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OIT HelpDesk

If you have questions about any of the services OIT provides, contact the OIT HelpDesk.

The HelpDesk is the first point of contact for OIT support, services, and applications, including email, MyUTK, NetID, Duo Two-Factor, Microsoft Office, desktop support, security, and much more.

You can contact the HelpDesk several ways:

Note: The OIT HelpDesk is closed for University holidays and administrative closings.

What can we help you with?

  • Get help with OIT Applications such as MyUTK, Online@UT, and Volmail
  • Troubleshoot problems on UT-owned computers
  • Troubleshoot problems on student-owned computers
  • Report a problem with the UT wired or wireless network
  • Request a Research Consulting appointment
  • Ask questions about your UT-issued password(s)

Remote Support

If your department is looking for a remote support tool, we offer BeyondTrust Remote Support (Bomgar) for a nominal fee.


Phone Support: 24/7
Walk-In Support: See hours
Email: Same as Walk-In hours
OIT Knowledge Base (online resource): 24/7

Campus Operators

Contact by phone at 865-974-1000, Monday – Friday, 8am-5:00pm (Eastern)

Knoxville Area, including UT Knoxville, UT System, Institute of Public Service, and Institute of Agriculture.

Faculty, Staff, and Students