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May 2024

Summer Travel. Happy people in a convertible car with their arms in the air.

Summer Travel Tips: Manage Email from a Distance

Scheduled Email Delivery  Did you know that you can set up delayed delivery of emails that will arrive during business […]

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    Check With Us Before You Buy

    As the end of the fiscal year approaches, we wanted to remind you to check with OIT before buying or […]

    AI Special Event

    Registration is Open: AI Services for Research and Academics from OIT

    Wednesday, June 12 from 9:30 a.m.-12:30 p.m. Join the Office of Innovative Technologies for a half-day of presentations on artificial intelligence and machine learning (AI & ML).

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    Summer Travel. Happy people in a convertible car with their arms in the air.

    Summer Travel Tips: Use Eduroam for Secure Wi-Fi

    The Office of Innovative Technologies recommends connecting to eduroam, the university’s secure Wi-Fi network, for faster and more secure access to Wi-Fi! […]

    SPSS logo

    SPSS Statistics by SPSS, an IBM Company

    SPSS Statistics is one of the most widely used statistics packages at UT. It includes a broad range of statistics […]

    There's no security without U. Images of hands typing on a keyboard.

    The Importance of Password Rotation

    What is Password Rotation? Password rotation refers to the changing or resetting of passwords at regular intervals. The goal is […]

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    checkmark, Canvas logo

    Canvas Semester End Checklist

    As the semester comes to a close, consider the following helpful tips for your Canvas course sites. Use our new interactive […]

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    Teams Tip of the Week

    Microsoft Teams Tip of the Week: Spring 2024

    Microsoft Teams Tips wrap-up for Spring 2024. The Final Count! Thank you for being on this journey with us! 

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    A hand holding a cell phone with text, "Is that you?, a green checkmark, and and X. The second phone screen shows the Duo logo.

    Did You Receive a Random Two–Factor Request?

    NEVER press yes on your authenticator application unless you are certain you are the originator of the request.  We use […]

    Canvas Credentials, image depicts a gold trophy and a Canvas screen showing Badge details.

    Canvas Credentials: Student Achievements Beyond Grades

    As the semester ends, students leave with more than just improved grades on their transcripts. It’s essential for them to […]

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    Planner vs. Lists

    Planner vs. Lists: When to Use Each

    Are you feeling overwhelmed by endless tasks and scattered information? Look no further than Microsoft’s dynamic duo: Planner and Lists. […]

    Export-Controlled Information

    Do You Collect Export–Controlled Information in Your Research?

    Export-Controlled Information (ITAR, EAR) includes information that is regulated for reasons of national security, foreign policy, anti-terrorism, or non-proliferation. The International […]

    Noteworthy Canvas News

    Looking ahead to new features and a current known issue in our Canvas system: Item Banks IssueProctorio Disable ExtensionsDiscussions Redesign […]

    Keep Learning This Summer

    Train All Summer Long

    Continue your learning with OIT summer workshops! We offer live Zoom sessions and self-paced online training to meet your learning […]

    Atlas 24 logo

    Focus on Atlas.ti Version 24

    The University of Tennessee now offers a 20 simultaneous user license for Atlas.ti. Atlas.ti is a qualitative data analysis software that […]

    Retiring soon? Access the OIT checklist.

    Access to IT Services in Retirement

    As you plan for retirement, we want to provide some information about how your affiliation and time of services affect […]

    Life After Graduation, Image of students clapping in cap and gown at a graduation ceremony.

    Students: Prepare for Life after UT

    Congratulations Grads!  With graduation just around the corner, you may be wondering what you will have access to (and for how […]

    April 2024

    Enter Password, Paste Duo Code Here. Image of a bad person fishing from his computer to another computer

    OIT Will Never Ask for Your Password or DUO

    As finals approach, we see increased phishing scams targeting our students, faculty, and staff. If you receive any communication that requests sensitive information like like your password or duo log in code, please treat it with caution.  

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    Students in the Commons on laptops. Serurity shield and lock icon

    Upcoming Changes to Improve Cybersecurity 

    The Office of Innovative Technologies is implementing new security measures to protect our campus computers and information. We are working […]

    Getting ready for finals. Image of a student studying.

    Getting Ready for Finals: Online Testing Options

    Are you planning on hosting your final exam online? It’s not too early to begin planning your testing strategy. Regardless […]

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    Relax for Success: A Five-Video Series from LinkedIn Learning 

    As we approach the end of the semester, it is important to remember self-care to keep yourself healthy, organized, and […]

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    Students: Top 8 Tech-Checks to Test before Finals

    Finals are just around the corner. As you think about the end of the semester, consider using this checklist to […]

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    Get Your Clicker Points

    Don’t Lose out on Valuable Clickers Grades and Extra Points

    Most instructors have a deadline of two weeks after the start of classes for students to register their clickers. Some […]

    Introducing Microsoft 365 Copilot

    Coming soon to your UT Microsoft 365 applications, Microsoft dubs Copilot, your personal AI assistant for work. Copilot combines large […]

    Zoom Updates

    Quarterly Zoom Desktop App Update

    Zoom has announced May 4 as the next update. Perform updates to ensure you have the best online classroom and meeting experience.

    When To Use Your NetID, and When to Use Your Full Email Address

    At UT Knoxville, we provide many services to faculty, staff, and students that require one to log in or “authenticate.” […]

    ChemDraw logo with chemistry formulas in the background.

    ChemDraw Professional Suite 23.0

    ChemDraw Professional from Revvity Signals is a comprehensive scientifically intelligent drawing tool for chemists and biologists to create publication-ready drawings […]

    Preparing for Finals. Image depicts laptop, phone and iPad all displaying online tests.

    Getting Ready for Finals: Ideas and Options

    Review our compiled list of assessment ideas and planning resources as you near the end-of-semester finals. ADDITIONAL RESOURCES OIT Website: […]

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    Image of a student wearing a cap and gown with a video camera recording the event.

    Commencement Webcast Requests? Don’t Delay, Submit Today!

    Does your department or college have an upcoming commencement ceremony that they’d like to share with a virtual audience? OIT […]

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    Chalkboard with text, Learning, Knowledge, Training, Strategy, Creativity, Motivation, and Potential

    Have Training Needs? 

    OIT can develop customized training modules by partnering with you on the design and development process. Bring your expectations and […]

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    Secure Data Types--FERPA

    Do You Collect FERPA Data in Your Research?

    The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records containing information directly related […]

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    AI, shield with lock, academic building from the UTK campus

    Using Third-Party AI Tools for Meeting Summaries and Notetaking 

    While we are eager to embrace AI to help us do our work, we should do so thoughtfully. OIT has […]

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    Secure Data Types--PII

    Do You Collect Any Personally Identifiable Information in Your Research? 

    Personally Identifiable Information (PII) is any data that could potentially identify a specific individual. Any information that can be used […]

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    Commencement Webcasting Requests

    Commencement Webcast Requests? Don’t Delay, Submit Today!

    Does your department or college have an upcoming end-of-year commencement ceremony that they’d like to share with a virtual audience? […]

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    Students learning in a Supply Chain class.

    A Show of Appreciation to UT Graduate Students

    Balancing the demands of scholarly research while nurturing the educational progress of others demonstrates your commitment not just to your […]

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    March 2024

    Upcoming Changes OIT HelpDesk

    OIT HelpDesk Closed for Spring Recess 

    The OIT HelpDesk, including phone, chat, and walk-in support, will be closed on Friday, March 29, and Sunday, March 31, […]

    Canvas Course Shells for Summer

    Summer Canvas Course Shells Now Available

    If you are ready to start your 2024 Mini-Term and Summer course development in Canvas, the course shells are ready!  […]

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    Let's Tackle Digital Hoarding

    From the CIO: The Rising Cost of Digital Hoarding

    PART III: SPRING CLEANING. Kick-start your digital clean-up by following these suggestions to help evaluate and decide which files to delete:

    Secure Data Types -- Controlled Unclassified Information

    Do You Collect Any Controlled Unclassified Information (CUI) in Your Research? 

