When To Use Your NetID, and When to Use Your Full Email Address

At UT Knoxville, we provide many services to faculty, staff, and students that require one to log in or “authenticate.” We work hard to ensure these applications know it is you by standardizing access with your UT NetID and password. Unfortunately, there are slight differences among our software vendors, and even when we standardize, there are subtle nuances. 

Central Authentication Service (CAS) Services: Now based on Microsoft Authentication

Used by most UT services like Canvas, MyUTK, Microsoft 365, and Google Services.

• Use your full UT email address (UPN):
  • Faculty/Staff: NetID@utk.edu
  • Students: NetID@vols.utk.edu
• Enter your NetID password and complete 2FA.

External Services: Zoom, Adobe, LinkedIn Learning, and others

These services require additional information to direct you to CAS.

• Zoom: Choose SSO, enter tennessee before zoom.us.
• Adobe: Enter NetID@tennessee.edu when prompted for email.

Follow these Tips for a successful login

• Start at MyUTK (myutk.utk.edu):
  After signing in, you will be directed to CAS-enabled services like Canvas, Zoom, and Microsoft 365.
• Use UT-specific URLs:
  Example: linkedinlearning.utk.edu versus the company’s global .com address for LinkedIn Learning.
• Pay attention to prompts:
  • If it says NetID, enter your NetID.
  • If it says Email, use your UT email address.
• Check the OIT Knowledge Base for step-by-step guides:
  • Zoom Login Instructions
  • Adobe Login Instructions
  • LinkedIn Learning Login Instructions

We strive to ensure consistency and integrity for our single sign-on. From the examples above, you can see that, despite some minor differences, all authentication methods ultimately use a combination of NetID/email, password, and two-factor authentication (2FA). We know it gets complicated!  Visit our knowledge base for a few suggestions to help you keep it straight.