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Research Computing Support

QuestionPro Transition FAQ



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When does access to QuestionPro end?

The UT license expires May 31, 2022. After this date you will not be able to log into your QuestionPro account through the UT web survey portal.


What should I do before the license expires on May 31, 2022?

  • Migrate any needed surveys to Qualtrics.
  • Export any needed data to Excel or SPSS.
  • You may want to also export the survey questions to Word to have a copy for future use.
  • Contact QuestionPro if you wish to transition your UT QuestionPro account to a personal account.

Is there an automated way to import QuestionPro surveys into Qualtrics?

Unfortunately, there is not an automated way to import QuestionPro surveys into Qualtrics. They will need to be rebuilt however there are a few tips that help in the process.

  • Export the survey questions to Word (instructions below)
  • Copy and paste the question text and responses into Qualtrics
  • You do not have to paste responses one by one but rather copy the list and paste it as the first response in Qualtrics and it will automatically create all responses at once.

How do I export the data to Excel or SPSS?

  • With the survey open, click on Analytics
  • Click on Manage Data and select Export
  • To export to Excel, use the Raw Data Export.
    • Output File format:
      • Select Output File Format as Microsoft Excel (.xls) if you want a workbook with a worksheet containing the raw data with worksheets with summaries of each variable.
      • Select CSV (.csv) if you wish to have a single worksheet with the raw data.
    • Display Answers
      • Select Display Answer Codes/Index selected if you want the coded data to be saved (1 is downloaded instead of Yes, 2 is downloaded instead of No).
      • Select Display Answer Values if you want the response labels to be saved. (Yes is downloaded instead of 1, No is downloaded instead of 2).
    • Include Geo Code & Additional Info. Turn this on to download geo location information along with a variable indicating which responses are complete and which are incomplete.
    • Click Download.
    • Once the export is completed, a box will appear in the lower left corner with a link to download the file.
  • To export to SPSS, scroll down to Statistical Package Export (SPSS)
    • Display Answers
      • Select Display Answer Codes/Index selected if you want the coded data to be saved (1 is downloaded instead of Yes, 2 is downloaded instead of No).
      • Select Display Answer Values if you want the response labels to be saved. (Yes is downloaded instead of 1, No is downloaded instead of 2).
    • Turn on Display Question Code in Variable Name so that the variable names will match the question names in the survey.
    • Include Geo Code & Additional Info. Turn this on to download geo location information along with a variable indicating which responses are complete and which are incomplete.
    • Click Download.
    • Once the export is completed, a box will appear in the lower left corner with a link to download the file.

How do I export the survey questions to a Word document?

  • With the survey open, click on Tools in the upper right corner and select Download:Microsoft Word
  • Once the questions are exported, a box will appear in the lower left corner with a link to download the file.

How do I merge QuestionPro data with Qualtrics data?

Unless absolutely necessary, it usually is not recommend importing old QuestionPro data into Qualtrics unless it is ongoing data collection. It is better to exporting any data you might need out of QuestionPro, as well as Qualtrics, to an Excel or SPSS file and merging it outside of the web survey platforms. Because the coding can be different between the two platforms, it is recommended to proceed with care. If you have questions or need assistance merging data, please submit a request online or call the OIT HelpDesk at 865-974-9900.


What do I need to do if I wish to keep my QuestionPro account?

If you wish to continue using QuestionPro past the expiration date, you must migrate your UT account to a personal account. QuestionPro has both free and paid accounts, with the paid accounts providing unlimited response limits, more question types, and advanced logic. Visit QuestionPro’s website for more information on individual plans and pricing. If you wish to get a quote or to move your UT QuestionPro account to a personal account, contact Christine Welcher christine.welcher@questionpro.com at QuestionPro.


How can I learn more about Qualtrics?

OIT is offering Qualtrics training sessions throughout the semester using Qualtrics, with new sessions added as needed. Visit the OIT Training page to view workshop times or to sign up. Qualtrics has extensive Help files which can be accessed while logged in, by clicking on the question mark icon located in the upper right corner of the screen. If you have questions about Qualtrics or prefer to set up a time to meet one on one for a quick overview, please submit a request online or call the OIT HelpDesk at 865-974-9900 to set up an appointment.