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Backup & Recovery

Are you concerned about data protection and reliability? OIT offers backup and recovery services for servers. To learn more or request this service, contact the OIT HelpDesk online or call 865-974-9900.

Backup Service

  • Backup of Virtual Machines, Physical Linux and Windows Servers, SQL and Oracle databases, NFS and SMB file shares
  • Backups are encrypted and stored at UT Knoxville campus and replicated to UT Chattanooga campus daily
  • The most recent 30 daily backups are maintained for recoveries

Restore Service

  • The customer can restore files using a web GUI with or without OIT’s assistance.

This service is available 24/7, except during scheduled and emergency maintenance. All efforts are made to perform maintenance daily between 10:00 AM and 5:00 PM.

Backups charges are $0.06 per GB per month of unique data at rest in backups after compression and deduplication. Typically, the backup size over a month for VM is less than 50% of its used space on disk. However, servers containing un-compressible data like video or images or have a high data churn rate can be higher.

Knoxville Area, including UT Knoxville, UT System, Institute of Public Service, and Institute of Agriculture.​

Departments and official campus organizations