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Training and Support

OIT Support Services

Check out the links below for information on available training and support services.

CLASSROOM TECHNOLOGY HELP

If you are teaching on campus, you will want to check out both the footprint of your classroom with social distancing guidelines applied, and the available technology in your classroom. You can find both and receive online training on classroom technology at classrooms.utk.edu.

Request help for our classroom: If you have questions and need general support you may contact the OIT HelpDesk to have a trainer contact you. Contact the OIT HelpDesk online or by phone at 865-974-9900.

ONLINE SUPPORT FOR CANVAS & ZOOM 

Get help from OIT staff in a live Zoom room, available weekdays from 8:00am to 5:00pm.

OIT has developed an online tutorial to quickly get you up to speed with using Zoom. It is self-paced and has the following sections that you can view in any order to quickly answer questions:

  • Schedule a Zoom Room (10 minutes)
  • Adjust Zoom Room and Meeting Settings (2 minutes)
  • Communicate with Students (2 minutes)
  • Start and Conduct Zoom Meetings (10 minutes)
  • Use Breakout Rooms (2 minutes)
  • Record and Share Zoom Sessions (6 minutes)
  • Compile Zoom Reports (1 page)

If you use Zoom to pre-record a lecture, you can easily upload it to Canvas for students to view and review! We recommend this approach even if you meet with students in Zoom. Record your class meeting and post the file in case some students weren’t able to attend that meeting. Be sure to press the record button at the beginning of your session. You can record to your local computer or to the cloud. The Zoom Cloud recording option is available to all Zoom Pro/Licensed level accounts.

Canvas & Zoom ONE-ON-ONE CONSULTATION

We are also available for one-on-one consultations via Zoom. Appointments are required and may be requested by contacting the OIT HelpDesk via phone at 865-974-9900 or online at https://help.utk.edu. Tell the OIT HelpDesk (or note in the online form) some time slots you have available and you will receive verification via email with the Zoom link.

Canvas & Zoom SELF-HELP

Online@UT (Canvas) Resource Guide
Online@UT (Canvas) Video Tutorials
LiveOnline@UT (Zoom) Recorded OIT Training
LiveOnline@UT (Zoom) Video Tutorials

DURING BUSINESS HOURS:

Contact the OIT HelpDesk –

AFTER BUSINESS HOURS:

We will be monitoring OIT HelpDesk ticket requests regularly, and we will do our best to get back to you in a timely manner.