Acceptable Use Policy

Acceptable use of LiveOnline@UT (Zoom) is governed by the general policies for acceptable use of computing facilities and other university-wide policies at the University of Tennessee, Knoxville.
Acceptable Use of Information Technology Resources

Account Types and Assignment

Instructors and students will receive a Licensed (Pro) account. With a Licensed (Pro) account, leaders may schedule and host an unlimited number of meetings, of any duration, with up to 300 participants.

Staff will receive a Basic level account. With a Basic level account, leaders may schedule and host an unlimited number of meetings, for up to 40 minutes in duration, with up to 300 participants. If you are a staff member and would like to request an upgrade to a Licensed (Pro) account, please contact us at the OIT HelpDesk at 865-974-9900 or submit a ticket online for our Teaching and Learning Technologies team.

Our Zoom environment includes a limited number of expanded meeting licenses and webinar licenses. We share these licenses across all UT system campuses. For more information or to request an expanded license reservation, please contact us at the OIT HelpDesk at 865-974-9900 or submit a ticket online for our Teaching and Learning Technologies team.

Administration of Accounts

Our UT Zoom and UT Zoom HIPAA environments include a number of Licensed (Pro) accounts and we actively manage these accounts. At the end of every semester or as needed, we will review our account assignments and reclaim licenses that are no longer needed. For example, if an employee leaves the university or when students graduate, their UT Zoom Licensed (Pro) account will be returned to our environment and no longer available to the individual.

Zoom App Marketplace and App Integrations

In addition to their standard web conferencing services, Zoom offers an optional Zoom App Marketplace. These Zoom add-ons, or apps, are tools built by third-party developers claiming to provide convenient features and enhancements. Due to the third-party nature of these apps, there are multiple concerns about security, data privacy, usability, and support impact. Applications in our teaching and learning toolkit must meet university privacy and usability standards. With these concerns and standards in mind, the Office of Innovative Technologies (OIT) will only consider app activation/integrations with our Zoom account for applications currently supported within OIT.

For more information on how to access these active integrations, please contact the OIT HelpDesk at 865-974-9900 or submit a ticket online for our Teaching and Learning Technologies team.

Zoom Cloud Storage Policy

The Zoom Cloud is not permanent storage. We recommend downloading and saving/storing any recording that you would like to keep long-term.

Our Zoom Cloud recording policy includes an automatic deletion process that goes into effect 120 days after the original recording date. A week prior to this date, Zoom will send the owner of the recording (in most cases, this is the host or leader), an email stating the recording will soon progress to the Zoom Cloud Trash. While in the Zoom Cloud Trash location, a recording may be recovered. After 30 days in Zoom Cloud Trash, the recording is permanently deleted and cannot be recovered. Learn more about OIT supported file storage options.

Zoom Lifecyle Policy

Recently, Zoom announced a Quarterly Lifecycle Policy pertaining to Zoom client versions. This policy will assist all desktop, laptop, and mobile users with having the best possible online classroom and meeting experience with the Zoom product. The new Zoom Quarterly Lifecycle Policy went into effect on November 5, 2022. With this in mind, we encourage all users to stay up-to-date with the latest Zoom client version.