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Overview
Welcome to the OIT online annual report! You can easily explore the content by selecting options from the left-hand menu or diving into the overview sections listed below. This intuitive layout is designed to help you quickly find the information that matters most to you. Take a moment to navigate through the highlights, achievements, and detailed insights shared in this year’s report. Happy exploring!
Initiatives, Projects & Partnerships
Strategic initiatives and innovative projects developed through meaningful collaborations with campus partners.
- Security Operations Center (SOC)
- UT Verse AI Assistant
- RockyTopWiFi
- Implemented a Statewide Dash Support Plan, and more.
Technology Advancements
Updates and improvements that accelerate the achievements of our faculty, staff, and students.
- Data-Reporting-Shift to Power BI
- Cloud-Based Communication & Access
- Classroom Upgrades
- Advanced Security, Identity and Access Management
Research & Development
Multi-tiered support for researchers, offering resources from basic analytics to high-performance computing.
- Research Computing Support for Academics
- High Performance Computing
- AI TN Initiative Resources and Access
- Archival Storage
Student & Faculty Support
Dynamic services approach for learners and instructors with 24/7 help, tech support, training, flexible learning spaces, and the IT infrastructure on campus and beyond.
- OIT HelpDesk, Desktop, and Labs
- Tech Training for Students and Faculty
- IT Infrastructure & Campus Networks
Community Outreach
Serving the community through events, conference presentations, speaking engagements, and learning resources.
- Symposiums & Presentations
- Special Training Events
- Canvas Catalog Community Training
- Training Development Services
Customer Satisfaction Survey
OIT conducts an annual customer satisfaction survey to check the pulse of the Knoxville campus. Survey results guide our continued improvement in three major support areas.
- Connectivity and Access
- Technology and Collaboration Services
- Support and Training
Financial Partnerships
OIT partnership-based financial services to improve access to technology.
- Technology Fee Advisory Board
- Enterprise Software Solutions & Cost Savings
- OIT Sponsored Scholarships
- TDX Customer Service Portal Partners