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Research Computing Support

ArcGIS from Esri

What is it? ESRI’s ArcGIS is an integrated suite of software products used for mapping and spatial reasoning. In addition to creating maps, it can be used to compile and analyze geographic data, manage geographic databases, and allow users to collaborate and perform research as teams. Spatial analytics and 3D modeling features are also integrated into ESRI products. ESRI software allows users to apply location-based analysis tools in order to analyze and visualize data. Users can share findings and collaborate with others via apps, maps, and reports.  It also provides a platform for making maps and geographic information accessible on the Web for the public or UT user communities. Most ArcGIS features can be controlled by menus, but programming using Python and JavaScript provide advanced functionality.

What can I use it for? Students, faculty, and staff can use ArcGIS for university-related academic (not administrative) purposes. Use that benefits outside organizations requires the purchase of a commercial license.

Where can I run it?  ArcGIS desktop products are available on Windows machines in most OIT Computer Labs. Students, faculty and staff can download ArcGIS 10.5 for Desktop and ArcGIS Pro software for no additional cost from the OIT software distribution site and install it on UT owned machines. Compatible operating systems include Windows, Windows Server, and Linux Servers. Additional ESRI software is available for download by  contacting the OIT Help Desk or calling 865-974-9900.

How can I learn it? To get started with ArcGIS, you can enroll in  virtual training classes through the ESRI Virtual Campus. In order to access all the available training, students must first have an ArcGIS Online Account and then request training be added to their AGOL by contacting OIT help desk.  OIT offers introductory workshops on ESRI software throughout the year.   Extensive online help is available from ESRI.  Lynda online training library offers free ArcGIS training videos to registered members.

Where can I get support? OIT offers Full Support for ArcGIS. For additional licensing information, contact the OIT Help Desk.

ArcGIS Desktop 10.5 and ArcGIS Pro software are available at the UTK software download site. However, many other additional ESRI products are available to UTK students, faculty and staff. To obtain the additional ESRI software listed below, please contact the OIT Help Desk.

  • ArcGIS Pro V1.2-1.4
  • ArcGIS Desktop V10.1-10.5
  • ArcGIS Enterprise (Windows) V10.5
  • ArcGIS for Server Enterprise (Windows) V10.1-10.41
  • ArcGIS Enterprise (Linux) V10.5
  • ArcGIS for Server Enterprise (Linux) V10.1-10.4.1
  • ArcGIS for Server Workgroup V10.1-10.41
  • Esri Boundary Layers (North America) 2016
  • Esri Boundary Layers (World) 2016
  • ArcGIS Engine Developer Kit 10.1
  • ArcGIS Engine 10.1
  • ArcPad V10.1-10.2
  • ArcGIS for Aviation: Airports V10.5-10.1
  • ArcGIS for Aviation: Charting V 10.5-10.1
  • ArcGIS for Maritime: Bathymetry V10.5-10.1
  • ArcGIS for Maritime: Charting V10.5-10.1
  • Esri CityEngine 2016.0-2016.1
  • Esri Defense Mapping V10.5-10.2
  • Esri Production Mapping V10.5-10.1
  • Esri Roads and Highways V 10.5-10.2.1
  • For faculty only:
  • Esri Business Analyst Desktop with 2016 U.S. Data V 10.5
  • Esri Business Analyst with 2015 U.S. Data V10.4.1
  • Esri Business Analyst Server with 2016 U.S. Data V10.5
  • Esri Business Analyst with 2016 Canada Data V10.5
  • Esri Business Analyst with 2015 Canada Data V10.4.1
  • Esri Business Analyst (Canada) V 10.3

The ArcGIS platform provides a wide range of ready-built apps designed to help researchers collect data in the field, engage community members in research, and visualize results or findings.  Additional ESRI plug ins and web apps are available to help researchers.  Detailed information can be found at the OIT ESRI Apps site or by contacting the OIT Help Desk.


The UT ArcGIS Online portal (AGOL) is a collaborative, cloud-based platform that allows members to use, create, and share maps, apps, and data, as well as access base maps and ArcGIS apps.  Through the AGOL portal, you get access to a secure cloud where you can manage, create, and store data as published web layers. Because ArcGIS Online is an integral part of the ArcGIS system, you can use it to extend the capabilities of ArcGIS for Desktop, ArcGIS for Server, ArcGIS Web APIs, and ArcGIS Runtime SDKs.

Accounts are created on-demand. First time users log in using their net id and password at the UTK AGOL site. Users must sign in by clicking on “Using University of Tennessee Account”.  Detailed instructions to log into the UTK ArcGIS Online Portal are on the software download site.

The UT ESRI ArcGIS online portal can be used by all faculty, students and staff for university related  research or projects (instructional or academic) and administrative purposes. The account may not be used for corporate (consulting that benefits an outside organization), personal, or “for-profit” purposes.The ArcGIS Online has many features and they all require a varying number of service credits. The chart below is a good tool to use to see how many credit will be required to perform different tasks. Users are given 100 credits to begin using ArcGIS online.  If you require more credits please contact RCS through the OIT Help Desk.

The chart below shows how many service credits you will need depending on the services you plan to use.

Service Credits by Capability

Geocoding 40 credits per 1,000 geocodes
Simple Routes 0.04 credits per simple route
Optimized Routes 0.5 credits per optimized route
Drive Times (Service Areas) 0.5 credits per drive time
Closest Facilities 0.5 credits per closest facilities route
Multivehicle Routes (VRP) 1 credit per multivehicle route
Spatial Analysis 1 credit per 1,000 features (queried for Find Existing Locations and Derive New Locations analysis tools)
Elevation Analysis 1 credit per 1,000 features
Location/Allocation 0.1 credit per demand point
Demographics & Lifestyle Maps
Business Search 10 credits per 1,000 records
Demographic Maps and Layers 10 credits per 1,000 map requests (pan, zoom, and identify)
Data Enrichment 10 credits per 1,000 data variables (attributes)
Infographics 10 credits per 1,000 views
Reports 10 credits per report
Map Generation 1 credit per 1,000 tiles generated


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