Access UT’s most secure wireless connection by choosing the eduroam network as your primary wireless network while on campus. When selecting a Wi-Fi network option on your laptop, phone, or mobile device, select eduroam, then sign in using your UT email address and password.
Follow these steps to Connect to the UT Wireless Network (OIT Knowledge Base article).
Most Apple and Android devices offer a privacy feature that randomizes your wireless MAC address, a unique identifier for that device on a network. This means that the temporary, randomized address gets recorded when you register your device on any of UT’s wireless networks (e.g., eduroam, ut-open). To resolve this problem, disable private addresses for your devices and avoid the need to re-register.
Follow these steps to Turn Off Private Addresses on IOS or Android (OIT Knowledge Base article).
A sticky client occurs when you and your technology roam from building to building or classroom to classroom, and your wireless device “sticks” to a particular access point. If you experience a slow, weak Wi-Fi connection upon arriving at your new campus location, your device has likely remained connected to an access point that is now further away.
To resolve this problem, reconnect to the closest access point by turning off wireless on your device and turning it back on.
New buildings on campus are constructed with energy-efficient materials, and unfortunately, these materials block cellular and Wi-Fi signals. If you have difficulty placing a phone call on your mobile phone, find out if your device supports “Wi-Fi calling.”
Enable wireless calling through your phone carrier to allow your device to utilize the campus Wi-Fi network to improve call quality.
For assistance connecting to UT’s wireless networks, contact the OIT HelpDesk at 865-974-9900.
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