865-974-3117 or 1-877-974-3117 (toll free)
LiveOnline@UT (Blackboard Collaborate) is the UT-branded name for the Collaborate software from Blackboard, Inc. The software is used to deliver live, interactive classes via the Internet.
Blackboard Collaborate system engineers will utilize a maintenance window on Saturday, April 26 starting at 10pm Eastern, through Sunday, April 27 at 6am Eastern. Online classrooms and recording playbacks may be unavailable during the maintenance window.
Welcome to the LiveOnline@UT (Blackboard Collaborate) support page. Be sure to click the System Check link on the left to test your computer's compatibility with the Collaborate application.
Between 8am - 8pm, Monday-Thursday and 8am - 5pm on Friday call 865-974-3117 or 1-877-974-3117 (toll free)
After 8pm and on weekends -
Step 1Call the OIT Help Desk for basic troubleshooting at 865-974-9900, the OIT Help Desk can assist with login, browser, and java issues.
Step 2Call Blackboard Collaborate Support for advanced troubleshooting :North America, toll free: 877-382-2293
International, non toll free:
606-274-2370Blackboard Collaborate Support can assist with clearing your java cache, firewall and mobile app issues.
Step 3Visit the Blackboard Collaborate Support site to search FAQs or join a live chat.
Knoxville, Tennessee 37996 | 865-974-1000
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