865-974-3117 or 1-877-974-3117 (toll free)
LiveOnline@UT (Blackboard Collaborate) is the UT-branded name for the Collaborate software from Blackboard, Inc. The software is used to deliver live, interactive classes via the Internet.
Welcome to the LiveOnline@UT (Blackboard Collaborate) resources and support site.
To download and install the Blackboard Collaborate Launcher utility and launch an online classroom session, click the System Check link at the left.
Between 8am - 8pm, Monday-Thursday and 8am - 5:00pm on Friday call 865-974-3117 or 1-877-974-3117 (toll free)
After 8pm and on weekends -
Step 1Call the OIT Help Desk for basic troubleshooting at 865-974-9900, the OIT Help Desk can assist with login, browser, and java issues.
Step 2Call Blackboard Collaborate Support for advanced troubleshooting :North America, toll free: 877-382-2293
International, non toll free:
606-274-2370Blackboard Collaborate Support can assist with clearing your java cache, firewall and mobile app issues.
Step 3*New* Behind the Blackboard support site for Blackboard Collaborate end users. (The previous Blackboard Collaborate Support site will be closed by the vendor in the future.)
Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System