About your UT email account

Official University communication is sent to your UT email address (e.g., email from the Chancellor, Provost, or pay statements, all Online@UT communication, etc.).

University of Tennessee, Knoxville, faculty and staff have a choice between Microsoft 365’s Outlook and Gmail for your UT-provided email service. Regardless of which service you choose for email delivery, you will have access to UT’s Microsoft 365 for Education and Google services.

*Most active faculty and staff are licensed for a 100 GB mailbox; visit the OIT Knowledge Base for additional information.

Log in to your UT Email

By default, faculty and staff email is delivered to Outlook. See the “Change Provider” section below to switch to Gmail.

Sign into your UT email at volmail.utk.edu.

Access & Managing Volmail

Setup and Configuration Instructions for your Client or Mobile Device

Configure email on your computer or mobile device.
Setup and configuration instructions

Change Email Provider

Eligible faculty and staff are not locked into an email provider and can change between Outlook and Gmail at any time. Note: your email, calendar, and contacts will not be moved between your accounts when you change providers.
Change your UT email provider

Manage Your Email Account

Would you like to change your Display Name, or create an autoreply?
Follow these instructions, Email Account Management

Email Forwarding

Starting December 14, 2021, faculty and staff will no longer be able to automatically forward their university email to a personal email address. Additional information about this initiative will be available soon.

Email Retention Policy

• Outlook’s retention policy for permanently deleted items is 14 days.
• Gmail automatically deletes messages that have been in Trash for more than 30 days.
• Outlook/Gmail accounts are not backed up, and OIT is unable able to restore files from backup should they be inadvertently deleted.

Access to UT Email after you have left UT

Employees* who leave the university in good standing will retain access to their UT email account for 30 days. Contact the OIT HelpDesk at 865-974-9900 if you need to request an extension of up to 90 days from your official left date.

* Emeritus and retired faculty with at least ten years of service are eligible to retain an email account by contacting Benefits and Retirement.