through Online@UT (Canvas) may also be interested in a […]

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                                        Teaching This Summer? Use classrooms.utk.edu 

                                        Are you teaching in a new classroom this summer and need help with the technology? Use the classrooms.utk.edu website. You’ll find […]

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                                        May 2023

                                        Secure File Transfer with Globus

                                        Good news for HPSC ISAAC Next Generation researchers: Did you know that OIT has a subscription to Globus for the […]

                                        OIT HelpDesk Hours

                                        The OIT HelpDesk will be closed on May 20 for Memorial Day. While the university is closed, we will continue […]

                                        Traveling this Summer? Follow These OIT Tips

                                        1. SAFE SURFING WHILE TRAVELING Top Travel Tech Tips While we may be taking a break from school (and work) […]

                                        Academic AI Symposium Call for Entries

                                        Attend the Artificial Intelligence Research Computing Symposium

                                        The Office of Innovative Technologies High Performance & Scientific Computing (HPSC) group, in partnership with the Office of Research, Innovation, […]

                                        NETREG, Survey Time, netreg.utk.edu

                                        Classify Your Devices Annually

                                        The Network Classification system is back online! This system helps UT maintain accurate records of the information stored, viewed, or […]

                                        esri Training

                                        Esri Academy Training Available

                                        If you are looking for Geographic Information Systems (GIS) training, Esri has many e-Learning resources to supplement your on-campus GIS […]

                                        Abaqus available for ISAAC

                                        HPSC: ABAQUS Available for ISAAC

                                        A commercial license for ABAQUS, a computer-aided engineering suite based upon finite element analysis (FEA), is available through UT with […]

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                                        Students: Check Your Tech Before Finals

                                        Finals are just around the corner. As you think about the end of the semester, consider using this checklist to […]

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                                        Students: Prepare for Life After UT

                                        Congratulations Grads!  With graduation just around the corner, you may be wondering what you will have access to (and for […]

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                                        checkmark, Canvas logo

                                        Canvas Semester End Checklist

                                        As the semester comes to a close, consider the following helpful tips for your Canvas course sites. All tips are […]

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                                        Updates to Canvas

                                        What’s New in Online@UT (Canvas)

                                        Look for these new features coming to Online@UT (Canvas) this summer: Canvas Assignments: Submit on Behalf of Student Available on […]

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                                        Summer Workshops

                                        Register for OIT Summer Workshops

                                        We offer live Zoom sessions and self-paced online training to meet your learning needs. Keep learning throughout May, June, and […]

                                        Protecting Your Research Data: Data Types, Software Tools, and Products

                                        New Resources for Researchers

                                        OIT High Performance & Scientific Computing, OIT Research Computing Support, and the Office of Research, Innovation, & Economic Development have […]

                                        April 2023

                                        Canvas help new hours

                                        Canvas-Zoom Help Room Open

                                        We are online for you for the month of May: Join the live Zoom Room by clicking on the link […]

                                        Check With Us Before You Buy

                                        As the end of the fiscal year approaches, we wanted to remind you to check with OIT before buying or […]

                                        Academic AI Symposium Call for Entries

                                        Call For Presentations: Artificial Intelligence Research Computing Symposium

                                        The Office of Innovative Technologies High Performance & Scientific Computing (HPSC) group, in partnership with the Office of Research, Innovation, […]

                                        OIT logo

                                        OIT Announces Name Change: The Office of Innovative Technologies

                                        We’re amazed every day by the great work of UT’s faculty, staff, and students – and as the University continues to […]

                                        Students Registered for Clickers but Not Seeing Their Grades

                                        Disruption of Service from Echo360(PointSolutions)

                                        On Wednesday, April 12th, we were alerted to an unannounced system update within the PointSolutions interface. Echo360 enabled an update […]

                                        Turnitin logo and a person offering up a paper

                                        Learn Turnitin Similarity

                                        Introduction to Turnitin | May 1 and May 16  Turnitin Similarity is UT Knoxville’s supported similarity checker and plagiarism detection […]

                                        Changes & Updates: Email Service for Staff Retirees and Alums

                                        Last fall, the University announced the decision to discontinue email services for staff retirees and alums. Our goal has always […]

                                        Replace Text

                                        Dan Harder Named Chief Academic Technology Officer

                                        Dan Harder has been selected to serve as the University of Tennessee, Knoxville’s chief academic technology officer and deputy chief […]

                                        March 2023

                                        Classroom Tips, Instructor teaching at the podium.

                                        Classroom Technology Tips: Start a New Cynap Presentation

                                        At the start and end of each class, we recommend that you do a soft reboot of your Cynap. This […]

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                                        ChemDraw Pro Suite 22 and ChemDraw logo

                                        Chemdraw Professional Suite 22

                                        ChemDraw Professional from PerkinElmer is the complete scientifically intelligent drawing tool for chemists and biologists to create publication-ready drawings for […]

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                                        SAS logo

                                        Featured Research Software: SAS 9.4 TS1M8 

                                        SAS is a statistical software suite developed by SAS Institute for data management, advanced analytics, data access, and data visualization. […]

                                        End of Semester Assessment Planning, Canvas Logo, check marks, and someone circling a date on a calendar.

                                        End of Semester Assessment Planning

                                        It’s not too early to begin planning your end-of-semester course activities. Here are a few suggestions on Canvas tools, Gradebook […]

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                                        LinkedIn Learning, LinkedIn Learning logo and audio speaker icon

                                        LinkedIn Learning is On the Air

                                        Are you are seeking a fun and engaging way to expand your knowledge and skills? Look no further than LinkedIn […]

                                        Support for Research Proposal Development from OIT High Performance & Scientific Computing

                                        OIT High Performance & Scientific Computing (HPSC) provides research computing resources and services to the University community, including: ISAAC is […]

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                                        Non-Phishy Emails, Spam filters

                                        Gmail Spam Filter Settings

                                        In a recent Vol Update, the Office of Innovative Technologies reminded students using Gmail to check their spam folder to […]

                                        Canvas Course Shells for Summer

                                        Canvas Course Shells Now Available

                                        If you are ready to start your 2023 Mini-Term and Summer course development in Canvas, the course shells are ready!  […]

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                                        Mic/Nite talks by utk faculty, PK, powered by PechaKuchca, 20 images x 20 seconds

                                        Faculty Present 20 slides, 20 seconds at Spring Mic/Nite

                                        You don’t want to miss this fun night!