    Controlled Unclassified Information (CUI) was established by Executive Order 13556 (2010) and is government-created or owned information that requires safeguarding or dissemination […]

    Summer theme background with text that says "Helpful Tips for Your Summer Course Prep"

    Helpful Hints for Summer Course Prep

    The spring semester’s end will be upon us before we know it, and you will soon have access to your […]

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    LinkedIn Learning All the Time

    LinkedIn Learning All the Time

    Are you looking to increase your knowledge and skills in different disciplines? Or maybe you have a how–to question you […]

    Image depicts the Microsoft 365 logo along with logos for ToDo, Teams, Planner, Lists, and Bookings

    Microsoft 365: Retool with More Apps

    Have you discovered all the tools available to you within Microsoft 365? If you’ve only used Word, PowerPoint, and Excel, […]

    Improve Qualtrics Invites, Image depicts a hand holding a stylus and the qualtrics logo

    Successful Email Survey Delivery in Qualtrics

    When sending email invitations to participate in a survey, a primary goal is preventing your emails from being marked as […]

    Protecting Yourself from Phishing Scams: Students Beware!

    Phishing scams that target students often exploit their desire for part-time jobs or internships. Scammers craft emails that look like legitimate job providers.

    Mic/Nite talks by utk faculty, PK, powered by PechaKuchca, 20 images x 20 seconds

    Hurry Up and RSVP for Mic/Nite on Wed, April 3!

    RSVP by Monday, 4/1, and plan to attend on Wednesday. April 3, 2024. Note the new presentation start time at 6:10 pm.

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    Research Proposal Development Support from HPSC

    OIT High Performance & Scientific Computing (HPSC) provides research computing resources and services to the University community, including: ISAAC is […]

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    February 2024

    OIT Customer Satisfaction Survey Graphic

    Tell Us How We’re Doing

    Last year, the Office of Innovative Technologies launched several new initiatives, and we continue to take a fresh look at […]

    picture of basic OptiPoint 500 telephone

    Update RingCentral by February 22, 2024

    RingCentral recently announced minimum version requirements for anyone using the desktop client. This new policy will take effect on February 22, […]

    911, caduceus and image of someone dialing a phone.

    911 and Your Campus Phone

    As the campus transitions to using RingCentral’s cloud-based telephone service, we would like to emphasize the importance of the 911 […]

    Newsletter signup

    Stay Up to Date with OIT News

    “Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

    Good Bye Google Photos

    Changes to Google Photos

    Effective February 27, 2024, the Office of Innovative Technologies will no longer provide access to Google Photos for new accounts […]

    Technology We LOVE at OIT

    Happy Valentine’s Day from OIT

    For Valentine’s Day, we asked some of our team members to share the tech tools and features they LOVE. And […]

    Inaugural Innovative Technology Symposium

    Highlights from the State of OIT

    Thank you to everyone for such an exciting inaugural symposium. The energy, excitement, conversations, sessions, and attendance were a testament […]

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    UT Verse, graphic depicts a text chat screen with hands holding a mobile device.

    UT-Verse: New Features Now Available

    OIT is excited to announce upgrades to UT Verse, including Chat GPT-4. UT Verse is UT’s generative AI chat where […]

    Explore the Benefits of LinkedIn Learning

    LinkedIn Learning Resource 

    LinkedIn Learning is a valuable online video training platform for faculty, staff, and students. Available at any time from any […]

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    Using Bots in Online Courses

    Bots in Online Courses

    We’d like to share a few considerations regarding the use of bots and online courses. A bot is a computer […]

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    On-Demand ISAAC Training

    ISAAC Training Available On-Demand

    Do you want to learn more about ISAAC or need to know how to access Open OnDemand or run jobs?  […]

    Spring workshops

    Register for OIT Spring 2024 Training

    OIT offers a variety of workshops throughout the semester to get you up and going with the technology you need […]

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    January 2024

    Available software: image of a laptop and keyboard

    Software for Faculty, Staff, and Students

    UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

    Zoom Updates

    Quarterly Zoom Desktop App Update

    As a reminder, Zoom requires quarterly updates for all desktops, laptops, and mobile users. This policy will ensure you have the best online classroom and meeting experience with […]

    Acceptable Use of OIT Research Software

    The University of Tennessee provides access to many types of centrally funded research software. Centrally funded software is available only […]

    New Teams, image depicts the Microsoft Teams logo.

    Microsoft Teams: The New Microsoft Teams is Rolling Out 

    Microsoft Teams has recently undergone a major overhaul, with the new version being faster, simpler, and more flexible than ever […]

    New Vols!

    Just-for-Students Tech Primer

    Students, get to know the learning tools and resources available to you in one convenient location. The information on this […]

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    Panopto, Create button

    Record, Edit, and Host Videos with Panopto

    Panopto is UT Knoxville’s cloud-based video service that allows you to record, share, review, and edit video captures from your […]

    Upcoming Teams Events, Spring 2024, Image depicts the Microsoft Teams logo and squares with various people smiling

    Microsoft Teams: Teams Unleashed 2024

    Looking to learn more about Teams this Spring? You are in luck! Your OIT Training Team has been working over […]

    New Teams, image depicts the Microsoft Teams logo.

    Begin 2024 with the New Microsoft Teams

    Be on the lookout for an invitation to try the New Microsoft Teams.  The rollout of Microsoft’s latest Teams version […]

    Spring HPSC Workshops

    HPSC Workshops for Spring 2024

    OIT High Performance and Scientific Computing group is hosting a workshop series this semester focusing on the Linux environment of […]

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    Point Solutions

    PointSolutions is Now available for Your Canvas Course’s Navigation Menu!

    With the recent PointSolutions updates, a Canvas course navigation link is now available to you and your students, allowing easy […]

    Icons of instructor, camera, chat

    Onboarding New Faculty, Instructional Staff, or GTAs?

    Share This Website OIT has specific help for Faculty, Instructional Staff, and GTAs. Make sure all your new folks check […]

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    Protecting Your Research Data: Data Types, Software Tools, and Products

    Researcher’s Guide to Sensitive Information

    Learn to protect your research by visiting the Guide to Sensitive Information in Research website.

    Teams Tip of the Week.

    Microsoft Teams Tip of the Week: Fall 2023

    Faculty, staff, and students can access Microsoft Teams with your UT Microsoft 365 account. With Teams, you can chat, video […]

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    Are You Ready for Spring? Image depicts a checklist on a computer screen

    Start of Semester Checklist for Your Students

    Let’s help students prepare for the new year by sharing this list of ways to connect, communicate, and collaborate with faculty, […]

    Upcoming Teams Events, Spring 2024, Image depicts the Microsoft Teams logo and squares with various people smiling

    Upcoming Microsoft Teams Spring 2024 Events

    Mark Your Calendar! Weekly Tips and Tricks for Using Microsoft Teams Sessions return Thursday, February 1 Sessions are held on Teams […]

    Mplus logo

    What’s New in Mplus 8.10

    Version 8.10 of Mplus is now available on the OIT Windows Terminal Server Apps@UT. Mplus analyzes Structural Equations Models (SEM) that […]

    Secure Data Types - PHI

    Do You Collect Any Protected Health Information in Your Research?

