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About OIT

UTK and OIT: Mission Statement

The primary mission of the University of Tennessee, Knoxville, is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based land-grant university in the state, UTK embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach and engagement attained by the nation’s finest public research institutions.

The Office of Information Technology (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.

2022 OIT Satisfaction Survey: Results

There were 1847 people who responded to the 2022 OIT Annual Survey. The sample consisted of 50.8% students, 12.0% faculty, 36.9% staff and 0.3% who did not indicate their affiliation. OIT used questions developed for The Higher Education TechQual+ Project to measure satisfaction. The TechQual+ survey instrument consists of 13 items that are designed to measure the performance of three core commitments:

  • Connectivity and Access
  • Technology and Collaboration Services
  • Support and Training

In addition to the core items, 8 significant technology-based services in use at UTK were
included on the survey, 4 supported by OIT and 4 supported by the UT System.

  • Official University Email – Office365, Gmail
  • Online@UT (Canvas)
  • Student Information Systems and Online Class Registration (Banner, DARS, MyUTK,
  • Zoom
  • UT System Services – ANDI
  • UT System Services – Cayuse SP/424
  • UT System Services – IRIS
  • UT System Services – iMedRIS

The survey asked the respondents to rate each item on three factors: minimum service level
expectation (need), desired service level expectation and perceived service performance.
One of the main goals of TechQual+ is to measure how well OIT is meeting the technology
needs of campus by calculating an Adequacy Gap score which is the difference between
minimum service level expectation and the perceived service performance. When the Adequacy
Gap is positive, perceived (or actual) service performance exceeds needs (or minimum

Review 2022 survey results (PDF)

Prior OIT Satisfaction Survey Results

Subscribe to IT Weekly

If you’d like to receive weekly updates on timely information about IT and reminders of upcoming workshops, you can subscribe to IT Weekly, which is emailed on Mondays.

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and Research Support eNewsletter

Join our mailing list to receive monthly information for instructors and researchers on new services, events, and grant opportunities.

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Subscribe to the Canvas Users email list

The Canvas Users’ email list is used by OIT Teaching & Learning Technologies Support administrators to share information and exchange ideas regarding the use of Online@UT (Canvas), our campus course management system.

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OIT Organizational Chart

UTK OIT Org Chart.pdf