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                                        Take LinkedIn Learning with You on Spring Break

                                        LinkedIn Learning has more than 15,000 videos and many audio-only trainings. During Spring Break, take time to watch videos on […]

                                        Happy Graduate and Professional Student Appreciation Week!

                                        OIT is pleased to offer many services for graduate students and those who serve them in their studies, including: Research Support […]

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                                        Spring Cleaning for Your Digital Office

                                        It’s the time of year when you clean out your garage and closets and toss out and donate items that […]

                                        Be Safe Online Over Spring Break

                                        While we may be taking a break from school (and work) during Spring Break, the bad guys are hard at […]

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                                        ArcGIS ArcMap Software

                                        Transition ArcMap Content by May 2023

                                        Esri has announced that ArcMap version 10.8.2 is the final update for the ArcMap software package. We recommend that ArcMap […]

                                        OIT Can Help Solve Your Training Needs

                                        OIT offers training development assistance to departments at the University of Tennessee, Knoxville.   Do you need help with…  Developing or […]

                                        UDL, Universal Design for Learning

                                        Try This: Universal Design for Learning (UDL) for PDF’s

                                        If you use PDFs in your course materials, be sure to convert them to a searchable format! It makes the […]

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                                        MIcrosoft Certificates

                                        LinkedIn Learning Helps You Prep for Certifications 

                                        LinkedIn Learning and Microsoft continue to provide users with new opportunities to learn, grow, and expand their horizons. LinkedIn Learning […]

                                        Classroom Technology Tips

                                        Classroom Technology Tips 

                                        Mac Not Playing Sound Over Classroom Speakers? Is your Mac connected with HDMI in the classroom no longer playing sound […]

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                                          Zoom Sign Language Enhancement View

                                          New Zoom Feature — Sign Language Interpretation View 

                                          Zoom releases new features and fixes often, and we encourage users to keep Zoom up to date on their devices […]

                                          Unicheck Going Away

                                          Unicheck to Turnitin File Migration 

                                          Within Online@UT (Canvas), all student assignment files submitted using the Unicheck Plagiarism Detection and Prevention tool will be migrated to […]

                                          February 2023

                                          Your Voice Matters

                                          OIT Customer Satisfaction Survey Now Open

                                          With the recent change in OIT leadership, we are taking a fresh look at the campus technology services available to […]

                                          OIT Service Portal Webpage

                                          Improvements to the OIT Service Portal

                                          We are excited to announce that on March 1, help.utk.edu will receive a face-lift that includes the re-launch of an […]

                                          Canvas Catalog and Logo

                                          OIT Training Available in Canvas Catalog 

                                          Exciting news! OIT Online Self-Paced Workshops have moved to Canvas Catalog, UT Knoxville’s outreach learning platform with its own Canvas […]

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                                            Canvas Catalog and Logo

                                            OIT Training Available in Canvas Catalog  #2

                                            Exciting news! OIT Online Self-Paced Workshops have moved to Canvas Catalog, UT Knoxville’s outreach learning platform with its own Canvas […]

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                                              Choose eduroam

                                              Use eduroam for the Best Experience in the Classroom

                                              Over the past several months, OIT has been improving the eduroam Wi-Fi network on campus to allow for faster speeds […]

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                                                Classroom Technology Tips

                                                Classroom Technology Tips

                                                Have You Tried Restarting?  It may sound like a joke, but restarting technology is frequently the best way to fix […]

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                                                Newsletter signup

                                                Stay Up to Date with OIT and Campus Supported Technologies

                                                “Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

                                                Zoom Updates

                                                Important Zoom Software Update Required

                                                As previously reported, the Zoom Quarterly Software Lifecycle Policy has been implemented. This policy will assist all desktop, laptop, and […]

                                                Workshops We Think You'll Love

                                                Workshops for Students from OIT

                                                As the semester gets into full swing, OIT has you covered with workshops to help students with projects and class assignments.   […]

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                                                Contact Desktop Support

                                                Need Help with Your CUP Computer Selection?

                                                This year, are you eligible for a new computer from the Faculty/Staff Computer Upgrade Program (CUP)? Are you having trouble […]

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                                                Kahoot! interactive learning games

                                                Engage Your Face-to-Face & Online Students with Kahoot! 

                                                The 2023 Kahoot! Pilot for UTK Faculty is underway! OIT has secured a limited number of instructor licenses to gauge […]

                                                January 2023

                                                Changes

                                                Changes to T-Storage H: and I: Drives

                                                Watch for changes on 1/31 thru 2/7OIT will be moving T-Storage to a new storage service. During the move, access […]

                                                here to help you, book to computer with face

                                                Search the Knowledge Base for Technology Answers

                                                In the Knowledge Base, you can find step-by-step instructions and detailed information on university-provided technology. Here are some of the […]

                                                ISAAC Workshop Series

                                                Spring 2023 HPSC Workshops

                                                OIT High Performance & Scientific Computing will host a workshop series this semester. These sessions aim to train new users […]

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                                                Computer Upgrade Program 2023

                                                2023 Computer Upgrade Program

                                                The last date to order FY23 CUP equipment is March 13, 2023 The FY23 Computer Upgrade Program (CUP) is an […]

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                                                Are you connected to Wi-Fi?

                                                Get the Best UTK Wi-Fi Connection on Campus

                                                Connect to eduroam Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while […]

                                                Icons of instructor, camera, chat

                                                Onboarding New Faculty, Instructional Staff, or GTAs? Make Sure They Get This Website

                                                OIT has specific help for Faculty, Instructional Staff, and GTAs. Make sure all your new folks check out the Just […]

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                                                New Plagiarism Checker Image

                                                New Plagiarism Detection/Prevention Tool

                                                Starting this Spring semester, we will have a new plagiarism detection/prevention tool integrated within Online@UT (Canvas). After a recent bid […]

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                                                Teaching and Learning Technologies New Listserv

                                                Listserv Changes

                                                In an effort to be more inclusive of all teaching tools offered by OIT, the Canvas listserv will be archived and a […]

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                                                What’s New in SPSS 29

                                                SPSS Statistics 29 introduces new statistical tests, new procedures, and functional enhancements that will improve everyday usability. Linear OLS alternatives […]

                                                Qualtrics Surveys

                                                How to Create New Qualtrics Directories

                                                Qualtrics now uses Directories (formerly Contacts) to create mailing lists instead of Contacts. To access Directories, click on the Main […]

                                                How to Set Up Your New Phone

                                                If you’ve recently gotten a new phone soon, here are some recommendations for a smoother experience setting up your new […]

                                                What Can OIT Do for You?