    Protected Health Information (PHI) is regulated by the Health Insurance Portability and Accountability Act (HIPAA). PHI is any information in […]

    Prepare for Spring

    Spring Semester Start-Up Checklist 

    Schedule a Technology-Enhanced Classroom Consult  Get confident in your new classroom and request a 1-on-1 technology consultation. Log into office365.utk.com […]

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    Upcoming Changes OIT HelpDesk

    OIT HelpDesk Closed for Martin Luther King, Jr. Day

    The OIT HelpDesk will be closed on Monday, January 15, in observance of the  Martin Luther King, Jr. Holiday and reopen […]

    Zoom logo with airplane wings

    Zoom Test Flights Available

    Jan 18 or Jan 19 Sign in any time during open testing hours! Test Flights provide faculty and students an […]

    cartoon screen with people having online meeting with Outlook and MS Teams logo

    Looking for a New Year’s Resolution for 2024?

    Ring in the New Year with Microsoft Teams Continuing the wave of enthusiasm and momentum garnered from the Microsoft Teams […]

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    Close up of the UT Campus Map

    Finding Technology Around Campus

    Did you know you can use University Campus Map to locate outdoor WiFi hotspots near your current location? That means […]

    Checked Your Zoom Meeting Settings Lately?

    With the new school year underway, we want to remind you of a few simple security settings and practices you […]

    Student with head on laptop. Text says can't log into Zoom?

    Use Your UT Account to Sign In to Zoom

    If you are having trouble getting into a virtual class or meeting on Zoom, be sure to sign in with […]

    Matt Williams Named Chief Information Security Officer

    Matt Williams has been selected as the University of Tennessee, Knoxville’s chief information security officer, starting February 1, 2024. Williams […]

    December 2023

    HelpDesk Holiday Hours

    Holiday Hours for OIT HelpDesk

    The OIT HelpDesk will close for the winter break at 10:00 PM ET on Thursday, December 21, and reopen at […]

    Before you sign off for the winter break...

    Shutting Down, Signing Out, and Logging Off

    We have a few reminders for you before you unplug for a well-deserved break.   Don’t forget to:  Create an email […]

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    stay safe online

    Be Safe Online Over While You are Away

    While we may be taking a break from the classroom and the office over the next few weeks, the bad […]

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    laptop with scarf and hat in the snow on a hammock

    Take Your Learning On-the-Go

    Learning is an everyday task that helps us acquire new skills, expand our knowledge, and improve our performance. Why not […]

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    Join Us for the Inaugural Innovative Technologies Symposium 

    January 30, 2024  The Inaugural UT Innovative Technologies Symposium invites you to attend this exciting event that will pull together […]

    Canvas Catalog and Logo

    OIT Training Available in Canvas Catalog

    Take your training along on your holiday travel! OIT’s Online Self-Paced Workshops are available Canvas Catalog, UT Knoxville’s outreach learning […]

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    Inaugural UT IT Symposium: Engage, Enlighten, Enjoy  

    The Application for Proposals is open now!   We invite you to share with others at UT what excites you, […]

    mac OS Sanomoa, wait before you update

    macOS Sonoma: Wait Before You Update

    Interim Fix Available for SPSS and macOS 14.0 (Sonoma) UPDATE: On September 26th Apple released macOS 14.0 (Sonoma). If you choose […]

    classroom technology icons and calendar illustration

    Get Confident in Your New Classroom: Request a 1-on-1 Consultation

    Sign up for a consultation: January 10 – January 19. Practice makes perfect. Part of appearing perfect that first day […]

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    Point Solutions

    PointSolutions Update in December 

    PointSolutions will be updated on December 20 and 21. Please do not use the PointSolutions desktop or web applications during […]

    Submit your requests today!

    Digitizing Movies for Use in Course Instruction 

    During a recent audit of Digital Media Services (DMS) processes, the Office of Innovative Technologies (OIT) and UT Libraries determined […]

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    Video Files, includes logos from YouTube, Canvas, and Panopto

    Video Files in Canvas Course Sites 

    As you prepare your Spring 2024 Canvas course sites, we recommend that you do not upload video files directly to […]

    November 2023

    Getting ready for finals. Image of a student studying.

    Getting Ready for Finals: Online Testing Options

    Are you planning on hosting your final exam online? It’s not too early to begin planning your testing strategy. Regardless […]

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    New Students Get Outlook Email

    The Office of Innovative Technologies is announcing changes to Microsoft 365 and Google Workspace for Education, the enterprise communication and […]

    Commercial MATLAB License Available in Secure Enclave

    Researchers can now use MATLAB for commercial projects in the ISAAC Secure Enclave. The commercial license is for MATLAB R2023a […]

    OIT Printing & Lab services

    Student Services: Labs and Printing for Finals 

    OIT Computer Lab Services offer a stable and reliable environment for students to complete their academic assignments. Our service includes […]

    Image J logos

    Featured Software: ImageJ Version 1.54

    ImageJ is a Java-based image analysis program extensively used in various scientific research fields. It can be installed on any computer […]

    Plan to Attend Fall Mic/Nite

    Don’t miss this unique opportunity to hear mini-lectures from 11 of our faculty scholars on a variety of disciplines and […]

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    Adobe Creative Cloud Logo, text, Cloud storage changes.

    Upcoming Change to Adobe Creative Cloud Storage

    Adobe is modernizing the Creative Cloud storage experience and will discontinue Creative Cloud synced files in 2024 for Creative Cloud […]

    Secure Enclave

    What is Secure Enclave, and What Can Researchers Do with It? 

    Secure Enclave supports research with Protected Health Information and Controlled Unclassified Information which have specific security requirements specified by federal […]

    Proctorio

    Best Practices for Using Proctorio in Face-to-Face Classes

    Proctorio is UTK’s current proctoring tool for exams delivered via the Canvas Quiz tool. While Proctorio is primarily intended for […]

    Canvas Course Shell for Spring 24

    Winter Mini-Term and Spring 2024 Canvas Course Availability

    Winter Mini-Term 2024 and Spring 2024 Canvas course shells were created on November 3. Please be sure you are assigned […]

    Clicker Registration

    Clicker Registration — Are your students seeing red? It’s not too late to register!

    Most faculty allow students a two-week grace period for registering their clicker device; however, many students forget to complete this […]

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    October 2023

    New AI on ISAAC

    New AI Tennessee Initiative Resources Available on ISAAC Cluster

    High-performance computing resources for AI Tennessee Initiative projects are available on the ISAAC Next Generation cluster (ISAAC NG). These resources […]

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    New Learning Library, with an illustration showing items on a large shelf.

    New Information Security Learning Library 

    We have been sharing weekly security articles with the campus since 2010. That’s approximately 500 security messages to help keep […]

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    Update – Zoom AI Companion

    Zoom recently announced the release of its new AI Companion. Zoom’s AI Companion can analyze a Zoom cloud recording and add searchable chapters, assist in creating […]

    Zoom Updates

    Quarterly Zoom Desktop App Update

    Required updates on 11/4/2023 If you missed the previous announcements, the Zoom Quarterly Software Lifecycle Policy has been implemented. View […]

    911, caduceus and image of someone dialing a phone.

    911 and Your Campus Phone

    As the campus transitions to using RingCentral’s cloud-based telephone service, we would like to emphasize the importance of the 911 […]

    Beware of Phishing Text

    Beware of Phishing Texts

    As we observe October Security Awareness month, OIT has recently seen a rise in phishing sent via text messaging targeting our […]

    DMS Updates

    Digitizing Movies for Use in Course Instruction

    During a recent audit of Digital Media Services (DMS) processes, the Office of Innovative Technologies (OIT) and UT Libraries determined […]

    Related:

    AI in Higher Ed Symposium, icon of a video player button

    Did You Miss the AI in Higher Ed Symposium?

