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Instructional Support


Campus Resources

Take advantage of these UTK campus resources to assist you in your online course development and teaching.

OIT HelpDesk

Contact OIT HelpDesk with any questions that you might have about email, computers, the UT network, or other OIT services.

Instructional Development

OIT offers development assistance of course components and instructional materials including text, images, audio, video, animation, and interactive learning elements. Consultation is available for an array of teaching and technology solutions such as course design and development, multimedia development, assessment strategies, communication and collaboration tools, and website development.

Request Development Assistance

OIT Teaching & Learning Technologies

The Teaching & Learning Technologies service manages and provides support for two course delivery systems:

  • Online@UT powered by Canvas, an online learning management system that provides tools for document distribution, communication, and assessment, as well as a host of other tools to encourage course participation.
  • LiveOnline@UT, a UT-branded name for the Zoom software that is used to deliver live, interactive classes via the Internet. Support and contact information for LiveOnline@UT (Zoom).

OIT Digital Media Services

Digital Media Services (DMS) will digitize, store and deliver your audio, video, text, and images for instructional use. Files are made available to faculty and students via web links to the digitized media.

DMS also manages iTunes U, a free hosted service for educational media. Instructors (and if permission is granted, students) can directly upload audio, video, and text content to an iTunesU collection. Instructors choose whether to make files public or to restrict the access.

Contact Digital Media Services for a consultation.

OIT Training

OIT offers workshops and training programs to help faculty and GTAs enhanced teaching and strengthen instructional technology skills. Workshops cover Online@UT (Canvas), LiveOnline@UT (Zoom), technology-enhanced classrooms, media development, and more.

Check the training schedule and register for OIT Training.

Teaching & Learning Innovation (TLI)

Teaching & Learning Innovation engages faculty in the creation and implementation of educational experiences and environments that are transformative, innovative, inclusive, and outcomes-focused.

Visit the Teaching & Learning Innovation website for more information.

Further Learning

Essential Reading

  • Boettcher, J. V., & Conrad, R. M. (2016). The online teaching survival guide: Simple and practical pedagogical tips (2nd ed.). San Francisco, CA: Jossey-Bass.
  • Conrad, R. M., & Donaldson, J. A. (2011). Engaging the online learner: Activities and resources for creative instruction (Updated ed.). San Francisco, CA: Jossey-Bass.
  • Ko, S., & Rossen, S. (2017). Teaching online: A practical guide (4th ed.). New York, NY: Taylor & Francis.
  • Manning, S., & Johnson, K. E. (2011). The technology toolbelt for teaching. San Francisco, CA: Jossey-Bass.
  • Smith, R. M. (2008). Conquering the content: A step-by-step guide to web-based course development. San Francisco, CA: Jossey-Bass.
  • Thormann, J., & Zimmerman, I. K. (2012). The complete step-by-step guide to designing and teaching online courses. New York, NY: Teachers College Press.

Additional Reading

  • Barnes, S. B. (2012). Socializing the Classroom: Social networks and online learning. Lanham, MD: Lexington Books.
  • Bender, T. (2012). Discussion-based online teaching to enhance student learning: Theory, practice and assessment (2nd ed.). Sterling, VA: Stylus Publishing.
  • Lehman, R. M., & Conceição, S. C. O. (2010). Creating a sense of presence in online teaching: How to “be there” for distance learners. San Francisco, CA: Jossey-Bass.
  • Pacansky-Brock, M. (2013). Best practices for teaching with emerging technologies. New York, NY: Routledge.
  • Palloff, R. M., & Pratt, K. (2005). Collaborating online: Learning together in community. San Francisco, CA: Jossey-Bass.
  • Palloff, R. M., & Pratt, K. (2007). Building online learning communities: Effective strategies for the virtual classroom (2nd ed.). San Francisco, CA: Jossey-Bass.
  • Palloff, R., & Pratt, K. (2009). Assessing the online learner: Resources and strategies for faculty. San Francisco, CA: Jossey-Bass.
  • Rennie, F., & Morrison, T. (2013). E-learning and social networking handbook: Resources for higher education (2nd ed.). New York, NY: Routledge.
  • Richardson, W. (2010). Blogs, wikis, podcasts, and other powerful web tools for classrooms (3rd ed.). Thousand Oaks, CA: Corwin Press.
  • Salmon, G. (2013). E-tivities: The key to active online learning (2nd ed.). New York: NY: Routledge.

Journals of Online Teaching & Learning