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Get the Best UTK Wi-Fi Connection on Campus

Are you connected to Wi-Fi?

Connect to eduroam

Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while on campus. When selecting a Wi-Fi network option on your laptop, phone, or mobile device, select eduroam, then sign in using your UT email address and password.
Follow these steps to Connect to the UT Wireless Network (OIT Knowledge Base article). 

Disable Private Wi-Fi Addressing

Most Apple and Android devices offer a privacy feature that randomizes your wireless MAC address, a unique identifier for that device on a network. This means that the temporary, randomized address gets recorded when you register your device on any of UT’s wireless networks (e.g., eduroam, ut-open). To resolve this problem, disable private addresses for your devices and avoid the need to re-register.  
Follow these steps to Turn Off Private Addresses on IOS or Android (OIT Knowledge Base article). 

Sticky Clients

A sticky client occurs when you and your technology roam from building to building or classroom to classroom, and your wireless device “sticks” to a particular access point. If you experience a slow, weak Wi-Fi connection upon arriving at your new campus location, your device has likely remained connected to an access point that is now further away.
To resolve this problem, reconnect to the closest access point by turning off wireless on your device and turning it back on.  

For assistance connecting to UT’s wireless networks, contact the OIT HelpDesk at 865-974-9900.