    Session Recordings are Now Available The AI symposium brought together educators, students, researchers, administrators, and industry experts to delve into […]

    Verizon Cellular Options Activated for More Locations on Campus

    In July 2023, the University of Tennessee, Knoxville, and Mobile Communications of America Inc. (MCA) commissioned five areas of campus […]

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      Turnitin logo; text: new similarity report

      New Turnitin Similarity Report

      On October 18, Turnitin launches its updated Similarity Report. Turnitin Similarity is UT, Knoxville’s supported similarity checker tool for files […]

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        Microsoft Teams

        Microsoft Teams: Security Best Practices 

        Manage Team Membership Keeping your Microsoft Team membership up to date is essential as team members come and go. Updating […]

        Understanding NVivo’s Functionality in Qualitative Research

        NVivo is a powerful software tool designed to assist in managing, organizing, and analyzing qualitative data. While it might initially […]

        Zoom Security Precautions

        Zoom-bombing is a term for when individuals “gate-crash” Zoom meetings. These uninvited guests could share their screens, make disturbing posts […]

        Image showing 3 documents with labels: Plan A with Canvas logo; Plan B with email icon; and Plan C.

        Course Backup Planning

        The best-laid plans all have a backup. Ensure you have the most vital course information saved as a backup to […]

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        Top Five Tips, shows a classroom with an intructor and students with a lock overlaid on the image.

        Top 5 Tips to Stay Secure in Classrooms

        Staying secure in your classroom keeps you and your students’ data safe while ensuring your classroom technology runs more smoothly. […]

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        Protecting Your Research Data: Data Types, Software Tools, and Products

        Researcher’s Guide to Sensitive Information

        OIT High Performance & Scientific Computing, OIT Research Computing Support, and the Office of Research, Innovation, & Economic Development have […]

        Security Training, icon in the center with a checkmark, and varios icons - lock, system, clock, people

        Security Training Picks from OIT

        Explore the following security-related courses, videos, and tutorials available to you in LinkedIn Learning, K@TE, and the Zoom Learning Center:  […]

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        Microsoft 365 Email Encryption

        Send Encrypted Email with Microsoft

        Any university email that contains the following protected or sensitive information must be encrypted: Using Microsoft to encrypt emails You […]

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        September 2023

        A cyber security guide for higher ed. Graphic depicts the National Cybersecurity awareness logo alongside security locks and hands typing on a laptop.

        A Cyber Security Guide for Higher Ed

        What Students, Faculty, and Staff Need to Know October is a special month for online safety, especially for those of […]

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        Secure Enclave, HPSC, icon of connected servers

        What Can Researchers Do with Secure Enclave?

        Secure Enclave supports research with Protected Health Information and Controlled Unclassified Information which have specific security requirements specified by federal […]

        Update to the OIT HelpDesk Phone Queues

        As part of the ongoing effort to provide better support to the university community, the OIT HelpDesk is updating its […]

        UT Academic Artificial Intelligence Symposium Call for Entries

        AI in Higher Ed: Transforming the Teaching and Learning Experience

        Save the Date: Friday, September 22, 2023 Plan to attend and participate in the conversations at the AI in Higher […]

        UT Verse, graphic depicts a text chat screen with hands holding a mobile device.

        Introducing UT Verse: A ChatGPT and AI Sandbox for Campus 

        OIT is excited to share some news that will significantly impact how we approach innovation and collaboration on our campus. […]

        Microsoft Teams logo and person with laptop

        Microsoft Teams for Work – New Resources

        Communication. Collaboration. Organization. An all-in-one tool that can do it all and more – Microsoft Teams.  Our work environments and […]

        Are you connected to Wi-Fi?

        Get the Best UTK Wi-Fi Connection on Campus

        Connect to eduroam Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while […]

        Mac OS - security shield

        Antivirus for Macs: Microsoft Defender

        In addition to all the great offerings included with your Microsoft license, Microsoft Defender is one of them. If you […]

        Students in the Commons on laptops. Serurity shield and lock icon

        Rise in Security Risk

        The UTK and UT System Administration cybersecurity teams have seen a recent uptick in attempts and threats to our organization. […]

        Report Phishing to OIT

        Report Suspicious Emails to OIT

        Cybercriminals know the best strategies for gaining access to the university’s sensitive data. There are several tricks to spotting a […]

        Research Support, image of a hand plotting points on a chart.

        Research Computing Support for Faculty, Staff, and Students

        Are you a researcher and need help performing statistical analysis, analyzing data, or creating survey questions? OIT offers customized assistance […]

        Updates to Classrooms.utk.edu, images of present screen, laptop

        Visit the Enhanced classrooms.utk.edu Resource

        We’ve heard your suggestions and made several enhancements to our classroom technology resource webpage. Visit classrooms.utk.edu to find additional and […]

        UTK Annual Compliance Training

        On September 12, 2023, K@TE will send eligible employees an email listing their required courses for the Clery Act, Code […]

        Classroom Training

        OIT Can Schedule Class Lecture Recordings for You in Select Large Lecture Halls

        Are you teaching in one of these large lecture halls and would like to have your class recordings automatically scheduled? […]

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        Mathematica, software logo

        Featured Research Software: Mathematica

        Mathematica is available for download for all UTK, UTS, and UTHSC students, faculty, and staff from the University of Tennessee […]

        Brush up on Clickers PointSolutions workshops, Clickers

        PointSolutions Virtual Workshops

        Are you new to clickers this semester or just need a refresher on how to set up clickers for your […]

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        What Is High-Performance Computing?

        High-performance computing (HPC) generally refers to the practice of aggregating computing power in a way that delivers much higher performance […]

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        BlueSky Statistics, logo on blue background

        OIT to Begin Supporting BlueSky Statistics

        OIT now supports BlueSky Statistics, an open-source alternative to SPSS and R Studio. BlueSky Statistics provides researchers with a point-and-click […]

        Resume Revamp

        Resume Revamp: Learn the Secrets of Word and the ATS Systems 

        The Center for Career Development and Academic Exploration and the Office of Innovative Technologies have teamed up for a virtual […]

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          Available software: image of a laptop and keyboard

          Software for Faculty, Staff, and Students

          UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

          August 2023

          ISAAC Workshop Series

          Fall 2023 HPSC Workshops

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            At the start and end of each class, we recommend that you do a soft reboot of your Cynap. This […]

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            Within Online@UT (Canvas), all student assignment files submitted using the Unicheck Plagiarism Detection and Prevention tool will be migrated to […]

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            We are excited to announce that on March 1, help.utk.edu will receive a face-lift that includes the re-launch of an […]

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              Watch for changes on 1/31 thru 2/7OIT will be moving T-Storage to a new storage service. During the move, access […]

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              September 2022

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              A frequent problem we see related to clicker usage in class is when students are registered and responding in class […]

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              Mark Your Calendar: Upgrade Coming to Network Registration system 

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              OIT is making some changes to increase Gmail security, which could result in more emails landing in your spam folder. […]

              August 2022

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              Special Sessions: Introduction to LinkedIn Learning

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              The Akindi Importer is available and supported as the newest addition to our assessment tool suite within Online@UT (Canvas). The Akindi Importer […]

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              “Clickers” is a generic term used to refer to a personal response system where an instructor can ask questions and […]

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              In a recent communication from the Chancellor, Dr. Plowman encouraged faculty and staff to take time this summer to recharge […]

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              High Performance Software: Know What’s Available?

              OIT’s High Performance & Scientific Computing group (HPSC) manages and supports a variety of licensed software on ISAAC clusters in […]

              Related:

              Do you have a passion for technology? Come work for OIT!

