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Canvas Catalog Frequently Asked Questions

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For Departments and Instructors

  • What is the cost for a department to offer a course or a program through Canvas Catalog?
    • Catalog courses are $9.00 per user per course, effective August 1, 2022, per our contract with Canvas. Billing occurs monthly based on course enrollments. To discuss specific costs per course or program, please submit a request online.
  • What is the cost for a learner to take a course/program in Canvas Catalog?
    • It’s up to the department to decide whether to charge a fee. Courses/programs can be free or fee-based using a special payment gateway. A course/program can also be offered at discounts based on promotional codes.
  • Is it possible to differentiate the course fee based on the type of learners? For example, the course would be free for UTK community members with an active UT NetID, fee-based for the external users, and at a discount to UTK alumni?
    • Yes. Canvas Catalog has a customizable fee discount system based on promotional codes.
  • Can a course be offered completely free for learners?
    • Yes. However, a department would have to cover the OIT cost-recovery fee, which is $9.00 per user per course.
  • Is it possible to hide the course fee in the public description of the course?
    • No. If the course is fee-based, the public page displays the dollar amount. You may choose to hide the course from the public page of Canvas Catalog and share the course directly with the targeted audience by email.
  • Who gets the course fees collected in Canvas Catalog?
    • The enrollment fees paid by the learners go directly to the departments through TouchNet, an integrated payment gateway. Please inquire with your department about the person responsible for managing TouchNet payments.

  • I want to have a course/program in Canvas Catalog. What are the steps?
    • Submit a request online (requires login with your UTK NetID) for a Canvas Catalog course/program. We will contact you within 24 hours to set up an initial consultation.
  • How can users find a course or a program in Canvas Catalog?
    • The course/program can be listed on the public Canvas Catalog home page.
    • The course/program can be accessible through a link shared by email with specific users.
  • What type of information can be posted on the course/program description page in Canvas Catalog?
    • The description page has two required elements: a teaser and course/program
      description. Additional elements, such as links and images, may be included using the rich content editor.
  • Is it possible to batch enroll course participants?
    • Yes. However, manual batch enrollment process won’t trigger the certificate award system.
  • Is it possible to customize a completion certificate?
    • Yes. Certificates can be customized based on layout, text, and images.
  • Is it possible to get specific information about the participants at the time they enroll in a course?
    • Yes. The course developer can create a survey using the Canvas quiz tool and make it a required assignment.
  • Can I copy a course from Online@UT (Canvas) to Canvas Catalog?
    • Yes. You can export course content from Online@UT (Canvas) and import into Canvas Catalog.
  • Is it possible to offer an instructor-facilitated Canvas Catalog course, just like in an Online@UT (Canvas) course?
    • Yes, Canvas Catalog has all Online@UT (Canvas) tools, available to an instructor in an academic course, that allow rich and meaningful interaction between the instructor and the learners.
  • Does OIT help in developing a Canvas Catalog course?
  • Does OIT offer technology support to the learners enrolled in Canvas Catalog courses?
  • Can learners get a badge for completing the course and attach it to their LinkedIn account?
    • Yes. Parchment Digital Badges will be installed in Canvas Catalog and can be used for assigning badges.
  • Can I include interactive multimedia content in my Canvas Catalog course (e.g., content created with Articulate Storyline/Rise, Adobe Captivate, Camtasia with quizzes, etc.)?
    • Yes! The key for tracking student completion of this content is to publish it in SCORM 1.2 format and set the LMS reporting status to “passed/incomplete.” There are other considerations and OIT can help you determine the best settings and configurations based on your content, student needs, and desired learning outcomes.

For Learners

  • Where can I browse/search UT Canvas Catalog courses?
  • How do I access a course in Canvas Catalog?
  • I forgot my password. How do I login?
    • If you have an active UT NetID, log in as the UTK User with the UT NetID and password. To reset the UTK password, follow these instructions: See Instructions for non-UTK users on how to reset a password, in the Canvas Catalog Help section of the web page.
  • I am a UTK alumnus. Can I login using a standard UTK NetID authentication?
    • If you have an active UTK NetID, you should be able to login using your UTK NetID and Password. If you cannot login with the UTK NetID, you can create a guest account in Canvas Catalog.
  • Will I receive email notification when I enroll in a course?
    • Yes, you will receive a confirmation email with a link to the course.
  • Where can I access my completion certificate?
    • If your course or program includes a certificate, you can view and download the certificate when you have completed the course or program. Certificates are issued automatically upon completion and can be viewed at any time.
      • Note: When you complete a course or program with a certificate, a link to the certificate will also be emailed to you.
        1. On the Canvas Catalog Dashboard, click the Completed tab.
        2. To view the certificate in your web browser, click the View link. To download the certificate, click the Download link.
  • How do I view a transcript of my courses or programs in Canvas Catalog?
    • In Catalog, you can view a transcript of all your enrollment information as displayed in your In Progress, Completed, and Not Completed Catalog tabs. If a program has multiple programs, the transcript only shows the first subprogram.
    • Programs count as one item; no course requirements are included in the total enrollment count. If an enrolled date is not set, the course has not been started or the enrollment date is unavailable. Transcripts also display credits earned as well as credits available to earn (when an enrollment is completed).

  • What’s the difference between courses in Online@UT (Canvas) and Canvas Catalog?
    • Online@UT (Canvas) and Canvas Catalog are separate instances of the Canvas learning management system, with the same Canvas features. However, the difference is in the purpose of education.
      • Online@UT (Canvas) courses are part of the UTK official academic education leading to a degree.
      • Canvas Catalog courses deliver non-credit, non-degree education. Current students may register for courses in Canvas Catalog for continuing education, but those courses will not be available on official transcripts.
  • Where can I get help with a Canvas Catalog technology issue?
  • Where can I get help with a Canvas Catalog course/program issue?
    • Contact the instructor or department offering the course to get help with or ask
      questions about the course, course policies, payment information, refunds, or
      anything related to specific courses or programs.
  • How long can I access Canvas Catalog courses after course or program completion?
    • The availability of the course upon completion is determined by a course/program coordinator.
  • Is Canvas Catalog available on Canvas mobile applications?
    • Yes. From the Canvas Student mobile app:
      1. Tap the Find my school button.
      2. In the Find your school or district field, type in ut.instructure.com.
      3. Choose the appropriate log in option:
        • Log in with UTK NetID
        • Log in without UTK NetID

  • Who should I contact if there is a problem with course fee payment?
    • The fees paid by the learners go directly to the departments through TouchNet, an integrated payment gateway. Please inquire with your department and contact the person responsible for managing TouchNet payments.
  • Who should I contact to obtain a receipt for a course/program purchase?
    • Upon purchase of a Canvas Catalog course/program, you should receive an enrollment confirmation email with the amount paid. Furthermore, for any financial transactions related to the course/program, you should reach out directly to the campus department/unit responsible, as they are processed via a payment system that is not accessible to OIT.
  • Can I get a refund for the Canvas Catalog course/program I registered for, but never started?
    • Students who register for a paid course/program but do not open the course or begin any coursework within the course may be eligible for a refund at the discretion of the department offering the course. Students seeking a refund must contact the department offering the course to begin the process.

Do you have any questions that were not answered here? Please submit a request online.

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