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Student & Faculty Support
OIT supports students and faculty with 24/7 help, online documentation, and the training required to thrive on the Knoxville campus and beyond. From just-in-time help, assistance with laptops and devices, engaging, flexible virtual and physical learning spaces, backed by world-class IT infrastructure and networks, OIT is poised to assist our learning and teaching communities in reaching their goals.
OIT HelpDesk
The OIT HelpDesk is the place to start when you have questions or need help with all OIT-supported services and applications. including email, MyUTK, NetID, Duo Two-Factor, Microsoft Office, desktop support, security, WiFi, and more. You can call or chat online with the HelpDesk, visit the team in person, submit a request online, or research your question in the OIT Knowledge Base.
“
The OIT Helpdesk is fantastic! I don’t have to wait for my issues to be addressed.
I’m so grateful!” ~ Anonymous Survey Response
The Number of Times our UT Community Reached Out for Assistance
67K+
Total Tickets
79%
HelpDesk Resolved
21%
OIT Specialist Resolved
Who Asked for Help
48.4%
Staff
34.8%
Students
15.4%
Faculty
1.4%
Other
Top UTK Colleges & Units Served
Arts & Sciences
Institute of Agriculture
Finance & Administration
Tickle Engineering
Haslam College of Business
Provost
Education, Health & Human Sciences
Student Life
Social Work
Communication & Information
Student Success
0
1000
2000
3000
4000
5000
Support Requests
Support for Teaching & Learning Technologies
OIT Teaching and Learning Technologies supports faculty and students with the use of a variety of instructional tools, including Canvas, Zoom, Point Solution Personal Response devices, online proctoring software, and more.
Canvas serves as the central hub for online, hybrid, and in-person classrooms.
4000
Active Online
Courses a Month
Courses a Month
95%
Published Courses have
Active Participation
Active Participation
OIT Training conducted 233 instructor-led workshops in support of instructional endeavors.
Scheduled, live workshops and self-paced learning resources help prepare the university community to tackle technology demands in academics, career, research, and everyday life.
“
The depth and breadth of the instructional support team’s impact on our university community cannot be overstated. Support for classroom technology, instructional tools, and professional learning enables faculty to focus more time and effort on connecting their teaching and research with the university’s strategic missions.”
~ Rosie Sasso, IT Manager, Teaching and Learning Technologies
Desktop and Labs Support
Desktop Support is the friendly face of OIT on the Knoxville campus. They provide personalized computer support to students, faculty, and staff, enabling them to accomplish their individual academic goals. They can help you set up your new computer, get connected to the network and printers, and troubleshoot software and hardware issues.
“
I am most proud of our service record and the thankfulness and acknowledgement from users of the service we provide. We strive to provide timely and accurate service to everyone and the survey responses indicate how grateful the community is for our services.”
~ Robin McNeil, IT Manager, Desktop Support
Students, Faculty, and Staff Served
330
UTK Departments Served
1900+
Student Computer Consultations
OIT-managed labs provide students with 24-hour access to more than 100 applications.
More than 60 printers are available for students to use in OIT Computer Labs and many other areas across campus. Users can print from either the computers located in the student computer labs or from their own personal devices.
~15K
Unique Users
96.5K
Logins
2.3M
VolPrint Jobs
IT Infrastructure Support
While WiFi and Internet connectivity may be the first things that come to mind when accessing campus technologies, several teams support UT’s underlying IT infrastructure where the real “magic” happens. These teams provide the backbone services like DNS, DHCP, identity and access management, system administration, database administration, operations, networking, and more.
“
Our infrastructure and network teams do the heavy lifting behind the scenes to provide the foundation for every system, application, and tool used by faculty, staff, and students.”
~ Brian Huskey, Associate CIO & Executive Director, Networking & Systems
Campus Network
OIT provides the Knoxville campus with wired and wireless networks. Eduroam (education roaming) is the secure WiFi access at UTK. Through UT’s membership with Intranet2, the UTK community can leverage these secure, high-speed global wireless services for their research and education endeavors on campus and at participating institutions in over 100 territories worldwide.
In Fall 2024, the campus network processed an incredible amount of internet activity—equivalent to 14.2 petabytes of data. This represents a 34% increase compared to last year, showcasing how our digital resources are being used more than ever!
How much is 14.2 PB, you might ask?
2.8 M
HD Movies
2.9 M
Songs
3.6 M
Photos
Up Next: OIT is kicking off a network evaluation to determine the next generation of UTK’s network. Expect great things in the coming years!
Next • Community Outreach →