The OIT HelpDesk will close for the winter break at 10:00 PM ET on Thursday, December 21, and reopen at 12:01 AM ET on Tuesday, January 2, 2023. While the University is closed, OIT will continue to monitor the network, email, and major computer applications. To check the current status of IT systems, please visit the online OIT System Status Center.

If you need assistance during the Winter Break, we recommend that you contact us online, and we’ll respond on Tuesday, January 2.

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Find Answers While the University is Closed 

Locate answers to your technology questions after hours by checking the OIT Knowledge Base.

Here are a few popular topics and step-by-step instructions you may need during the holidays:

• • Duo Two-Factor Authentication
• • Manage your NetID and password
• • Remote Login and Secure Access

Searching the Knowledge Base is a quick way to find self-help and troubleshooting tips for many of OIT’s supported software and services. The Knowledge Base also groups all our self-help articles by category. To quickly re-access an article in the future, you can add knowledge articles to your favorites list by clicking Add to Favorites when viewing the article.

Search the Knowledge Base.