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OIT HelpDesk

BeyondTrust Remote Support (Bomgar)

BeyondTrust Remote Support provides fast, all-inclusive remote support for IT and support professionals.

BeyondTrust (Bomgar) Getting Started Guide

Remote Desktop Support for UT Departments

Is your department interested in using a remote desktop solution to troubleshoot computer problems? BeyondTrust Remote Support offers a feature-rich remote control and screen sharing tool.

Some of the features include:

  • Screen Sharing & Show My Screen
  • Application Sharing
  • File Transfer
  • Command Shell
  • Reboot and Reconnect
  • System Information
  • Jump Clients

Complete list of features

We have 2 licensing options for your team:

  • Shared licenses: $150/year per person on your support team added to the shared pool of licenses. Billed monthly.
    • With shared licenses, support technicians run the risk of a license not being available when needed. However, OIT HelpDesk staff will evaluate activity daily and determine when it is appropriate to purchase additional licenses for the shared pool based on usage to help prevent this from occurring.
  • Dedicated licenses: List price for the license, plus 20% annual maintenance after year 1.  List price in March 2020 for a single license: $2500. Billed monthly.
    • This license can be shared among the team, but only 1 support technician may be logged in at a time per dedicated license purchased.

How to Order

Contact the OIT HelpDesk online or at 865-974-9900 to request BeyondTrust Remote Support for your department.