The OIT HelpDesk has some exciting news to share! Starting in June, you’ll notice a difference when you call us.
First, we will be adding menu options at the beginning of your call. This change allows us to offer skills-based routing of calls and provide you with better assistance. Our more experienced staff will handle the more complex requests the HelpDesk receives. An example of the new phone menu is below.
Second, and possibly even more exciting, you will have the option to receive a call back instead of waiting in the phone queue. By providing us with your phone #, we can call you when it is your turn.
Thank you for calling the University of Tennessee IT HelpDesk. This call will be recorded for quality and training purposes. Please have your NetID ready; this is the first part of your UT email address.