                                                OIT supports all things technology on campus. Whether you’ve just arrived on campus or beginning the new school year ready to take […]

                                                Technology Enhanced Classrooms

                                                Learn the Technology in Your Classroom

                                                As you prepare for the start of the semester, feel confident in how to use the technology in your classroom. […]

                                                Eduroam faster stronger wifi

                                                Upcoming Changes to eduroam

                                                OIT is moving to a new Wi-Fi standard on January 4, 2023, to provide a better experience when connecting to […]

                                                December 2022

                                                No Text

                                                Faculty: Working on Your Course Sites Over the Break?   

                                                Check out these Online@UT (Canvas) resources:  Complete the online Canvas Training for Faculty at your own pace (requires NetID/Password).  Explore […]

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                                                Before you sign off for the winter break...

                                                Shutting Down, Signing Out, and Logging Off  

                                                We have a few reminders for you before you unplug for a well-deserved break.   Don’t forget to:  Create an Out […]

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                                                LinkedIn Learning Audio-Only Presentations

                                                You don’t always have time to watch a video. Sometimes, you want to learn while you’re driving, exercising, or working […]

                                                HelpDesk Holiday Hours

                                                Holiday Hours for OIT Services in the Commons

                                                The OIT HelpDesk and Student Computer Support at Hodges Library will close at 5:00 PM on Friday, December 16, and […]

                                                Prepare Now

                                                Final Exam Success Strategies for Instructors

                                                To make sure your exam administration is secure and successful, review the OIT Instructional Support documentation and tips to create […]

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                                                November 2022

                                                macOS Proceed with Caution

                                                macOS Ventura: Wait Before You Update 

                                                Apple has released its latest desktop operating system, macOS Ventura, also known as macOS 13.  Hmmm …, lucky 13?  As always, […]

                                                Chrome logo and zoom logo

                                                New Zoom App for Chromebooks

                                                Do you attend your Zoom class via a Chromebook? We have some important app news to share.  Zoom has ended […]

                                                What’s New in QDA Miner Version 6.0

                                                Use QDA Miner’s mixed methods software package for analyzing a combination of qualitative and quantitative data. The new capabilities in […]

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                                                Online Forms with Workflow

                                                Have you been looking for a solution for an online form creation tool that routes through a custom workflow? OIT […]

                                                October 2022

                                                Renew Your tiny.utk.edu Web Links Annually

                                                Create, manage, assign owners, and delete old Tiny URLs in one convenient location. To maintain and clean up obsolete tiny […]

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                                                Cybersecurity Awareness Wrap-Up

                                                Be Cyber Smart, Recapping October Security Tips

                                                Ransomware can be scary, but you can outsmart cyber criminals. Back up your data and mitigate the threat of a […]

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                                                Collaboration Tools for Student Success

                                                Does your class meets in person or online and need to get together with classmates outside of class? OIT provides […]

                                                Two Factor Authentication for Alumni & Retirees

                                                Upcoming Changes to UT Email Service and Google Storage

                                                As many of you know, we support a dual environment with Microsoft and Google for email, collaboration, file storage, and […]

                                                New Google Quotas

                                                New Google Quotas Coming Soon

                                                Google has implemented new storage limits for their higher education plans, and they have removed the unlimited option. Because of […]

                                                Support for Your Research

                                                Looking for Help with Your Research Project?

                                                Are you a researcher and need help creating survey questions or analyzing data? OIT offers customized assistance on advanced statistical […]

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                                                Photo of Dr. Bob Debois, UDL, Universal Design for Learning

                                                Universal Design for Learning: Deeper Conversations

                                                Sessions from 2-3 p.m. (ET) on 9/27, 10/25, & 11/15 Register for one or all of these sessions here. Our OIT Faculty Fellow, Dr. […]

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                                                Plan to Attend Spring Mic/Nite

                                                Don’t miss this unique opportunity to hear mini-lectures from 10 of our faculty scholars on a variety of disciplines and […]

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                                                ArcGIS ArcMap Software

                                                Esri Training and Changes to ArcMap 

                                                The Esri ArcGIS Training Catalog is a set of online learning and training resources covering the entire spectrum of the ArcGIS […]

                                                Origin Pro Graphing and Analysis

                                                What is new in OriginPro 2022b?

                                                OriginPro is a popular graphing and data analysis software that provides a comprehensive solution for scientists and engineers who need […]

                                                OIT Training

                                                Focus on Training

                                                Learn new skills and software packages with the help of OIT Training. Our hands-on, live Zoom workshops, self-paced online training, […]

                                                Qualtrics Surveys

                                                Creating a Survey, But Not Sure Where to Start? 

                                                Are you using a publicly available survey tool, such as SurveyMonkey? Consider trying Qualtrics (OIT’s officially supported survey tool) for your next […]

                                                September 2022

                                                Need to Make Changes in Your UT WordPress Site?

                                                Whether or not you’re new to website maintenance, there is always a new hurdle to jump. If you’re running WordPress […]

                                                Clicker Registration Update

                                                Students Registered for Clickers but Not Seeing Their Grades?

                                                The most common problem when using clickers in class is that students are registered and responding but do not see […]

                                                Zoom Updates

                                                LiveOnline@UT (Zoom) Updates & Reminders

                                                Live Transcript In all Zoom Meetings On Monday, September 26, OIT will enable live transcription for all meeting hosts, including […]

                                                Latent variable model text and laptop image

                                                Expert Help Available for Latent Variable Models

                                                In statistics, latent variable models relate an unobservable variable or construct to a set of directly measured indicator variables. Through […]

                                                Best Practices for Recording Your Face-to-Face Class

                                                Best Practices for Recording Your Face-to-Face Class

                                                Inform your students (multiple times if possible) that you will be recording your class for their later review. Add a […]

                                                Get Your Clicker Points

                                                Waiting to Register Clickers Means Losing Out on Grades

                                                Most instructors have a deadline of two weeks after the start of classes for students to register their clickers. Some […]

                                                Hosting

                                                OIT Web Hosting Solutions: Which One is Right for You?

