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Software/Hardware Procurement, Distribution, and Licensing

Adobe Software for UTK

Creative Cloud, Captivate, and Presenter are included in the Adobe contract.  Licensing for Creative Cloud is based on specific, named users, and requires UT to assign licenses to a specific employee for all products. You can purchase the Adobe software from VolTech.

Benefits of the named license for Creative Cloud:

  • Ability to use the software on 2 different computers, one of which may be a home computer. This benefit is not available for Captivate or Presenter.
  • Departments may purchase licenses for use by their student employees engaged in departmental (non-academic) work.

New for Summer 2019:

Named licensing will be available this summer for departments who support a student computer lab or a staff training lab.  Active faculty, staff, and students will be able to log in and use Adobe Creative Cloud. Departments must purchase Creative Cloud for the cost of one license per machine. Note that dual-boot machines will require a license for both operating systems.

Creative Cloud (includes Acrobat DC)

  • $75/year* per NetID or lab computer.  On July 1, the price for Adobe Creative Cloud will increase to $110 per NetID or lab computer.
  • Provide the NetID and affiliation for the named license.
  • The named user will log in to the portal to download and install the Creative Cloud applications.
  • The software may be installed on multiple computers; however, you may only have two concurrent logins to Adobe.

When purchasing a license for a student computer lab or a staff training lab, include the operating system, NetID for the lab manager, and location of the lab.

*Pricing  is valid for UT Knoxville departmental purchases only. If you are with another campus unit, including UT System Administration, Institute of Agriculture, or the Institute of Public Service, please check with your respective Chief Information Officer for additional information.


  • $349/year*
  • Purchase one license for each installation
  • Include the NetID for the license and operating system


  • $149/year*
  • Purchase one license for each installation
  • Include the NetID for the license and operating system

Captivate and Presenter are packaged and serialized versions, not a named license. Automatic software updates do not work for these versions. OIT will repackage these versions twice per year to update the software.

*The annual purchase year is a fiscal year (July-June).  For continued use of these products, departments must renew by July 1st of the following fiscal year.  Purchases in May or June will also be active for the following fiscal year.

Getting Started with Creative Cloud

UTK Staff: Once you have purchased your Creative Cloud license from VolTech and received the confirmation email from Adobe, follow the instructions below to download and install the Creative Cloud applications.

Step 1: Remove your old Acrobat and Creative Cloud applications

Before you install the new applications, please remove any Creative Cloud application, including Acrobat, from your computer.

Instructions for removing Creative Cloud from your computer

Step 2: Sign into

Sign in at with your username to download, install, and access the Creative Cloud applications.

Instructions for signing in at

Step 3: Install the Creative Cloud Desktop App

Before you can install any of the individual applications, you must first install the Creative Cloud Desktop App.

Instructions for Windows and Mac.

Step 4: Install the Creative Cloud Applications

With the Creative Cloud Desktop App, you can pick and choose which Creative Cloud applications to install on your computer.

Instructions for Windows and Mac.

Information about Adobe Creative Cloud Extras, such as stock photos

Step 5: Sign Out

When you close an application or turn off your computer, you will not be automatically logged out of your Adobe session.

  • If you are using a shared computer, don’t forget to log out of your Adobe applications once you have completed your work.
  • You may have 2 concurrent sessions for your Creative Cloud applications.  Log off one of your sessions to sign in from another computer.

Instructions for logging out of your Creative Cloud applications

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