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High Performance & Scientific Computing

Requesting an Account



Prerequisites

Accounts on the facility are primarily available to UT staff, faculty, and students. Access is available to people from other organizations with an affiliation to UT if a collaboration exists and an account is sponsored by an authorized UT faculty.

Account Requests for UT Users

Navigate to the portal request an account page (https://portal.acf.tennessee.edu/accounts/request) and hover over the “Getting started” menu item. Select whether you have a UT Netid or not. From there, follow these steps to complete your account request. Please note that people with no UT NetID trying to use the High Performance & Scientific Computing resources require special handling.

  1. Select the NetID option that applies to your institution.
  2. Provide your NetID and NetID password. Select “Verify.”
  3. If your professor or supervisor has an existing project and you know its identifier, specify it. Please allow up to 24 hours to give the principal investigator (PI) sufficient time to review and approve your request.
  4. Agree to the Acceptable Use Policy.
  5. Submit the form.

Generally, your account should be created within 24 hours. Any issues with your account request will be communicated through email. If you suspect a problem with setting up your, please contact the OIT Help Desk (see https://help.utk.edu). Please do not submit another account request unless User Assistance explicitly asks you to do so.

Account Requests for Non-UT Users

If you are a non-UT user, access the account request form in the same manner as a UT user. After you select the “I need to request a new account” option, select the “I do not have a NetID” option. Follow these steps to complete your request.

  1. Provide all the necessary information in the form.
  2. Once you complete the form, select “Continue.”
  3. Specify an existing project to which you should be added or request a new project.
    1. If you specify an existing project, the principal investigator (PI) must approve the request. Please allow up to 24 hours to give the PI sufficient time to review and approve your request.
    2. If you request a new project, provide all the necessary information in the project request form, then select “Continue.”
  4. Accept the Acceptable Use Policy.
  5. Submit the form.

It may take a longer period of time to process your account request. Please allow approximately three to five business days for staff to review and process your request. Any issues with your account request will be communicated through email. If you suspect there was a problem with your account request, please contact the OIT Help Desk (see https://help.utk.edu). Please do not submit another account request unless User Assistance explicitly tells you to do so.

Accounts for Former Faculty, Staff, Students and Collaborators

Generally, once a person leaves the University one’s access to University resources, such as, high performance & scientific computing resources, are suspended. Once a person leaves the University or if a faculty member wants to have a collaborator use the faculties project resources, the faculty member must sponsor a NetID for them. The sponsorship form may be found on OIT’s website. If you have any questions about these situations, please contact the OIT Help Desk (see https://help.utk.edu).