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Teaching Tools

System Requirements

This section will guide you through the recommended System Requirements for use with LiveOnline@UT (Zoom).  If you have any questions please contact us at 865-974-9900 or submit a ticket online (help.utk.edu).

The information below includes:

  • Mac operating systems and browsers
  • PC operating systems and browsers
  • Mobile devices

For a quick overview of the current Zoom application status, visit the service status page at status.zoom.us.

To test your system at any time, select the System Check link (zoom.us/test) and join a Zoom meeting. Participants in this meeting may explore the user interface and test their audio and webcams.

Download the Zoom application

After you click a link to join a meeting, or enter a meeting ID to join a meeting, you may be prompted to download and install the Zoom application.  Users may be prompted to trust or allow the application to install.  To download the Zoom application at any time, go to our Zoom page (tennessee.zoom.us) and select the link to Download Zoom.

View Requirements

Get started by checking your setup and review supported operating systems and browsers.  

Macintosh

Operating System
  • OS X 10 with MacOS 10.6.8/(Snow Leopard) or later
Supported Web Browsers
  • Safari 5+
  • Firefox (latest version)
  • Google Chrome
Minimum Hardware Requirements
  • G4, G5 or Intel processor

Windows

Operating System
  • Windows 7
  • Windows 8 or 8.1
  • Windows 10
Supported Web Browsers
  • Microsoft Internet Explorer 7 or later
  • Firefox (latest version)
  • Google Chrome
Minimum Hardware Requirements
  • Single Core 1 GHz or higher processor

Linux

Operating System
  • Ubuntu 12.04 or higher
Web Browsers
  • Firefox 3.6+
Minimum Hardware Requirements
  • Single Core 1 GHz or higher processor


In addition, recommendations include:

  • Single Core 1 Ghz or higher processor
  • 4 GB of RAM free
  • For the best experience in a LiveOnline@UT (Zoom) high-definition meeting, we recommend a wired-in connection whenever possible. The application will adjust automatically for 3G, WiFi, or Wired environments. However, to fully utilize the high-definition audio, video, and screen sharing tools, we recommend a wired-in connection.
  • Speaker and Microphone (USB headsets are recommended for best sound quality).

LiveOnline@UT (Zoom) Mobile Apps and Supported Devices

If you are invited to a meeting and choose to attend from a mobile device, you will be prompted to download and install the mobile app after selecting the meeting link.  The meeting link may be posted online or sent to you via email by the meeting leader.

The Zoom app is available in the Apple Appstore or search for “Zoom meetings” in Google Play store.
You may also wish to pre-install the app manually by visiting the Zoom Download Center (zoom.us/download).

Supported Tablets and Devices

  • Surface Pro 2 running Win 8.1
  • Surface Pro 3 running Win 10
  • iOS and Android Devices
  • Blackberry devices

Test Flights

Test Flights give you the opportunity to log in and test your system for a LiveOnline (Zoom) class before the semester begins. You will need speakers and a microphone or a headset with a microphone to fully test your in-class audio. Test Flight dates and times are announced on the LiveOnline@UT (Zoom) homepage a week or two before each semester starts.

To attend a LiveOnline@UT (Zoom) Test Flight, follow the steps below.

  1. Log in to Online@UT (Canvas) at online.utk.edu (https://online.utk.edu) with your NetID and password.
  2. Select the Test Flight link on the Dashboard (Please note, the Test Flight link will be posted a few minutes prior to the start time.)
  3. If prompted, enter your NetID or name and join the meeting.  During the application launch process, you may be prompted to download and install the Zoom application.  Click Ok or yes to run, trust, or accept the application.
  4. When the meeting window launches (this may take a moment), please configure your audio via the chevron next to the Audio/Microphone icon on the meeting toolbar.  If there is a red bar through the microphone symbol, your audio may be muted.

A technical support person who is monitoring the Test Flight will greet you. Other people may be in the session before you so please be patient and you will be acknowledged. You will be asked if you can hear and speak in session and then given time to explore the various buttons available to students in the meeting interface. You are free to log out (close out the window) when you like.

If you have any questions or problems during the Test Flight, support personnel are available via telephone 865-974-3117 or 877-974-3117 to assist you.

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