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Email, Calendars, & Instant Messaging

Email Account Management

Email Aliases, Autoreplies, and Mail Forwarding

Email Aliases

An email alias is much like a forwarding address – when you receive an email at the new address, the message is automatically forwarded to your existing account. Learn more about creating email aliases.

Updating Your Preferred or From Address (Staff and faculty using Microsoft 365 only)

Staff and faculty using Microsoft 365 are able to change their “From” address which is also the email address listed in the UT Online Directory. Learn more about updating your preferred email address

Setting Auto-Reply Messages

When you will be out of the office or away from your email, it’s a good idea to set an auto-reply message. Instructions for Outlook for Windows and Mac, Outlook on the Web, and Gmail are available online.

Changing your NetID/Email Password

Your NetID password is the password you use for applications such as Microsoft 365, Google, Canvas, OIT Labs, Online Pay Statements, and other NetID/Active Directory applications.
Change password

Access After Leaving or Graduating


Effective July 31, 2021, employees who leave the university in good standing will retain access to their UT email account for 30 days.
Visit the Leaving UT Checklist


Alumni will have one year after leaving the university to sign up for the alumni email service. OIT will send you information about your next steps once you leave the university, so be sure to keep an eye on your UT Email after you leave.
Learn more about the alumni email service
Visit the Leaving UT Checklist

Unlock Your Volmail Account

If your UT Email or Volmail account has been locked due to repeated failed login attempts, please contact the OIT HelpDesk.

Display Name


Your Display Name is the name that appears in the UT Online Directory and on your UT email. You can change your Display Name by updating your “Known As” name in IRIS (IRIS Personal Data Form). Contact your campus HR to update your name.

UT Knoxville HR (UTK, UTIA, IPS, UT Foundation, and UTSI Employees): or 974-6642, option #5

UT System HR (UTSA Employees): 865-946-8847


You can contact OneStop to change your name. (Name Change Request).

Student employees must update their information with their departmental HR as well as the Registrar’s Office.​​​​