On July 25 from 9:00 a.m.— 2:00 p.m.(ET), the OIT HelpDesk staff and faculty phone support queue will be operating with reduced staff as we engage in our Summer HelpDesk Staff training day. This training is part of our commitment to continually enhance the quality of support we provide to the UT community. During the specified hours of limited HelpDesk support, our dedicated student assistant Team Leads will attend to the faculty and staff queue. They are equipped to handle routine inquiries and will promptly log requests into our ticketing system for resolution by our full-time HelpDesk staff upon their return from training. Your understanding is greatly valued as we strive to improve the services we offer.