Our Support

We offer UT students, faculty, and staff in the Knoxville area (UTK, UTIA, and UTSA) up to 15 hours of research computing assistance per semester at no additional cost. We can provide technical assistance when you know the analysis method you need, but just need help getting the computer to do it. With co-authorship, we can also help you decide what methods of analysis would be best, and even help write or edit your results section.

Assistance is available by appointment by contacting the HelpDesk. During busy times of the semester it may take over a week to get an appointment, so please plan ahead. You may also register for training workshops each semester.

Full Support means that we support both the software and its related research methods. We test new releases thoroughly, teach its use through workshops or one-on-one tutorials, and usually have more than one knowledgeable consultant available to assist you with it. OIT is a customer-driven organization, so fully supported software is typically in use by at least 500 people in a broad range of departments.

Minimal Support means we can only assist you with installing it on your computer or starting it on our computers; we can point you towards tutorials and documentation, and we may be able to help with importing or exporting data. Minimally supported software is still of high quality. However, our resources do not currently allow us to provide Full Support for them. Minimally supported software is usually in use by fewer than 500 people on campus, or it is used mostly in a single department or college.