UTK and OIT: Mission Statement
The primary mission of the University of Tennessee, Knoxville, is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based land-grant university in the state, UTK embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach and engagement attained by the nation’s finest public research institutions.
The Office of Information Technology (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.
2017 OIT Satisfaction Survey: Results
There were 1873 people who responded to the 2017 OIT Satisfaction Survey. The sample consisted of 44.4% students, 14.1% faculty, 39.7% staff and 1.8% who did not indicate their status. For the fourth year OIT used The Higher Education TechQual+ Project to evaluate customer satisfaction. The TechQual+ survey instrument consists of 13 items that assess the quality of services as related to the following core commitments: 1) availability of technology services, 2) reliable and effective access to those services and 3) consistent and timely support. The survey asked the respondent to rate each item on three factors: minimum service level expectation, desired service level expectation and perceived service performance.
Prior OIT Satisfaction Survey Results
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