                                                OIT offers web hosting for students, staff, and faculty. Whether you need to set up a site for your department, […]

                                                Mark Your Calendar: Upgrade Coming to Network Registration system 

                                                On October 5 and 6, 2022, OIT will be switching to a new Network Registration system (NetReg). This change will […]

                                                Non-Phishy Emails, Spam filters

                                                Upcoming Changes to Gmail Spam Filtering

                                                OIT is making some changes to increase Gmail security, which could result in more emails landing in your spam folder. […]

                                                August 2022

                                                Get Started with LinkedIn Learning

                                                Special Sessions: Introduction to LinkedIn Learning

                                                How many times have you been stuck Googling a technology solution late at night or when you are alone? Do […]

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                                                Upcoming Changes OIT HelpDesk

                                                OIT HelpDesk Closed for Labor Day

                                                The OIT HelpDesk will be closed on Monday, September 5 for Labor Day. While the university is closed, OIT will continue […]

                                                ISAAC Workshop Series

                                                Fall 2022 HPSC Workshops

                                                OIT High Performance & Scientific Computing will host a workshop series this September. These sessions aim to train new users […]

                                                Supporting You

                                                Are You New to UT and Want to Request OIT Services?

                                                The OIT Client Service Portal (powered by TeamDynamix) is where UT Knoxville faculty, staff, and students submit requests for help […]

                                                Recent Updates: Echo360 PointSolutions (formerly TurningPoint)

                                                Over the summer, PointSolutions made several major changes that you need to know.  Update Your Software The TurningPoint app is now […]

                                                You are the TARGET! (No…really…you ARE!)

                                                Over the summer, several students have fallen victim to phishing scams. Collectively, they have lost thousands of dollars from some […]

                                                Antivirus shield

                                                Changes to Antivirus and Malware Protection

                                                The University’s contract with Malwarebytes expires this month. Effective August 17, 2022, the Office of Innovative Technologies recommends using Microsoft […]

                                                UTK Canvas Course Template and UDOIT

                                                After running the UTK Canvas Course Template through the new UDOIT accessibility checker, we discovered and fixed several accessibility issues […]

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                                                MATLAB, image of software uploading on a monitor

                                                MATLAB Installation and Renewal—No Activation Code Needed

                                                MATLAB requires re-activation on a personal PC after July 31, 2022. MATLAB activation no longer requires using an activation code […]

                                                Clicker Drop-In Help

                                                Students: Get Help Setting Up Your Clickers

                                                Do you have a clicker or need to use your phone to give responses in class? Then stop by our virtual […]

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                                                Zoom Updates

                                                Is Your Zoom Client Up-to-Date?

                                                Zoom will implement its new Software Lifecycle Policy on November 5th for all products and services. Users running a Zoom client older than […]

                                                Akindi logo

                                                Akindi Importer Assists with Question Banks and Quizzes

                                                The Akindi Importer is available and supported as the newest addition to our assessment tool suite within Online@UT (Canvas). The Akindi Importer […]

                                                July 2022

                                                -omics symposium

                                                Save the Date: -omics Symposium September 16, 2022

                                                Mark your calendar to attend the second annual -omics Symposium on Friday, September 16, 2022. Building on the community discussions from last […]

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                                                UDL Consultation with Bob DuBois

                                                Universal Design for Learning (UDL) in Higher Education

                                                Bob DuBois, Senior Lecturer and Associate Director for Undergraduate Studies in the department of psychology and OIT Faculty Fellow, continues […]

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                                                OIT Webcasting Can Help Enhance Your Live or Recorded Event!

                                                Why settle for a simple Zoom call when OIT Webcasting services can help facilitate the live component of your event? […]

                                                Learn to Make Your Online Courses Accessible with UDOIT

                                                Online courses broaden our ability to reach a wide variety of students, but they can also serve as barriers when the students who need them are unable to access and use online materials we offer.

                                                Dunford Demolition and Ring Central

                                                More Departments Moving to RingCentral 

                                                Due to the upcoming demolition of Dunford Hall, OIT will be transitioning several locations from the current campus telephone services […]

                                                Akindi logo

                                                Akindi Importer Replacing Respondus 4.0 

                                                UT Knoxville’s license with Respondus 4.0, the tool used to import quiz questions into Canvas, ends on July 31, 2022. […]

                                                LinkedIn Learning now linked to Canvas

                                                LinkedIn Learning Connected with Canvas

                                                Faculty and students expect high-quality, flexible online learning resources to help track and keep up with course work. As you […]

                                                Distributing Qualtrics Surveys: Anonymous Link vs. Qualtrics Mailer

                                                There are two primary methods of distributing Qualtrics surveys: the anonymous link and the Qualtrics mailer. The anonymous link (also […]

                                                Clickers: Mobile Response App vs. Physical Device

                                                “Clickers” is a generic term used to refer to a personal response system where an instructor can ask questions and […]

                                                June 2022

                                                Wellness Wednesday

                                                OIT WELLNESS WEDNESDAY TECH TIP: Essentials of Mindfulness and Compassion

                                                In a recent communication from the Chancellor, Dr. Plowman encouraged faculty and staff to take time this summer to recharge […]

                                                High Performance Software

                                                High Performance Software: Know What’s Available?

                                                OIT’s High Performance & Scientific Computing group (HPSC) manages and supports a variety of licensed software on ISAAC clusters in […]

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                                                Do you have a passion for technology? Come work for OIT!

                                                If you have a passion for technology and looking for a job this semester, you’ve come to the right place! […]

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                                                Panopto logo

                                                New Features Coming to Panopto

                                                On Saturday, June 25, Panopto will experience a brief downtime beginning at 9:00pm EST and running until 12:00am EST. During […]

                                                Wellness Wednesday

                                                OIT WELLNESS WEDNESDAYS TECH TIP: Use Email to Limit Distractions

                                                In support of the Chancellor’s wellness initiatives this summer, we’ll be sharing some tips to help disconnect from technology. Chancellor […]

                                                Non-Phishy Emails, Spam filters

                                                Are your emails getting caught by spam filters?

                                                Suppose your department recently created a new account with a third-party email tool, such as Emma, Constant Contact, or MailChimp, […]

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                                                Two-Factor Authentication Coming to Public Lamp

                                                On June 15, 2022, OIT will require two-factor authentication (2FA) to access the OIT Public LAMP environment (linux.oit.utk.edu). Once required, […]

                                                Wellness Wednesday

                                                OIT WELLNESS WEDNESDAYS TECH TIP: Scheduled Email Delivery 

                                                In support of the Chancellor’s wellness initiatives this summer, we’ll be sharing some tips to help you disconnect from technology. […]

                                                What’s New in Stata 17?

