The OIT HelpDesk and Student Computer Support at Hodges Library will close at 5:00 PM on Friday, December 16, and reopen at 9:00 AM on Tuesday, January 3, 2023. The HelpDesk will continue to be available via phone at 865-974-9900, chat, or online at help.utk.edu. The OIT Computer Lab in the Commons will close at 11:59 PM on December 18 and reopen at 7:30 AM Tuesday, January 3, 2023. 

If you need assistance during the Winter Break, we recommend that you contact us online, and we’ll respond on Monday, January 3.

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Find Answers While the University is Closed 

Locate answers to your technology questions after hours by checking the OIT Knowledge Base. 

Here are a few popular topics and step-by-step instructions you may need during the holidays: 

• Duo Two-Factor Authentication 
• Manage your NetID and password 
• Remote Login and Secure Access 

Searching the Knowledge Base is a quick way to find self-help and troubleshooting tips for many of OIT’s supported software and services. The Knowledge Base also groups all our self-help articles by category. To quickly reaccess an article in the future, you can add knowledge articles to your favorites list by clicking Add to Favorites when viewing the article. 
Search the Knowledge Base.