The HelpDesk is the first point of contact for OIT support, services, and applications, including email, MyUTK, NetID, Duo Two-Factor, Microsoft Office, desktop support, security, and much more.

You can contact the HelpDesk several ways:

• Call the HelpDesk at 865-974-9900.
• Visit the Walk-In HelpDesk in the Commons @ Hodges for Face-to-Face IT Support. See OIT Service Center Hours for complete hours of operation. 
• Submit a Help Request through our online form.
• Chat with the OIT HelpDesk at oit.utk.edu/chat/.
• Research your problem online using the HelpDesk Knowledge Base. 

Note: The OIT HelpDesk is closed for University holidays and administrative closings.

What can we help you with?

• Get help with OIT Applications such as MyUTK, Online@UT, and Volmail
• Troubleshoot problems on UT-owned computers
• Troubleshoot problems on student-owned computers
• Report a problem with the UT wired or wireless network
• Request a Research Consulting appointment
• Ask questions about your UT-issued password(s)

Remote Support

If your department is looking for a remote support tool, we offer BeyondTrust Remote Support (Bomgar) for a nominal fee.