              If you have a passion for technology and looking for a job this semester, you’ve come to the right place! […]

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              Panopto logo

              New Features Coming to Panopto

              On Saturday, June 25, Panopto will experience a brief downtime beginning at 9:00pm EST and running until 12:00am EST. During […]

              Wellness Wednesday

              OIT WELLNESS WEDNESDAYS TECH TIP: Use Email to Limit Distractions

              In support of the Chancellor’s wellness initiatives this summer, we’ll be sharing some tips to help disconnect from technology. Chancellor […]

              Non-Phishy Emails, Spam filters

              Are your emails getting caught by spam filters?

              Suppose your department recently created a new account with a third-party email tool, such as Emma, Constant Contact, or MailChimp, […]

              Related:

              Two-Factor Authentication Coming to Public Lamp

              On June 15, 2022, OIT will require two-factor authentication (2FA) to access the OIT Public LAMP environment (linux.oit.utk.edu). Once required, […]

              Wellness Wednesday

              OIT WELLNESS WEDNESDAYS TECH TIP: Scheduled Email Delivery 

              In support of the Chancellor’s wellness initiatives this summer, we’ll be sharing some tips to help you disconnect from technology. […]

              What’s New in Stata 17?

              Stata is a general-purpose software package for statistics, data management, and graphics. The recently updated Stata 17 provides 29 additional […]

              Zoom Like a Pro with On-Demand Training

              The Zoom Learning Center (ZLC) offers a growing list of on-demand courses, live training, and short videos designed to support just what […]

              Do You Need Help Linking or Embedding Panopto Video into Canvas?

              Hopefully, you are familiar with Panopto, UTK’s lecture capture platform that houses lecture recordings, digitized films for coursework, and other […]

              Curate a Custom Video Collection for Your Students or Staff

              Have you heard of the LinkedIn Learning Curator role? When you request a Curator role, you will have the ability […]

              ISAAC Open Legacy Cluster Transitions to SLURM

              OIT High Performance & Scientific Computing will decommission the Torque/Moab job scheduler and workload manager on the ISAAC Open Legacy […]

              May 2022

              Microsoft Mondays Continue Thru June

              Discover more about Microsoft 365 each Monday over Zoom, beginning at 9:00 am through June. Learn about available applications and […]

              Changes to the on-campus SMTP service

              If you are sending email through a server, copier, or UPS, or with an app or service using the on-campus SMTP […]

              Microsoft 365 Email Encryption

              Using Microsoft 365 email encryption

              Microsoft is changing the functionality when you use encrypt in the subject of your emails to secure your messages sent […]

              What’s New in Online@UT (Canvas)

              On Wednesday, May 18th, the VitalSource Bookshelf link will be renamed to VolBooks Course Materials (VitalSource) and will link to all digital materials for […]

              April 2022

              Upcoming Changes OIT HelpDesk

              Upcoming Changes to the OIT HelpDesk

              The OIT HelpDesk has some exciting news to share! Starting in June, you’ll notice a difference when you call us.   […]

              Update Your Skills This Summer 

              Summer is just around the corner. Use that time to brush up on your technology skills, including: Canvas SAS, Python, […]

              Nearly There: Get Ready for Finals 

              Finals are just around the corner. As you think about the end of the semester, consider this checklist to help […]

              Related:

              Applying SPSS Fix Packs 

              SPSS occasionally releases software updates which they refer to as Fix Packs. These Fix Packs repair reported problems with the […]

              Using ArcGIS StoryMaps

              In addition to getting people from one place to another, maps can convey important contextual information and provide a unique […]

              Turning Technologies – Now Part of Echo360 

              The University of Tennessee’s campus-supported classroom polling system is now Echo360. What does this mean for instructors and students? While […]

              Check With Us Before You Buy

              As the end of the fiscal year approaches, we wanted to remind you to check with OIT before you buy […]

              Infrastructure for Scientific Applications and Advanced Computing (ISAAC) 

              New resources have been added to the ISAAC Next Generation (ISAAC-NG) cluster for use by all of the University of […]

              UT Symposium 2022 – OneUT: Making an Impact

              The UT Symposium is a virtual, two-day event with sessions on April 7 and April 21, 2022. The symposium will bring […]

              Related:

              Photo of Dr. Bob Debois, UDL, Universal Design for Learning

              Get up to speed on Universal Design for Learning (UDL) 

              Bob DuBois, the OIT 2021-22 Faculty Fellow for Universal Design for Learning (UDL), is offering an introductory review of UDL […]

              March 2022

              Tell Your Story with Adobe Premiere Rush

              In episode 15 of our Technology Connections vodcast, you can learn about how to tell your story with Adobe Premiere […]

              Chemdraw Pro Suite and Chemdraw logo

              ChemDraw Professional Suite 21

              PerkinElmer’s ChemDraw Professional provides scientists with an up-to-date collection of scientifically intelligent tools and an industry standard structure drawing suite […]

              Spring Cleaning 

              It’s the time of year when you clean out your garage and closets and toss out and donate items that […]

              Canvas Catalog and Logo

              Discover Canvas Catalog

              Canvas Catalog is an outreach platform for non-credit/non-degree instructional purposes. Colleges or units may use Catalog to offer professional development, […]

              Related:

              UDL, Universal Design for Learning

              UDL Meets Diversity, Equity & Inclusion

              Universal Design for Learning (UDL) has always been about making your instruction inclusive and accessible to a diverse population of […]

              Let OIT Give You an Assist with Your Stats

              Did you know Free Throw percentages vary between NCAA men’s and NCAA women’s teams? Team statistics play a big role […]

              OIT Training Gives You a Slam Dunk on New Skills

              In March, join OIT via Zoom for workshops that will help you with Canvas, Zoom, and creativity and collaboration.  Canvas […]

              Reminder: QuestionPro License Expires May 31, 2022

              Qualtrics is now the OIT-recommended tool for web surveys. Access to QuestionPro will end on May 31, 2022. 

              Qualtrics Surveys

              Qualtrics Recommended for Web Surveys

              With the announcement of the new five-year agreement, its enhanced flexibility, and advanced features, Qualtrics is now the OIT recommended tool for […]

              Related:

              February 2022

              Adobe Spark is Now Adobe Creative Cloud Express

              Adobe Spark has had a name change; it’s now Adobe Creative Cloud Express! Creative Cloud Express is a web and […]

              On-Demand ISAAC Training

              ISAAC Training Available On-Demand

              Do you want to learn more about ISAAC or need to know how to access Open OnDemand or run jobs?  […]

              Related:

              Gift box with hearts and technology

              Happy Valentine’s Day from OIT

              For Valentine’s Day, we asked some of our team members to share the tech tools and features they LOVE. And […]

              Take Control of Your Learning Resources

              If you find yourself looking for quality video tutorials to help with a class project, look no further. LinkedIn Learning […]

              LinkedIn Learning logo and laptop

              Starting Strong with Powerful Study Skills

              The beginning of the semester offers you a fresh start and the opportunity to hone your personal talents and proficiency […]

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              OIT Training

              Take a Short Break to Learn Something New

              With learning tools all around campus, from the many libraries, departments, and the internet, opportunities are endless for improving instruction, […]

              research graphic

              Support for Your Research

              Are you a researcher and need help creating survey questions or analyzing data? OIT offers customized assistance to faculty, graduate […]

              Prep Your Students for Presentations

              Students need help learning how to present – it doesn’t come naturally! Use OIT to help your students prepare for […]

              January 2022

              Apple and Android Devices Connecting to Wi-Fi

              Are you back on campus and having trouble connecting to Wi-Fi? Apple and Android devices offer a privacy feature that randomizes your […]

