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Email, Calendars, & Instant Messaging

Retirement of Retiree Email for Staff

The university administration is discontinuing the UT email and NetID service for staff retirees at the University of Tennessee, Knoxville, including the Institute of Agriculture and the Space Institute, UT System Administration, and Institute of Public Service. Read the full announcement.

Call the OIT Retiree Account Change Hotline for help with the transition.

  • 865-974-2001
  • Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. 

Who is affected?

Staff Retirees at the University of Tennessee, Knoxville, including the Institute of Agriculture and the Space Institute, UT System Administration, and Institute of Public Service.

*Retirees with active appointments in IRIS will retain the use of their UT email and NetID. Departments can sponsor NetIDs for retirees who continue to serve the university; sponsored accounts must be renewed annually. If you believe you are active in IRIS and have a post-retirement appointment but received our message, contact your department to verify. 

Emeritus and Retired Faculty: Individuals granted emeritus status or who retired as faculty with at least ten years of service will be allowed to retain their UT email account. If you are faculty and received this notice, please contact the hotline at 865-974-2001.

Important Dates

November 21, 2022: New retirees can retain their UT email account for 30 days after leaving the university before the account is closed. Visit the OIT Knowledge Base at for additional information about the changes to your account once your employment ends.

October 31, 2023: Retirees with an active UT email account will lose access to UT email, Microsoft 365, Google, and other NetID/Email authenticated services.

What services are included?

  • Microsoft 365 and Google accounts, including UT Email: Once the accounts have closed, you will no longer be able to send or receive messages, all emails and contacts stored in the account will be deleted, and all files stored in Microsoft OneDrive and Google will be deleted.
  • Eduroam: Access to the eduroam, the secure wifi network on campus, will no longer be available.
  • Zoom: Access to your UT Zoom account will no longer be available.
  • Linux/VolWeb account:  Your UT website hosted on the Public Linux/Volweb system will be deleted.
  • T-Storage: Files in your home area will be deleted.
  • Plus, any service or software that authenticates with your NetID/email address and NetID password.

What are your next steps?

Between now and October 31, 2023, we encourage you to create a non-UT email account and begin your transition. We have created a checklist to help you with the steps.

  • Obtain a non-UT email account if you do not already have one. You can utilize one of several popular email services, such as, Gmail, or iCloud. Alternatively, you may wish to create an email account through your internet service provider.
  • Notify anyone who communicates with you through your UT email account about your new email address. You can do this automatically through an Out of Office/Auto-reply message.
  • Reset any private accounts that utilize your UT email address/account to log in or as a username (e.g., social media, banking, service providers).
  • Forward emails you wish to keep from your UT email account to your non-UT email account.
  • Move personal files stored in your UT Google account elsewhere (e.g., on your local computer, an external hard drive, or personal non-UT cloud storage). Check out the How-To Guides below.
    • On December 19, a 100 GB quota will be applied to your UT Google account.
    • Any files that need to be accessed by others at UT after your departure should be moved to a shared space, such as Google Shared Drives.
    • Free, limited, online storage is available from various sources, such as the consumer versions of Microsoft OneDrive, Google Drive, Dropbox, and Amazon Drive.  Additional storage is available from these sites for a fee.

How-To Guides

Google Gmail and Drive

Microsoft Outlook and OneDrive

Why the University Made this Change

These changes help to mitigate risk for the entire university community. Compromised email accounts have already been used to scam others, and this is a proactive step to protect students and staff members from malicious activity.

Current students and staff members are held accountable to university and vendor policies, including those that protect our technology resources. In an era of unprecedented malicious activity via email and other digital communication, our goal is to minimize risk.