We offer most UT students, faculty, and staff of UT’s Knoxville campus up to 15 free hours of assistance per semester for their research computing needs. Assistance is available via appointment and walk-in service. Appointments during busy times of the semester may take over a week to get, so please plan ahead. You may also register for training workshops each semester.
Full Support means that we support both the software and its related research methods. We test new releases thoroughly, teach its use through workshops or one-on-one tutorials, and usually have more than one knowledgeable consultant available to assist you with it. OIT is a customer-driven organization, so fully supported software is typically in use by at least 500 people in a broad range of departments.
Minimal Support means we can only assist you with installing it on your computer or starting it on our computers; we can point you towards tutorials and documentation, and we may be able to help with importing or exporting data. Minimally supported software is still of high quality. However, our resources do not currently allow us to provide Full Support for them. Minimally supported software is usually in use by fewer than 500 people on campus, or it is used mostly in a single department or college.