As an online student, technology will play a key role in your online experience. Know that the Office of Innovative Technologies (OIT) is here to help! Whether you need help connecting with your class, accessing software, or learning a new skill, you can reach out to our team.
You can also search the OIT Knowledge Base online at any time. Visit help.utk.edu, where you can quickly find self-help articles, how-to guides, and training.
Make sure you have tested your access to the following equipment at home:
Be prepared! Test access to your equipment and resources and contact us if you have any questions.
If your technology is giving you trouble, check out our Online Troubleshooting Guide. For updates on outages and maintenance in real time, you can check out the System Status Center.
Much of the software available in the computer labs is also available to you. You can install some software on your computer; other software is available on the web. Learn more about which software is available where.
Download and Sign into Zoom: If your course has set synchronous meeting times you will likely use Zoom. Connect with your class online via Zoom by signing in with your NetID and password. Use the Single-Sign On (SSO) option for the best experience.
If you need a refresher on how to use software or you need to learn something new, you have access to online training through LinkedIn Learning. Sign into LinkedIn Learning and learn more about online training.
You can choose between two types of online training offered from OIT. You can check back throughout the semester to see new offerings.