Teaching Tools

System Requirements

This section will guide you through the recommended System Requirements for use with LiveOnline@UT (Zoom). If you have any questions please contact the OIT HelpDesk at 865-974-9900 or submit a ticket online for our Teaching and Learning Technologies team.

The information below includes:

Mac operating systems and browsers
PC operating systems and browsers
Linux operating systems and browsers
Mobile devices
Zoom App Marketplace and App Integration
Test Flights

Be sure to download the Zoom Workplace app and test your system

To download the Zoom Workplace app, visit our page at tennessee.zoom.us and select Download Zoom.
To test your system at any time, select the System Check link and join a Zoom meeting. Participants in this meeting may explore the user interface and test their audio and video (webcam) devices.

General Recommendations Include:

Dual core 2Ghz or higher processor.
4 GB of RAM free.
For the best experience in a LiveOnline@UT (Zoom) high-definition meeting, we recommend a wired-in connection whenever possible. The application will adjust automatically for 3G, WiFi, or Wired environments. However, to fully utilize the high-definition audio, video, and screen sharing tools, we recommend a wired-in connection.
Speaker and Microphone (USB headsets are recommended for best sound quality).
A webcam or HD webcam (built-in or USB).

Macintosh

Operating System	macOS X with macOS 10.11 or later
Supported Web Browsers	Safari within 2 versions of current Firefox within 2 versions of current Google Chrome within 2 versions of current
Minimum Hardware Requirements	G4, G5 or Intel processor

Windows

Operating System	The Zoom desktop app will no longer be supporting Windows 7 and Windows 8/8.1 with the 6.0.0 release. Version 5.17.11 will be the last version available for these operating systems. Windows 10 Home, Pro, or Enterprise Windows 11
Supported Web Browsers	Microsoft Edge within 2 versions of current Firefox within 2 versions of current Google Chrome within 2 versions of current
Minimum Hardware Requirements	Dual-core 2GHz or higher processor or higher

Linux

Operating System	Ubuntu 12.04 or higher
Web Browsers	Firefox within 2 versions of current, Chrome within 2 versions of current
Minimum Hardware Requirements	Dual Core 2GHz or higher processor

LiveOnline@UT (Zoom) Mobile Apps and Supported Devices

If you are invited to a meeting and choose to attend from a mobile device, you will be prompted to download and install the mobile app after selecting the meeting link. The meeting link may be posted online or sent to you via email by the meeting leader.

The Zoom Workplace app is available in the Apple Appstore or search for “Zoom meetings” in Google Play store.
You may also wish to pre-install the app manually by visiting the Zoom Download Center.

Supported Tablets and Devices

iOS and Android Devices
Surface Pro 2+, running Windows 8.1 or higher
Tablet PCs running Windows 10 Home, Pro, or Enterprise (Zoom desktop client only)
Blackberry devices

Zoom Workplace App Marketplace and App Integrations

In addition to their standard web conferencing services, Zoom offers an optional Zoom App Marketplace. These Zoom add-ons, or apps, are tools built by third-party developers claiming to provide convenient features and enhancements. Due to the third-party nature of these apps, there are multiple concerns about security, data privacy, usability, and support impact. Applications in our teaching and learning toolkit must meet university privacy and usability standards. With these concerns and standards in mind, the Office of Innovative Technologies (OIT) will only consider app activation/integrations with our Zoom account for applications currently supported within OIT.

Active Zoom Workplace App integrations available in our UT Zoom enterprise license include the following:

Canvas
Microsoft Teams
Panopto
Zoom Timer

For more information on how to access these active integrations, please contact the OIT HelpDesk at 865-974-9900 or submit a ticket online for our Teaching and Learning Technologies team.

Test Flights

Test Flights give you the opportunity to log in and test your system for a LiveOnline (Zoom) class before the semester begins. You will need speakers and a microphone or a headset with a microphone to fully test your in-class audio. Test Flight dates and times are announced on the LiveOnline@UT (Zoom) homepage a week or two before each semester starts.

To attend a LiveOnline@UT (Zoom) Test Flight, follow these steps:

Log in to Online@UT (Canvas) at online.utk.edu (https://online.utk.edu) with your NetID and password.
Select the Test Flight link on the Dashboard.
Please note, the Test Flight link will be posted a few minutes prior to the start time.
If prompted, enter your NetID or name and join the meeting. During the application launch process, you may be prompted to download and install the Zoom application. Click Ok or Yes to run, trust, or accept the application.
When the meeting window launches (this may take a moment), please configure your audio via the chevron next to the Audio/Microphone icon on the meeting toolbar. If there is a red bar through the microphone symbol, your audio may be muted.

A technical support person who is monitoring the Test Flight will greet you. Other people may be in the session before you so please be patient and you will be acknowledged. You will be asked if you can hear and speak in session and then given time to explore the various buttons available to students in the meeting interface. You are free to log out (close out the window) when you like.

If you have any questions or problems during the Test Flight, support personnel are available via telephone 865-974-3117 to assist you.