                                                Stata is a general-purpose software package for statistics, data management, and graphics. The recently updated Stata 17 provides 29 additional […]

                                                Zoom Like a Pro with On-Demand Training

                                                The Zoom Learning Center (ZLC) offers a growing list of on-demand courses, live training, and short videos designed to support just what […]

                                                Do You Need Help Linking or Embedding Panopto Video into Canvas?

                                                Hopefully, you are familiar with Panopto, UTK’s lecture capture platform that houses lecture recordings, digitized films for coursework, and other […]

                                                Curate a Custom Video Collection for Your Students or Staff

                                                Have you heard of the LinkedIn Learning Curator role? When you request a Curator role, you will have the ability […]

                                                ISAAC Open Legacy Cluster Transitions to SLURM

                                                OIT High Performance & Scientific Computing will decommission the Torque/Moab job scheduler and workload manager on the ISAAC Open Legacy […]

                                                May 2022

                                                Microsoft Mondays Continue Thru June

                                                Discover more about Microsoft 365 each Monday over Zoom, beginning at 9:00 am through June. Learn about available applications and […]

                                                Changes to the on-campus SMTP service

                                                If you are sending email through a server, copier, or UPS, or with an app or service using the on-campus SMTP […]

                                                Microsoft 365 Email Encryption

                                                Using Microsoft 365 email encryption

                                                Microsoft is changing the functionality when you use encrypt in the subject of your emails to secure your messages sent […]

                                                What’s New in Online@UT (Canvas)

                                                On Wednesday, May 18th, the VitalSource Bookshelf link will be renamed to VolBooks Course Materials (VitalSource) and will link to all digital materials for […]

                                                April 2022

                                                Upcoming Changes OIT HelpDesk

                                                Upcoming Changes to the OIT HelpDesk

                                                The OIT HelpDesk has some exciting news to share! Starting in June, you’ll notice a difference when you call us.   […]

                                                Update Your Skills This Summer 

                                                Summer is just around the corner. Use that time to brush up on your technology skills, including: Canvas SAS, Python, […]

                                                Nearly There: Get Ready for Finals 

                                                Finals are just around the corner. As you think about the end of the semester, consider this checklist to help […]

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                                                Relax for Success: 5 Video Series from LinkedIn Learning 

                                                As we approach the end of the semester, it is important to remember self-care to keep yourself healthy, organized, and […]

                                                Related:

                                                Applying SPSS Fix Packs 

                                                SPSS occasionally releases software updates which they refer to as Fix Packs. These Fix Packs repair reported problems with the […]

                                                Using ArcGIS StoryMaps

                                                In addition to getting people from one place to another, maps can convey important contextual information and provide a unique […]

                                                Turning Technologies – Now Part of Echo360 

                                                The University of Tennessee’s campus-supported classroom polling system is now Echo360. What does this mean for instructors and students? While […]

                                                Check With Us Before You Buy

                                                As the end of the fiscal year approaches, we wanted to remind you to check with OIT before you buy […]

                                                Infrastructure for Scientific Applications and Advanced Computing (ISAAC) 

                                                New resources have been added to the ISAAC Next Generation (ISAAC-NG) cluster for use by all of the University of […]

                                                UT Symposium 2022 – OneUT: Making an Impact

                                                The UT Symposium is a virtual, two-day event with sessions on April 7 and April 21, 2022. The symposium will bring […]

                                                Related:

                                                Photo of Dr. Bob Debois, UDL, Universal Design for Learning

                                                Get up to speed on Universal Design for Learning (UDL) 

                                                Bob DuBois, the OIT 2021-22 Faculty Fellow for Universal Design for Learning (UDL), is offering an introductory review of UDL […]

                                                March 2022

                                                Tell Your Story with Adobe Premiere Rush

                                                In episode 15 of our Technology Connections vodcast, you can learn about how to tell your story with Adobe Premiere […]

                                                Chemdraw Pro Suite and Chemdraw logo

                                                ChemDraw Professional Suite 21

                                                PerkinElmer’s ChemDraw Professional provides scientists with an up-to-date collection of scientifically intelligent tools and an industry standard structure drawing suite […]

                                                In Memory – Jerry Riehl

                                                Jerry Riehl, 1959-2022 Jerry Riehl, a Vol for Life to the core, passed away suddenly on March 17, 2022. Jerry […]

                                                Spring Cleaning 

                                                It’s the time of year when you clean out your garage and closets and toss out and donate items that […]

                                                Canvas Catalog and Logo

                                                Discover Canvas Catalog

                                                Canvas Catalog is an outreach platform for non-credit/non-degree instructional purposes. Colleges or units may use Catalog to offer professional development, […]

                                                Related:

                                                UDL, Universal Design for Learning

                                                UDL Meets Diversity, Equity & Inclusion

                                                Universal Design for Learning (UDL) has always been about making your instruction inclusive and accessible to a diverse population of […]

                                                Let OIT Give You an Assist with Your Stats

                                                Did you know Free Throw percentages vary between NCAA men’s and NCAA women’s teams? Team statistics play a big role […]

                                                OIT Training Gives You a Slam Dunk on New Skills

                                                In March, join OIT via Zoom for workshops that will help you with Canvas, Zoom, and creativity and collaboration.  Canvas […]

                                                Reminder: QuestionPro License Expires May 31, 2022

                                                Qualtrics is now the OIT-recommended tool for web surveys. Access to QuestionPro will end on May 31, 2022. 

