Before joining the UT Knoxville and the UT System, Padilla led information technology departments in government and higher education. From 2014 to 2020, Padilla led the Minnesota State Colleges and Universities’ information technology services as Vice Chancellor and Chief Information Officer. Other positions he has held include Associate Vice Chancellor and Deputy Chief Information Officer at the University of North Carolina at Chapel Hill (2011-2013), Assistant Vice Chancellor and Chief Information Officer for the State University System of Florida Board of Governors (2005-2010), and Chief Information Officer for the Jefferson County Government/Louisville Metro Government in Louisville, Kentucky. He was also an adjunct instructor at the University of Louisville and a freelance writer for CNET/TechRepublic. He has sat on the boards of multiple higher education institutions, including Florida LambdaRail and NWRDC.
Padilla earned a Bachelor of Arts in Psychology from the University of Kentucky in 1984 and a Master of Business Administration from the University of Louisville in 1987.
The primary mission of the University of Tennessee, Knoxville, is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based land-grant university in the state, UTK embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach and engagement attained by the nation’s finest public research institutions.
The Office of Information Technology (OIT) seeks to support the university’s mission by providing customer driven IT services in a consistent and credible manner.
There were 1847 people who responded to the 2022 OIT Annual Survey. The sample consisted of 50.8% students, 12.0% faculty, 36.9% staff and 0.3% who did not indicate their affiliation. OIT used questions developed for The Higher Education TechQual+ Project to measure satisfaction. The TechQual+ survey instrument consists of 13 items that are designed to measure the performance of three core commitments:
In addition to the core items, 8 significant technology-based services in use at UTK were
included on the survey, 4 supported by OIT and 4 supported by the UT System.
The survey asked the respondents to rate each item on three factors: minimum service level
expectation (need), desired service level expectation and perceived service performance.
One of the main goals of TechQual+ is to measure how well OIT is meeting the technology
needs of campus by calculating an Adequacy Gap score which is the difference between
minimum service level expectation and the perceived service performance. When the Adequacy
Gap is positive, perceived (or actual) service performance exceeds needs (or minimum
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