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HelpDesk Student Employment

The OIT HelpDesk and Campus Operators are looking for support representatives.

HelpDesk and Campus Operator
Graduate Assistant Position Available

The OIT HelpDesk and Campus operators are hiring. Preference is given to students with availability between 8 AM and 5 PM Monday thru Friday. 
Applicants should be self-motivated, possess good customer service and communication skills, able to take the initiative, be comfortable talking with people, and able to perform well in a team environment. Applicants should be available to work 20 hours per week (M-F), preferably in blocks of 3+ hours. Students able to hold this position for more than one academic year are strongly preferred. Applicants with less than one academic semester remaining are not reviewed. The starting salary for this position is $8.50/hour.

If you are interested in working for the Campus Operators who staff UT’s information line at 865-974-1000, click the link to the application below, select HelpDesk and let us know in the cover letter section that you are interested in Campus Operator.

Note that this is a customer service-oriented position; this is NOT a programming position.

If you are an undergraduate student with good customer service skills and an interest in computers, please fill out the OIT HelpDesk Student Assistant Position Online Application.

Programming/Web Development

Undergraduate or Graduate Student Assistant

The OIT HelpDesk is NOT currently hiring for this position. 

This is a programming/web development position that works closely with the Assistant Director of OIT Support and the HelpDesk Manager. This position is responsible for writing and maintaining web forms that interact with OIT’s BMC FootPrints ticketing system, compiling HelpDesk statistics, and other projects as assigned.

General Qualifications

  • Student in good academic standing
  • Graduate students must be able to work 20 hours per week, primarily between 8 AM and 5 PM.
  • Undergraduate students must be able to work at least 15 hours per week, primarily between 8 AM and 5 PM.
  • Must possess good interpersonal and teamwork skills
  • Must demonstrate excellent written and oral communication skills
  • Must have some programming or web development experience

Desired qualifications

  • Excellent attention to detail, analytical and problem-solving abilities
  • High degree of proficiency with PHP, Perl, HTML, CSS, XML
  • Experience with MySQL and Apache
  • Web development experience
  • Linux administration and scripting experience
  • Experience with Windows and macOS is a plus
  • Customer service experience is a plus
  • Students able to hold this position for more than one academic year are strongly preferred

Graduate students selected for this position will receive full tuition reimbursement as well as a monthly stipend.

Undergraduate students start at $10/hour.

Although we are not currently hiring, if you would like to submit your resume for future openings, please fill out the application online.

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