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OIT HelpDesk

Chat with the HelpDesk



Have a quick question for OIT? Chat with us for simple answers to quick questions like finding your NetID, resetting your password, configuring your email, registering your device, and more. We are unable to desktop stream during a chat session. For more complex troubleshooting that may require desktop streaming, please call us at 865-974-9900.

Please note that during most chat hours, one HelpDesk analyst handles multiple chat requests simultaneously, so we appreciate your patience while assisting others. Additional HelpDesk staff are available by phone, or you can submit a ticket online.

Please do not join the chat and phone queues simultaneously to prevent delays in assistance for everyone.

Need help with Financial Aid or registering for classes? | The One Stop office assists with enrollmentacademic recordsfinancial aid, and making payments.
Visit the One Stop website for more information.

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