865-974-3117 or 1-877-974-3117 (toll free)
LiveOnline@UT (Blackboard Collaborate) is the UT-branded name for the Collaborate software from Blackboard, Inc. The software is used to deliver live, interactive classes via the Internet.
The LiveOnline@UT Summer 2015 Test Flights will take place on the dates and times listed below. During a Test Flight, students have an opportunity to join an online classroom session and test the communication tools.
For more information regarding Test Flights, please click the System Requirements link on the left and review the Test Flight section.
To test your computer and join an online classroom session at any time, click the System Check link on the left.
Between 8am - 8pm, Monday-Thursday and 8am - 4:30pm on Friday call 865-974-3117 or 1-877-974-3117 (toll free)
After 8pm and on weekends -
Step 1Call the OIT Help Desk for basic troubleshooting at 865-974-9900, the OIT Help Desk can assist with login, browser, and java issues.
Step 2Call Blackboard Collaborate Support for advanced troubleshooting :North America, toll free: 877-382-2293
International, non toll free:
606-274-2370Blackboard Collaborate Support can assist with clearing your java cache, firewall and mobile app issues.
Step 3*New* Behind the Blackboard support site for Blackboard Collaborate end users. (The previous Blackboard Collaborate Support site will be closed by the vendor in the future.)
Knoxville, Tennessee 37996 | 865-974-1000
The flagship campus of the University of Tennessee System