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Accounts & Access Management
Two-Factor for Alumni and Retirees
Two-factor authentication is now required for all alumni, retiree, and emeritus email accounts.
All alumni, retirees, and emeritus email accounts have been enrolled in 2FA.
ALUMNI WHO LEFT UT PRIOR TO OCTOBER 2022
For alumni who left UT prior to October 2022, the deadline to opt in and keep your account was October 31, 2023. Accounts that did not opt-in have been deleted due to inaction. Learn more about Alumni email.
CURRENT STAFF RETIREES
Current staff retirees are now part of the new staff retiree email service. Staff retirees who can’t sign in to their UT Email should sign in with their new email address, NetID@retiree.utk.edu. Learn more about Retiree email.
Online Help Resources
- FAQs: Review the Frequently Asked Questions.
- Got a new phone? Get your Duo account working with your new device.
- Manage Devices: Learn how to add and remove devices that you use with Duo.
- Bypass Code: You may generate a new bypass code for yourself every 30 days
Please be vigilant not to respond to generic phishing scams that attempt to appear as OIT or UT officials requesting your urgent response.
- OIT nor any HelpDesk staff will ever request that you share your password.
- Only log in to the official OIT website (directory.utk.edu/setup) during this process.
- If you have questions about the authenticity of the email you receive, please call the hotline with questions or access the official OIT website below to sign in.
Why the University Made This Change
As we continue efforts to protect the University community, the UT administration decided to implement security changes for alumni, retirees, and emeritus faculty at the University of Tennessee, Knoxville, including the Institute of Agriculture and the Space Institute. Read the full announcement online.
In 2019, we required two-factor authentication for all active faculty, staff, and student accounts. It’s now time to require the same level of protection for our alumni, retirees, and emeritus faculty.