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Customer Satisfaction Survey
Each year, OIT conducts a customer satisfaction survey to check the pulse of the Knoxville campus, and to understand campus technology needs and know how we are doing. We intentionally use the Higher Education TechQual+ Survey which allows us to compare our results to others in higher education. This survey consists of 13 items that are designed to measure the performance of three core commitments. View the 2025 survey results.
Three Core Commitments
7.4 / 9
Connectivity
and Access
and Access
7.6 / 9
Technology and
Collaboration Services
Collaboration Services
7.7 / 9
Support and Training
Anonymous Responses from the 2025 Survey
“
OIT is always a lifeblood of my daily work flow. You all do great work!”
“
I appreciate the amount of information OIT has provided on the UTK website. Whenever I have questions, that’s the first place I go.”
“
It’s GREAT having wifi access in outdoor public spaces. I frequently walk between buildings and parking garages and do work on my phone en route. Having access is invaluable.”
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