                                                Qualtrics Surveys

                                                Qualtrics Recommended for Web Surveys

                                                With the announcement of the new five-year agreement, its enhanced flexibility, and advanced features, Qualtrics is now the OIT recommended tool for […]

                                                Related:

                                                February 2022

                                                Adobe Spark is Now Adobe Creative Cloud Express

                                                Adobe Spark has had a name change; it’s now Adobe Creative Cloud Express! Creative Cloud Express is a web and […]

                                                On-Demand ISAAC Training

                                                ISAAC Training Available On-Demand

                                                Do you want to learn more about ISAAC or need to know how to access Open OnDemand or run jobs?  […]

                                                Related:

                                                Gift box with hearts and technology

                                                Happy Valentine’s Day from OIT

                                                For Valentine’s Day, we asked some of our team members to share the tech tools and features they LOVE. And […]

                                                Take Control of Your Learning Resources

                                                If you find yourself looking for quality video tutorials to help with a class project, look no further. LinkedIn Learning […]

                                                LinkedIn Learning logo and laptop

                                                Starting Strong with Powerful Study Skills

                                                The beginning of the semester offers you a fresh start and the opportunity to hone your personal talents and proficiency […]

                                                Related:

                                                OIT Training

                                                Take a Short Break to Learn Something New

                                                With learning tools all around campus, from the many libraries, departments, and the internet, opportunities are endless for improving instruction, […]

                                                research graphic

                                                Support for Your Research

                                                Are you a researcher and need help creating survey questions or analyzing data? OIT offers customized assistance to faculty, graduate […]

                                                Prep Your Students for Presentations

                                                Students need help learning how to present – it doesn’t come naturally! Use OIT to help your students prepare for […]

                                                January 2022

                                                Apple and Android Devices Connecting to Wi-Fi

                                                Are you back on campus and having trouble connecting to Wi-Fi? Apple and Android devices offer a privacy feature that randomizes your […]

                                                AT&T 5G Now In More Buildings On Campus

                                                In January 2022, the University of Tennessee, Knoxville, and Mobile Communications of America Inc. (MCA) activated AT&T 5G cellular service […]

                                                The FY22 Computer Upgrade Program is Now Underway

                                                About the Computer Upgrade Program The Computer Upgrade Program (CUP) is a centrally funded program designed to upgrade the computer […]

                                                Ordering Computer Equipment Just Got Easier

                                                Faculty and staff can now use the UT Marketplace to order desktops, laptops, monitors, computer accessories, office supplies, and more.  […]

                                                Zoom logo with airplane wings

                                                Mark Your Calendar: Zoom Test Flights

                                                Join us online for the Spring 2022 Test Flights  Test Flights provide faculty and students an opportunity to join an […]

                                                Isaac next generation

                                                ISAAC Next Generation: New Cluster is Now Available for General Use

                                                Infrastructure for Scientific Applications and Advanced Computing, ISAAC A new cluster, the ISAAC Next Generation or ISAAC-NG, is now available […]

                                                There’s No Security without “U”

                                                One of the most significant risks that we face is data loss. Whether it is a cyber-breach, a stolen mobile […]

                                                Laptop with Canvas logo

                                                UTK Canvas Course Template

                                                Student evaluations and anecdotal comments indicate that students put a premium on clarity, organization, and consistency when it comes to Canvas course […]

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                                                ChemDraw logo with chemistry formulas in the background.

                                                ChemDraw Professional Suite 23.0

                                                ChemDraw Professional from Revvity Signals is a comprehensive scientifically intelligent drawing tool for chemists and biologists to create publication-ready drawings […]

                                                Upcoming Changes OIT HelpDesk

                                                OIT HelpDesk Closed for Spring Recess 

                                                The OIT HelpDesk, including phone, chat, and walk-in support, will be closed on Friday, March 29, and Sunday, March 31, […]

                                                Let's Tackle Digital Hoarding

                                                From the CIO: The Rising Cost of Digital Hoarding

                                                PART III: SPRING CLEANING. Kick-start your digital clean-up by following these suggestions to help evaluate and decide which files to delete:

                                                Protecting Yourself from Phishing Scams: Students Beware!

                                                Phishing scams that target students often exploit their desire for part-time jobs or internships. Scammers craft emails that look like legitimate job providers.

                                                picture of basic OptiPoint 500 telephone

                                                Update RingCentral by February 22, 2024

                                                RingCentral recently announced minimum version requirements for anyone using the desktop client. This new policy will take effect on February 22, […]

                                                911, caduceus and image of someone dialing a phone.

                                                911 and Your Campus Phone

                                                As the campus transitions to using RingCentral’s cloud-based telephone service, we would like to emphasize the importance of the 911 […]

                                                Good Bye Google Photos

                                                Changes to Google Photos

                                                Effective February 27, 2024, the Office of Innovative Technologies will no longer provide access to Google Photos for new accounts […]

                                                UT Verse, graphic depicts a text chat screen with hands holding a mobile device.

                                                UT-Verse: New Features Now Available

                                                OIT is excited to announce upgrades to UT Verse, including Chat GPT-4. UT Verse is UT’s generative AI chat where […]

                                                Point Solutions

                                                PointSolutions is Now available for Your Canvas Course’s Navigation Menu!

                                                With the recent PointSolutions updates, a Canvas course navigation link is now available to you and your students, allowing easy […]

                                                Mplus logo

                                                What’s New in Mplus 8.10

                                                Version 8.10 of Mplus is now available on the OIT Windows Terminal Server Apps@UT. Mplus analyzes Structural Equations Models (SEM) that […]

                                                Upcoming Changes OIT HelpDesk

                                                OIT HelpDesk Closed for Martin Luther King, Jr. Day

                                                The OIT HelpDesk will be closed on Monday, January 15, in observance of the  Martin Luther King, Jr. Holiday and reopen […]

                                                Checked Your Zoom Meeting Settings Lately?

                                                With the new school year underway, we want to remind you of a few simple security settings and practices you […]

                                                Matt Williams Named Chief Information Security Officer

                                                Matt Williams has been selected as the University of Tennessee, Knoxville’s chief information security officer, starting February 1, 2024. Williams […]

                                                HelpDesk Holiday Hours

                                                Holiday Hours for OIT HelpDesk

                                                The OIT HelpDesk will close for the winter break at 10:00 PM ET on Thursday, December 21, and reopen at […]

                                                Retiring soon? Access the OIT checklist.

                                                Access to IT Services in Retirement

                                                As you plan for retirement, we want to provide some information about how your affiliation and time of services affect […]

                                                mac OS Sanomoa, wait before you update

                                                macOS Sonoma: Wait Before You Update

                                                Interim Fix Available for SPSS and macOS 14.0 (Sonoma) UPDATE: On September 26th Apple released macOS 14.0 (Sonoma). If you choose […]

                                                Point Solutions

                                                PointSolutions Update in December 

                                                PointSolutions will be updated on December 20 and 21. Please do not use the PointSolutions desktop or web applications during […]

                                                Adobe Creative Cloud Logo, text, Cloud storage changes.

