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Desktops, Laptops, & Mobile

OIT offers computer support for students, faculty, and staff for all current versions of Windows or Mac operating systems, as well as wired network printers. OIT also offers mobile device support for iOS, Android, and Windows mobile.

Desktop Support (Faculty and Staff)

Faculty and staff: need help with University-owned hardware? Desktop Support offers a wide range of assistance with hardware needs including:

  • hardware diagnostics and repair
  • data backup and recovery
  • virus protection
  • security scanning

Contact the OIT HelpDesk

Student Computer Support

Currently enrolled students, want face-to-face support for personal computers?

Student Computer Support offers support as a drop-off service or quick-help service.

Quick-help services such as:

  • Accessing UT’s wireless network
  • Installing software
  • Network registrations
  • Removing unwanted software
  • and much more…

Drop-off service for in-depth troubleshooting and repair:

  • Reloading an Operating System
  • Removing viruses and spyware
  • Installing Boot Camp on Intel Macs
  • Installing Parallels on Intel Macs
  • Troubleshooting network problems
  • and much more…

The Student Computer Support is located in North Commons in Hodges Library, Room 220, alongside the Walk-In HelpDesk.

Hours of Operation in the Commons

Knoxville Area, including UT Knoxville, UT System, Institute of Public Service, Institute of Agriculture, College of Pharmacy, and Audiology and Speech Pathology.

Faculty, Staff, and Students

Faculty/Staff Support

Available during normal business hours when the University is open, Monday – Friday, 8:00 AM – 5:00 PM, or by appointment for times outside these hours.

Student Computer Support

For phone support, call 865-974-9900, Monday – Friday, 8:00 AM – 5:00 PM. For Walk-In Support, visit Hodges Library.