Whether you need assistance with Duo, UT email, network, software, hardware, or anything else related to using your technology, reach out to us through one of the following communication channels: 

help.utk.edu

OIT Service Portal

Submit a request for a service through our online portal. The OIT Service Portal provides convenient access to frequently visited online services and Knowledge Base articles by categories. You can access self-service options from one location, request OIT services, view your open tickets, and more.

If your request concerns a specific tier-two group or system administrator, the OIT Service Portal is the best way to address it. The portal allows you to explain your issue in detail and in your own words. Plus, many requests submitted to a specific service within the portal automatically get directed to the appropriate service team. 

• Learn how to use the OIT Service Portal.
• Submit a question or service request by visiting help.utk.edu, signing in at the top of the page, and authenticating with your university credentials
• Let Smokey, the OIT Chatbot, find the answer for you. Smokey, located within the OIT Service Portal, is a conversational assistant that helps with common technology queries, such as resetting passwords, accessing email, or finding Knowledge Base articles.
  Learn how to ask the Smokey, the OIT Chatbot, a question.

Phone

Call us at 865-974-9900 when the University is open for service. We can help with a wide range of issues over the phone.  

Chat

Chat with us online Monday through Friday, 8:00 a.m. to 5:00 p.m. ET. Chat is a great option for quick questions. If your issue is more complex and requires desktop streaming, a phone call might be better.

Chat with the OIT HelpDesk

Walk-In

Visit us in person at our walk-in center located in the Hodges Library Commons. Hours vary depending on the time of year;

OIT Commons Service Center Hours of Operation

Can the OIT HelpDesk support everything on your computer?  

We provide support for an abundance of IT services and applications, but we don’t do everything. Our primary focus is on OIT-provided services. If you have a computer application that is specific to your department or college that OIT does not support, we may be unable to help because we’re unfamiliar with that application. Always check for contact information on the UT department or company’s official website. If the application’s support documentation guides you to contact a specific group for help, it’s best to follow the application’s support instructions.