Your department may purchase computer equipment from any of the university hardware contract vendors. Dell and Lenovo currently provide UT-recommended configurations for their systems. Review the recommended configurations for desktops and laptops offered on the Dell or Lenovo UT Marketplace website to see if they meet your departmental needs.
IMPORTANT: Each computer must come preloaded with the most current Windows operating system.
Consultants from Desktop Support are available at (865) 974-9900 to answer questions of a technical nature.
In most cases the entire product line of the contract vendor will be included. University contracts for hardware equipment also cover third party peripheral items produced by other manufacturers.
NOTE: OIT is not responsible for the pricing found on the websites of our various contract vendors
All orders should be created and submitted online at the vendor website, UT Marketplace or emailed directly to the vendor.
The vendor will confirm the order by email within three business days of receipt of the order. This confirmation letter will:
If you do not receive a confirmation letter, call 974-2198 for assistance in determining whether your order was received by the contract vendor.
Apple Computers (VolTech) does not send confirmation letters upon receipt of departmental orders. Therefore, departments wishing to inquire about orders placed for Apple equipment should contact VolTech directly at (865) 974-2930.
The contract vendor will ship the equipment to the “Ship To” address indicated on the order form. It is the responsibility of the ordering department to ensure that all items are delivered in good condition. The invoice will be sent to the “Bill To” address provided on the order form. It is the responsibility of the ordering department to ensure that all invoices are paid in a timely fashion. Failure to do so may result in delays on future orders for computer equipment.
Please contact the personnel at VolTech if you have any questions on the above procedures.
The procedure includes configuring the desired computer, creating and saving an e-quote, obtaining permission to purchase through your normal departmental processes and releasing the e-quote directly to Dell. Once Dell has received the e-quote, the individual releasing the e-quote will receive an acknowledgement from Dell with a Dell order number for tracking.
If you obtained a special quotation from the Dell sales representative, the purchasing agent may enter that number in the same area to retrieve for purchasing.
Configure your equipment on the UT Marketplace/Dell site.
For information on CCS Presentation Systems.
The procedure includes: configuring the desired video equipment, obtain the appropriate part number and unit price, creating an order form, faxing or emailing the order request directly to the vendor (contact information above), reviewing contractor’s confirmation, making adjustments with contractor if needed, receiving the new hardware, setting up and inspecting the hardware, adding the equipment to your department’s assets if required, and authorizing payment of invoice.
CCS Presentation Systems has been awarded the Epson Projectors hardware contract
Departments wishing to order other Epson Projectors may contact Steve Sutton (contact information listed above) to inquire about product needs, product availability and pricing.
Inquiries about the status and delivery of your order should directed to Steve Sutton (see contact information above).
For more information about Epson projector equipment, visit the CCS Presentation Systems website.
Howard Technology Solutions has been awarded the Howard Computer equipment contract. Procurement Services hopes to have them accessible soon on the UT Marketplace.
United Data Technologies, Inc. has been awarded the HPI and HPE equipment contract. Procurement Services hopes to have them accessible soon on the UT Marketplace.
RJ Young in Knoxville, TN has agreed to conduct in and out of warranty repair for all University HP printers.
Primary Contact: David Mooney
NOTE: All Graybar orders may be ordered by phone or email referencing the Framework Order Number.
Graybar has been awarded the Liebert UPS contract.
Departments that wish to order Liebert UPS equipment may contact Jeff Cody of Graybar Electric (contact information listed above) to inquire about product needs, product availability, and pricing.
Phone or email your order, including your any quote(s), and any other pertinent information relating to your order directly to Graybar.
Inquiries about the status and delivery of your order should directed to Graybar.
Lenovo has been awarded the contract for Lenovo systems. To order Lenovo systems, please visit the UT Marketplace & select Howard Technology Solutions. You can select your Lenovo systems and associated peripherals on their site. The procedure includes configuring the desired computer, adding to cart, and obtaining permission to purchase through your normal departmental processes. Log in to the IRIS/UT Marketplace with your NetID and Password. Click on the ‘Shop’ Folder, then click on the ‘LENOVO’ icon to punch out to the Howard web site. At the top of the page under ‘PRODUCTS’ you can choose ‘LAPTOPS & ULTRABOOKS’, Notebooks’, ‘DESKTOPS/AIO’, or high-power ‘WORKSTATIONS’. Click on any recommended system to upgrade and customize to your specifications by clicking on ‘CUSTOMIZE’. Once you have made your changes, click on ‘ADD TO CART’, which will allow you to choose additional Warranty and Accessories. You may also review your configuration at any time by clicking on ‘CONFIGURATION’. Once complete, click ‘ADD TO CART’ to return to UT Marketplace for proper Approval Process flow. If you obtained a special quotation from the Lenovo sales representative, please email your order, including your quote and any other pertinent information relating to your order, to the Lenovo primary contact below.
SHI has been awarded the Microsoft equipment contract; eligible equipment is available through the UT Marketplace.
Open a support request with Micrsoft on the Services Hub (microsoft.com).
Strategic Products and Services (formerly Providea) has been awarded the Polycom contract for video conferencing equipment. The procedure for ordering includes: selecting the desired video conferencing equipment, creating an order form, faxing or emailing the order request directly to the vendor (see contact information below), reviewing contractor’s confirmation, making adjustments with contractor if needed, receiving the new hardware, setting up and inspecting the hardware, adding the equipment to your department’s assets, and authorizing payment of invoice.
View product offerings at the Strategic Products and Services (formerly Providea) website.
Students, staff, and faculty of The University of Tennessee may make personal purchases of computer equipment from some of the University’s contractors through VolTech. Individuals interested in purchasing Apple as well as Microsoft Windows computer equipment should call VolTech at 865-974-2930 or visit their online store to find the desired equipment.