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Desktops, Laptops, & Mobile

OIT offers computer support for students, faculty, and staff for all current versions of Windows or mac operating systems, as well as wired network printer support. OIT also offers mobile device support for iOS and Android mobile.

Desktop Support (Faculty and Staff)

Faculty and staff: need help with university-owned hardware? Desktop Support offers a wide range of assistance including:

  • Computer setup and configuration including CUP devices
  • Hardware and software installation and troubleshooting
  • Data backup and recovery
  • Virus protection
  • Security scanning

Contact the OIT HelpDesk

Student Computer Support

Currently enrolled students, want face-to-face support for personal computers? Student Computer Support offers support such as:

  • Registering devices for wireless network
  • Troubleshooting network problems
  • Troubleshooting hardware and software problems
  • Installing software
  • Removing viruses and unwanted software
  • Reloading an operating system
  • and much more…

Student Computer Support is located in North Commons in Hodges Library, Room 220, alongside the Walk-In HelpDesk.

Hours of Operation in the Commons

Knoxville Area, including UT Knoxville, UT System, Institute of Public Service, Institute of Agriculture, College of Pharmacy, and Audiology and Speech Pathology.

Faculty, Staff, and Students

Faculty/Staff Support

Available during normal business hours when the University is open, Monday – Friday, 8:00 AM – 5:00 PM, or by appointment for times outside these hours.

Student Computer Support

For phone support, call 865-974-9900, Monday – Friday, 8:00 AM – 5:00 PM. For Walk-In Support, visit Hodges Library.