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OIT offers computer support for students, faculty, and staff for all current versions of Windows or Mac operating systems, as well as wired network printers. OIT also offers mobile device support for iOS, Android, and Windows mobile.
Desktop Support (Faculty and Staff)
Faculty and staff: need help with University-owned hardware? Desktop Support offers a wide range of assistance with hardware needs including:
- hardware diagnostics and repair
- data backup and recovery
- virus protection
- security scanning
Student Computer Support
Due to COVID-19, Student Computer Support is by appointment only. Please contact the OIT HelpDesk at 974-9900 to begin the process.
Currently enrolled students, want face-to-face support for personal computers?
Student Computer Support offers support as a drop-off service or quick-help service.
Quick-help services such as:
- Accessing UT’s wireless network
- Installing software
- Network registrations
- Removing unwanted software
- and much more…
Drop-off service for in-depth troubleshooting and repair:
- Reloading an Operating System
- Removing viruses and spyware
- Installing Boot Camp
- Installing Parallels
- Troubleshooting network problems
- and much more…
The Student Computer Support is located in North Commons in Hodges Library, Room 220, alongside the Walk-In HelpDesk.
Hours of Operation in the Commons
Knoxville Area, including UT Knoxville, UT System, Institute of Public Service, Institute of Agriculture, College of Pharmacy, and Audiology and Speech Pathology.
Faculty, Staff, and Students
Faculty/Staff Support
Available during normal business hours when the University is open, Monday – Friday, 8:00 AM – 5:00 PM, or by appointment for times outside these hours.
Student Computer Support
For phone support, call 865-974-9900, Monday – Friday, 8:00 AM – 5:00 PM. For Walk-In Support, visit Hodges Library.