              AT&T 5G Now In More Buildings On Campus

              In January 2022, the University of Tennessee, Knoxville, and Mobile Communications of America Inc. (MCA) activated AT&T 5G cellular service […]

              The FY22 Computer Upgrade Program is Now Underway

              About the Computer Upgrade Program The Computer Upgrade Program (CUP) is a centrally funded program designed to upgrade the computer […]

              Ordering Computer Equipment Just Got Easier

              Faculty and staff can now use the UT Marketplace to order desktops, laptops, monitors, computer accessories, office supplies, and more.  […]

              Zoom logo with airplane wings

              Mark Your Calendar: Zoom Test Flights

              Join us online for the Spring 2022 Test Flights  Test Flights provide faculty and students an opportunity to join an […]

              Isaac next generation

              ISAAC Next Generation: New Cluster is Now Available for General Use

              Infrastructure for Scientific Applications and Advanced Computing, ISAAC A new cluster, the ISAAC Next Generation or ISAAC-NG, is now available […]

              There’s No Security without “U”

              One of the most significant risks that we face is data loss. Whether it is a cyber-breach, a stolen mobile […]

              Laptop with Canvas logo

              UTK Canvas Course Template

              Student evaluations and anecdotal comments indicate that students put a premium on clarity, organization, and consistency when it comes to Canvas course […]

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              Summer Travel. Happy people in a convertible car with their arms in the air.

              Summer Travel Tips: Use Eduroam for Secure Wi-Fi

              The Office of Innovative Technologies recommends connecting to eduroam, the university’s secure Wi-Fi network, for faster and more secure access to Wi-Fi! […]

              A hand holding a cell phone with text, "Is that you?, a green checkmark, and and X. The second phone screen shows the Duo logo.

              Did You Receive a Random Two–Factor Request?

              NEVER press yes on your authenticator application unless you are certain you are the originator of the request.  We use […]

              Keep Learning This Summer

              Train All Summer Long

              Continue your learning with OIT summer workshops! We offer live Zoom sessions and self-paced online training to meet your learning […]

              Life After Graduation, Image of students clapping in cap and gown at a graduation ceremony.

              Students: Prepare for Life after UT

              Congratulations Grads!  With graduation just around the corner, you may be wondering what you will have access to (and for how […]

              Enter Password, Paste Duo Code Here. Image of a bad person fishing from his computer to another computer

              OIT Will Never Ask for Your Password or DUO

              As finals approach, we see increased phishing scams targeting our students, faculty, and staff. If you receive any communication that requests sensitive information like like your password or duo log in code, please treat it with caution.  


              Relax for Success: A Five-Video Series from LinkedIn Learning 

              As we approach the end of the semester, it is important to remember self-care to keep yourself healthy, organized, and […]


              Students: Top 8 Tech-Checks to Test before Finals

              Finals are just around the corner. As you think about the end of the semester, consider using this checklist to […]


              Get Your Clicker Points

              Don’t Lose out on Valuable Clickers Grades and Extra Points

              Most instructors have a deadline of two weeks after the start of classes for students to register their clickers. Some […]

              Zoom Updates

              Quarterly Zoom Desktop App Update

              Zoom has announced May 4 as the next update. Perform updates to ensure you have the best online classroom and meeting experience.

              When To Use Your NetID, and When to Use Your Full Email Address

              At UT Knoxville, we provide many services to faculty, staff, and students that require one to log in or “authenticate.” […]

              Students learning in a Supply Chain class.

              A Show of Appreciation to UT Graduate Students

              Balancing the demands of scholarly research while nurturing the educational progress of others demonstrates your commitment not just to your […]


              Upcoming Changes OIT HelpDesk

              OIT HelpDesk Closed for Spring Recess 

              The OIT HelpDesk, including phone, chat, and walk-in support, will be closed on Friday, March 29, and Sunday, March 31, […]

              Let's Tackle Digital Hoarding

              From the CIO: The Rising Cost of Digital Hoarding

              PART III: SPRING CLEANING. Kick-start your digital clean-up by following these suggestions to help evaluate and decide which files to delete:

              LinkedIn Learning All the Time

              LinkedIn Learning All the Time

              Are you looking to increase your knowledge and skills in different disciplines? Or maybe you have a how–to question you […]

              Protecting Yourself from Phishing Scams: Students Beware!

              Phishing scams that target students often exploit their desire for part-time jobs or internships. Scammers craft emails that look like legitimate job providers.

              OIT Customer Satisfaction Survey Graphic

              Tell Us How We’re Doing

              Last year, the Office of Innovative Technologies launched several new initiatives, and we continue to take a fresh look at […]

              Newsletter signup

              Stay Up to Date with OIT News

              “Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

              Technology We LOVE at OIT

              Happy Valentine’s Day from OIT

              For Valentine’s Day, we asked some of our team members to share the tech tools and features they LOVE. And […]

              Available software: image of a laptop and keyboard

              Software for Faculty, Staff, and Students

              UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

              Zoom Updates

              Quarterly Zoom Desktop App Update

              As a reminder, Zoom requires quarterly updates for all desktops, laptops, and mobile users. This policy will ensure you have the best online classroom and meeting experience with […]

              New Teams, image depicts the Microsoft Teams logo.

              Microsoft Teams: The New Microsoft Teams is Rolling Out 

              Microsoft Teams has recently undergone a major overhaul, with the new version being faster, simpler, and more flexible than ever […]

              New Vols!

              Just-for-Students Tech Primer

              Students, get to know the learning tools and resources available to you in one convenient location. The information on this […]


              Zoom logo with airplane wings

              Zoom Test Flights Available

              Jan 18 or Jan 19 Sign in any time during open testing hours! Test Flights provide faculty and students an […]

              Close up of the UT Campus Map

              Finding Technology Around Campus

              Did you know you can use University Campus Map to locate outdoor WiFi hotspots near your current location? That means […]

              Student with head on laptop. Text says can't log into Zoom?

              Use Your UT Account to Sign In to Zoom

              If you are having trouble getting into a virtual class or meeting on Zoom, be sure to sign in with […]

              HelpDesk Holiday Hours

              Holiday Hours for OIT HelpDesk

              The OIT HelpDesk will close for the winter break at 10:00 PM ET on Thursday, December 21, and reopen at […]

              mac OS Sanomoa, wait before you update

              macOS Sonoma: Wait Before You Update

              Interim Fix Available for SPSS and macOS 14.0 (Sonoma) UPDATE: On September 26th Apple released macOS 14.0 (Sonoma). If you choose […]

              New Students Get Outlook Email

              The Office of Innovative Technologies is announcing changes to Microsoft 365 and Google Workspace for Education, the enterprise communication and […]

              OIT Printing & Lab services

              Student Services: Labs and Printing for Finals 

              OIT Computer Lab Services offer a stable and reliable environment for students to complete their academic assignments. Our service includes […]

              Clicker Registration

              Clicker Registration — Are your students seeing red? It’s not too late to register!

              Most faculty allow students a two-week grace period for registering their clicker device; however, many students forget to complete this […]


              Zoom Updates

              Quarterly Zoom Desktop App Update

              Required updates on 11/4/2023 If you missed the previous announcements, the Zoom Quarterly Software Lifecycle Policy has been implemented. View […]

              Beware of Phishing Text

              Beware of Phishing Texts

              As we observe October Security Awareness month, OIT has recently seen a rise in phishing sent via text messaging targeting our […]

              Report Phishing to OIT

              Report Suspicious Emails to OIT

              Cybercriminals know the best strategies for gaining access to the university’s sensitive data. There are several tricks to spotting a […]

              Research Support, image of a hand plotting points on a chart.

