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OIT HelpDesk

Chat with the HelpDesk

Have a quick question for OIT? Chat with us for simple answers to quick questions like finding your NetID, resetting your password, configuring your email, registering your device, and more. For more complex troubleshooting that may require desktop streaming, please call us at 865-974-9900.

Please note that during most chat hours, one HelpDesk analyst is handling multiple chat requests at one time, so we appreciate your patience while we assist others. Additional HelpDesk staff are available by phone or you can submit a ticket online.

Please choose either Chat or Phone to prevent a possible delay in assistance for all.

Need help with Financial Aid or registering for classes? | The One Stop office assists with enrollmentacademic recordsfinancial aid, and making payments. Visit the One Stop website for more information.

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