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Telephone

Get help with UT office phones, cell phones, conference calling, and more

Request departmental office phones, cell phones, other voice services, and find user guides for all phone services. Email Telephone Services for all new installations, office moves, and disconnections to ensure E-911 location registries are up to date for all employees.

  • Office Phones
    OIT offers a range of office phone services designed to support the communication needs of its faculty, staff, and departments. These services include both traditional landline and modern VoIP solutions, providing reliable and high-quality voice communication.
  • Cell Phones
    OIT provides a selection of cell phone devices and plans with features such as unlimited calling, data, and texting.
  • Office Moves/Relocation/Renovation
    OIT facilitates office moves, relocations, or renovations coordinating the transfer or installation of telephone lines and systems.
  • Call Center Services
    OIT services include setting up call center systems to handle inbound and outbound calls, including features such as automated call distribution, call queuing, and real-time monitoring.

Detailed information, pricing, and user guides are available in the OIT Employee Hub.
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Additional Services

Emergency Phones

Emergency phones are located across campus to communicate with UT Police, E-911, university administration, and/or other agencies in an emergency situation. These emergency phones include blue, elevator, area of refuge, and administrative (power fail). As always, when calling 911 in an emergency, remain on the line with the dispatcher until all information and instructions are given.

View Blue Phones locations

VoIP 911 Acknowledgement

If using Voice over Internet Protocol (VoIP), read and agree to the UT 911 Acknowledgement Statement (PDF).

Infrastructure Protection

Telephone Services maintains an extensive infrastructure, consisting of copper and fiber – both underground and aerial. Considering the nature of the signals transmitted via the campus infrastructure, crucial services could be disrupted in the event of damage. If an outage occurs, contact Telephone Services by email or call (865) 974-3121.

Tennessee 811 – Call Before You Dig

The university maintains a relationship with the Tennessee 811 service to prevent the possibility of service interruptions for the campus community. To reach the Tennessee 811 service, call 1-800-351-1111, or from the Knoxville area, call 811.