              Research Computing Support for Faculty, Staff, and Students

              Are you a researcher and need help performing statistical analysis, analyzing data, or creating survey questions? OIT offers customized assistance […]

              Available software: image of a laptop and keyboard

              Software for Faculty, Staff, and Students

              UT maintains contracts with many software providers to provide faculty, staff, and students access to these school, work, and academic […]

              Microsoft Teams Event

              Microsoft Teams Event! Coming to Campus September 12

              We are pleased to announce a special on-campus Microsoft Teams Event on Tuesday, September 12.  The presenters who represent Microsoft, […]

              Download the Tennessee App Today!

              With another busy fall semester starting up, be sure you have everything at your fingertips. Use the Tennessee app to […]

              Canvas Training for Students 

              This new, self-paced, asynchronous workshop was designed to help UT students learn about Canvas and gain comfort within this learning […]


              Ready for fall?

              Start of Semester Last-Minute Checklist 

              In case you have been away for the summer, we have created a quick checklist to ensure your technology is […]

              Zoom logo with airplane wings

              Attend a Zoom Test Flight

              Aug 21 or Aug 22Sign in any time during open testing hours! Test Flights provide faculty and students an opportunity […]

              Clicker Drop-In Help

              Clicker Support for Instructors and Students

              Are you new to Clickers this semester? Do you need a refresher setting up Clickers for your course? As you […]

              Adobe logo with icons

              Adobe Software Renewals

              Renew your Adobe subscription for Creative Cloud and Captivate before August 31, 2023, to prevent an interruption of service. How […]

              image of the OIT Website, highlighting Chat, Phone, Online

              How to Request Help from OIT

              Whether you need assistance with Duo, UT email, network, software, hardware, or anything else related to using your technology, reach out […]

              Zoom Updates

              Important Reminder: Update Your Zoom Desktop App #2

              If you missed the previous announcements, the Zoom Quarterly Software Lifecycle Policy has been implemented. August 5th was the most […]

              New Student Resources

              Resources for New Students

              The Office of Innovative Technologies (OIT) can answer your questions about passwords, Duo (two-factor), email accounts, software, wired and wireless […]


              Welcome, New Vols

              Whether you are new to UT or have changed roles, OIT has resources for our new faculty, staff, and students […]

              More Microsoft 365 Topics in June

              We’ve had some great discussions and feedback from our May workshop attendees. Let’s keep the conversations and discovery going with […]

              Choose eduroam

              UT WIRELESS NETWORKS: What are they, and which one is best for you?

              If you haven’t thought about the wireless network you connect to on campus, you should. OIT provides two different Wi-Fi networks […]

              Zoom logo with airplane wings

              Join Us Online for Summer 2023 Zoom Test Flights 

              Test Flights provide faculty and students an opportunity to join an online meeting and test the communication tools available to […]

              OIT HelpDesk Hours

              The OIT HelpDesk will be closed on May 20 for Memorial Day. While the university is closed, we will continue […]

              esri Training

              Esri Academy Training Available

              If you are looking for Geographic Information Systems (GIS) training, Esri has many e-Learning resources to supplement your on-campus GIS […]

              Students: Check Your Tech Before Finals

              Finals are just around the corner. As you think about the end of the semester, consider using this checklist to […]


              Summer Workshops

              Register for OIT Summer Workshops

              We offer live Zoom sessions and self-paced online training to meet your learning needs. Keep learning throughout May, June, and […]

              OIT logo

              OIT Announces Name Change: The Office of Innovative Technologies

              We’re amazed every day by the great work of UT’s faculty, staff, and students – and as the University continues to […]

              Students Registered for Clickers but Not Seeing Their Grades

              Disruption of Service from Echo360(PointSolutions)

              On Wednesday, April 12th, we were alerted to an unannounced system update within the PointSolutions interface. Echo360 enabled an update […]

              Turnitin logo and a person offering up a paper

              Learn Turnitin Similarity

              Introduction to Turnitin | May 1 and May 16  Turnitin Similarity is UT Knoxville’s supported similarity checker and plagiarism detection […]

              LinkedIn Learning, LinkedIn Learning logo and audio speaker icon

              LinkedIn Learning is On the Air

              Are you are seeking a fun and engaging way to expand your knowledge and skills? Look no further than LinkedIn […]

              Non-Phishy Emails, Spam filters

              Gmail Spam Filter Settings

              In a recent Vol Update, the Office of Innovative Technologies reminded students using Gmail to check their spam folder to […]

              Take LinkedIn Learning with You on Spring Break

              LinkedIn Learning has more than 15,000 videos and many audio-only trainings. During Spring Break, take time to watch videos on […]

              Happy Graduate and Professional Student Appreciation Week!

              OIT is pleased to offer many services for graduate students and those who serve them in their studies, including: Research Support […]


              Spring Cleaning for Your Digital Office

              It’s the time of year when you clean out your garage and closets and toss out and donate items that […]

              MIcrosoft Certificates

              LinkedIn Learning Helps You Prep for Certifications 

              LinkedIn Learning and Microsoft continue to provide users with new opportunities to learn, grow, and expand their horizons. LinkedIn Learning […]

              Zoom Sign Language Enhancement View

              New Zoom Feature — Sign Language Interpretation View 

              Zoom releases new features and fixes often, and we encourage users to keep Zoom up to date on their devices […]

              Your Voice Matters

              OIT Customer Satisfaction Survey Now Open

              With the recent change in OIT leadership, we are taking a fresh look at the campus technology services available to […]

              OIT Service Portal Webpage

              Improvements to the OIT Service Portal

              We are excited to announce that on March 1, help.utk.edu will receive a face-lift that includes the re-launch of an […]

              Choose eduroam

              Use eduroam for the Best Experience in the Classroom

              Over the past several months, OIT has been improving the eduroam Wi-Fi network on campus to allow for faster speeds […]

              Newsletter signup

              Stay Up to Date with OIT and Campus Supported Technologies

              “Oh, why didn’t I know that would affect my upcoming exam?” “Wow, we have access to so much available research […]

              Zoom Updates

              Important Zoom Software Update Required

              As previously reported, the Zoom Quarterly Software Lifecycle Policy has been implemented. This policy will assist all desktop, laptop, and […]

              Workshops We Think You'll Love

              Workshops for Students from OIT

              As the semester gets into full swing, OIT has you covered with workshops to help students with projects and class assignments.   […]


              here to help you, book to computer with face

              Search the Knowledge Base for Technology Answers

              In the Knowledge Base, you can find step-by-step instructions and detailed information on university-provided technology. Here are some of the […]

              How to Set Up Your New Phone

              If you’ve recently gotten a new phone soon, here are some recommendations for a smoother experience setting up your new […]

              What Can OIT Do for You?

              OIT supports all things technology on campus. Whether you’ve just arrived on campus or beginning the new school year ready to take […]

              Eduroam faster stronger wifi

              Upcoming Changes to eduroam

              OIT is moving to a new Wi-Fi standard on January 4, 2023, to provide a better experience when connecting to […]

              LinkedIn Learning Audio-Only Presentations

              You don’t always have time to watch a video. Sometimes, you want to learn while you’re driving, exercising, or working […]

              HelpDesk Holiday Hours

              Holiday Hours for OIT Services in the Commons

              The OIT HelpDesk and Student Computer Support at Hodges Library will close at 5:00 PM on Friday, December 16, and […]

              macOS Proceed with Caution

              macOS Ventura: Wait Before You Update 

              Apple has released its latest desktop operating system, macOS Ventura, also known as macOS 13.  Hmmm …, lucky 13?  As always, […]

              Chrome logo and zoom logo

              New Zoom App for Chromebooks

              Do you attend your Zoom class via a Chromebook? We have some important app news to share.  Zoom has ended […]

              Online Forms with Workflow

              Have you been looking for a solution for an online form creation tool that routes through a custom workflow? OIT […]

              Renew Your tiny.utk.edu Web Links Annually

              Create, manage, assign owners, and delete old Tiny URLs in one convenient location. To maintain and clean up obsolete tiny […]


              Collaboration Tools for Student Success

              Does your class meets in person or online and need to get together with classmates outside of class? OIT provides […]

              OIT Training

              Focus on Training

              Learn new skills and software packages with the help of OIT Training. Our hands-on, live Zoom workshops, self-paced online training, […]

              Qualtrics Surveys

              Creating a Survey, But Not Sure Where to Start? 

