We are excited to announce that on March 1, help.utk.edu will receive a face-lift that includes the re-launch of an AI-based chatbot powered by Ivy.ai. 

The updated OIT Service Portal provides convenient access to frequently visited online services and Knowledge Base articles by categories. You can access self-service options from one location, request OIT services, view your open tickets, and more. 

The OIT Chatbot is a conversational assistant that helps you with common technology queries, such as resetting passwords, accessing email, or finding Knowledge Base articles. The chatbot will become more intelligent over time as more questions are asked and answered.