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OIT News
HelpDesk May Be Closing, But Smokey’s Here to Help
The OIT HelpDesk will close for the winter break at 5:00 p.m. on Friday, December 19, and reopen at 7:00 a.m. on Monday, December 29. It will close again at 5:00 p.m. on Wednesday, December 31, and reopen at 7:00 a.m. on Monday, January 5.
While the University is closed, OIT will continue to monitor the network, email, and major computer applications. To check the status of IT systems, please visit the OIT Status Page.
If you need assistance during Winter Break, ask Smokey, the OIT Chatbot, or search the OIT Knowledge Base for answers.
Find Answers While the University is Closed
Chat with Smokey, the OIT Chatbot
The Smokey chatbot virtual assistant lives on the OIT Service Portal. He’s available to help you find answers to your UT technology questions. The Smokey who lives on the HelpDesk page strictly focuses on brushing up on his IT skills, so he doesn’t know everything about the University or other UT departments. Smokey is powered by artificial intelligence that determines the best answers.
Locate answers to your technology questions after hours by checking the OIT Knowledge Base.
Here are a few popular topics and step-by-step instructions you may need during the holidays:
Searching the Knowledge Base is a quick way to find self-help and troubleshooting tips for many of OIT’s supported software and services. The Knowledge Base also groups all our self-help articles by category. To quickly re-access an article in the future, you can add knowledge articles to your favorites list by clicking Add to Favorites when viewing the article.