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OIT News

Upcoming Changes to the OIT HelpDesk


The OIT HelpDesk has some exciting news to share! Starting in June, you’ll notice a difference when you call us.  

First, we will be adding menu options at the beginning of your call. This change allows us to offer skills-based routing of calls and provide you with better assistance. Our more experienced staff will handle the more complex requests the HelpDesk receives. An example of the new phone menu is below. 

Second, and possibly even more exciting, you will have the option to receive a call back instead of waiting in the phone queue. By providing us with your phone #, we can call you when it is your turn.

New Phone Menu

Thank you for calling the University of Tennessee IT HelpDesk. This call will be recorded for quality and training purposes. Please have your NetID ready; this is the first part of your UT email address. 

  • If you have an existing ticket #, Press 1. 
  • For account help; including NetID, Passwords, and Duo Two Factor, Press 2.
  • If you are currently in a classroom teaching and need Immediate Classroom Technology Assistance, Press 3. 
  • For help with your UT Email account, Press 4. 
  • For all other requests, Press 5.