Call the OIT Retiree Account Change Hotline for help with the transition.
Current staff retirees will be moved into the new retiree email option on October 31, 2023. Read on to learn about the new staff retiree option and what your next steps are.
Faculty and staff who retiree from the University of Tennessee, Knoxville, including the Institute of Agriculture and the Space Institute, UT System Administration, and Institute of Public Service, with ten years of service, are eligible for continued access to email. New retirees can start the process online with Benefits and Retirement.
Retirees, who are also UTK alumni, can choose to have an alumni email account. More information about how to switch will be available when the alumni sign-up is ready. You can learn more about the alumni email option at oit.utk.edu/alumni.
The new offering will be a Microsoft 365 Exchange-only account. This account includes email, calendar, contacts, and to-do.
Eligible staff retirees will use a new email address: NetID@retiree.utk.edu.
Non-email NetID services will not be available in the new staff retiree email solution. Some of these services include:
Check out the frequently asked questions in the OIT Knowledge Base.
April 5, 2023: Start using your new email address, NetID@retiree.utk.edu, to receive messages.
April 12, 2023: Your NetID@retiree.utk.edu email address will become your new reply-to address. When you send an email, this will be the new email address that recipients will see.
April – October 2023: Move any important documents and files and transition to personal accounts (see Steps 2 and 3 below)
October 31, 2023: Your UT email username will change to NetID@retiree.utk.edu, and this will become your only UT email address.
Spring 2024: Retirees will be required to opt-in annually to retain their UT email account. Additional information about this process will be available in the Spring.
Between now and October 31, 2023, we encourage you to use the checklist below to assist in the transition.
Your new email address will be NetID@retiree.utk.edu. Once your account is moved, this will be your only email address.
Begin moving your personal files stored in your UT Microsoft OneDrive, UT Google Drive, and T-Storage accounts elsewhere. You can move these files to your local computer, an external hard drive, or personal non-UT cloud storage. Check out the How-To guides below for more information.
The new services will be a Microsoft 365 email-only account, which will include calendaring and contacts. If you are using your UT NetID to access any other services, it’s time to find an alternative. Here are a few things to consider:
If you use the mobile VolCard for access to university services, we encourage you to contact the VolCard office and switch to a physical VolCard. Other non-OIT services affected by this change include access to Library resources and TRECS. If you use these services, OIT recommends that you contact these departments to learn more.
On October 31, 2023, staff retiree accounts will be moved to the new Microsoft service. On this day:
Two-Factor Authentication (2FA) is required for all UT email accounts.
If you have not enabled 2FA on your account, please visit directory.utk.edu/setup and follow the steps to reset your password and set up 2FA. Accounts without 2FA enabled will be auto-enrolled beginning in April.
Please note that OIT can only assist with email migration to a like service, e.g., UTK Outlook to personal Outlook.com or UTK Gmail to personal Gmail. While it is technically feasible to migrate from Outlook to Gmail or Gmail to Outlook, OIT is unable to assist with this transition. Visit the article: Migrating your email from Microsoft 365 to Gmail for more information. The process for migrating mail is not clean; therefore, proceed at your own risk.
Google Gmail and Drive
Microsoft Outlook and OneDrive
This decision was initially made to improve information security and prevent fraud. The previous email process did not meet those goals, leaving the university vulnerable to fraud, impersonation, and stale addresses mixed in with active accounts. This new option enables the University to distinguish between accounts while enabling better management and security.