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Accounts & Access Management

The Account Management service is responsible for all authentication and authorization services provided centrally by OIT for all UT campuses statewide.

Application Development & Support

Collaborate with OIT on the development of custom software applications for your team or project. Through the use of custom applications, you can streamline your day-to-day activities, manage projects, and organize processes.

Audiovisual Technology

OIT Engineering Services provides audiovisual support to the university, from the smallest wall-mounted monitor up to the Neyland Stadium Jumbotron.

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Backup & Recovery

Concerned about data protection and reliability? Store your departmental files with OIT. Schedule automatic backups, save multiple file versions, and recover files at any time.

Business Information Systems

Collaborate with OIT to create and manage enterprise applications.

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Cable TV

University housing rooms include cable TV service as part of the student housing fee. Administrative Offices and Departments can also request cable.

Computer Labs

OIT Computer Lab Services offer a stable, available and reliable environment for students to complete their academic assignments.

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Database Administration

The Database Administration service provides installation, management, and support for databases and database servers.

Desktops, Laptops, & Mobile

OIT offers computer and mobile device support for students, faculty, and staff.

Document Imaging & Management

Enterprise document management software creates a central electronic location for all your departments’ document-centric information to be captured and stored.

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Email, Calendars, & Instant Messaging

OIT provides email and calendar services to the UTK campus, Institute of Agriculture, Institute of Public Service, and University of Tennessee System Administration. The standard Faculty/Staff email accounts are hosted on Microsoft’s Office 365. Students are hosted on both Microsoft's Office 365 and Google Apps.

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Faculty Information Systems

Manage your professional growth and performance with Faculty Information Systems

File Sharing & Storage

OIT supports three file sharing services: T-Storage, Office 365 OneDrive, and Google Drive.

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High Performance Computing

Access powerful clusters of computers to run applications that are computationally challenging or data-intensive.

OIT HelpDesk

The HelpDesk is the first point of contact for OIT support, services, and applications, including email, MyUTK, OIT accounts, Desktop Support, Microsoft Office, Security, and much, much more.

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Information Security

Find resources and training for keeping your information secure

Instructional Design & Support

Get help with course and instructional design, instructional development, teaching strategies, and grants.

IP Names & Addresses

This service tracks and maintains the Internet Protocol (IP) network address space for all devices used on the UTK campus network.

IT Service Management

Looking for a trouble ticketing system? Does your department have an IT need that is beyond the services that OIT provides to the University of Tennessee? Find out how IT Service Management can help you.

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Network

Get help with wired, wireless, and remote access to the internet, as well as research networks, VPN, and other university resources. The UT network spans the Knoxville campus and remote sites throughout the state.

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Reporting & Analytics

Find out what data is available in the Campus Data Warehouse, what the data means, how to view Argos and SAS reports, how to request modifications to existing Argos reports, and how to request new reports.

Research Computing Support

Get help planning your research, acquiring data, analyzing data, and reporting results.

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Software/Hardware Procurement, Distribution, & Licensing

UT students, faculty, and staff can get access to many software packages through their connection to the university, often at reduced cost. OIT also facilitates the purchase of hardware orders for colleges, departments, and institutes.

Student Information Systems

We provide resources and tools related to the academic mission of the university, including admission, financial aid, curriculum, timetable, registration, accounts receivable, advising and student records processing.

System Administration – Windows

OIT provides system administration of various services to the UTK campus and the University System including Microsoft Windows Servers.

System Administration – Linux & Unix

Request a virtual server for your department, or get help with the virtual servers you have.

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Teaching Tools

Need help with instructional technology, tools, and resources for teaching and learning? A wide array of instructional services are available to faculty, staff and students. Services include a Learning Management System (LMS), synchronous course delivery, technology enhanced classrooms, personal response systems, and instructional video production and delivery.

Telephone

Request departmental office phones, cell phones, and other voice services. Set up a conference call with Zoom, and find user guides for all phone services.

Training

Learn a new skill and keep up to date with the latest technology with the help of OIT’s Instructional Development and Training team. We’re here to help the campus community excel in school, work, and research through hands-on, face-to-face workshops, and online training.

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Websites

OIT offers a variety of web services to assist departments and academic units with providing content, workflow, and custom applications via the Internet. Whether you have an existing site or need one created for you, OIT can help.


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