                                                Upcoming Change to Adobe Creative Cloud Storage

                                                Adobe is modernizing the Creative Cloud storage experience and will discontinue Creative Cloud synced files in 2024 for Creative Cloud […]

                                                Update – Zoom AI Companion

                                                Zoom recently announced the release of its new AI Companion. Zoom’s AI Companion can analyze a Zoom cloud recording and add searchable chapters, assist in creating […]

                                                911, caduceus and image of someone dialing a phone.

                                                911 and Your Campus Phone

                                                As the campus transitions to using RingCentral’s cloud-based telephone service, we would like to emphasize the importance of the 911 […]

                                                UT Verse, graphic depicts a text chat screen with hands holding a mobile device.

                                                Introducing UT Verse: A ChatGPT and AI Sandbox for Campus 

                                                OIT is excited to share some news that will significantly impact how we approach innovation and collaboration on our campus. […]

                                                Are you connected to Wi-Fi?

                                                Get the Best UTK Wi-Fi Connection on Campus

                                                Connect to eduroam Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while […]

                                                Rise in Security Risk

                                                Rise in Security Risk

                                                The UTK and UT System Administration cybersecurity teams have seen a recent uptick in attempts and threats to our organization. […]

                                                Updates to Classrooms.utk.edu, images of present screen, laptop

                                                Visit the Enhanced classrooms.utk.edu Resource

                                                We’ve heard your suggestions and made several enhancements to our classroom technology resource webpage. Visit classrooms.utk.edu to find additional and […]

                                                Upcoming Changes OIT HelpDesk

                                                OIT HelpDesk Closed for Labor Day

                                                The OIT HelpDesk will be closed on Monday, September 4, for Labor Day. While the university is closed, OIT will continue […]

                                                Ready for fall?

                                                Start of Semester Last-Minute Checklist 

                                                In case you have been away for the summer, we have created a quick checklist to ensure your technology is […]

                                                Adobe logo with icons

                                                Adobe Software Renewals

                                                Renew your Adobe subscription for Creative Cloud and Captivate before August 31, 2023, to prevent an interruption of service. How […]

                                                Sign In Changes for UT MATLAB Users

                                                MathWorks recently changed how students, faculty, and staff log into MathWorks to download the MATLAB software. Starting in July, all […]

                                                Panopto logo with a down arrow

                                                Panopto Update Required for Macs

                                                On July 20, 2023, Panopto will require Panopto for Mac clients to upgrade their Panopto app to version 13.0.0. Panopto […]

                                                AI, shield with lock, academic building from the UTK campus

                                                AI Update for UT Knoxville

                                                The need for Artificial Intelligence (AI) has continued to grow on our campus and throughout Higher Education institutions worldwide. The […]

                                                What's New in Wordstat

                                                What’s new in WordStat versions 2022 and 2023

                                                WordStat by Provalis Research is an easy-to-use and flexible content analysis package that allows the extraction and analysis of information […]

                                                NETREG, Survey Time, netreg.utk.edu

                                                Classify Your Devices Annually

                                                The Network Classification system is back online! This system helps UT maintain accurate records of the information stored, viewed, or […]

                                                Canvas help new hours

                                                Canvas-Zoom Help Room Open

                                                We are online for you for the month of May: Join the live Zoom Room by clicking on the link […]

                                                OIT logo

                                                OIT Announces Name Change: The Office of Innovative Technologies

                                                We’re amazed every day by the great work of UT’s faculty, staff, and students – and as the University continues to […]

                                                Students Registered for Clickers but Not Seeing Their Grades

                                                Disruption of Service from Echo360(PointSolutions)

                                                On Wednesday, April 12th, we were alerted to an unannounced system update within the PointSolutions interface. Echo360 enabled an update […]

                                                Turnitin logo and a person offering up a paper

                                                Learn Turnitin Similarity

                                                Introduction to Turnitin | May 1 and May 16  Turnitin Similarity is UT Knoxville’s supported similarity checker and plagiarism detection […]

                                                Changes & Updates: Email Service for Staff Retirees and Alums

                                                Last fall, the University announced the decision to discontinue email services for staff retirees and alums. Our goal has always […]

                                                Replace Text

                                                Dan Harder Named Chief Academic Technology Officer

                                                Dan Harder has been selected to serve as the University of Tennessee, Knoxville’s chief academic technology officer and deputy chief […]

                                                SAS logo

                                                Featured Research Software: SAS 9.4 TS1M8 

                                                SAS is a statistical software suite developed by SAS Institute for data management, advanced analytics, data access, and data visualization. […]

                                                Non-Phishy Emails, Spam filters

                                                Gmail Spam Filter Settings

                                                In a recent Vol Update, the Office of Innovative Technologies reminded students using Gmail to check their spam folder to […]

                                                ArcGIS ArcMap Software

                                                Transition ArcMap Content by May 2023

                                                Esri has announced that ArcMap version 10.8.2 is the final update for the ArcMap software package. We recommend that ArcMap […]

                                                Zoom Sign Language Enhancement View

                                                New Zoom Feature — Sign Language Interpretation View 

                                                Zoom releases new features and fixes often, and we encourage users to keep Zoom up to date on their devices […]

                                                OIT Service Portal Webpage

                                                Improvements to the OIT Service Portal

                                                We are excited to announce that on March 1, help.utk.edu will receive a face-lift that includes the re-launch of an […]

                                                Changes

                                                Changes to T-Storage H: and I: Drives

                                                Watch for changes on 1/31 thru 2/7OIT will be moving T-Storage to a new storage service. During the move, access […]

                                                Are you connected to Wi-Fi?

