What are tech support scams?

Tech support scams are a type of cybercrime that aims to trick users into believing that their computer has a serious problem, such as a virus. The scammers then offer to resolve the issue for a fee, which often involves installing malware on the user’s device or directing them to a fake website that appears legitimate. Once the user enters their login credentials on the fake website, the attackers can steal their information and use it for malicious purposes. 

To protect yourself from tech support scams, you should be aware of the common tactics used by scammers. These include phone calls from fake technicians, pop-up warnings on your computer screen, and online ads offering tech support services. If you receive an unsolicited phone call or pop-up warning, do not engage with the scammer. Instead, hang up the phone or close the pop-up window. If you happen to click on any suspicious links, contact the OIT Help Desk immediately. 

Tips to help you avoid falling victim to tech support scams: 

1. Don’t click on pop-up warnings. If you see a pop-up warning on your computer screen that claims there’s a problem with your computer, do not click on it. Legitimate security warnings will never ask you to call a phone number or click on a link. If you receive one of these pop-ups, contact the OIT Help Desk immediately. 

2. Stay informed: Keep up to date with the latest security threats and trends by reading security-related news articles. 

3. Use anti-malware software. Ensure the latest version of University-approved anti-malware software is installed on your device to protect against malware and other cyber threats. 

4. Don’t give control of your computer to anyone you don’t know. Scammers may ask you to download software that gives them remote access to your computer. This can allow them to steal your personal information or install malware on your device. Never give control of your computer to anyone you don’t know and trust. 

5. Use strong passwords: Use strong, unique passwords for all your accounts. This can help prevent scammers from accessing your accounts and stealing your personal information. 

6. Enable Multi-Factor Authentication (MFA) on all your accounts. Ensure that MFA (the University uses DUO) is enabled for all supported systems. MFA is a security measure that adds an extra layer of protection to your accounts. By using MFA, you can significantly reduce the risk of unauthorized access to your accounts and protect your sensitive data from cybercriminals. 

7. Be cautious of free tech support. Be wary of free tech support services that claim to fix your computer problems for free. These services may be scams that install malware on your device or steal your personal information. 

Remember, it is always better to be safe than sorry when it comes to online security. Stay safe!