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Training and Support

OIT Support Services

Check out the links below for information on workshops and other help you can receive this week via Zoom.

ONLINE

Get help from OIT staff in a live Zoom room,
available weekdays from 8:00am to 5:00pm.

If you missed the live Zoom training that was offered over the past two weeks, you can still get the information! OIT has developed an online tutorial to quickly get you up to speed with using Zoom. It is self-paced and has the following sections that you can view in any order to quickly answer questions:

  • Schedule a Zoom Room (10 minutes)
  • Adjust Zoom Room and Meeting Settings (2 minutes)
  • Communicate with Students (2 minutes)
  • Start and Conduct Zoom Meetings (10 minutes)
  • Use Breakout Rooms (2 minutes)
  • Record and Share Zoom Sessions (6 minutes)
  • Compile Zoom Reports (1 page)

If you use Zoom to pre-record a lecture, you can easily upload it to Canvas for students to view and review! We recommend this approach even if you meet with students in Zoom. Record your class meeting and post the file in case some students weren’t able to attend that meeting. Be sure to press the record button at the beginning of your session. All recordings of Zoom meetings are saved to your local computer. OIT is working on a contract extension to enable Cloud Record. We will provide additional information when that feature is available.

Teaching and Learning Innovation is offering daily workshops on Steps for Transitioning to Online Course Delivery online in Zoom. 

ONE-ON-ONE CONSULTATION (via Zoom)

We are also available for one-on-one consultations via Zoom. Appointments are required and may be requested by contacting the OIT HelpDesk via phone at 865-974-9900 or online at https://help.utk.edu. Tell the OIT HelpDesk (or note in the online form) some time slots you have available and you will receive verification via email with the Zoom link.

SELF-HELP

Online@UT (Canvas) Resource Guide
Online@UT (Canvas) Video Tutorials
LiveOnline@UT (Zoom) Recorded OIT Training
LiveOnline@UT (Zoom) Video Tutorials

DURING BUSINESS HOURS:

Contact the OIT HelpDesk –

AFTER BUSINESS HOURS:

We will be monitoring OIT HelpDesk ticket requests regularly, and we will do our best to get back to you in a timely manner. 

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