The primary mission of the University of Tennessee, Knoxville, is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based land-grant university in the state, UTK embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach and engagement attained by the nation’s finest public research institutions.
The Office of Information Technology (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.
There were 1561 people who responded to the 2021 OIT Satisfaction Survey. The sample consisted of 36.3% students, 19.2% faculty, 44.3% staff and 0.3% who did not indicate their status. Our survey is modeled off of The Higher Education TechQual+ Project to evaluate customer satisfaction. We assess a number of items in common on many college campuses as well as a couple unique to the University of Tennessee. TechQual+ survey instrument consists of 13 items that assess the quality of services as related to the following core commitments:
Because the university spent the majority of the last year being remote, the Connectivity and Access questions were omitted this year. In addition to the core items, 5 UTK specific services and 3 services supported UT System Administration were included on the survey. The survey asked the respondent to rate each item on three factors: minimum service level expectation, desired service level expectation, and perceived service performance.
If you’d like to receive weekly updates on timely information about IT and reminders of upcoming workshops, you can subscribe to IT Weekly, which is emailed on Mondays.
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The Canvas Users’ email list is used by OIT Course Delivery Support administrators to share information and exchange ideas regarding the use of Online@UT (Canvas), our campus course management system.
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