865-974-3117 or 1-877-974-3117 (toll free)
LiveOnline@UT (Blackboard Collaborate) is the UT-branded name for the Collaborate software from Blackboard, Inc. The software is used to deliver live, interactive classes via the Internet.
Blackboard Collaborate application engineers have released an update to the Blackboard Collaborate Launcher for Macs with iOS versions 10.8.4+. Mac 10.8.4+ users may be prompted to trust or allow the update for the launcher to run the next time an online classroom is launched on the Mac. (There is no change in the online classroom launch process for PC users.)
Welcome to the LiveOnline@UT (Blackboard Collaborate) support page. Be sure to click the System Check link on the left to test your computer's compatibility with the Collaborate application.
Between 8am - 8pm, Monday-Thursday and 8am - 5pm on Friday call 865-974-3117 or 1-877-974-3117 (toll free)
After 8pm and on weekends -
Step 1Call the OIT Help Desk for basic troubleshooting at 865-974-9900, the OIT Help Desk can assist with login, browser, and java issues.
Step 2Call Blackboard Collaborate Support for advanced troubleshooting :North America, toll free: 877-382-2293
International, non toll free:
606-274-2370Blackboard Collaborate Support can assist with clearing your java cache, firewall and mobile app issues.
Step 3Visit the Blackboard Collaborate Support site to search FAQs or join a live chat.
Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System