                                                Get the Best UTK Wi-Fi Connection on Campus

                                                Connect to eduroam Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while […]

                                                What’s New in SPSS 29

                                                SPSS Statistics 29 introduces new statistical tests, new procedures, and functional enhancements that will improve everyday usability. Linear OLS alternatives […]

                                                Qualtrics Surveys

                                                How to Create New Qualtrics Directories

                                                Qualtrics now uses Directories (formerly Contacts) to create mailing lists instead of Contacts. To access Directories, click on the Main […]

                                                Eduroam faster stronger wifi

                                                Upcoming Changes to eduroam

                                                OIT is moving to a new Wi-Fi standard on January 4, 2023, to provide a better experience when connecting to […]

                                                HelpDesk Holiday Hours

                                                Holiday Hours for OIT Services in the Commons

                                                The OIT HelpDesk and Student Computer Support at Hodges Library will close at 5:00 PM on Friday, December 16, and […]

                                                macOS Proceed with Caution

                                                macOS Ventura: Wait Before You Update 

                                                Apple has released its latest desktop operating system, macOS Ventura, also known as macOS 13.  Hmmm …, lucky 13?  As always, […]

                                                Chrome logo and zoom logo

                                                New Zoom App for Chromebooks

                                                Do you attend your Zoom class via a Chromebook? We have some important app news to share.  Zoom has ended […]

                                                Two Factor Authentication for Alumni & Retirees

                                                Upcoming Changes to UT Email Service and Google Storage

                                                As many of you know, we support a dual environment with Microsoft and Google for email, collaboration, file storage, and […]

                                                New Google Quotas

                                                New Google Quotas Coming Soon

                                                Google has implemented new storage limits for their higher education plans, and they have removed the unlimited option. Because of […]

                                                ArcGIS ArcMap Software

                                                Esri Training and Changes to ArcMap 

                                                The Esri ArcGIS Training Catalog is a set of online learning and training resources covering the entire spectrum of the ArcGIS […]

                                                Origin Pro Graphing and Analysis

                                                What is new in OriginPro 2022b?

                                                OriginPro is a popular graphing and data analysis software that provides a comprehensive solution for scientists and engineers who need […]

                                                Clicker Registration Update

                                                Students Registered for Clickers but Not Seeing Their Grades?

                                                The most common problem when using clickers in class is that students are registered and responding but do not see […]

                                                Zoom Updates

                                                LiveOnline@UT (Zoom) Updates & Reminders

                                                Live Transcript In all Zoom Meetings On Monday, September 26, OIT will enable live transcription for all meeting hosts, including […]

                                                Best Practices for Recording Your Face-to-Face Class

                                                Best Practices for Recording Your Face-to-Face Class

                                                Inform your students (multiple times if possible) that you will be recording your class for their later review. Add a […]

                                                Mark Your Calendar: Upgrade Coming to Network Registration system 

                                                On October 5 and 6, 2022, OIT will be switching to a new Network Registration system (NetReg). This change will […]

                                                Non-Phishy Emails, Spam filters

                                                Upcoming Changes to Gmail Spam Filtering

                                                OIT is making some changes to increase Gmail security, which could result in more emails landing in your spam folder. […]

                                                Upcoming Changes OIT HelpDesk

                                                OIT HelpDesk Closed for Labor Day

                                                The OIT HelpDesk will be closed on Monday, September 5 for Labor Day. While the university is closed, OIT will continue […]

                                                Recent Updates: Echo360 PointSolutions (formerly TurningPoint)

                                                Over the summer, PointSolutions made several major changes that you need to know.  Update Your Software The TurningPoint app is now […]

                                                Antivirus shield

                                                Changes to Antivirus and Malware Protection

                                                The University’s contract with Malwarebytes expires this month. Effective August 17, 2022, the Office of Innovative Technologies recommends using Microsoft […]

                                                MATLAB, image of software uploading on a monitor

                                                MATLAB Installation and Renewal—No Activation Code Needed

                                                MATLAB requires re-activation on a personal PC after July 31, 2022. MATLAB activation no longer requires using an activation code […]

                                                Akindi logo

                                                Akindi Importer Assists with Question Banks and Quizzes

                                                The Akindi Importer is available and supported as the newest addition to our assessment tool suite within Online@UT (Canvas). The Akindi Importer […]

                                                Dunford Demolition and Ring Central

                                                More Departments Moving to RingCentral 

                                                Due to the upcoming demolition of Dunford Hall, OIT will be transitioning several locations from the current campus telephone services […]

                                                Akindi logo

                                                Akindi Importer Replacing Respondus 4.0 

                                                UT Knoxville’s license with Respondus 4.0, the tool used to import quiz questions into Canvas, ends on July 31, 2022. […]

                                                LinkedIn Learning now linked to Canvas

                                                LinkedIn Learning Connected with Canvas

                                                Faculty and students expect high-quality, flexible online learning resources to help track and keep up with course work. As you […]

                                                Panopto logo

                                                New Features Coming to Panopto

                                                On Saturday, June 25, Panopto will experience a brief downtime beginning at 9:00pm EST and running until 12:00am EST. During […]

                                                Two-Factor Authentication Coming to Public Lamp

                                                On June 15, 2022, OIT will require two-factor authentication (2FA) to access the OIT Public LAMP environment (linux.oit.utk.edu). Once required, […]

                                                What’s New in Stata 17?

                                                Stata is a general-purpose software package for statistics, data management, and graphics. The recently updated Stata 17 provides 29 additional […]

                                                Changes to the on-campus SMTP service

                                                If you are sending email through a server, copier, or UPS, or with an app or service using the on-campus SMTP […]

                                                Upcoming Changes OIT HelpDesk

                                                Upcoming Changes to the OIT HelpDesk

                                                The OIT HelpDesk has some exciting news to share! Starting in June, you’ll notice a difference when you call us.   […]

                                                Turning Technologies – Now Part of Echo360 

                                                The University of Tennessee’s campus-supported classroom polling system is now Echo360. What does this mean for instructors and students? While […]

                                                Infrastructure for Scientific Applications and Advanced Computing (ISAAC) 

                                                New resources have been added to the ISAAC Next Generation (ISAAC-NG) cluster for use by all of the University of […]

                                                In Memory – Jerry Riehl

                                                Jerry Riehl, 1959-2022 Jerry Riehl, a Vol for Life to the core, passed away suddenly on March 17, 2022. Jerry […]

                                                Reminder: QuestionPro License Expires May 31, 2022

                                                Qualtrics is now the OIT-recommended tool for web surveys. Access to QuestionPro will end on May 31, 2022. 

                                                AT&T 5G Now In More Buildings On Campus

                                                In January 2022, the University of Tennessee, Knoxville, and Mobile Communications of America Inc. (MCA) activated AT&T 5G cellular service […]

                                                The FY22 Computer Upgrade Program is Now Underway

                                                About the Computer Upgrade Program The Computer Upgrade Program (CUP) is a centrally funded program designed to upgrade the computer […]

                                                Ordering Computer Equipment Just Got Easier

                                                Faculty and staff can now use the UT Marketplace to order desktops, laptops, monitors, computer accessories, office supplies, and more.  […]