University-Supported WordPress
Contact Us for Help
Site Sponsors should complete the Set Up a New Website request online to request a new website.
Submit a request online to add and remove users or request help with your existing website.
The University-Supported WordPress environment is designed to allow departments to manage their web content while administrators from the Office of Innovative Technologies (OIT) and the Office of Communications and Marketing (OCM) maintain WordPress and installed plugins hosted at WP Engine.
Features of University-Supported WordPress
- Maintain your web content without the extra hassle of updating WordPress.
- Request activation of any plugin currently installed on the system (see below for more information about plugins).
- Sites created using The Hill, the official Univerisity of Tennesee, Knoxville, theme.
- Protect your site with two-factor authentication.
- There is no additional cost for using the University-Supported WordPress environment.
Types of Sites
Remember: the university’s website is a platform for communicating with external stakeholders, such as prospective students, researchers, and faculty, about university activities, and any site within the utk.edu domain structure reflects the university.
OCM and OIT collaborate with the university community to determine the type of WordPress site that best suits your needs.
Multisites
- Colleges, schools, and major administrative divisions
- Academic Departments, Academic Support Units, Administrative Divisions, Administrative Support Units, Major Research Initiatives
- URLs will be in the format of name.utk.edu
Standalone sites
- Special events and conferences
- Research labs, groups, and projects
- URL will be in the format of name.sites.utk.edu or name.labs.utk.edu
WordPress Plugins
WordPress plugins provide additional functionality to WordPress websites. Several plugins are preinstalled with your site, and you may request any approved plugin currently installed be added to your site. If the current plugins do not meet your needs, OIT administrators will consider installing additional plugins.
Visit the Managing University-Supported WordPress guide for additional information.
WordPress Site Configurations
Sites hosted in the University-Supported WordPress environment will have the following configurations:
- Quota: 1 GB for Media Uploads
- Max Upload File Size: 2 MB
Additional Web Resources
If you are looking for web resources that don’t fit into the description above, OIT provides additional web resources for specific groups.
Canvas: Academic Course Information
Campus Intranet: Internal information for all UTK employees
Collecting Online Payments: Use the University’s approved vendor, TouchNet, to collect online payments.
Online training platform or training development resources: Use Canvas Catalog to host your online training
Online Surveys: Use Qualtrics, the university’s preferred online survey solution. Qualtrics is HIPPA and FERPA compliant and an excellent resource when surveying the university community.
Student Organizations: Use VolLink for Student Organization sites and information.

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