OIT provides quarantine services to UT Faculty, Staff, and Students through Microsoft’s Exchange Online Protection (EOP) service. Below is a list of frequently asked questions related to your quarantine.  If you have any questions or need assistance, don’t hesitate to contact the OIT HelpDesk by phone at (865) 974-9900 or online.

Email Quarantine: Frequently Asked Questions

About EOP Spam Quarantine

• How do I access my EOP Spam Quarantine?
• What options do I have once I log into EOP?
• How long will messages be kept in the quarantine?
• How are quarantined messages organized in the EOP Spam Quarantine?
• How can I use Advanced Search to filter and locate quarantined messages?
• Are wildcard searches supported when searching for quarantined messages?
• How can I view details about a specific quarantined message?

Quarantine Email Notifications

• How often will I receive spam quarantine notices?
• What information will be included about quarantined messages in the summary notice?

EOP, Spam, and Junk Email

• How does Microsoft (EOP) decide which emails are safe and
  which are spam?
• What should I do when junk email is delivered to my Inbox?
• Can I report spam directly to Microsoft?
• What attachment file types are blocked or quarantined?