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Updated HelpDesk Hours
New OIT HelpDesk hours starting June 1, 2026. Read the news article for more information.
The HelpDesk is the first point of contact for OIT support, services, and applications, including email, MyUTK, NetID, Duo Two-Factor, Microsoft Office, desktop support, security, and much more.
You can contact the HelpDesk several ways:
- Call the HelpDesk at 865-974-9900.
- Research your problem online using the HelpDesk Knowledge Base.
- Submit a Help Request through our online form.
- Chat with the OIT HelpDesk at oit.utk.edu/chat/.
- Visit the Walk-In HelpDesk in the Commons @ Hodges for Face-to-Face IT Support. See OIT Service Center Hours for complete hours of operation.
Note: The OIT HelpDesk is closed for University holidays and administrative closings.
What can we help you with?
- Get help with OIT Applications such as MyUTK, Online@UT, and Volmail
- Troubleshoot problems on UT-owned computers
- Troubleshoot problems on student-owned computers
- Report a problem with the UT wired or wireless network
- Request a Research Consulting appointment
- Ask questions about your UT-issued password(s)
Remote Support
If your department is looking for a remote support tool, we offer BeyondTrust Remote Support (Bomgar) for a nominal fee.
HelpDesk
Phone Support: Effective June 1, 2026 the HelpDesk Call Center will be available:
- Monday–Thursday: 7:00 a.m. – 9:00 p.m.
- Friday: 7:00 a.m. – 6:00 p.m.
- Saturday: 11:00 a.m. – 8:00 p.m.
- Sunday: 12:00 p.m. – 9:00 p.m.
Walk-In Support: See hours
Email: Same as Walk-In hours
OIT Knowledge Base (online resource): 24/7
Campus Operators
Contact by phone at 865-974-1000, Monday – Friday, 8am-5:00pm (Eastern)
Knoxville Area, including UT Knoxville, UT System, Institute of Public Service, and Institute of Agriculture.
Faculty, Staff, and Students