              Are you using a publicly available survey tool, such as SurveyMonkey? Consider trying Qualtrics (OIT’s officially supported survey tool) for your next […]

              Need to Make Changes in Your UT WordPress Site?

              Whether or not you’re new to website maintenance, there is always a new hurdle to jump. If you’re running WordPress […]

              Get Your Clicker Points

              Students Registered for Clickers but Not Seeing Their Grades?

              A frequent problem we see related to clicker usage in class is when students are registered and responding in class […]

              Zoom Updates

              LiveOnline@UT (Zoom) Updates & Reminders

              Live Transcript In all Zoom Meetings On Monday, September 26, OIT will enable live transcription for all meeting hosts, including […]

              Hosting

              OIT Web Hosting Solutions: Which One is Right for You?

              OIT offers web hosting for students, staff, and faculty. Whether you need to set up a site for your department, […]

              Get Started with LinkedIn Learning

              Special Sessions: Introduction to LinkedIn Learning

              How many times have you been stuck Googling a technology solution late at night or when you are alone? Do […]


              Supporting You

              Are You New to UT and Want to Request OIT Services?

              The OIT Client Service Portal (powered by TeamDynamix) is where UT Knoxville faculty, staff, and students submit requests for help […]

              You are the TARGET! (No…really…you ARE!)

              Over the summer, several students have fallen victim to phishing scams. Collectively, they have lost thousands of dollars from some […]

              Clicker Drop-In Help

              Students: Get Help Setting Up Your Clickers

              Do you have a clicker or need to use your phone to give responses in class? Then stop by our virtual […]


              Zoom Updates

              Is Your Zoom Client Up-to-Date?

              Zoom will implement its new Software Lifecycle Policy on November 5th for all products and services. Users running a Zoom client older than […]

              Wellness Wednesday

              OIT WELLNESS WEDNESDAY TECH TIP: Essentials of Mindfulness and Compassion

              In a recent communication from the Chancellor, Dr. Plowman encouraged faculty and staff to take time this summer to recharge […]

              Do you have a passion for technology? Come work for OIT!

              If you have a passion for technology and looking for a job this semester, you’ve come to the right place! […]


              Wellness Wednesday

              OIT WELLNESS WEDNESDAYS TECH TIP: Use Email to Limit Distractions

              In support of the Chancellor’s wellness initiatives this summer, we’ll be sharing some tips to help disconnect from technology. Chancellor […]

              Two-Factor Authentication Coming to Public Lamp

              On June 15, 2022, OIT will require two-factor authentication (2FA) to access the OIT Public LAMP environment (linux.oit.utk.edu). Once required, […]

              Wellness Wednesday

              OIT WELLNESS WEDNESDAYS TECH TIP: Scheduled Email Delivery 

              In support of the Chancellor’s wellness initiatives this summer, we’ll be sharing some tips to help you disconnect from technology. […]

              What’s New in Stata 17?

              Stata is a general-purpose software package for statistics, data management, and graphics. The recently updated Stata 17 provides 29 additional […]

              Curate a Custom Video Collection for Your Students or Staff

              Have you heard of the LinkedIn Learning Curator role? When you request a Curator role, you will have the ability […]

              Microsoft Mondays Continue Thru June

              Discover more about Microsoft 365 each Monday over Zoom, beginning at 9:00 am through June. Learn about available applications and […]

              Changes to the on-campus SMTP service

              If you are sending email through a server, copier, or UPS, or with an app or service using the on-campus SMTP […]

              Microsoft 365 Email Encryption

              Using Microsoft 365 email encryption

              Microsoft is changing the functionality when you use encrypt in the subject of your emails to secure your messages sent […]

              What’s New in Online@UT (Canvas)

              On Wednesday, May 18th, the VitalSource Bookshelf link will be renamed to VolBooks Course Materials (VitalSource) and will link to all digital materials for […]

              Upcoming Changes OIT HelpDesk

              Upcoming Changes to the OIT HelpDesk

              The OIT HelpDesk has some exciting news to share! Starting in June, you’ll notice a difference when you call us.   […]

              Update Your Skills This Summer 

              Summer is just around the corner. Use that time to brush up on your technology skills, including: Canvas SAS, Python, […]

              Nearly There: Get Ready for Finals 

              Finals are just around the corner. As you think about the end of the semester, consider this checklist to help […]


              Tell Your Story with Adobe Premiere Rush

              In episode 15 of our Technology Connections vodcast, you can learn about how to tell your story with Adobe Premiere […]

              Chemdraw Pro Suite and Chemdraw logo

              ChemDraw Professional Suite 21

              PerkinElmer’s ChemDraw Professional provides scientists with an up-to-date collection of scientifically intelligent tools and an industry standard structure drawing suite […]

              Spring Cleaning 

              It’s the time of year when you clean out your garage and closets and toss out and donate items that […]

              Let OIT Give You an Assist with Your Stats

              Did you know Free Throw percentages vary between NCAA men’s and NCAA women’s teams? Team statistics play a big role […]

              OIT Training Gives You a Slam Dunk on New Skills

              In March, join OIT via Zoom for workshops that will help you with Canvas, Zoom, and creativity and collaboration.  Canvas […]

              Reminder: QuestionPro License Expires May 31, 2022

              Qualtrics is now the OIT-recommended tool for web surveys. Access to QuestionPro will end on May 31, 2022. 

              Adobe Spark is Now Adobe Creative Cloud Express

              Adobe Spark has had a name change; it’s now Adobe Creative Cloud Express! Creative Cloud Express is a web and […]

              Gift box with hearts and technology

              Happy Valentine’s Day from OIT

              For Valentine’s Day, we asked some of our team members to share the tech tools and features they LOVE. And […]

              Take Control of Your Learning Resources

              If you find yourself looking for quality video tutorials to help with a class project, look no further. LinkedIn Learning […]

              LinkedIn Learning logo and laptop

              Starting Strong with Powerful Study Skills

              The beginning of the semester offers you a fresh start and the opportunity to hone your personal talents and proficiency […]


              OIT Training

              Take a Short Break to Learn Something New

              With learning tools all around campus, from the many libraries, departments, and the internet, opportunities are endless for improving instruction, […]

              Apple and Android Devices Connecting to Wi-Fi

              Are you back on campus and having trouble connecting to Wi-Fi? Apple and Android devices offer a privacy feature that randomizes your […]

              AT&T 5G Now In More Buildings On Campus

              In January 2022, the University of Tennessee, Knoxville, and Mobile Communications of America Inc. (MCA) activated AT&T 5G cellular service […]

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              Mark Your Calendar: Zoom Test Flights

              Join us online for the Spring 2022 Test Flights  Test Flights provide faculty and students an opportunity to join an […]

              There’s No Security without “U”

              One of the most significant risks that we face is data loss. Whether it is a cyber-breach, a stolen mobile […]