865-974-3117 or 1-877-974-3117 (toll free)
LiveOnline@UT (Blackboard Collaborate) is the UT-branded name for the Collaborate software from Blackboard, Inc. The software is used to deliver live, interactive classes via the Internet.
Between 8am - 8pm, Monday-Thursday and 8am - 5:00pm on Friday call 865-974-3117 or 1-877-974-3117 (toll free)
After 8pm and on weekends -
Step 1Call the OIT Help Desk for basic troubleshooting at 865-974-9900, the OIT Help Desk can assist with login, browser, and java issues.
Step 2Call Blackboard Collaborate Support for advanced troubleshooting :North America, toll free: 877-382-2293
International, non toll free:
606-274-2370Blackboard Collaborate Support can assist with clearing your java cache, firewall and mobile app issues.
Step 3*New* Behind the Blackboard support site for Blackboard Collaborate end users. (The previous Blackboard Collaborate Support site will be closed by the vendor in the future.)
Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System